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Author |
Thread Statistics | Show CCP posts - 73 post(s) |
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CCP Aporia
C C P C C P Alliance
68
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Posted - 2013.04.30 16:00:00 -
[1] - Quote
Fearless Test Pilots of New Eden,
Today we are releasing the new EVE Launcher weGÇÖve been working on over the last months as an optional download for Singularity. You can find the download here (Windows only at the moment). We welcome you all to give it a try and provide us with valuable feedback, however, you are not forced to use it, the old launcher will do just fine for the time being.
How do you install the new EVE Launcher? Installation is straight forward. Download the (Windows only at the moment) executable file and then install it into the location that contains the Singularity installation you would like to try it out with.
What is new?
- The UI is now mostly driven via a web site
- The self-update mechanism of the EVE Launcher has been made more robust
- EVE Client updates are based on a new transport mechanism as described in previous dev blogs
Be aware that this is an early beta and as such it might cause some issues. This is expected, and we would like to hear from you about all the things that bother you or simply go wrong with your installation. In that case please provide us with a detailed reply containing the following information:
- What operating system you are using.
- The path to your EVE installation.
- The version from which you tried to upgrade.
- From the launcher folder in your Eve installation the following files: debug.log, cache\launcher.YYYY.MM.DD.log (where YYYY.MM.DD stand for Year.Month.Day) and appdata\EVE_Online_Launcher-(highest version number)\launcher.exe.log (this last one might not exist if nothing too horrible happened). If you want to make sure upfront that as much information as possible is available in these log files please start the launcher with the /log:debug parameter. Be warned that this might cause log files which are several dozen megabytes in size.
As with every beta release then there are a number of known issues:
- The startup of the launcher can be a bit slow, this is currently being improved.
- There might be some temporary files and folders in your installation path that are not removed correctly. This is no reason for concern and the issue is currently being addressed.
- Postprocessing of the downloaded files is very I/O heavy, and may take up to 20 minutes at the moment. We are working on improving that performance at the moment as well.
- The new transport mechanism was designed for more frequent and thus smaller updates. Currently, however, the updates are still fairly large (read: contain thousands of changed files), which means the update experience is not exactly as it should be later on.
- The old launcher may contain a different website and have a slightly different window size now.
- The version for Mac is currently not available but will follow ASAP.
Senior Programmer Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
212
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Posted - 2013.04.30 17:01:00 -
[2] - Quote
What is the application title in the titlebar? Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
212
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Posted - 2013.04.30 17:33:00 -
[3] - Quote
bassie12bf1 wrote:CCP Atropos wrote:What is the application title in the titlebar? The eve client is simply "EVE" "EVE Online Launcher v1.32" for the launcher The new EVE Launcher requires you to install it, and is thus an opt-in test. Since you didn't do this, the EVE Launcher you're running is the current, live, EVE Launcher which is in use on TQ. This is why the play button does nothing; that version of the Launcher, doesn't know how to interface with the backend to process the login notifications.
If you run the linked installer in the first post, you will find it does log you in. Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
68
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Posted - 2013.04.30 17:42:00 -
[4] - Quote
Sankturius Fikurelis wrote:If I log in in the Launcher, the client is starting and i just need to sign in again. Is this the intention?
If you are using the old launcher: Yes. If you are using the new launcher: Please provide logs. Senior Programmer Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
212
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Posted - 2013.04.30 17:49:00 -
[5] - Quote
bassie12bf1 wrote:CCP Atropos wrote:bassie12bf1 wrote:CCP Atropos wrote:What is the application title in the titlebar? The eve client is simply "EVE" "EVE Online Launcher v1.32" for the launcher The new EVE Launcher requires you to install it, and is thus an opt-in test. Since you didn't do this, the EVE Launcher you're running is the current, live, EVE Launcher which is in use on TQ. This is why the play button does nothing; that version of the Launcher, doesn't know how to interface with the backend to process the login notifications. If you run the linked installer in the first post, you will find it does log you in. The play button i press is after i log into the launcher.
Did you run the installer for the new Launcher? Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
69
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Posted - 2013.05.01 15:54:00 -
[6] - Quote
It seems like there is an issues with how we detect the OS version in the case of Windows 8, fixing this right now. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
69
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Posted - 2013.05.01 20:57:00 -
[7] - Quote
Makari Aeron wrote:Any ETA for the Win8 compatible launcher?
