| Pages: 1 [2] :: one page |
| Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Kathleen
   |
Posted - 2005.09.11 20:20:00 -
[31]
I lost a fully fitted megatron because concord ganked it hours after I was no longer flagged for an incident eariler, it was clearly a game bug but I didn't get my ship back either.
CCP is very bad about reimbursment in ANY case but I expect they are like that because they get so many FALSE claims from people that don't deserve rembursment, so really the few ruin it for the many...
|
Wicke
|
Posted - 2005.09.11 20:45:00 -
[32]
Ive been playing since June '03. I have lost / petitioned many many times for ships lost. Ive never ever gotten a petition to fall in my favor. Thats fine and dandy, it is their game and I choose to play it b/c I love it.
HOWEVER, I have seen faction BS's get blown to hell in fair fights w/o any exploits or petitionable excuses. The pilots in local even congradulate eachother for the fight.
Few days later... I see the pilot in his shineh faction BS. He says he petitioned the loss, and what do ya know??? The petition was accepted.
Take from that what you will.
|
sonofollo
|
Posted - 2005.09.11 20:59:00 -
[33]
mmm how to recover 140m lets see - did u have insurance - i guess not. Did u have a reserve of minerals - and other valuable stuff u could sell or use to outfit a new ship - its not that hard to recover.
|
Wicke
|
Posted - 2005.09.11 21:32:00 -
[34]
 Originally by: sonofollo
mmm how to recover 140m lets see - did u have insurance - i guess not. Did u have a reserve of minerals - and other valuable stuff u could sell or use to outfit a new ship - its not that hard to recover.
Not the point... The arguable point he's bringing up is the petition system at CCP.
|
VantDre
|
Posted - 2005.09.12 01:18:00 -
[35]
Draec Sjet this is to you.
The First couple posts are on the money.
Deja Thoris is right, fight them for it.
You deserve better your a new player..
key words are definately "escalated'
"higher level of support" and this websites
support section which might be a seperate
division.
It is something they've directly modified
with a patch. The Deadspace sections I believe.
Katya Detia points out you should have been
warped by the game back to the start
of the complex at the acceleration gate.
Use Insurance. It is not to expensive.
You will lose your ship >=
To the rest of you. 
The arguement that its not ccp's fault doesn't hold
water, their will always be conenction issues
if the client/EULA says you will warp away, you should
warp away.
Just like if you get a speeding ticket.. and say you
were indeed going the speed they caugh you at.. you can't
avoid guilt. Sept CCP was speeding.. and Draec is needing
to catch them.
About why gm posts are snipped,
See this from all sides.
Think about the very fact that you can modify how
things appear with what gms say and do,
plus companies can be held responsible for their
actions, if something is taken out of context
even a single line it can then be viewed by
a crazy mass of readers, hence mob rule problems.
There is definately a need for an exterior forum
away from the game devs and publishers and
interior forum though.
So far I've had nothing but good luck with
CCP but If this were to happen to me I would
turn white with shock as most MMORPGS that
I no longer play have done simular things
AKA large cities disappearing and not being
replaced.
There are definately cases in court
even that objectify intellectual property,
Ebay clearly displays this though its a horrible thing
in my opinnion.
I think nothing but good quality of the support
so far  .. and respect on both sides needs to be
mutual or they will blow you off. |
Teles666
|
Posted - 2005.09.12 09:03:00 -
[36]
Edited by: Teles666 on 12/09/2005 09:03:49
Due to inherent costs in offering a mmo (bandwidth, server hardware, staff, development to keep it fresh) you have to rationalise your costs.
You can't get cheap hardware or bandwidth, or everyone will leave through lag. You can't cut down on staff because the servers will crash, and everyone will leave. If you stop development people will eventually get bored and leave.
Ahh but cheap / non existant support - well :)
The initial 'brush off' is common to all low margin high volume businesses where you are oh so insignicant to the overall cash flow.
If you petition enough they'll probably just give you what you want, I doubt they have the time or resources to properly investigate your loss - hence why many people get fair losses reimbursed and genuine cases get the brush off.
|
Kyle Caldrel
|
Posted - 2005.09.12 20:00:00 -
[37]
Originally by: Teles666
Edited by: Teles666 on 12/09/2005 09:03:49
Due to inherent costs in offering a mmo (bandwidth, server hardware, staff, development to keep it fresh) you have to rationalise your costs.
You can't get cheap hardware or bandwidth, or everyone will leave through lag. You can't cut down on staff because the servers will crash, and everyone will leave. If you stop development people will eventually get bored and leave.
Ahh but cheap / non existant support - well :)
The initial 'brush off' is common to all low margin high volume businesses where you are oh so insignicant to the overall cash flow.
If you petition enough they'll probably just give you what you want, I doubt they have the time or resources to properly investigate your loss - hence why many people get fair losses reimbursed and genuine cases get the brush off.
Then how do you explain people who get ships back for no reason at all?
|
EvilDoomer
|
Posted - 2005.09.12 20:15:00 -
[38]
Originally by: Sisha
I am hearing about the "blow offs" more and more, and it scares me. This could easily have been me... what if the stakes were higher?
CCP needs to up their logging capabilities so these things become possible to investigate. It doesn't seem to me to be the GMs fault - it seems that they don't have the tools to verify this stuff.
It seems that the older players have lost their faith in CCP to be fair with this stuff, while the newer players are learning this the hard way. I hope Kali introduces some new tracking and logging capabilities so that this confidence in CCP can be reearned.
I lost a tempest because I was disconnect and I was sniping npc in a belt 115k away.
once the connect was lost the npc warped to my ship and had i in structure before I could get back online.
and BOOM
I filed a pettion and the results were.
We seen no problem with the node. DENIED!!!
Bull****.
