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Ammzi
Infinite Covenant
Tribal Band
1311
   |
Posted - 2013.02.14 17:28:00 -
[1] - Quote
Now we've all seen it before and heard the rumors.
Quote:The logs show nothing, sorry we cannot help you
... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee.
Regardless I was rather shocked today in alliance chat when I saw the following statement.
Quote:[17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions
What happened to you CCP? Why did you change?
Is this a dream/troll?
Has anyone else experienced this and felt the same outrage?
Is... CCP really improving?
quote CCP Spitfire
"Hello Im Blue,"
|
Unsuccessful At Everything
The Troll Bridge
2108
|
Posted - 2013.02.14 17:29:00 -
[2] - Quote
The posts show nothing.
Since the cessation of their usefulness is imminent, may I appropriate your belongings? |
Grendell
Technologies Unlimited
Superior Eve Engineering
196
|
Posted - 2013.02.14 17:30:00 -
[3] - Quote
Ammzi wrote:Now we've all seen it before and heard the rumors. Quote:The logs show nothing, sorry we cannot help you ... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee. Regardless I was rather shocked today in alliance chat when I saw the following statement. Quote:[17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions What happened to you CCP? Why did you change? Is this a dream/troll? Has anyone else experienced this and felt the same outrage? Is... CCP really improving?
Trolled by CCP.
|
Whitehound
810
|
Posted - 2013.02.14 17:30:00 -
[4] - Quote
Expected CCP praise, found it, and left with a tingling sensation.
SCAM CAT - Titan Jump - I was there - Goon Dog |
Mai Khumm
Carbon Circle
Tactical Narcotics Team
463
|
Posted - 2013.02.14 17:32:00 -
[5] - Quote
For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting.
IB4L/Delete
*insert witty saying here*
twitter - @AzamiNevinyrall |
Jonah Gravenstein
Gordian Knot Holdings
5676
|
Posted - 2013.02.14 17:37:00 -
[6] - Quote
The logs, they burn them to stay warm.
I am Ohm of Borg, Resistance is Voltage/Current. |
Rain6637
Team Evil
449
|
Posted - 2013.02.14 17:40:00 -
[7] - Quote
the yule logs show nothing
http://themittani.com/ | http://evenews24.com/ ||-áVincent Athena, I made something for you: http://i.imgur.com/hrxcc.jpg |
HellBent KillingSpree
Republic University
Minmatar Republic
73
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Posted - 2013.02.14 17:40:00 -
[8] - Quote
I just checked my log and it showed nothing but steam, and a rather nasty smell.
"Dont let your kids play on the weekends unless you like exposing your children to several thousand drunk and drug addicts"
An unbiased Amazon players review |
Spurty
V0LTA
Verge of Collapse
804
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Posted - 2013.02.14 17:42:00 -
[9] - Quote
I bet that its often the case that sometimes the logs show you're talking utter bollocks
Better to say "they show nothing" than to get into a "he said, she said" handbag fight.
Glad to see logs worked though.
Quick high jack, my chat logs are Unicode. Interesting ;-)
---
GÇ£If you think this Universe is bad, you should see some of the others.GÇ¥
GÇò Philip K. **** |
Cross Barret
Pod or be Podded
4
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Posted - 2013.02.15 09:02:00 -
[10] - Quote
Clearly this thread needs to be immediately locked and censored for sharing communication with a GM. tsk. tsk. tsk. |
Kehro Urgus
Ab Obice Saevior
862
|
Posted - 2013.02.15 09:16:00 -
[11] - Quote
Ammzi wrote:Now we've all seen it before and heard the rumors. Quote:The logs show nothing, sorry we cannot help you ... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee. Regardless I was rather shocked today in alliance chat when I saw the following statement. Quote:[17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions What happened to you CCP? Why did you change? Is this a dream/troll? Has anyone else experienced this and felt the same outrage? Is... CCP really improving?
I had the same ship returned a few times. 
What if the hokey pokey really is what it's all about? |
JC Anderson
Noir.
Black Legion.
907
|
Posted - 2013.02.15 09:34:00 -
[12] - Quote
I've always had pretty good luck with my petitions as well.
Many of the smaller ones I have submitted were resolved within a single hour. Had a couple that were resolved within 10-15 minutes. Rare, but appreciated at the time.