EDIT: my apologies, today is a holiday in Iceland.
No worries, fix is checked in, waiting for validation. Should be out early tomorrow. :-) Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
71
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Posted - 2013.05.02 11:42:00 -
[8] - Quote
jerryramon wrote:So i installed the new beta launcher, initially couldn't log in stopping early at loading screens, popping out error like "connection problems", so after trying several times i found where the problem 's at:
The " /server:Singularity" suffix on shortcut doesn't work properly, it has to be the exact server address " /server:87.237.38.50", otherwise you will have connection problem.
The "/server:Singularity" command line switch works fine for me, can you provide us with log files? Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
71
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Posted - 2013.05.02 11:55:00 -
[9] - Quote
We've just published the new version containing the fix for windows 8. If you already have the new launcher installed it should update itself the next time you start it. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
71
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Posted - 2013.05.02 13:14:00 -
[10] - Quote
impli wrote:CCP Aporia wrote:We've just published the new version containing the fix for windows 8. If you already have the new launcher installed it should update itself the next time you start it. Hmm I thing both launchers a screwed up. It shows the old launcher head and bottom and in between the new launcher with a larger width than the old launcher /// It also shows launcher version in the header .. v.1.32
You have not downloaded and installed the new launcher then. We are not forcing people into the beta test for the new launcher because potential bugs would complicate things for beta testing EVE itself. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
71
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Posted - 2013.05.02 15:15:00 -
[11] - Quote
Makari Aeron wrote:I had to remove the launcher and launcher_old files and recopy over my TQ launcher and reinstall for the new launcher to even run without the error that I received in my first post in this thread.
That being said, the new launcher is pretty sweet. My only complaint is that logging in multiple accounts is now more of a hassle than it should be!
Interesting. Did you originally install EVE through Steam by any chance? Senior Programmer Team Special Circumstances |
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CCP Habakuk
C C P C C P Alliance
611
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Posted - 2013.05.02 17:35:00 -
[12] - Quote
Singularity was updated with a new patch (no major changes) and it might take some time until the new patch is served by the new launcher due to caching. Better ways for handling the update process are work in progress CCP Habakuk | EVE Quality Assurance | Team Gridlock | Team Five 0 Bug reporting | Mass Testing |
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CCP Habakuk
C C P C C P Alliance
611
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Posted - 2013.05.02 21:41:00 -
[13] - Quote
Fredrick Kalirande wrote:Good day, Following my Issue with the "exception" error, the Windows 8 fix did allow me to launch the launcher. Right now, I can use the launcher to log, which gives me the correct "you are logged as (my username)" message, but the play button doesn't do anything. I tried giving it more time to load but nothing had happened after 30 minutes. - The New launcher downloading bar is hanging at "100% Validating Data..." - I also noticed that the player count it's giving me is the TQ one, not sure if that's normal. - Firewall is set correctly, temporary disabling the firewall didn't fix the issue. - When I used the old launcher, the patch did load correctly but the new launcher still didn't get past the validation stage at a later try . OS: Windows 8 x64 installation path: D:\Games\CCP\Singularity Old launcher version: V.1.32 Launcher.XXXX.XX.XX log: http://pastebin.com/ez6Gf6Vwlauncher.exe.log: None generated
It seems like you have the same issue as I had on one machine. Please delete all .patch files in your client folder. Could you please also check for the size of EVE_Online_453216-457011_win.patch? It is probably pretty large and somehow causing problems.
CCP Habakuk | EVE Quality Assurance | Team Gridlock | Team Five 0 Bug reporting | Mass Testing |
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CCP Aporia
C C P C C P Alliance
72
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Posted - 2013.05.03 11:03:00 -
[14] - Quote
I think that it shows Tranquility is an issue with the website, I'll ask the guys. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
72
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Posted - 2013.05.03 15:09:00 -
[15] - Quote
Thank you all for the feedback so far. We're looking into the log-in and start up time issues, as obviously the time from starting the launcher to playing the game is critical. Hopefully we are able to provide a better experience for this after the weekend.
