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Sticky:EVE Online: Retribution 1.1 Macintosh Issues and Feedback

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CCP Phantom C C P C C P Alliance 2965	Posted - 2013.02.19 12:00:00 - [1] - Quote EVE Online: Retribution 1.1 has been successfully deployed on February 19, 2013. This release introduces several new features such as Dueling, Info Panels, an , the rebalance of the current Tier-1 and Tier-2 Battlecruisers plus improved armor tanking and many smaller fixes. For full details, especially already known issues, please check the [url=http://community.eveonline.com/updates/patchnotes.asp]patch notes. General feedback about EVE Online: Retribution 1.1 can be posted to the general feedback thread. Please use this format for reporting any issues in this thread: GÇóDescription of problem, the more verbal the better GÇóHardware info (Mac model, GPU, CPU, RAM etc.) GÇóOS version GÇóStep by step guide to what causes the issue GÇóStep by step guide to any workaround that has resolved the issue for you CCP Phantom - German Community Coordinator - Volunteer Manager

Delaron Zoobog Enterprises 0	Posted - 2013.02.19 13:15:00 - [2] - Quote Description: Tonight's patch was supposed to resolve resolve the burst of noise when docking. This is still happening. Hardware info: 13 inch Macbook Air (Mid 2011) 1.8 Ghz i7 4GB RAM OS: OS X 10.8.2 Steps to reproduce: Dock at a station, and it will hear a burst of noise for a split second before it goes away.
Helyck Nihilovsky Science and Trade Institute Caldari State 0	Posted - 2013.02.19 13:30:00 - [3] - Quote I have crashes early existing in 1.0. They often happens when i work with ingame windows. Hardware: MacBook Pro 2,3 -ô-ô-å Intel Core i7 Intel HD 4000 512 -£-æ OS X 10.8.2 (12C2034) More information: I play at fullscreen at 1920x1200. My desktop resolution is 1440x900 (default resolution). Is there any crash log information? I can't found "Win32 CrashReport" and "Win32_minidump.dmp" files from this https://forums.eveonline.com/default.aspx?g=posts&t=39578 thread.
Nasty Politician Imperial Academy Amarr Empire 0	Posted - 2013.02.19 13:38:00 - [4] - Quote Client downloaded the Retribution 1.1 patch, then it said click 'ok' and the patch will be applied... nothing! The client closed and that was it... sweet fa! 27-inch Mid 2011 iMac 3.1 Ghz Intel i5 8gig Radeon HD6970M 1024mb OS X Lion 10.7.5 Come on CCP, I've just paid a year in advance on 2 of 4 accounts! I love this game but I really don't want to be deleting such and such folder and fiddling about trying to get it to work. It should just work!
Peter Grayson Vice Legion 2	Posted - 2013.02.19 13:52:00 - [5] - Quote in game window "froze" while entering a value (unstacking pile) Forced to quit. Unable to relaunch (even after mac reboot) "Exception raised Unhandled page fault on read access to 0x13d8fff0 at address 0x916a12fb. Do you wish to debug it ?" then : if [No] "TransGaming C Runtime Library ERROR-> buffer overrun!" and game quit if [yes] game quit I've trashed the whole EVE online folder in application support to make it Not a "fine" patch for mac users i'm afraid
Vincent Athena V.I.C.E. 1616	Posted - 2013.02.19 16:31:00 - [6] - Quote Delaron wrote: Description: Tonight's patch was supposed to resolve resolve the burst of noise when docking. This is still happening. Hardware info: 13 inch Macbook Air (Mid 2011) 1.8 Ghz i7 4GB RAM OS: OS X 10.8.2 Steps to reproduce: Dock at a station, and it will hear a burst of noise for a split second before it goes away. Same for me. OSX10.7.5 Model Name:MacBook Pro Model Identifier:MacBookPro6,1 Processor Name:Intel Core i7 Processor Speed:2.66 GHz Number Of Processors:1 Total Number Of Cores:2 L2 Cache (per core):256 KB L3 Cache:4 MB Memory:8 GB Chipset Model:NVIDIA GeForce GT 330M Type:GPU Bus:PCIe PCIe Lane Width:x16 VRAM (Total):512 MB http://vincentoneve.wordpress.com/
Draek Andorii Fail Force 5 You Failed the Mumble Test 9	Posted - 2013.02.19 18:32:00 - [7] - Quote Nasty Politician wrote: Client downloaded the Retribution 1.1 patch, then it said click 'ok' and the patch will be applied... nothing! The client closed and that was it... sweet fa! 27-inch Mid 2011 iMac 3.1 Ghz Intel i5 8gig Radeon HD6970M 1024mb OS X Lion 10.7.5 Come on CCP, I've just paid a year in advance on 2 of 4 accounts! I love this game but I really don't want to be deleting such and such folder and fiddling about trying to get it to work. It should just work! Same here. 2012 Macbook pro running OS X Mountain Lion 10.8.2
Nasty Politician Imperial Academy Amarr Empire 0	Posted - 2013.02.19 19:40:00 - [8] - Quote Anyone had any luck yet? Doesn't look like the CCP bloke is likely to comment. My PC works fine and with 47041 players online I can't see us being a priority... looks like we've been hung out to dry. Bah...typical CCP... simultaneously brilliant and stupid.