In my experience, the only petitions which can take days are account, reimbursement, and "other". Whatever that other might be. |
Zakarumit CZ
Zakarum Industries
Exiliar Syndicate
42
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Posted - 2013.02.15 09:48:00 -
[13] - Quote
I send a reimbursement request in petition just once in my life and it was filled without any further questions. So I dont have any problems I guess. |
Ohanka
224
|
Posted - 2013.02.15 09:48:00 -
[14] - Quote
The GMs are known for this incompetence.
Unfortunately the Forum Moderators actually do their job now.
Crapposting. |
ACE McFACE
Holy Amarrian Battlemonk
I Whip My Slaves Back and Forth
1124
|
Posted - 2013.02.15 09:52:00 -
[15] - Quote
Mai Khumm wrote:For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting.
IB4L/Delete
I guess its a good thing they don't say that everything is logged then isn't it?
DUST514 isn't on PC because CCP wants 2 different communities influencing each other, not people tabbing out to give themselves Orbital Strikes. (Also they don't want to cannibalise their existing playerbase) |
Evelyn Meiyi
Meiyi Family Holdings
85
|
Posted - 2013.02.15 09:53:00 -
[16] - Quote
Mai Khumm wrote:For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting.
IB4L/Delete
Everything is logged in great detail -- but you have to keep in mind that there are, on average, anywhere from thirty to fourty thousand people playing EVE at any one time. Each one of them generates a near-constant stream of data -- market transactions, chat logs, client-server synch data, latency reports -- so when a Dev says 'the logs show nothing', they've had to search terabytes of information to try and find that one little bit that might prove a person's case.
I'm willing to bet that when they say 'the logs show nothing', they're really saying 'Sorry, we've looked as hard as we can in the time we have available, but we couldn't find anything that would help us make a decision'. |
Garia666
CyberShield Inc
C0VEN
29
|
Posted - 2013.02.15 09:54:00 -
[17] - Quote
every GM has there own little copy and paste they use for years now..
GM pyro uses this line
Quote:After fully investigating this matter, we see no indication of any bug or server side error in this instance. We are unfortunately unable to intervene in this matter as there are no signs of game mechanics not working as intended in this instance.
He has been using this part of tekst for several years now as other ppl who petition complex matters gets exactly the same reply..
Same goes for the reply in timely fashion..
The more complex the matter the longer they wait untill they send you an responds.. So you can already except the fact that your screwd..
There is absolutly nothing which gives you the impresion that they actualy investigated anything.
New however is being threatend with an ban.
Not being able to re-open your case is an very nice to have tool for ccp.
CCP customer support is by far the most frustrating of the whole game. |
ITTigerClawIK
Galactic Rangers
R O G U E
226
|
Posted - 2013.02.15 10:22:00 -
[18] - Quote
i still dont belive that CCP actualy have all the logs that they say they have lol, that or folks handling petitions just copy and paste that response when looking into the matter would take to much work. |
Brooks Puuntai
Solar Nexus.
1116
|
Posted - 2013.02.15 10:28:00 -
[19] - Quote
Lies
2012.09.24
"Thank you for contacting the EVE Online Community Team.
I have unlocked your signature. We will lock it again if we deem that required."
......
To this day:
"Your signature has been locked by a CCP moderator. Please file a petition in the Community category for clarification." |
Dante Uisen
Push button receive bacon
51
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Posted - 2013.02.15 10:34:00 -
[20] - Quote
what did the logs show? |
Tora Bushido
EVE Corporation 987654321-POP
The Marmite Collective
235
|
Posted - 2013.02.15 11:02:00 -
[21] - Quote
Maybe its the valentine's patch ?
My resists to bad posts are 78-89-83-90 ....... The metal head plate increased it by 5%.
|
Solstice Project
Brave Newbies Inc.
2748
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Posted - 2013.02.15 11:04:00 -
[22] - Quote
Dante Uisen wrote:what did the logs show? Wood.
Inappropriate signature removed. Spitfire |
Sobaan Tali
Caldari Quick Reaction Force
139
|
Posted - 2013.02.15 15:38:00 -
[23] - Quote
Dante Uisen wrote:what did the logs show?