Furthermore we are currently deploying a new build to Singularity which should be available soon. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
73
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Posted - 2013.05.03 16:50:00 -
[16] - Quote
Noriko Mai wrote:Fredrick Kalirande wrote:Noriko Mai wrote:After login and startup of the client it show me:
Bad Address "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong."
It shows me that the server is Singularity and 115 Players are online at the bottom. But there is no way to connect. I get the same error again and again.
I had the exact same issue. I deleted my old shortcut and made a new one, but this time, I added /server:87.237.38.50 instead of /server:Singularity as it was suggested by other players in this discussion and for some reasons, it worked. I solved it by changing the shortcut on my desktop from "...CCP\EVE\launcher.exe /server:Singularity" to "...CCP\EVE\old_launcher\launcher.exe /server:Singularity". I'll give your solution a try once Singularity is online again. EDIT: The new launcher wasn't able to update the client, so I used the old one for this. Now the play button after login in the new launcher does nothing and the launcher shows "100% validating data..." at the bottom for >10min now.
Are the logs saying anything? Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
73
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Posted - 2013.05.03 17:12:00 -
[17] - Quote
Noriko Mai wrote:CCP Aporia wrote:Noriko Mai wrote:[quote=Fredrick Kalirande][quote=Noriko Mai][...] Are the logs saying anything? No. I launched the logserver, created a new workspace and then launched the new launcher with a desktop shortcut (tried /server:87.237.38.50 and /server:Singularity). No logs. Another thing is that the launcher starts two processes. One that uses about 3-4 MB RAM and one that goes up to ~145 MB. Closing the launcher (with the X top right) after I logged in doesn't close the processes.
Please see my initial post in this thread for which logs I am talking about. :-)
But it appears that this happens because Singularity was updated with a newer version and we have not published the metadata for the new launcher yet. I am doing this right now. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
73
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Posted - 2013.05.03 20:06:00 -
[18] - Quote
Noriko Mai wrote:CCP Aporia wrote:Please see my initial post in this thread for which logs I am talking about. :-)
But it appears that this happens because Singularity was updated with a newer version and we have not published the metadata for the new launcher yet. I am doing this right now. Sorry for the wrong info.
- debug is empty
- cache/launcher.2013.05.03 shows this [pastebin link]
- there's no launcher.exe.log in appdata\EVE_Online_Launcher-2.1.528861-beta.3.win32\
It does not say anything, oh dear. Can you start the launcher with the /log:debug parameter? Maybe that shows something more. :-) Senior Programmer Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
212
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Posted - 2013.05.06 13:02:00 -
[19] - Quote
Lodochkin wrote:New launcher is terrible. With n - times typing your long pass.
Stage to play eve online now(on singularity server)
1. I need start launcher. 2. Input login,pass. Okay. then 3. Waiting while client running. 4. Input login,pass second time. 5. Select Char 6. Play.
Not really fast. And also, I can't launch another client.
If I want to loggin mine alt - I need logout from my account in laucher, then input login and pass again.
So button "PLAY" doesn't works.
Why are you inputting your login twice? What Launcher version are you running? Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
212
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Posted - 2013.05.06 14:53:00 -
[20] - Quote
Lodochkin wrote:Eve launcher v1.32
Ah, there's the problem then. Version 1.32 is the current EVE Launcher. The new one we're testing requires you to install it (please read the first post in this thread, detailing this). As such, you're logging into the new landing page, and expecting the old EVE Launcher to magically know what to do with the credentials. This doesn't work, which is why you're having to do it twice. Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
73
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Posted - 2013.05.07 19:45:00 -
[21] - Quote
For your information: After your useful feedback and some additional in-house testing we could reproduce the instability issues with the downloading and updating. We are going to release a new beta version of the launcher at some point tomorrow which is going to address these issues. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
73
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Posted - 2013.05.08 14:22:00 -
[22] - Quote
We've just deployed a new version of the launcher which should address a lot of issues people have with downloading and updating. It also speeds up a lot of things. However, since there are also changes to the website required that is running in the launcher, then there might be some intermediate hick ups until that is deployed, most notable you won't be able to start the client. But rest assured, this should be resolved shortly. I'll keep you posted. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
73
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Posted - 2013.05.08 15:15:00 -
[23] - Quote
Melwidh wrote:Hello Aporia,
Currently the old launcher is not working, neither downloading the new version.
