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kieron
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Posted - 2005.05.30 15:13:00 -
[61]
The server woes do continue for TQ. The Network Engineer has isolated the problem to a software failure in the load balancing servers and we are looking at updating the software release for the servers ASAP.
In short, the fallover procedure pushes the load from the primary to the secondary, then the primary server gets caught in a reload loop. The reload loop on the primary server then causes issues for the secondary and the servers crash. Panic ensues, frogs fall from the sky, Oveur tears his hair out, the moderators ask for more vacation time and the engineers mash the reset button until TQ is back. 
As I said, the underlying issue has been discovered and a fix will be applied as soon as possible. Apologies for the inconveniences caused by the software issues.
kieron
Community Manager,
EVE Online
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Emno
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Posted - 2005.05.30 15:15:00 -
[62]
so thats where that frog came from. i was wondering 
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Tenashi
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Posted - 2005.05.30 15:43:00 -
[63]
Edited by: Tenashi on 30/05/2005 15:43:54
Kieron, that was known 2 weeks ago when it was solved after a week of dt problems
edit, ok maybe 2 weeks as time flies 
Everlasting Vendetta - Search |
infused
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Posted - 2005.05.30 15:50:00 -
[64]
 Originally by: Tenashi
Edited by: Tenashi on 30/05/2005 15:43:54
Kieron, that was known 2 weeks ago when it was solved after a week of dt problems
edit, ok maybe 2 weeks as time flies
Ah yea, didn't this get fixed last time? When they DT woes were happening? 
(\_/)
(O.o)
(> <) This is Bunny. Copy Bunny into your signature to help him on his way to world domination. |
prsr
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Posted - 2005.05.30 16:44:00 -
[65]
Originally by: Tenashi
Edited by: Tenashi on 30/05/2005 15:43:54
Kieron, that was known 2 weeks ago when it was solved after a week of dt problems
edit, ok maybe 2 weeks as time flies
The problems after DT were caused by the load on the db servers when everyone was logging in at once. You might have noticed CCP had to go through the whole startup routine as well then.
As Kieron explained, the front-end machines that are handling network connections from clients and distribute those connections deeper into the ccp network were failing. That means the servers actually working for your client were doing fine, it's the machines that distribute the load among those machines that were failing.
So, no, this is not the same thing as last time. Although it seems the load-balancers are giving more trouble then usual the last few months. I wonder what CCP uses, off-the-shelve appliances or some linux boxes tricked out with the right software...
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Mervent
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Posted - 2005.05.30 17:58:00 -
[66]
I think its awesome when a company representative actually explains what happened. I have never seen that in a online-game before, usually you get the default message of the server is down. :)
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