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Shocked by CCP GM support

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Ammzi Infinite Covenant Tribal Band 1311	Posted - 2013.02.14 17:28:00 - [1] - Quote Now we've all seen it before and heard the rumors. Quote: The logs show nothing, sorry we cannot help you ... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee. Regardless I was rather shocked today in alliance chat when I saw the following statement. Quote: [17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions What happened to you CCP? Why did you change? Is this a dream/troll? Has anyone else experienced this and felt the same outrage? Is... CCP really improving? quote CCP Spitfire "Hello Im Blue,"
Unsuccessful At Everything The Troll Bridge 2108	Posted - 2013.02.14 17:29:00 - [2] - Quote The posts show nothing. *Since the cessation of their usefulness is imminent, may I appropriate your belongings?*
Grendell Technologies Unlimited Superior Eve Engineering 196	Posted - 2013.02.14 17:30:00 - [3] - Quote Ammzi wrote: Now we've all seen it before and heard the rumors. Quote: The logs show nothing, sorry we cannot help you ... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee. Regardless I was rather shocked today in alliance chat when I saw the following statement. Quote: [17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions What happened to you CCP? Why did you change? Is this a dream/troll? Has anyone else experienced this and felt the same outrage? Is... CCP really improving? Trolled by CCP. Gùä[GÖÑ]Gû¦ 3rd Party Service 21.5T Secured Gùä[GÖÑ]Gû¦ GÖÑ Securing Peace of mind GÖÑ Loans available
Whitehound 810	Posted - 2013.02.14 17:30:00 - [4] - Quote Expected CCP praise, found it, and left with a tingling sensation. SCAM CAT - Titan Jump - I was there - Goon Dog
Mai Khumm Carbon Circle Tactical Narcotics Team 463	Posted - 2013.02.14 17:32:00 - [5] - Quote For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting. IB4L/Delete insert witty saying here twitter - @AzamiNevinyrall
Jonah Gravenstein Gordian Knot Holdings 5676	Posted - 2013.02.14 17:37:00 - [6] - Quote The logs, they burn them to stay warm. I am Ohm of Borg, Resistance is Voltage/Current.
Rain6637 Team Evil 449	Posted - 2013.02.14 17:40:00 - [7] - Quote the yule logs show nothing http://themittani.com/ \| http://evenews24.com/ \|\|-áVincent Athena, I made something for you: http://i.imgur.com/hrxcc.jpg
HellBent KillingSpree Republic University Minmatar Republic 73	Posted - 2013.02.14 17:40:00 - [8] - Quote I just checked my log and it showed nothing but steam, and a rather nasty smell. "Dont let your kids play on the weekends unless you like exposing your children to several thousand drunk and drug addicts" An unbiased Amazon players review
Spurty V0LTA Verge of Collapse 804	Posted - 2013.02.14 17:42:00 - [9] - Quote I bet that its often the case that sometimes the logs show you're talking utter bollocks Better to say "they show nothing" than to get into a "he said, she said" handbag fight. Glad to see logs worked though. Quick high jack, my chat logs are Unicode. Interesting ;-) --- GÇ£If you think this Universe is bad, you should see some of the others.GÇ¥ GÇò Philip K. ****
Cross Barret Pod or be Podded 4	Posted - 2013.02.15 09:02:00 - [10] - Quote Clearly this thread needs to be immediately locked and censored for sharing communication with a GM. tsk. tsk. tsk.
Kehro Urgus Ab Obice Saevior 862	Posted - 2013.02.15 09:16:00 - [11] - Quote Ammzi wrote: Now we've all seen it before and heard the rumors. Quote: The logs show nothing, sorry we cannot help you ... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee. Regardless I was rather shocked today in alliance chat when I saw the following statement. Quote: [17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions What happened to you CCP? Why did you change? Is this a dream/troll? Has anyone else experienced this and felt the same outrage? Is... CCP really improving? I had the same ship returned a few times. What if the hokey pokey really is what it's all about?
JC Anderson Noir. Black Legion. 907	Posted - 2013.02.15 09:34:00 - [12] - Quote I've always had pretty good luck with my petitions as well. Many of the smaller ones I have submitted were resolved within a single hour. Had a couple that were resolved within 10-15 minutes. Rare, but appreciated at the time. In my experience, the only petitions which can take days are account, reimbursement, and "other". Whatever that other might be.