Also the link on the first post is broken so I'm unable to download the new version (531588)
The old version I have is: 528861
KR
Hi,
the download link should be working now. Also the new website was deployed so the Play button should work nicely.
What exactly is not working with the old launcher, though? Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.09 14:37:00 -
[24] - Quote
Unforgiven Storm wrote:I have 7 accounts and I use the same launcher and client to launch them all, do you mind not making me put the password in the launcher and go back and forward doing logout/login in the launcher to launch a client.
Save all login profiles (username/password) so we choose one from a list and press apply.
If any browser allows us to save usernames / passwords information, why can't the launcher or Eve Client do the same?
We are aware of the current inconvenience with the UI for multiple clients. The flow is currently being revisited by our friends in Team Roundhouse Kick. Among other things the launcher should be remembering your usernames. However, for obvious reasons we are not considering to add the option of saving your username/password combination. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.09 14:38:00 -
[25] - Quote
Zloco Crendraven wrote:Noriko Mai wrote:After login and startup of the client it show me:
Bad Address "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong."
It shows me that the server is Singularity and 115 Players are online at the bottom. But there is no way to connect. I get the same error again and again.
I had the same problem. i resolved it by making a new shortcut on my desktop, adding /server:87.237.38.50 in the shortcut/target area. [...]
The /server: parameter issue is being looked into at the moment. Senior Programmer Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
223
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Posted - 2013.05.09 17:57:00 -
[26] - Quote
Mavis Tikalie wrote:I've been using it for a day or so and from what I can tell the One Log in thing doesn't work. Besides that the UI is kinda bugged. The ratio for the bottom and top bar are different then the middles which contains the news and One Log in thing (What the hell do I call this thing.) This makes the top and bottom bars extend farther then the middle section and nearly cuts off the Eve Retribution logo. You can't even see the "Online" words under the Eve.
1920x1080 Monitor Windows Vista 64
If the Launcher you're running says 1.32 in the title bar, you're not using the new EVE Launcher, and explains why a) it's not looking correct and b) why the single sign on process isn't letting you play. Please read the first post in this thread for further instructions Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
223
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Posted - 2013.05.09 19:08:00 -
[27] - Quote
mama guru wrote:Launcher crashes on execution, no play button and it connects to TQ, tried the old shortcut trick but it won't work. No logs or anything either. Can you give some details on your setup (OS, install path, etc). If it crashes on execution how is it you know there's no play button and that it's connecting to TQ? What is the old shortcut trick you refer to? Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
224
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Posted - 2013.05.10 10:28:00 -
[28] - Quote
mama guru wrote:CCP Atropos wrote:mama guru wrote:Launcher crashes on execution, no play button and it connects to TQ, tried the old shortcut trick but it won't work. No logs or anything either. Can you give some details on your setup (OS, install path, etc). If it crashes on execution how is it you know there's no play button and that it's connecting to TQ? What is the old shortcut trick you refer to? Time of this report: 5/9/2013, 23:14:16 Machine name: ------------ Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334) Language: Swedish (Regional Setting: Swedish) System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: BIOS Date: 07/13/12 16:19:10 Ver: 04.06.05 Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz Memory: 8192MB RAM Available OS Memory: 8154MB RAM Page File: 4293MB used, 4258MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode Installed sisi on E:\ drive, eve is on C which is an SSD. I should clarify that the launcher works, i see it connecting to TQ but with no play button, so i try to close it down and it freezes up and I have to terminate the process. Could you take a screenshot so that I can understand what it is you're seeing? Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.10 14:23:00 -
[29] - Quote
Merende Macaco wrote:Just an addendum to earlier post. It seems I get the error -7 randomly on starting the launcher, seems to be something timing out, the login window appears on about half the attempts to bring up the launcher. The buddy ad at the bottom also is failing randomly. new log file: http://pastebin.com/caKyxiW0
I cannot see anything wrong from the logs, except for one thing: In your previous post you are also specifying the /log:debug argument and the log files are not generating debug level information. That leads me to believe there might be an issue with how you are passing the parameters on to the application using Wine. :-) Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.10 15:03:00 -
[30] - Quote
We've just pushed out another update for the launcher addressing some smaller issues:
- Fixed an issue where self-updating would break the UI if it could not connect to the self-update path
- Fixed an issue with Unicode that would cause the UI to break in languages other than English
We could not reproduce the /server:Singularity command line argument issue in-house, and from reviewing the code it looks like it should work just fine. If someone still has trouble connecting with that argument, please provide launcher and eve logs. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.10 16:40:00 -
[31] - Quote
Confirmed, fixing as we speak. A new version should be available soon. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.10 17:25:00 -
[32] - Quote
Sinq Arnolles wrote:CCP Aporia wrote: We could not reproduce the /server:Singularity command line argument issue in-house, and from reviewing the code it looks like it should work just fine. If someone still has trouble connecting with that argument, please provide launcher and eve logs.
