merely validates if a Plex was redeemed in that account within the allotted time (4h!)

It says "Hours for PLEX". Why would you activate hours for Plex if you're going to apply any other form of payment?

The system is automated and merely validates if a Plex was redeemed in that account within the allotted time (4h!). Even though you subscribed, you failed to redeem a Plex, thus abusing the system.

Anything else I can help with?

Anyway two accounts damaged. Probably it's time to take a longer break from EVE + shutdown my "EVE buddy" activity.

Untrue.

I've subbed accounts via regular subscriptions after turning on hours for plex over the years, without issue.

- GM Q

"Hours for PLEX" is accessible through the account management pages and allows players, with disabled accounts, to activate their accounts for 4 hours. Once the account has been activated, the customer has 4 hours to add a PLEX, or another available subscription to his account. This option will then become available again once the account is disabled. Please note that if no subscription is added with a PLEX to the account during the 4 hours timeframe, the "Hours for PLEX" option will be deactivated for that account and can only be re-instated by a member of Customer Support. This is to make sure that it's used for the intended purpose only.

We hope you enjoy this new convenient feature.



- GM Q


On further research, it seems you have been glitched by the system, see bold above. Petition it

What's damaged about these accounts now ? o_O

Hours for Plex is not available for use with your account.
Hide this message.

got "hours for PLEX" removed from account permanently due to "abuse".

On further investigation, seems like it is no glitch at all and well intended to work like it did. Even though you have 4 hours time to "add a PLEX, or another available subscription to [the] account", which you bolded correctly, see what I underlined in that post.

It clearly says that, if you do not activate it with a PLEX, the "Hours for PLEX" option will be deactivated.

SO.. OP activated "Hours for PLEX" as offered by CCP and used not a PLEX, but another available subscription method, which is ok and intended to work - and it worked! He did it within 4 Hours as intended and got his subscription renewed as intended. However, He also got the "Hours for PLEX" option deactivated, which was also stated by the above text to happen if you dont add a subscription "with a PLEX".
Now if he still had the "Hours for PLEX" option available it wouldnt work as they say it does. given the fact than everything happened the exact way it was described, there is little reason to believe in any bugs.

In Fact its simply a matter of "I didn't read carefully enough and want to be reimbursed for my loss"
This is in no means different from becoming a victim of a Jita local contract spamming scammer and then trying to make CCP responsible for not reading the the contract carefully enough.

OP accepted an offer from someone else and got exactly what it was described as, yet complains in here. ...

This non-standard "abuse" message implies a direct and intentional GM intervention.

Accounts now can't use standard feature - PLEX (and buddy rewards) to re-activate if expired.

You can just Petition it and they will turn it back on.. Done it many times

Petition to turn it on resulted in "abuse" accusation. Thus this post - to warn others: using buddy rewards to reactivate account during "hours for PLEX" resulting in damaged account with "hours for PLEX" disabled permanently.

Actually it's funny how CCP consider result of work of one of their programs is abuse for another.

discussing GMs

P.S. "Hours for PLEX" wasn't removed - just GMs refuse to re-activate it because I used 30 days from buddy rewards = abuse of "hours for PLEX".

I've subbed accounts via regular subscriptions after turning on hours for plex over the years, without issue.

I really don't understand why people don't reverse redeem a PLEX from game to account management before going AFG.

Because most people seem to have actually understood the proper use of Hours for PLEX.

Makes no sense to me - you have the in-game resources to buy a PLEX then you may as well buy it ingame/reverse redeem it to account management before going AFG.

Have you tried Escalating the Petition to a senior GM?

Let's see if I understand correctly.

1- Activated hours for PLEX
2- Invite buddy with the hours for PLEX activated account
3- Buddy program gave you a free PLEX for activating
4- Used that PLEX to fulfill the hours for PLEX requirement?

GÇóTo receive your reward of an additional 30 daysGÇÖ game time, you will need to have an active, paying EVE Online account after your friend purchases the EVE Online Buddy subscription. CCP may offer the reward to you in the form of 30 daysGÇÖ additional game time, delivery of one PLEX to your account (which may be redeemed for 30 daysGÇÖ game time), or any similar method.

I think thats were it went down...

But... why would you even use the Hours for Plex if you can just apply the 30 days of game time from account management. Two two are completely unrelated...

Why would anyone want the 30 Days Game Time from a Buddy offer and not the Plex?

That makes no sense.

But... why would you even use the Hours for Plex if you can just apply the 30 days of game time from account management. Two two are completely unrelated...