Zakarumit CZ Zakarum Industries Exiliar Syndicate 42	Posted - 2013.02.15 09:48:00 - [13] - Quote I send a reimbursement request in petition just once in my life and it was filled without any further questions. So I dont have any problems I guess.
Ohanka 224	Posted - 2013.02.15 09:48:00 - [14] - Quote The GMs are known for this incompetence. Unfortunately the Forum Moderators actually do their job now. Crapposting.
ACE McFACE Holy Amarrian Battlemonk I Whip My Slaves Back and Forth 1124	Posted - 2013.02.15 09:52:00 - [15] - Quote Mai Khumm wrote: For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting. IB4L/Delete I guess its a good thing they don't say that everything is logged then isn't it? DUST514 isn't on PC because CCP wants 2 different communities influencing each other, not people tabbing out to give themselves Orbital Strikes. (Also they don't want to cannibalise their existing playerbase)
Evelyn Meiyi Meiyi Family Holdings 85	Posted - 2013.02.15 09:53:00 - [16] - Quote Mai Khumm wrote: For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting. IB4L/Delete Everything is logged in great detail -- but you have to keep in mind that there are, on average, anywhere from thirty to fourty thousand people playing EVE at any one time. Each one of them generates a near-constant stream of data -- market transactions, chat logs, client-server synch data, latency reports -- so when a Dev says 'the logs show nothing', they've had to search terabytes of information to try and find that one little bit that might prove a person's case. I'm willing to bet that when they say 'the logs show nothing', they're really saying 'Sorry, we've looked as hard as we can in the time we have available, but we couldn't find anything that would help us make a decision'.
Garia666 CyberShield Inc C0VEN 29	Posted - 2013.02.15 09:54:00 - [17] - Quote every GM has there own little copy and paste they use for years now.. GM pyro uses this line Quote: After fully investigating this matter, we see no indication of any bug or server side error in this instance. We are unfortunately unable to intervene in this matter as there are no signs of game mechanics not working as intended in this instance. He has been using this part of tekst for several years now as other ppl who petition complex matters gets exactly the same reply.. Same goes for the reply in timely fashion.. The more complex the matter the longer they wait untill they send you an responds.. So you can already except the fact that your screwd.. There is absolutly nothing which gives you the impresion that they actualy investigated anything. New however is being threatend with an ban. Not being able to re-open your case is an very nice to have tool for ccp. CCP customer support is by far the most frustrating of the whole game.
ITTigerClawIK Galactic Rangers R O G U E 226	Posted - 2013.02.15 10:22:00 - [18] - Quote i still dont belive that CCP actualy have all the logs that they say they have lol, that or folks handling petitions just copy and paste that response when looking into the matter would take to much work.
Brooks Puuntai Solar Nexus. 1116	Posted - 2013.02.15 10:28:00 - [19] - Quote Lies 2012.09.24 "Thank you for contacting the EVE Online Community Team. I have unlocked your signature. We will lock it again if we deem that required." ...... To this day: "Your signature has been locked by a CCP moderator. Please file a petition in the Community category for clarification."
Dante Uisen Push button receive bacon 51	Posted - 2013.02.15 10:34:00 - [20] - Quote what did the logs show?
Tora Bushido EVE Corporation 987654321-POP The Marmite Collective 235	Posted - 2013.02.15 11:02:00 - [21] - Quote Maybe its the valentine's patch ? My resists to bad posts are 78-89-83-90 ....... The metal head plate increased it by 5%.
Solstice Project Brave Newbies Inc. 2748	Posted - 2013.02.15 11:04:00 - [22] - Quote Dante Uisen wrote: what did the logs show? Wood. Inappropriate signature removed. Spitfire
Sobaan Tali Caldari Quick Reaction Force 139	Posted - 2013.02.15 15:38:00 - [23] - Quote Dante Uisen wrote: what did the logs show? Pizza
Google Voices School of Applied Knowledge Caldari State 45	Posted - 2013.02.15 17:28:00 - [24] - Quote I imagine getting that email is rather like winning the lottery, only less likely..... "Fozzie could not comment on when this issue would be resolved and stated that GÇ£one day Veritas will come up to me and say GÇÿhey I fixed off-grid boostingGÇÖGÇ¥, but he had no idea on a potential timeframe for this sort of miracle."
