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Thread Statistics | Show CCP posts - 1 post(s) |
Setaceous
Nexus Prima
41
   |
Posted - 2013.04.28 09:19:00 -
[31] - Quote
Vertisce Soritenshi wrote:
Innocent until proven guilty anyone? Anyone? No? Doesn't ring a bell at all?
Doesn't apply to privately run virtual worlds and, in real life, is actually a reasonably modern concept that isn't applied universally worldwide. |
Tuttomenui II
Aliastra
Gallente Federation
57
|
Posted - 2013.04.28 09:31:00 -
[32] - Quote
This is the second time I have seen someone misuse the term 'Buy Account' or 'Purchase Account'. The other person that misused the term was talking about subscribing several accounts but was saying bought or purchased, was kind of confusing at first.
Petition should sort this eventually just keep asking for senior gm's or Dev's to look at it if the lower GM lackies are being difficult. |
Vertisce Soritenshi
The Scope
Gallente Federation
2142
|
Posted - 2013.04.28 09:32:00 -
[33] - Quote
Teven Noziroh wrote:Vertisce Soritenshi wrote:Emma Royd wrote:
The GM did his job properly (the safest method is Ban first, investigate later)
I disagree with this sentiment. The account and characters have been in play for a long time already. A few more days, weeks or even months won't be a big deal while they properly investigate the account and ban only when it's proven that EULA has been broken. Innocent until proven guilty anyone? Anyone? No? Doesn't ring a bell at all? That's a shame. How is less than 30 hours a long time? They ban as soon as possible, so there is actually something to return to for the real owner, if the account truly had been hacked. Imagine this: You've probably had your creditcard for a few years. No issues. Then it's stolen and some fishy activity starts happening. Would you prefer your creditcard company close the card until they can figure out what is going on; or that they just let the activity continue?
Not even close to the same thing. Not by a longshot. First off, he paid for a service and is not getting the benefit of the service he paid for. I don't pay for the use of my credit card and if my card was stolen they can cancel it and send me a new one right away. Unfortunately I doubt CCP is going to compensate the OP with another account for him to play with while they investigate his account for something he may or may not have done.
I can agree that an immediate ban might be reasonable if they have good reason to suspect that the account is being used for RMT purposes. In the case of the OP an immediate ban is completely jumping the gun in my opinion. I don't know what was said in his petitions to the GM's but if what he says is true then they should allow the player the benefit of the doubt.
Everything should be taken in a case by case basis.
And Setaceous is right..."Innocent until proven guilty." doesn't apply to virtual worlds but CCP's actions in such a situation only show how much they care about their customers. If my account was banned for something I didn't do, I would quit playing the game even if CCP apologized. I pay to play the game, I don't pay for someone to ban my account while they take their time investigating with no compensation.
I could go on about how oppressing a person, even through a video game, is a bad thing to do and how people don't react well when stuff is taken from them for no reason and how pissing off your customer only leads to you losing money...but I am bored.
Bounties for all! https://forums.eveonline.com/default.aspx?g=posts&m=2279821#post2279821 |
Xen Solarus
Inner 5phere
399
|
Posted - 2013.04.28 09:41:00 -
[34] - Quote
Love all the people blaiming the OP. They obviously don't realise that its the GMs job to check things, rather than just going on a single word from the guy writing the petition.
It would be like me picking a guy at random and telling a GM that their account is bought via RMT, and him getting banned without any checks whatsoever. 
Seem to see alot of these sorts of issues these days. Unfortunately posting on the forums doesn't achieve anything other than giving people a chance to troll you, or others to share your pain. Best to petition it, and wait the weeks it takes for someone to fix it. Hopefully, you'll get someone this time that actually makes an effort to do his job, and i hope it doesn't put you off returning to the game.
Post with your main, like a BOSS! |
Ifly Uwalk
Empire Tax Collection Agency
670
|
Posted - 2013.04.28 09:41:00 -
[35] - Quote
Lots of rabble rabble but this:
05ricka06 wrote:No reason given.
gets me every time one of these posts (legit or not) pops up. How frickin difficult is it to type "Yo, we've banned that account on suspicion of :summin:, we'll let you know what's up shortly?"
Hell, I managed to do it, and I just got outta bed.  |
rswfire
Firesworn
Firesworn Nation
59
|
Posted - 2013.04.28 09:52:00 -
[36] - Quote
So many people just want to complain and berate others for sharing their frustrations. -.-
I, like a few others have said, would have liked to believe that something like this could not happen so easily. This should have[/i ]been researched to some degree before a ban was put in place. I don't think that's unreasonable to expect. I am, of course, going based off what the OP has said here, and we'll never know what really happened, or how this situation will ultimately be handled. That's fine.
I don't see anything wrong with the OP just sharing his frustration. Why is this such a bad thing? I think berating him to high heaven is far worse than anything he has done. This community, it can be so fickle about things. To the OP, I wish you the best of luck in resolving this matter. Just because you used a word incorrectly should not result in such an outcome. You shouldn't be expected to proofread your writing (as if that would have changed your understanding of English) and you should not be expected to have someone else in your native language with better English skills write it for you. You should not have your account banned with a proper investigation first.
All of that said, I want to say that I have had many petitions on different issues, and every single GM that I have spoken with have been extremely professional. Their responses are [i]real. I've only once felt like a response was a template response. They really go above and beyond the call of duty to personally respond to petitions, and I greatly appreciate the work they do. Every petition I have ever had has been rated a +10. Give it some time; I am sure this situation will be resolved.
http://www.firesworn.com/index.php?/topic/69-about-firesworn-nation/ |
Ai Shun
937
|
Posted - 2013.04.28 10:18:00 -
[37] - Quote
Vertisce Soritenshi wrote:Everything should be taken in a case by case basis.