Pizza |
Google Voices
School of Applied Knowledge
Caldari State
45
|
Posted - 2013.02.15 17:28:00 -
[24] - Quote
I imagine getting that email is rather like winning the lottery, only less likely.....
"Fozzie could not comment on when this issue would be resolved and stated that GÇ£one day Veritas will come up to me and say GÇÿhey I fixed off-grid boostingGÇÖGÇ¥, but he had no idea on a potential timeframe for this sort of miracle." |
Ranger 1
Ranger Corp
3559
|
Posted - 2013.02.15 18:03:00 -
[25] - Quote
The logs can only show an occurrance if it affects the server, they cannot show something that occured on your client computer (and could be altered if they requested them from you).
I have had a couple of instances where I petitioned and logically they could not substanciate it from the logs. As it turned out the issue was totally client side or an issue somewhere between the client and the server. This makes sense and is completely understandable.
I have also had several issues that were immediately substanciated by the server logs and dealt with accordingly.
This is nothing new or unusual in any way, it just happens to be something that most people do not feel the need to comment on as they are well satisfied with the results.
Kudo's to the OP for pointing out this particular instance.
To carve a successful niche for yourself in EVE you need to be able to out sell, out produce, out fight,-á out run, or out wit your competitors.
If you can do none of the above, your only option is to complain on the forums that somehow you are at a disadvantage using the exact same tool set-áas the rest of the player base. |
Vincent Athena
V.I.C.E.
1607
|
Posted - 2013.02.15 18:38:00 -
[26] - Quote
Ive only had a couple if instances where I felt the need to petition for a loss, and I both times things were resolved to my satisfaction. One was when I was recalling probes and the sever crashed during the process. I got my sisters probes refunded. The other was some POS guns that would not unanchor, but actually came on-line and tried to shoot me despite the lack of a control tower. CCP destroyed the guns and refunded new ones.
Once a corp mate used drones from his orca to blow up a blue wreck, clicking through the (pre-crimewatch II) warning. CONCORD releaved him of the Orca and the Hulk it was carrying. He felt it was a bug ( it was not) and petitioned it. Customer services took pity on him and refunded the lost ships.
There are some things you can do to help.
The server can only log information it gets from the client, and information it sends to the client. It cannot log that you clicked a button and the packet got lost. So think about what happened: is it something that the server saw happen?
Next: Be polite. Don't demand, request
Then: Give as much information as you can in a concise manner. include what matters, leave out what does not. Your goal is to make their job as easy as possible.
http://vincentoneve.wordpress.com/ |
RubyPorto
SniggWaffe
YOUR VOTES DON'T COUNT
2720
|
Posted - 2013.02.15 21:18:00 -
[27] - Quote
My most recent reimbursement petition was for a loss to station guns after shooting a WT POS in LS extended my GCC long after I had stopped shooting neutrals.
The logs showed what happened, and I was reimbursed.
The previous petition was for a loss caused my the well publicized issues the Mac client has. The logs did not show anything, as the problems were entirely client side, and I was not reimbursed.
Seems to be how things work.
This is EVE - Everybody Versus Everybody.
"the risk of having your day ruined by other people is the cornerstone with which EVE was built and we want to keep that (infact, this is much more representative of the consensus opinion within CCP)." -CCP Solomon |
Jassmin Joy
Fairlight Corp
Rooks and Kings
66
|
Posted - 2013.02.15 21:25:00 -
[28] - Quote
I lost a moros once in a crash, petitioned it and logged in the next day to a new moros, ironicly enough that's the only ship i've actually had reimbursed. |
Psychotic Monk
The Random Tangent
685
|
Posted - 2013.02.15 21:57:00 -
[29] - Quote
I that my last probes in a wormhole got destroyed due to an unexpected downtime. They asked what station I would like those probes returned to.
Founding member of the Belligerent Undesirables movement. |
Glathull
Blue Republic
RvB - BLUE Republic
147
|
Posted - 2013.02.15 22:14:00 -
[30] - Quote
I've never filed a petition. But if I ever did, you can bet your sweet breasts it would be when I was drunk-flying something I couldn't afford to lose.
And the logs would almost certainly show nothing.
To repeat, the skill split is scheduled for the big Summer 2013 expansion. ~CCP Fozzie |
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