Ranger 1 Ranger Corp 3559	Posted - 2013.02.15 18:03:00 - [25] - Quote The logs can only show an occurrance if it affects the server, they cannot show something that occured on your client computer (and could be altered if they requested them from you). I have had a couple of instances where I petitioned and logically they could not substanciate it from the logs. As it turned out the issue was totally client side or an issue somewhere between the client and the server. This makes sense and is completely understandable. I have also had several issues that were immediately substanciated by the server logs and dealt with accordingly. This is nothing new or unusual in any way, it just happens to be something that most people do not feel the need to comment on as they are well satisfied with the results. Kudo's to the OP for pointing out this particular instance. To carve a successful niche for yourself in EVE you need to be able to out sell, out produce, out fight,-á out run, or out wit your competitors. If you can do none of the above, your only option is to complain on the forums that somehow you are at a disadvantage using the exact same tool set-áas the rest of the player base.
Vincent Athena V.I.C.E. 1607	Posted - 2013.02.15 18:38:00 - [26] - Quote Ive only had a couple if instances where I felt the need to petition for a loss, and I both times things were resolved to my satisfaction. One was when I was recalling probes and the sever crashed during the process. I got my sisters probes refunded. The other was some POS guns that would not unanchor, but actually came on-line and tried to shoot me despite the lack of a control tower. CCP destroyed the guns and refunded new ones. Once a corp mate used drones from his orca to blow up a blue wreck, clicking through the (pre-crimewatch II) warning. CONCORD releaved him of the Orca and the Hulk it was carrying. He felt it was a bug ( it was not) and petitioned it. Customer services took pity on him and refunded the lost ships. There are some things you can do to help. The server can only log information it gets from the client, and information it sends to the client. It cannot log that you clicked a button and the packet got lost. So think about what happened: is it something that the server saw happen? Next: Be polite. Don't demand, request Then: Give as much information as you can in a concise manner. include what matters, leave out what does not. Your goal is to make their job as easy as possible. http://vincentoneve.wordpress.com/
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 2720	Posted - 2013.02.15 21:18:00 - [27] - Quote My most recent reimbursement petition was for a loss to station guns after shooting a WT POS in LS extended my GCC long after I had stopped shooting neutrals. The logs showed what happened, and I was reimbursed. The previous petition was for a loss caused my the well publicized issues the Mac client has. The logs did not show anything, as the problems were entirely client side, and I was not reimbursed. Seems to be how things work. This is EVE - Everybody Versus Everybody. "the risk of having your day ruined by other people is the cornerstone with which EVE was built and we want to keep that (infact, this is much more representative of the consensus opinion within CCP)." -CCP Solomon
Jassmin Joy Fairlight Corp Rooks and Kings 66	Posted - 2013.02.15 21:25:00 - [28] - Quote I lost a moros once in a crash, petitioned it and logged in the next day to a new moros, ironicly enough that's the only ship i've actually had reimbursed.
Psychotic Monk The Random Tangent 685	Posted - 2013.02.15 21:57:00 - [29] - Quote I that my last probes in a wormhole got destroyed due to an unexpected downtime. They asked what station I would like those probes returned to. Founding member of the Belligerent Undesirables movement.
Glathull Blue Republic RvB - BLUE Republic 147	Posted - 2013.02.15 22:14:00 - [30] - Quote I've never filed a petition. But if I ever did, you can bet your sweet breasts it would be when I was drunk-flying something I couldn't afford to lose. And the logs would almost certainly show nothing. To repeat, the skill split is scheduled for the big Summer 2013 expansion. ~CCP Fozzie
Ginger Barbarella Caldari Provisions Caldari State 1157	Posted - 2013.02.15 22:26:00 - [31] - Quote Came expecting a failed thread attempt, left satisfied. "Blow it all on Quafe and strippers." -á --- Sorlac
Orange Aideron Blue-Fire PLEASE NOT VIOLENCE OUR BOATS 0	Posted - 2013.03.19 12:12:00 - [32] - Quote I Hate CCP, GM's and CONCORD. Damn the logs, Damn TiDi, Damn stable server nodes! Damn you all! breaks down and weeps But if I quit now my training queue would stop, I'd miss that epic PvP with that ship I can't fly until next week, or that chat with those guys who cried about losing their ships, or the friend who thought I was ok but I wasn't and didn't rep me, who I then threaten to permadec ... and I can't stop now even though CCP wont replace my shuttle that was lost in a bubble in HED ... I can't stop now. EVE IS REAL! EVE IS EVIL! EVE IS ADDICTIVE!