There is the crux of the matter. If somebody says words to the effect of "I purchased an account off the official forum section" why would you ban first and not check the history of said character when there is an official forum section you can buy characters off?
Quote:the account was bought in the forums official section
So you would ignore 8 words that are completely innocent in favour of one word that may point to the wrong thing in a game played right across the world by people from more languages than half of us can't speak properly?
Those of you with experience in database, support or even basic software development. How long do you think it takes to, when a player says something like that to you, to do a risk assessment (So he bought an account that he just reactivated after a year of being inactive) and do a bit of background checking that may take ten minutes to half an hour?
Sure, if somebody says "I've been bot farming and selling the ISK I make to fund my coke habit" suspend their account and investigate. That may be reasonable if there is sufficient evidence to be suspicious. But "Ban first, ask questions later" should be crap under the stated circumstances to a reasonable person to my mind least-ways.
Of course, we've all seen the forum posters who profess innocence, make similar allegations against CCP and end up being as guilty as sin  |
Teven Noziroh
Imperial Academy
Amarr Empire
1
|
Posted - 2013.04.28 10:59:00 -
[38] - Quote
Vertisce Soritenshi wrote:I don't pay for the use of my credit card...
...but I am bored. Then I suggest you go read your credit cards terms 
|
Tuttomenui II
Aliastra
Gallente Federation
58
|
Posted - 2013.04.28 12:10:00 -
[39] - Quote
The ban is actually warranted, I have seen it stated by CCP that some bans are temporary while they investigate the issue. It is like freezing the account so further damage is prevented if it is in fact in the wrong hands. |
flakeys
Arkham Innovations
Paper Tiger Coalition
1036
|
Posted - 2013.04.28 16:03:00 -
[40] - Quote
Prince Kobol wrote:Emma Royd wrote:
The GM did his job properly (the safest method is Ban first, investigate later)
Have some patience.
No No No No No No No.. Ban first ask question later is not the best method.. it is the worst method. The kind of companies who do this are nothing more then lazy bums who couldn't give a damn about their customers.. the likes of EA for example.
Oeee oeeeeeeeee and SOE , SOE would be top dog there.
We are all born ignorant, but one must work hard to remain stupid.
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Jarod Garamonde
Action Bastards
39
|
Posted - 2013.04.28 16:09:00 -
[41] - Quote
05ricka06 wrote:Hi @all,
Really I don't know what to do next, if to stay or to say bye bye again to this game.
After more than 1 year absence, and after the continuous flush of emails from CCP with offers to reactivate my accounts, finally I got tempted and did it.
I reactivated my main, then a second alt and then... got in troubles as I couldn't remember the name used for a third account, however I remembered the name of the char.
So from my main I filled a petition explaining the situation, and that that account was bought in the official section of this forum, so i haven't any CD key or any birthday date for it, but giving them rest of details, like email addresses used, etc...
The answer from GM was nothing but a copy and paste of the procedures stated in the help section. So again I did answer saying the account was bought in the forums official section.
In the meantime I recovered old backups and emails and found that on one of them they used my Account name, instead the char one, so I was finally able to reactivate the third account.
By that time my main got a new answer to the petition saying that selling accounts is forbidden in EVE and then I realized my spelling mistake, using the word "account" instead "char", but I think the GM could read between lines what was the problem and that nobody buying an account ilegally was going to be so stupid to say it to them.
Anyway, after that i just setup EVE client to my tastes, recovered EVEMon, EFT, etc... and went to sleep happy thinking of today playing again with all my alts.
This morning, when tried to connect I found my main account had been banned. No reason given. So only two chances, the colors combination I selected for my client is against EULA or CCP's GM, instead to try to help a returning customer in problems, thought he got a big criminal that buys/sells accounts on RMT market.
If i say that this char is the one I couldn't remember the account name, mostly of you will find the evidence as when and who bought it in the official section of characters bazaar, and so able to do GM job better than himself.
Thanks CCP for ruin my coming back experience, now regreeting of it.
I can haz ur stuff, when you ragequit?
If I am logged onto TQ, I'm probably drunk. You've been warned. |
Ranger 1
Ranger Corp
4078
|
Posted - 2013.04.28 16:24:00 -
[42] - Quote
A couple of points:
1: You are assuming your account was banned because of the use of the word account, this could very well not be the case.
2: Polite and reasonable requests for information are the best route, just don't nag them pointlessly.
3: Remember investigations take time.
4: Better safe than sorry, for all concerned not only you.
5: Two out of three ain't bad. 
To carve a successful niche for yourself in EVE you need to be able to out sell, out produce, out fight,-á out run, or out wit your competitors.
If you can do none of the above, your only option is to complain on the forums that somehow you are at a disadvantage using the exact same tool set-áas the rest of the player base. |
Surfin's PlunderBunny
Sebiestor Tribe
Minmatar Republic
10733
|
Posted - 2013.04.28 16:31:00 -
[43] - Quote
This is Chewbacca
"Little ginger moron" ~David Hasselhoff-á |
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ISD Suvetar
ISD Community Communications Liaisons
2157
|
Posted - 2013.04.28 19:07:00 -
[44] - Quote
Hi there,
I understand that you're concerned but the only correct option is to petition and ask for it to be escalated.
To my untrained eye, it would certainly seem like there's been an oversight and a senior GM would be the best person to resolve such an issue; but I do know that we do not ban people lightly.
I can only ask you to be patient and not to post about it on the forums as you won't get an official response (other then mine as a forum moderator) and it inevitably such posts attract trolling and flaming.
I hope you get an answer soon, but I have to lock this thread; sorry.
ISD Suvetar
Captain
Community Communication Liaisons (CCLs)
Interstellar Services Department |
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