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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Lord Liger
Tadpole's Miscellaneous Endeavors Moose Alliance
0
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Posted - 2013.02.04 00:11:00 -
[1] - Quote
Hello Everyone just wanna share my experience with eve online customer service (cause i feel like i have to :D) so the thing is i made a mistake by making my 60 months playtime "playtime" rather than PLEX by activating the code via online (not via Convert ETC) then i made a petition to the GM team, the GM team response in less than a week, and now my game time become PLEX, hooray Big smile for the GM, thanks for the awesome service :)
and heres the image
http://pinterest.com/dhimasmp/awesome-customer-service/ |
Liner Xiandra
Sparks Inc Zero Hour Alliance
169
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Posted - 2013.02.04 00:36:00 -
[2] - Quote
So you picked the wrong option to redeem your plex, along with posting about it in a randomly picked unrelated part of the forum, along with posting GM communications which is fairly against the rules.
Well done. |
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ISD LackOfFaith
ISD Community Communications Liaisons
395
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Posted - 2013.02.04 00:49:00 -
[3] - Quote
Quote:9. Private communication between the Game Masters, Eve Team members, moderators and administrators of the forum and the forum users is not to be made public on these forums or by any other venue. You are not permitted to publicize any private correspondence (including petitions) received from any of the aforementioned.
Snipped a link violating the above rule.
Also, moved the thread to General Discussion from Live Events Discussion. ISD LackOfFaith Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department |
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Lord Liger
Tadpole's Miscellaneous Endeavors Moose Alliance
0
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Posted - 2013.02.04 00:58:00 -
[4] - Quote
i see, sorry, i was too happy and just randomly posting it somewhere, sry guys :) |
Surfin's PlunderBunny
Sebiestor Tribe Minmatar Republic
7356
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Posted - 2013.02.04 01:21:00 -
[5] - Quote
Lord Liger wrote:i see, sorry, i was too happy and just randomly posting it somewhere, sry guys :)
Your enthusiasm is at a 10... we need you at about a 7 "Little ginger moron" ~David Hasselhoff-á |
Beekeeper Bob
Beekeepers Anonymous
426
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Posted - 2013.02.04 01:33:00 -
[6] - Quote
Troll post.
CCP does not have customer service....
The single biggest danger to EVE is the proliferation of ALTS! Kill an alt today!
Petition for a Minimum bounty of 10 mil. Prevent useless bounties!
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Eija-Riitta Veitonen
Unicorn Enterprise
49
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Posted - 2013.02.04 01:41:00 -
[7] - Quote
Beekeeper Bob wrote:Troll post.
CCP does not have customer service....
Troll post yourself.
CCP does have customer service, and from my experience with it, it's quite good. I've seen only a few better ones and a crapmegaton of worse ones, including some big-named companies. |
DeMichael Crimson
Republic University Minmatar Republic
5109
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Posted - 2013.02.04 03:57:00 -
[8] - Quote
Confirming that CCP does have a Customer Service Department which, in my opinion, are very good at what they do.
DMC |
Surfin's PlunderBunny
Sebiestor Tribe Minmatar Republic
7366
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Posted - 2013.02.04 03:59:00 -
[9] - Quote
DeMichael Crimson wrote:Confirming that CCP does have a Customer Service Department which, in my opinion, are very good at what they do.
DMC
I agree, both petitions I've filed in my 6 years were dealt with in a 24 hour period.
1 of them was a hacked account too... got everything back except for 1 geddon that was docked in hostile territory but I forgive CCP for that indiscretion "Little ginger moron" ~David Hasselhoff-á |
Baron Dmitri Harkonnen
State War Academy Caldari State
39
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Posted - 2013.02.04 04:10:00 -
[10] - Quote
Recently accidentally activated three 60 day GTC on one account instead of three, customer service rep fixed it all up :)
+1 to them. |
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Thor Kerrigan
Guardians of Asceticism
521
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Posted - 2013.02.04 04:20:00 -
[11] - Quote
Lord Liger wrote:60 months playtime
I would have honestly said nothing and crossed my fingers had it been me. "I do want to point out one "abuse" thing I did see however. *snipped* Please do not post details of possible exploits on the forums. - CCP Eterne" ... Because of Falcon. |
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