Meytal School of Applied Knowledge Caldari State 169	Posted - 2013.03.19 12:41:00 - [33] - Quote Psychotic Monk wrote: I that my last probes in a wormhole got destroyed due to an unexpected downtime. They asked what station I would like those probes returned to. That's just beautiful =)
Buhhdust Princess Mind Games. Suddenly Spaceships. 683	Posted - 2013.03.19 12:43:00 - [34] - Quote Jassmin Joy wrote: I lost a moros once in a crash, petitioned it and logged in the next day to a new moros, ironicly enough that's the only ship i've actually had reimbursed. -1 Archon. No Losses.
Djana Libra The Black Ops black core alliance 92	Posted - 2013.03.19 13:04:00 - [35] - Quote Brooks Puuntai wrote: Posting GM/CCP Correspondance on the forums is against the rules - CCP Falcon hello mr white knight
Theron Vetrus Black Label Mafia SCUM. 33	Posted - 2013.03.19 13:25:00 - [36] - Quote Log - from Blammo Take what you can, give nothing back. Psychotic Monk for CSM8
Solstice Project Sebiestor Tribe Minmatar Republic 2944	Posted - 2013.03.19 17:35:00 - [37] - Quote Posting in an old thread that should have turned to ashes long ago, just like the logs that keep being pointed out. As this is thread got necro'd, i feel free to tell you about my past. I clearly remember the good old days, when we used logs to heat our home. Or was it coal ? Well, that doesn't matter. I clearly remember that distinct smell spreading across my home. It's a comfy warmth ... and back when i was a little kid, looking at the fire and feeling the heat in my eyes ... was quite amazing for me. What baffled me even more, though, was the small amount of ashes, compared to these huge logs we've used. (coal?) It's odd how something so big can turn into something so small. Maybe the GMs will, some day, change their message from "show nothing" to "shows ashes", to remind everybody of the good old days when we all used wood (COAL?!) to warm our houses and our hearts ... especially at christmas.
Ranger 1 Ranger Corp 3764	Posted - 2013.03.19 19:38:00 - [38] - Quote Solstice Project wrote: Posting in an old thread that should have turned to ashes long ago, just like the logs that keep being pointed out. As this is thread got necro'd, i feel free to tell you about my past. I clearly remember the good old days, when we used logs to heat our home. Or was it coal ? Well, that doesn't matter. I clearly remember that distinct smell spreading across my home. It's a comfy warmth ... and back when i was a little kid, looking at the fire and feeling the heat in my eyes ... was quite amazing for me. What baffled me even more, though, was the small amount of ashes, compared to these huge logs we've used. (coal?) It's odd how something so big can turn into something so small. Maybe the GMs will, some day, change their message from "show nothing" to "shows ashes", to remind everybody of the good old days when we all used wood (COAL?!) to warm our houses and our hearts ... especially at christmas. Tree pretty. Fire bad. To carve a successful niche for yourself in EVE you need to be able to out sell, out produce, out fight,-á out run, or out wit your competitors. If you can do none of the above, your only option is to complain on the forums that somehow you are at a disadvantage using the exact same tool set-áas the rest of the player base.
Beekeeper Bob Beekeepers Anonymous 512	Posted - 2013.03.19 19:42:00 - [39] - Quote I once got a Bestower back, CCP ejected it from my POS every day, then put back at downtime. One day, it was sitting 200 off the pos and someone popped it. CCP reimbursed, but still claimed the logs show nothing.... The single biggest danger to EVE is the proliferation of ALTS! Kill an alt today! Petition for a Minimum bounty of 10 mil. Prevent useless bounties!

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