Still have this bug. Put log files in a bug report as the eve logs contained my username. ID is 157685
Thank you very much! While we still cannot reproduce this in-house I could see the problem from the eve logs. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.10 20:24:00 -
[33] - Quote
Makari Aeron wrote:CCP Aporia wrote:Confirmed, fixing as we speak. A new version should be available soon. Awesome. Mine did the same thing after the launcher updated. I had to kill the process and restart it. I forgot to take a screenshot.
Your launcher should update itself soon with a fix for this issue. Annoyingly this update will once more lock up the launcher after it was applied (because it was still the broken code running), but future updates should then work without a problem. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.10 20:26:00 -
[34] - Quote
Lydia Schmidt wrote:Singularity - EVE-EVE-STABLE - 8.3.531040 Launcher - 2.1.533100-beta.3
The new launcher fails to properly log me into the game. Entering my username and password on the launcher itself seems to work well, however, the game fails at the 'connecting' stage and gives me the error:
Bad Address Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong.
Launching the game with the old launcher works correctly. Singularity installed in F:\CCP\Singularity
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533) Language: English (Regional Setting: English) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 09/10/09 16:14:15 Ver: 04.10 Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz Memory: 8192MB RAM Available OS Memory: 8192MB RAM Page File: 4064MB used, 12516MB available Windows Dir: C:\windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode
2013-05-10 21:30:31,040 - root - controller - INFO - Sending the following JavaScript code to the browser: setPlayButtonEnabled({"bool": Boolean(true), "label": "Client is ready"}); 2013-05-10 21:30:40,437 - browser - browser - INFO - Launching EVE with ssoToken=[gobbledygook that I don't think I should publish] 2013-05-10 21:30:40,460 - ch_PlayButton - log - CH_LOG - Play cmd: ['.\\bin\\ExeFile.exe', '/noconsole', '/ssoToken=[gobbledygook that I don't think I should publish]', '/server:Singularity'] 2013-05-10 21:30:40,696 - ch_PlayButton - log - CH_LOG - Play pid: 4844 2013-05-10 21:30:40,934 - root - controllerfunctions - INFO - Exiting launcher 2013-05-10 21:30:40,934 - root - controllerfunctions - INFO - disable 2013-05-10 21:30:40,959 - root - controllerfunctions - INFO - done exiting 2013-05-10 21:30:41,219 - ch_status - log - CH_LOG - Launcher run successful 2013-05-10 21:30:41,450 - root - log - INFO - Shutting down launcher
This is due to a bug in the EVE client with the current SSO implementation. Instead of using /server:Singularity you should use the IP, e.g. /server:87.237.38.50 - I am updating this in my original post. Senior Programmer Team Special Circumstances |
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CCP Aporia
C C P C C P Alliance
74
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Posted - 2013.05.10 20:31:00 -
[35] - Quote
Mikail Thiesant wrote:Downloaded the new version 2.1.532936-beta.3 Tested under Lubuntu 12.04. 3.2.0-40-generic #64-Ubuntu SMP. Wine version 1.5.28. New wineprefix. winetricks corefonts vcrun2005 vcrun2008 vcrun2010, msvcr100 (native, builtin) msvcr80 (native, builtin) msvcr90 (native, builtin) (The version of launcher after installing looks like to be EVE_Online_Launcher-2.1.533100-beta.3.win32) The installation went well, launcher started (old style, TQ info about ppl online, no play button). After closing I've got error message with a link to log file: http://pastebin.com/YTVhyUzYWhen I tried to run EVE first time after install with command: wine explorer /desktop=eve,1920x1080 "D:\\EVE\\eve.exe" --args "/server:Singularity" "/log:debug" Everything looked well. When I started it second time, the left down images were missing. When I tried it third time but with command: wine explorer /desktop=eve,1920x1080 "D:\\EVE\\launcher\\launcher.exe" --args "/server:Singularity" "/log:debug" I've got the same -7 url not found for the login and the left down images were missing too. And when I tried the first command again, same -7 error and no images. launcher.2013.05.10.log http://pastebin.com/2uwttSVydebug.log (Its from the /EVE/ directory not the /EVE/launcher/ dir. In the launcher dir has no debug. log file for me.) http://pastebin.com/VZdKqqF4The debug log has some errors that might explain missing images and the -7 error. I think the error messages [0510/210328:WARNING:backend_impl.cc(1660)] Messed up entry found. [0510/210328:WARNING:backend_impl.cc(1946)] Destroying invalid entry. Are about the missing images and the error messages [0510/210359:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from cef-error:. ," source: (1) [0510/210359:INFO:CONSOLE(0)] "Unsafe JavaScript attempt to access frame with URL cef-error: from frame with URL https://client.testeveonline.com/launcherv3/en?steam_token=&server=tranquility. Domains, protocols and ports must match. ," source: (1) About the -7 missing login, Hope it helps.
