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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
TriadSte
Thr33lance Incorp
10
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Posted - 2011.10.08 11:27:00 -
[1] - Quote
Would be very nice to have. Especially after Hilmars blog about getting it right from here on in.
I think we deserve a damn answer? |
Vachir Khan
TriSeq Defence Group
6
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Posted - 2011.10.08 11:29:00 -
[2] - Quote
Stop whining. Excellence is not a skill, it's an attitude. |
Captain Sunnymuffins
Jita Customs and Excise
1
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Posted - 2011.10.08 11:31:00 -
[3] - Quote
Really I don't think this is something to get worked up about. |
TriadSte
Thr33lance Incorp
10
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Posted - 2011.10.08 11:31:00 -
[4] - Quote
STFU how about that dip $hit. We deserve an answer! |
Nebula Terron
Wolf's in Sheep's Clothing
0
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Posted - 2011.10.08 11:37:00 -
[5] - Quote
The server worked fine for the rest of us it only excluded YOU cause the community decided EVE would be a better place if you couldn't log in.
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Galadriel Vasquez
Bright Paradigm
4
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Posted - 2011.10.08 11:38:00 -
[6] - Quote
No we don't - the server farted 5 minutes early. EVEGate then fell over too briefly. I expect all will be well very soon. However, If theres a serious issue and we arent up in an hour from now then yes maybe an info announcement is due. I think you are a bit excitable though and then to abuse other people shows you need a valium. |
TriadSte
Thr33lance Incorp
10
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Posted - 2011.10.08 11:43:00 -
[7] - Quote
Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?
No communication from CCP at all...
When I read something promising that the crap has stopped from a CEO I expect him to not lie to me, as that letter is personal to each and every player.
For the server to fart 5 minutes early and get no explanation is 100% wrong in my book. A GM or DEV should have had an announcement up on the boards as soon as those boards were viewable.
We were promised great communication and what we get is seriously poor communication. |
oematoema
The Muppet Show
22
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Posted - 2011.10.08 11:44:00 -
[8] - Quote
[signature] Statement on behalf of CCP from Arnar Hrafn Gylfason, Senior Producer for EVE Online. Good communication and trust between CCP and the EVE community has always been a fundamental priority for CCP and will continue to be so. |
Nebula Terron
Wolf's in Sheep's Clothing
4
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Posted - 2011.10.08 11:48:00 -
[9] - Quote
TriadSte wrote:Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?
No communication from CCP at all...
When I read something promising that the crap has stopped from a CEO I expect him to not lie to me, as that letter is personal to each and every player.
For the server to fart 5 minutes early and get no explanation is 100% wrong in my book. A GM or DEV should have had an announcement up on the boards as soon as those boards were viewable.
We were promised great communication and what we get is seriously poor communication.
I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.
|
Alex Sinai
Mining And Probing Specialists
46
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Posted - 2011.10.08 11:51:00 -
[10] - Quote
Nebula Terron wrote:I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.
I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks. |
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Lirael Dyrim
In Bacon We Trust
2
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Posted - 2011.10.08 11:53:00 -
[11] - Quote
Just use your eyes, if you can't log in, you can't log in. Go have a **** and a cup of tea or something. |
Hroya
8
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Posted - 2011.10.08 11:56:00 -
[12] - Quote
Alex Sinai wrote:Nebula Terron wrote:I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.
I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks.
Optional GM reply:
"We're looking into it."
Your car doesnt start and right off the bat you know exactly why it didnt.
You may assume or expect them to hand you any relevant info once it is known. Apart from that, stop yapping demands and play your "i have rights" card elsewhere.
|
Ammzi
Imperial Guardians Blazing Angels Alliance
38
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Posted - 2011.10.08 11:57:00 -
[13] - Quote
Starting up! |
Nikkov
Kai-Zen inc.
0
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Posted - 2011.10.08 11:58:00 -
[14] - Quote
bitchin' about 5 minutes... Meanwhile banks are changing you 11% interest on that eve subscription you just paid with your credit card. Said bank got a **** load of people homeless and got paid billions of bucks of YOUR tax money... i don't see you bitchin' about that...
oh while we are at it...
can I haz ur stuff? |
Solstice Project
Cult of Personality
38
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Posted - 2011.10.08 11:58:00 -
[15] - Quote
TriadSte wrote:We deserve an answer!
Nope. You don't deserve anything, except maybe a slap in your face for behaving like a stupid little kid. |
Dean Austrene
Deep Space Shai Hulud
0
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Posted - 2011.10.08 11:58:00 -
[16] - Quote
And then failed |
Abrazzar
159
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Posted - 2011.10.08 11:58:00 -
[17] - Quote
TUXFOOOOOOOOORD !!!! Please visit your user settings to re-enable images. |
Kokochu Korguz
Veto. Veto Corp
1
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Posted - 2011.10.08 11:59:00 -
[18] - Quote
TriadSte wrote:Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens? We were promised great communication and what we get is seriously poor communication.
1. Devs look at cause of error 2. Devs make sure they understand cause 3. Devs fix error 4. Community team stays the hell out of the Devs hair while this is happening instead of hovering by their desks or sending a mail every five seconds asking "what the hell just happened?" 5. When everything's back to normal, Devs tell Community team what happened and what they did to fix it 6. Community team makes sure they understand what they just got told 7. Community team tells the players and answers questions
A workflow other than that leads to snap statements, muddled facts and rumour mills grinding away into the wee hours of the morning. Demanding answers like you are doing just makes you look like a spoilt brat |
Alex Sinai
Mining And Probing Specialists
46
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Posted - 2011.10.08 11:59:00 -
[19] - Quote
Hroya wrote:Alex Sinai wrote:Nebula Terron wrote:I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.
