Matthew
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Posted - 2005.06.27 13:32:00 -
[1]
 Originally by: BARF
Will CCP be making plans so when this happens again there is something that can be done within a few hours to remedy the problem?
From what I hear, the problem was that 3 major backbone routers went down over the weekend. These are certainly not owned by CCP, and may not even be owned by their ISP. That's the downside with the internet, so many people own so many different bits and supply different people under different contracts, that chasing down just who should be doing what can take time, and a gang of high-powered lawyers. Short of CCP taking over the entire backbone infrastructure of the net, there's very little they can do.
Originally by: BARF
Compenstaion for the game play and time lost, may have not been CCP's problem. But you deliver a product if you cannot deliver you owe me a refund just like RL I dont care if your supplier was asleep at the wheel all weekend not my issue :) make it right on the basis of good customer service.
Customer service and goodwill issues aside, the structure of the internet makes this whole thing a very grey area. CCP are responsible for keeping their servers online, but at the same time you are responsible for providing yourself with an internet connection to the eve server. Now, if it's the eve server's connection that goes down, it's obviously CCP's fault. If it's your connection to your ISP, it's your responsibility. But what happens if it's some random link in the middle? Where do you draw the line? As far as they're concerned, their server is online and connected. As far as you're concerned, you're online and connected. In that situation, neither of you are to blame, it's the muppet in the middle with the broken router. The best you can do is shout very loudly at the owner of said router (which CCP have undoubtably been doing) until they fix it.
Originally by: fairimear
But frankly the ones saying it's not ccp's fault so should not compinsate are probably not in the group of players that suffered.
They pay ccp to provide eve, and to pay for server maintinance.
They then pay the provider not us.
And to that end CCP is responsible to see that the prouct they are paid to pay for works and any 1 that is involved their end has it working
But they also agreed to be responsible for providing their own internet connection to access eve. At what point in the chain does responsibility pass from CCP to the user? You wouldn't expect CCP to compensate you and be responsible for it if your ISP went down, you'd moan at your ISP. But what if the fault is one hop on from your ISP? As far as you're concerned you're connected to the internet, but can't access eve. Should CCP take responsibility at that point, when really it's your ISP's provider that's messed up, and it's probably 5+ hops away from anything CCP can touch. Maybe we should run a traceroute, and split the run in half, whoever's nearest the fault takes responsibility?
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