Interesting. I have no clue why there are messed up entries. It might also indicate that our launcher has an issue with SSL certificates under Wine. Can you visit secure websites using Chrome under Wine? Sadly I don't see anything we can do on this from our end, but please let us know if you find anything! :-) Senior Programmer Team Special Circumstances |
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Posted - 2013.05.11 16:19:00 -
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Once your launcher updates to version 2.1.533100 the issue with the launcher freezing or locking up after a self-update should be fixed. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.12 20:33:00 -
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Mangala Solaris wrote:Do like the launcher, however signing in twice - once via the launcher and then again at the client is not optimal. As you asked for: Windows 7 C:\Program Files (x86)\CCP\SISITest\ I upgraded my launcher/sisi install after the changes earlier in the week and tbh I couldnt tell you which version I was running. (I last used SISI in Mid April) Debug log is empty. This is the launcher.2013.05.12.logAnd the other one needed in Appdata didnt generate as far as I can see. The reason you had to enter your credentials twice is that you weren't actually using the new Launcher. If you re-read the first post, it contains a link to an installer to install the new version. The version you were using was the currently live version, v.1.32, but showing the new landing page; this is why the landing page extends beyond the boundaries of the rest of the Launcher window. Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.13 10:56:00 -
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Mikail Thiesant wrote:Neuntausend wrote:
"Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong."
I had the same problem yesterday. It was gone when I changed /server:Singularity to /server:87.237.38.50. If I may ask the devs. Whats the difference between the ingame browser and the one from launcher? Because I tried the ingame one for secure sides and it works well. Same with the link in the debug.log. Maybe After Shok found the issue here. Kind a I cant try windows chrome under wine (insaller crashes and I dont have installed one right now).
The ingame browser uses a different underlying architecture so that it won't crash the EVE client if the browser engine crashes. It might also be worth noting that the launcher runs natively on Mac OS, while the ingame browser does not. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.13 14:47:00 -
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Vespertilio Aeternitas wrote:Hi! I've got an error: Quote: from log: UnicodeEncodeError: 'ascii' codec can't encode characters in position 55-64: ordinal not in range(128)
full text: http://pastebin.com/c44qHTmmAnd when i logging in the Play button is grey and seems like inactive, anyway, nothing happens by clicking on it. Maybe it because my account is inactive on Singularity.. (Oh and the Language set to Russian in the launcher)
A fix for this error should be available in the next release. Stay tuned for the update and let us know if it persists. Thanks for helping out. Associate Programmer Team Special Circumstances |
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Posted - 2013.05.13 16:03:00 -
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Mangala Solaris wrote:So now that I became less bad and installed the correct launcher, I can say I like it.
I did have an issue where it froze on my initial use, but shutting it down via task manager and then starting it again worked. Was slow to verify things, but as with the current launcher I am used to the slowness.