Fallo Charante Liberal Investment Group Liberal Alliance 0	Posted - 2013.02.19 19:49:00 - [9] - Quote Launched Eve Patch Update Available Clicked to Download the patch Then a popup launched saying: The update has been downloaded. The client will now close and the update process begin. I click OK and EVE shuts down However no update process beginning Launch eve again, however get stuck at the popup again Cannot get past that it's stuck OSX Mountain Lion Version 10.8.2 Processor: 2.66GHx Intel Core i5 (2010) Memory: 12GB 1067 MHz DDR3
Sen Sato Brave Newbies Inc. 0	Posted - 2013.02.20 01:00:00 - [10] - Quote I'm having the same issue as Fallo Charante. Mountain Lion 10.8.2 Early 2011 MacBook Pro Processor 2.2 GHz Intel Core i7 Memory 8 GB 1333 MHz DDR3
Sen Sato Brave Newbies Inc. 0	Posted - 2013.02.20 05:31:00 - [11] - Quote Found a workaround! In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in: ~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process. There's probably an easier way, but this worked for me.
Chuck Gohan EVE University Ivy League 0	Posted - 2013.02.20 06:35:00 - [12] - Quote Sen Sato wrote: Found a workaround! In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in: ~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process. There's probably an easier way, but this worked for me. Thank you so much for this. Worked for me, so thanks.
Long3130 DARK BECKS 0	Posted - 2013.02.20 09:05:00 - [13] - Quote Nasty Politician wrote: Client downloaded the Retribution 1.1 patch, then it said click 'ok' and the patch will be applied... nothing! The client closed and that was it... sweet fa! Same here. Restarting EVE manually shows again the "updtae successfull" dialog and clicking OK closes the client. Deadloop! MacBook Pro OS X 10.8.2 Nvidia 650M 16G RAM Intel Core i7 2.7GHz
Coyote Stedjer Royal Amarr Institute Amarr Empire 0	Posted - 2013.02.20 18:10:00 - [14] - Quote I am having the exact same problem with "client will now close and the update process...". I can't play. Here is my situation, the regular EVE Online icon has never worked for me. Whenever I click it I get "EVE Online.app is damaged and can't be opened. You should move it to the trash." (Same message whenever I try to run the repair tool) The only way I can play is if I right click and Show Package contents and click on the EVE Online app in the Resources folder. So now with this update I am stuck. I tried to manually extract the patch as another user posted above but it does not allow me to apply the patch to EVE Online because it is "damaged and should be moved to the trash". Ugh. So what is a way around this for people who can't run the normal launcher?
Fallo Charante Liberal Investment Group Liberal Alliance 0	Posted - 2013.02.20 19:07:00 - [15] - Quote Chuck Gohan wrote: Sen Sato wrote: Found a workaround! In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in: ~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process. There's probably an easier way, but this worked for me. Thank you so much for this. Worked for me, so thanks. Worked too :) GIGGETY Thanks a million
Coyote Stedjer Royal Amarr Institute Amarr Empire 0	Posted - 2013.02.20 19:37:00 - [16] - Quote Fallo Charante wrote: Chuck Gohan wrote: Sen Sato wrote: Found a workaround! In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in: ~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process. There's probably an easier way, but this worked for me. Thank you so much for this. Worked for me, so thanks. Worked too :) GIGGETY Thanks a million I can't use this technique because I have to use the launcher in the resources folder. Any way to get it to apply to that one?