I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks. Optional GM reply: "We're looking into it." Your car doesnt start and right off the bat you know exactly why it didnt. You may assume or expect them to hand you any relevant info once it is known. Apart from that, stop yapping demands and play your "i have rights" card elsewhere.
If that would be free to play game then you would be right. As for subscription game i do have rights and CCP do have responsibilities. So go play your "cards" elsewhere with this approach. |
Li'ari Chenowa
Caldari Industrial Academy Thundering Herd
0
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Posted - 2011.10.08 11:59:00 -
[20] - Quote
There is a sticky up about the reboot... |
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Solstice Project
Cult of Personality
38
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Posted - 2011.10.08 11:59:00 -
[21] - Quote
Lirael Dyrim wrote:Just use your eyes, if you can't log in, you can't log in. Go have a **** and a cup of tea or something.
You REALLY believe sex is an option for this guy ?
I DON'T THINK SO ! *lol* |
Ammzi
Imperial Guardians Blazing Angels Alliance
38
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Posted - 2011.10.08 12:00:00 -
[22] - Quote
Not accepting connections :( |
Hamar Dijox
Dijox Clan
3
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Posted - 2011.10.08 12:01:00 -
[23] - Quote
Alex Sinai wrote:[...] As for subscription game i do have rights [...]
really, we have? never read about something like rights of the customer... |
Dean Austrene
Deep Space Shai Hulud
0
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Posted - 2011.10.08 12:02:00 -
[24] - Quote
Ok try again |
Kblackjack54
Mercurialis Inc. RAZOR Alliance
6
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Posted - 2011.10.08 12:03:00 -
[25] - Quote
With much raging and threats to release another' Heart rending excusemail' CCP Hillmar has been cattle prodded into the hamster wheel and is just now getting it upto speed, assitance provided by three...I repeat no less than three, Shocky Monkeys, as such EVE will be back on line very shortly.
Disclaimer: NO SHOCKY MONKEYS WERE HURT IN THIS EXERCISE.
P.s. though they did complain that the sight of CCP Hilmarr's arse wobble was very off putting, they have been compensated. |
Alex Sinai
Mining And Probing Specialists
46
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Posted - 2011.10.08 12:06:00 -
[26] - Quote
Kokochu Korguz wrote:TriadSte wrote:Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens? We were promised great communication and what we get is seriously poor communication. 1. Devs look at cause of error 2. Devs make sure they understand cause 3. Devs fix error 4. Community team stays the hell out of the Devs hair while this is happening instead of hovering by their desks or sending a mail every five seconds asking "what the hell just happened?"5. When everything's back to normal, Devs tell Community team what happened and what they did to fix it 6. Community team makes sure they understand what they just got told 7. Community team tells the players and answers questions A workflow other than that leads to snap statements, muddled facts and rumour mills grinding away into the wee hours of the morning. Demanding answers like you are doing just makes you look like a spoilt brat
Lets take this approach to a banking system:
1. You have a charge of 1000$ off your account 2. Bank says nothing and not even answer your calls 3. May be bank fix this 4. Bank representatives still not replying to you at all, you hit the busy or no answer when calling. 5. You see a chargeback of 1000$ to your account 6. Bank makes sure they wont repeat it 7. You receive a call from bank rep saying that its ok now.
How does that sounds buddy? You would go ballistic until point 7 reached at all and probably would change your bank by that time. Exaggerate to absurd to understand the situation, not excuse lame approach to customer service or they will continue to degrade in it. It's already "half automated messaging" for GM replies. Want more? |
Nikkov
Kai-Zen inc.
0
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Posted - 2011.10.08 12:06:00 -
[27] - Quote
Alex Sinai wrote:Hroya wrote:Alex Sinai wrote:Nebula Terron wrote:I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.
I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks. Optional GM reply: "We're looking into it." Your car doesnt start and right off the bat you know exactly why it didnt. You may assume or expect them to hand you any relevant info once it is known. Apart from that, stop yapping demands and play your "i have rights" card elsewhere. If that would be free to play game then you would be right. As for subscription game i do have rights and CCP do have responsibilities. So go play your "cards" elsewhere with this approach.
Humm he has a point there...
You have the right to remain a **** Anything you say can and will be answered by trolls.... that are smarter than you.. and are not cunts |
Brooks Puuntai
Nomadic Asylum KUGUTSUMEN.
164
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Posted - 2011.10.08 12:08:00 -
[28] - Quote
Now I'm all for calling out CCPs mistakes and all. However a 5min early DT is something thats not even worth it. I mean honestly you seem like the type that would whine if the server went down for :shocking: 2 minutes, and expect a written apology and SP from CCP.
Edit: Also the only "right" you have as a customer is too unsubscribe. |
Kokochu Korguz
Veto. Veto Corp
1
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Posted - 2011.10.08 12:11:00 -
[29] - Quote
Alex Sinai wrote:Lets take this approach to a banking system
Equating a glitch in an internet spaceship game to a failure in a banking system. Wow. You definitely have a well balanced view on life my good sir. Do you also demand answers when the 10:32 to Luton shows up at 10:34? When the pickle slice in your cheeseburger is 2.7cm in diameter instead of the regulation 3cm?
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isk4trade
Cogitation Mining and Industrial Trading
0
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Posted - 2011.10.08 12:12:00 -
[30] - Quote
From the TOS
4. Modifications to Web Site. CCP reserves the right to modify or discontinue, temporarily or permanently, the Web Site (or any part thereof) from time to time, for any or no reason and without notice. You agree that CCP shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Web Site. The information and materials contained on the Web Site are subject to change. |
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