Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?

No communication from CCP at all...

When I read something promising that the crap has stopped from a CEO I expect him to not lie to me, as that letter is personal to each and every player.

For the server to fart 5 minutes early and get no explanation is 100% wrong in my book. A GM or DEV should have had an announcement up on the boards as soon as those boards were viewable.

We were promised great communication and what we get is seriously poor communication.

I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.

I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks.

We deserve an answer!

Starting up!

Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?
We were promised great communication and what we get is seriously poor communication.

Optional GM reply:

"We're looking into it."

Your car doesnt start and right off the bat you know exactly why it didnt.

You may assume or expect them to hand you any relevant info once it is known. Apart from that, stop yapping demands and play your "i have rights" card elsewhere.

Just use your eyes, if you can't log in, you can't log in. Go have a **** and a cup of tea or something.

And then failed

[...] As for subscription game i do have rights [...]

1. Devs look at cause of error
2. Devs make sure they understand cause
3. Devs fix error
4. Community team stays the hell out of the Devs hair while this is happening instead of hovering by their desks or sending a mail every five seconds asking "what the hell just happened?"
5. When everything's back to normal, Devs tell Community team what happened and what they did to fix it
6. Community team makes sure they understand what they just got told
7. Community team tells the players and answers questions

A workflow other than that leads to snap statements, muddled facts and rumour mills grinding away into the wee hours of the morning. Demanding answers like you are doing just makes you look like a spoilt brat

If that would be free to play game then you would be right. As for subscription game i do have rights and CCP do have responsibilities. So go play your "cards" elsewhere with this approach.

Lets take this approach to a banking system

Now I'm all for calling out CCPs mistakes and all. However a 5min early DT is something thats not even worth it. I mean honestly you seem like the type that would whine if the server went down for :shocking: 2 minutes, and expect a written apology and SP from CCP.


Edit: Also the only "right" you have as a customer is too unsubscribe.

Equating a glitch in an internet spaceship game to a failure in a banking system. Wow. You definitely have a well balanced view on life my good sir. Do you also demand answers when the 10:32 to Luton shows up at 10:34? When the pickle slice in your cheeseburger is 2.7cm in diameter instead of the regulation 3cm?

If that game would be F2P i wouldn't even care. I pay for their service and i expect them to provide the service. If they cant do so for any reason i expect them to at very least inform their paying customers why not.

And with your approach it is no wonder their customer services departments behave like they do. You allow it to them so why not if you ready to be ass kicked and come back for more.

Would be very nice to have. Especially after Hilmars blog about getting it right from here on in.

I think we deserve a damn answer?

You new in game?
1 minute difference in any sector but High can be a very big one.

So stop making "smart" statements before you laughed at more then already is.

If that game would be F2P i wouldn't even care. I pay for their service and i expect them to provide the service. If they cant do so for any reason i expect them to at very least inform their paying customers why not.

And with your approach it is no wonder their customer services departments behave like they do. You allow it to them so why not if you ready to be ass kicked and come back for more.

Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?

No communication from CCP at all...

When I read something promising that the crap has stopped from a CEO I expect him to not lie to me, as that letter is personal to each and every player.

For the server to fart 5 minutes early and get no explanation is 100% wrong in my book. A GM or DEV should have had an announcement up on the boards as soon as those boards were viewable.

We were promised great communication and what we get is seriously poor communication.

Stop whining.

FREE SP should be in order.

After all the huff puf about caring about your customers, so start sharing some SP love.

The early downtime and delayed start up was most likely related to the emergency downtime we just experienced. Everything should be in order now and we are continuing to monitor TQ for any issues.

FREE SP should be in order.

After all the huff puf about caring about your customers, so start sharing some SP love.

Oh **** off.

Less then 5 hrs left on pos fuel, check.
Person to blame found, check.
Probing like a mutherF to find a 5 jump path with a critical in the middle leading in, check.
jumping into lowsec with fuel, warp to entry ... not warping, strange... warp again... nope. check.

.
.
.
This does not bode well.

Disk failure apparently. I like CCP's inability to perform a hardware update without having a weeks worth of emergency reboots.

Methinks CCP should invest in more skilled Datacenter staff rather than the server monkeys they have now.

you do know that harddrives that get extensive use can just up and fail right?

you know the concept of RAID?

you know the concept of RAID?

Less then 5 hrs left on pos fuel, check.
...

.
.
.
..

oh a FOCKING 20 minutes ROLLBACK, SCREW IT!

FREE SP should be in order.

After all the huff puf about caring about your customers, so start sharing some SP love.

Please stop speaking. For the rest of your life.

FREE SP should be in order.

After all the huff puf about caring about your customers, so start sharing some SP love.

For how long?

Wow, there are some really grade A+ certified A-holes in this thread. What makes you so entitled to demand an explanation for everything?

Whoever said it earlier was correct, the only rights you have (that you agreed to when you signed the terms of use crap that we never read) is to deal with whatever, and however, they want to run their servers. If you do not agree with you, the one thing you do have the right to do is stop giving them money.

They perform a service of giving you the chance to play a game, and if you are not happy with it, DO NOT PAY FOR THAT SERVICE.

Also, I know you are most likely going to try to attack my view points in some way, but the fact of the matter is, the truth hurts. and the truth is, you agreed to all the small type at sometime, and getting mad about it and demanding things, won't do a damn thing.

Yeah, it's up.
I am missing 5 sisters probes. Not much but since it's already second day in a row and G-d knows if they decide to crash it again today. And i dont see any compensation in SP or whatever else for yesterday's crash and today's inconvenience of early DT. That becomes suspicious already. Crashes, early DTs and no compensations or courtesy gestures. What's happening with this game.

Take that well browned nose from CCP rectum.

We are CCPs customers, therefore as paying customers we have an entitlement to customer service. Customer service can be looked on as explanations as to why the server keeps going down early without prior warning.

So you know, yes we are in fact entitled to an explanation.

CSM is doing NOTHING about getting SP for the exceptional unplanned downtime.

Lets take this approach to a banking system:

Yadda yadda rant bank-example - rant rant I-dont-know-****-about-IT

How does that sounds buddy?
You would go ballistic until point 7 reached at all and probably would change your bank by that time. Exaggerate to absurd to understand the situation, not excuse lame approach to customer service or they will continue to degrade in it. It's already "half automated messaging" for GM replies. Want more?

You sir, are an arrogant prick.

Sincerely GTFO,

Matt.

LOL U MAD

nah bro you misinterpreted, mr. sinai ismadbro =p

NO U

NO U