Mal Iss Toxic Subprime Assets Inc. Yulai Federation 0	Posted - 2013.02.20 20:14:00 - [17] - Quote Hi there... ... even after the 1.1.1 patch I'm not able to see the route in space. :( retina MacBook Pro OS X 10.8.2 NVIDIA GeForce GT 650M 8 GB RAM Intel Core i7 2.3 GHz Thnx, Mal
Vincent Athena V.I.C.E. 1630	Posted - 2013.02.21 22:53:00 - [18] - Quote I know that multiple clients running on one machine is not officially supported, but... I run 3 clients, all via clones made with the clone maker. The first runs fine. #2 and #3 run at 2 fps. (#2 and #3 are the second and third ones I log in, not which clones they happen to be). This is with all of them in space and all with the same graphics settings (everything low or off, except shader and textures are both set to medium. OSX10.7.5 Model Name: MacBook Pro Model Identifier: MacBookPro6,1 Processor Name: Intel Core i7 Processor Speed: 2.66 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache (per core): 256 KB L3 Cache: 4 MB Memory: 8 GB Chipset Model: NVIDIA GeForce GT 330M Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 512 MB http://vincentoneve.wordpress.com/
Miandris Malkier EVE Protection Agency Unclaimed. 0	Posted - 2013.02.22 00:30:00 - [19] - Quote Downloaded the patch. Started playing. Game now crashes my computer when start up the game... Have uninstalled EVE and am now trying to reinstall the entire client. First attempt at a new download has completely failed to run. Trying again with a new download. Macbook pro 2010 OSX 10.8.2 NVIDIA GeForce 9400M 2.53 GHz Intel Core 2 Duo 256 MB RAM Thanks, Mian
Vincent Athena V.I.C.E. 1633	Posted - 2013.02.23 00:43:00 - [20] - Quote Did you delete the application support file? There is alot of stuff in there that gets glitched and will crash the client. http://vincentoneve.wordpress.com/
Deuce Syundai State War Academy Caldari State 0	Posted - 2013.02.23 03:34:00 - [21] - Quote Several of us are still having a severe client lockup issue when opening the Map, dating back to Retribution 1.0. Seems to be related to OpenGL on Nvidia graphics chips. Does not seem to matter what graphics settings are used.
Wulkans Deep Core Mining Inc. Caldari State 9	Posted - 2013.02.23 10:09:00 - [22] - Quote This is a surprise, a 1.5 year old mac bug that canceled all actions in space whenever someone docked is fixed. Didnt take long. Now mac players can even play docking games.
Call Rollard The Gun Runners 28	Posted - 2013.02.23 19:28:00 - [23] - Quote https://forums.eveonline.com/default.aspx?g=posts&t=180910 I have had an issue since 1.0, however I still have this issue in 1.1. It causes a client lock up and causes the entire computer to crash, I have to turn my computer off then back on. The first post on that thread i linked shows the problem I am encountering. It is causing problems not just for me but other people.
Rogue Utama Risk Breakers Fidelas Constans 0	Posted - 2013.03.08 02:20:00 - [24] - Quote After the last patch my mouse quits working after a few minutes. Has anyone else experienced this?
Coyote Stedjer Royal Amarr Institute Amarr Empire 0	Posted - 2013.03.08 05:34:00 - [25] - Quote Any news? I haven't been able to play at all since the patch. I'm about to be forced to just cancel my account. Do they not ever update the full game download to the latest client? That would solve my patching problems. The main EVE client still always tells me that it is damaged and should be moved to the trash. Since I can only launch the game with the EVE client in the resources folder, that does not allow me to patch. The game tells me that the patch was downloaded and will need to be restarted over and over. There is no way that I can play.