I did get disconnected and my teamspeak did not.
I was at work on a t1 that never goes down!
Someone just figured screw you!
And lost.
ITS not the isk. I just dont like losing because of ****ty game mechanics then they say there was not problem with there equipment.
I also sent them game logs that showed I was disconnected.
CCP dumb.
Its only a game and would not really cost you anything to have fairly returned my ship!!!!!
I wish I could find another game.
And I am looking.
Thanks
EvilDoomer
Chicago Mobsters
 |
Eleven
|
Posted - 2005.09.12 23:11:00 -
[39]
Quote:
a company that seems they prefer to say they're patching their clients when they change the voice, or font, instead of fixing the major flaws in how the game runs that effect everyone
Applaud
I too suffered at there hands, I was fighting with a friend in a complex, little known to us we both had false cap readings, both ships showed 100% when we were actually at 0% ... only found that out when we tried to warp away when things got outta hand, but we didn't have the cap to do it. Lost both our ships....
we both petioned ... my friend got lucky and had his ship returened ..... but they refused to return mine saying they didnt have any records of it??? .....then tryed to tell me i must have been power drained by the NPC's ..... this was 6 weeks ago .....they still dont have power draining NPC's to this day !!
spose it comes down to weather they got layed the night before or not ..... or simular
|
Deja Thoris
|
Posted - 2005.09.12 23:21:00 -
[40]
Originally by: Eleven
Quote:
a company that seems they prefer to say they're patching their clients when they change the voice, or font, instead of fixing the major flaws in how the game runs that effect everyone
Applaud
I too suffered at there hands, I was fighting with a friend in a complex, little known to us we both had false cap readings, both ships showed 100% when we were actually at 0% ... only found that out when we tried to warp away when things got outta hand, but we didn't have the cap to do it. Lost both our ships....
we both petioned ... my friend got lucky and had his ship returened ..... but they refused to return mine saying they didnt have any records of it??? .....then tryed to tell me i must have been power drained by the NPC's ..... this was 6 weeks ago .....they still dont have power draining NPC's to this day !!
spose it comes down to weather they got layed the night before or not ..... or simular
you can warp on no cap. sounds like bs from both sides to me
|
Lawman
|
Posted - 2005.09.12 23:24:00 -
[41]
you cant worp without power
|
Gwenvahar
|
Posted - 2005.09.13 00:02:00 -
[42]
Ive only found dissapointment in the petition system.. Every case I've ever had ended in the same sentiment..
" We are very sorry that we can do nothing to resolve your issue. We are very sorry for your loss or lack of satisfaction. We are very sorry that all we can say is, we are very sorry.. Oh and go post all your issues on the forums, because thats helpful.. Also here are a list of several helpful web links that are sure to not help your game problems as you have described them.."
I am dissapointed that there is some rule which says I as a player can not restate the log of my service petitions in public. Thats pretty lame, how can we more clearly expose imcompetence or apathy? Send in a petition? Thats like trying to sue the Federal Goverment. You first have to petition the Supreme Court to see if you have a valid case and get permissions to file a lawsuit.
Of course if all those support representitives are trined in the art of denial and deflection, instead of problem solving, then they are doing a bang up job.
|
Tananda Vaakaja
|
Posted - 2005.09.13 01:55:00 -
[43]
I sympathize with both CCP and the issue at hand. It's a hard line to run where you need to "Protectus Anus" on the Corporate side whilst trying to serve a justifiably irate customer that has an admittedly annoying problem.
My only wish is that you could get some kind of definative response other than the generic cut N paste "So solly Cholly... no ship for you. logs don't show what we need..."
ah well.. Perhaps in another dimension such thing don't happen..
|
Nyrram
|
Posted - 2005.09.13 03:08:00 -
[44]
CCP does not have a support department. All player support is subcontracted. I have somewhere a very lengthy petition log which outlines how it all works, but can of course, not post it here ;)
Not long after release, I lost a Stabber cruiser to the "stuck on a rock" bug.. this was back when Stabbers were actually a difficult ship to obtain, and the 25 mil or so (after mods) invested in it was a small fortune. Of course, the "stuck on a rock" bug was later revealed to not be a bug, but a "design feature"... one implemented with little or no warning, with no way to cancel warp once you got stuck. ;)
I petitioned, explaining the situation clearly and calmly, and was of course, denied. I figured, "live and learn, stay away from roids," and I sold everything I could to re-equip. A week later, I lost my new ship to the same bug/feature.. only this time, I was nowhere near a roid when I initiated warp.. as I was accelerating to warp, the rock "reached out" with it's grav field and sucked me in... and since you could not cancel warp after starting it at this time... boom, roasted me.
Determined.. and I mean DETERMINED to get my ship back, I petitioned.. and was denied.. and petitioned.. denied.. "escalated" the petition.. denied.. "escelated" again... denied... finally got the petition to the head of honchos at the support department.. denied. This all took place over a week and a half at least.. they would close my petition, i would open a new one..
AAAAAAAAND... persistence did NOT pay off.. no matter what, they would not help me.. so I cancelled my subscription. Three months later, I was back.. but still have never been quite as absorbed by the game as I was before that incident...
But somewhere in all my petitioning, it came out that the "GMs" aren't employees of CCP.. they are a support subcontractor of some sort. Probably public knowledge by now though :)
--
Nyrram |
Drilla
|
Posted - 2005.09.13 13:56:00 -
[45]
A funny incident is two corpmates during the overview bug mayhem - we're at war with an alliance and suddenly a flagged pod show up. Both pilots engage and gets concordokken.
Both pilots send the same petition for the same incident - one gets reimburesed.
Explain that?
EVE System Security - Killboard |
| |
|
| Pages: 1 [2] :: one page |
| First page | Previous page | Next page | Last page |