...patterns of play that facilitate acquisition of items, currency...

I'm very sure that you can't modify 30 orders within a minute - whether with macros or by hand.

I find it ironic that a New Order member who hates botters is trying to justify the actions of a botter.

There are a number of things wrong with the assertions being made in other forums, which is a topic I'm sure the author of these posts is familiar with because we discussed them prior to his rather selective reporting of the incident. Here's the facts as we need be concerned from an eve perspective:

1) John was botting. That is not even close to in dispute.
2) We committed an error in not removing the isk before it got to EVE-U. However we did rectify this problem and our logs show that it was discussed and approved prior to either them receiving the isk or petitioning. We apologized to EVE-U however the petition was escalated as high as it could be and the decision remained. We cannot typically share this information with them as it's really none of their business.
3) The only authority higher than the Director of Security for these complaints is the Executive Producer and then the CEO. This is a higher level of escalation than the Customer Service arm and IA automatically looks at our work. I'm not sure why we feel we should be able to escalate higher than the highest reasonable authority but the fact is that this team operates with significant oversight. We believe the issue here to be more that this particular CSM feels he isn't in the loop, something which is quite frankly the only proper way to do business in a unit that handles secrets.

Frankly we're a bit disturbed by the allegations made here given that the person in question waited until they exhausted every resource possible prior to posting this then lamented the lack of an escalation path. Not getting the answer you like isn't a lack of an escalation path and never will be.

CCP Sreegs already said they knew 100% that john was botting. I don't get why deciding to punish him would be an "arbitrary" decision.

You leave out the step where you look up the price you want to enter and type it into the field before pressing ENTER.

This alone takes more than 2 seconds.

I always make sure I get the digits right or else I might enter a ridiculous amount and make a massive loss. This guy must have been using some tool to be entering the right price this fast.

On top of that Kelduums most recent comments that CCP's treated uni badly for ages and intentionally introduced bugs and features that harm them are downright hilarious. How out of touch can one person really be?