chrisss0r Broski North Black Legion. 3	Posted - 2013.03.08 21:11:00 - [26] - Quote Coyote Stedjer wrote: Any news? I haven't been able to play at all since the patch. I'm about to be forced to just cancel my account. Do they not ever update the full game download to the latest client? That would solve my patching problems. The main EVE client still always tells me that it is damaged and should be moved to the trash. Since I can only launch the game with the EVE client in the resources folder, that does not allow me to patch. The game tells me that the patch was downloaded and will need to be restarted over and over. There is no way that I can play. I had the same problem. I looked for the eve file in the programms folder and started the client from there and suddenly it worked
Vincent Athena V.I.C.E. 1675	Posted - 2013.03.08 22:41:00 - [27] - Quote Coyote Stedjer wrote: Any news? I haven't been able to play at all since the patch. I'm about to be forced to just cancel my account. Do they not ever update the full game download to the latest client? That would solve my patching problems. The main EVE client still always tells me that it is damaged and should be moved to the trash. Since I can only launch the game with the EVE client in the resources folder, that does not allow me to patch. The game tells me that the patch was downloaded and will need to be restarted over and over. There is no way that I can play. I just run the launcher and let it do the update. It works every time. If your launcher is not working, trash it and download a new copy. Remember to trash the eve online folder in the Application Support folder. Stuff can get messed up in there that stops the launcher from working, even a newly downloaded copy. (Whats happening is a new copy of eve will create the folder in Application Support if it does not exist, but will use the old one if it does exist. The result is if that is what is corrupt, even a new download will not solve the issue. You got to trash that folder.) http://vincentoneve.wordpress.com/
Coyote Stedjer Royal Amarr Institute Amarr Empire 0	Posted - 2013.03.11 06:04:00 - [28] - Quote Vincent Athena wrote: Coyote Stedjer wrote: Any news? I haven't been able to play at all since the patch. I'm about to be forced to just cancel my account. Do they not ever update the full game download to the latest client? That would solve my patching problems. The main EVE client still always tells me that it is damaged and should be moved to the trash. Since I can only launch the game with the EVE client in the resources folder, that does not allow me to patch. The game tells me that the patch was downloaded and will need to be restarted over and over. There is no way that I can play. I just run the launcher and let it do the update. It works every time. If your launcher is not working, trash it and download a new copy. Remember to trash the eve online folder in the Application Support folder. Stuff can get messed up in there that stops the launcher from working, even a newly downloaded copy. (Whats happening is a new copy of eve will create the folder in Application Support if it does not exist, but will use the old one if it does exist. The result is if that is what is corrupt, even a new download will not solve the issue. You got to trash that folder.) Still doesn't work. I deleted EVE and the Application Support folder and re-installed. When I try to launch the game I get the same old "EVE Online.app is damaged and can't be opened. You should move it to the Trash." And as usual, I can then launch the game through the resources folder but then I get stuck not being able to update. I also still can't manually apply the patch due to the main eve online.app being damaged. Any other ideas or is it just impossible for me to play on my mac?
Vincent Athena V.I.C.E. 1689	Posted - 2013.03.14 23:09:00 - [29] - Quote Have you tried the repair tool? https://forums.eveonline.com/default.aspx?g=posts&m=1368900 Also I have never had a clean install fail. There may be something wrong with your hardware, or a corrupted file in the OS. Maybe you need to get it looked at. http://vincentoneve.wordpress.com/
Coyote Stedjer Royal Amarr Institute Amarr Empire 0	Posted - 2013.03.19 01:02:00 - [30] - Quote Vincent Athena wrote: Have you tried the repair tool? https://forums.eveonline.com/default.aspx?g=posts&m=1368900 Also I have never had a clean install fail. There may be something wrong with your hardware, or a corrupted file in the OS. Maybe you need to get it looked at. When I try to run the repair tool I get a similar "EVE Online Repair.app is damaged and can't be opened. You should move it to the trash." Very strange. I had EVE running on this same Mac a few months ago just fine. I uninstalled when I couldn't play. Now when I finally decided to start playing, the new install would only run through the sources folder. Of course now I have the patch problem. There must have been some other sort of remaining corrupt file that I need to wipe clean somewhere. All other apps, games, programs run perfectly fine on this Mac.

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