Dear CCP,

I am writing to you regarding your large scale massively multiplayer online game called EVE Online, which I have been playing since 18th June 2006 on my main and since 14th June 2007 on my trading character. Recently, I havenGÇÖt been enjoying the game as I once did, this has been going on a while but then you introduced varies new features which kept me saying to myself perhaps this will turn it around. So I kept on renewing and trying new things out, including null sec, wormholes, exploration, mission running (boring by the way), mining (even worse) and recently factional warfare (well done on making a broken system even worse there with your recent patch). I was going to keep playing until I got a new computer in June and hope the improvement of graphic settings would keep me interested, but unfortunately the final nail was driven into my EVE coffin on the 19th April 2013.
What happen that day should of just been my usual end of week trading, where I go and collect various bits that have been made during the week (as I work full time) and return to Jita to sell them. On the return journey I decided to leave autopilot on to get me the last couple of jumps to Jita while I went to go make myself some dinner. When I came back I found myself docked, but then I noticed it wasnGÇÖt Jita and not in my ship. I had been in fact killed and podded in Ikuchi at 1.0 system one jump away from Jita. Then reason I am upset about this event is that it was my Rhea containing over a billion isks worth of items, a total loss in the region of 8 billion isk.
After I talked to one of the people that killed me I discovered that my ship had been stuck on the gate because Jita has reached it population cap (implemented by you because your server lacks the capacity to deal with the demand) and that Goonies, TEST and the rest had taken advantage of the situation to start popping stuck ships. This in my view make the responsibility lie in CCP for the various reasons:
1.Lack of capacity in Jita causing a large amount of ships (likely on autopilot) containing vast wealth to be stuck on the gates around the system.
2.The lack of effect of CONCORD in destroying large criminal fleets in a 1.0 system GÇô which in make no sense when taking into account the supposed size and reasons for CONCORD in the story line and the fact it is in the Caldari states back yard.
As a result I raised a petition for reimbursement of my loss, which I was the sequentially told, was effectively GÇ£tough luck GÇô games working fineGÇ¥. As a result I have effectively lost hundreds of pounds in wasted subscription fees and thousands of hours of my life over 6 years. As I mentioned earlier this had driven the final nail in the coffin of my EVE life, which is a shame as when I started out in the game although it was far from perfect I had high hopes for the game.

Yours faithfully,

Matthew Lusted (aka Asith / k*********2)


Any grammar, spelling mistakes and suggestion appreciated. I will be sending it once I think its ready