However is the verification process when it starts up meant to wipe my sisi settings? Not that it was hard to correct, as I am used to redoing all my settings on sisi ;)
If you used to connect to Sisi using /server:Singularity but now used the version with the IP then the settings will have been reset because the settings folder is constructed using that argument, and thus you will probably now have two of those folders. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.13 17:08:00 -
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seller1122 wrote:Hello, I am using Windows Vista 32bit and the launcher launches ok but then fails about half way through updating with the following exception Pastebin
The launcher is unable to write into the directory due to permission issues. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.14 10:31:00 -
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Something for our Wine users we've discovered during our internal Mac debugging: There seems to be an issue with the certificates file we are shipping with the new launcher which only showed on Mac but not on native Windows.
It might be worthwhile trying to replace the certificate file found in the (launcher path)/appdata/EVE_Online_Launcher-2.1.(version)-beta.3.win32 folder with a more recent one, for example with the one located at http://curl.haxx.se/ca/cacert.pem - hope this helps. :-)
Alternately, wait for the next launcher update as it will include a more recent certificate bundle. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.14 14:44:00 -
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Nam Dnilb wrote:I ran the launcher today, after the new patch hit the test server. It showed up for work, let me log in and then vanished without a word. I put on my Inspector Gadget hat and opened the task manager to find this. I waited for 15 minutes or so, but did not notice any further activity. I guess this is a launcher update gone half-bad. Anyway, after killing the tasks and re-launching the launcher all is well and I am all patched up. (Windows 8 Pro) Today's logfile
Thank you very much for the logs! It appears something very low-level went bad in the UI framework we are using when the launcher was about to shutdown. We haven't seen this specific error before, but we are looking at it now. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.14 16:18:00 -
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Kora Ethereal wrote:Yeah, It looks like the most recent patch crippled the UI, I unfortunately already wiped my client & launcher, but the jist of it is:
1) I run the Launcher. (Using the singularity IP address instead of the name) 2) Launcher boots up proceeds to patch 3) Launcher proceeds to vanish and re-appear and the entire news section on the right plane is blank. 4) I proceed to attempt a log-in, after entering my Username and PW the left plane goes blank only leaving the "Server: Singularity Join other pilots" at the top of that plane.
This leaves me with no method to login at all.
Try deleting the launcher's cache folder. Something odd seems to be going on with the caching behaviour in the integrated browser engine and a recent launcher website update broke that. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.15 14:23:00 -
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Kontalaa wrote:[...] running with optirun (on my nvidia-grapics, which works fine for eve) the launcher crashes with: Quote: Traceback (most recent call last): File "launcher.py", line 54, in < module > File "zipextimporter.pyo", line 82, in load_module File "lib\ui\launcherApp.pyo", line 3, in < module > File "zipextimporter.pyo", line 82, in load_module File "wx\__init__.pyo", line 45, in < module > File "zipextimporter.pyo", line 82, in load_module File "wx\_core.pyo", line 4, in < module > File "zipextimporter.pyo", line 98, in load_module ImportError: MemoryLoadLibrary failed loading wx\_core_.pyd
Whatever this optirun thing is, it seems to cause issues with runtime loading or overwrites other required libraries causing wxWidgets to fail on import. Senior Programmer Team Special Circumstances |
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Posted - 2013.05.16 22:16:00 -
[46] - Quote
I would really rather not. Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.17 10:34:00 -
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Kontalaa wrote:[...] Nevertheless - it should work on the CPU (without optirun), which it perfectly does (besides the ssl-error)
Right, yes it should indeed run on the CPU.
The SSL error is a different thing though that seems to be limited to Wine. Sadly that issue is currently not of any priority to us as Linux is not officially supported and it does neither happen on native Windows nor on Mac OS. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.17 14:34:00 -
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Megarom wrote:Implying Implications wrote:Can you have the launcher remember passwords please? How about enabling intergation with something like http://keepass.info/ the same way it integrates with browsers?
Maybe, we'll discuss it with our security team. If they give their OK and it's possible from a technological point then it might end up as something we want to do, but no promises. :) Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.17 14:52:00 -
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After Shok wrote:CCP Aporia wrote: The SSL error is a different thing though that seems to be limited to Wine. Sadly that issue is currently not of any priority to us as Linux is not officially supported and it does neither happen on native Windows nor on Mac OS.
I think it's trouble on server. Server doesn't return answer on client request. http://clip2net.com/s/54VcUC bad session http://clip2net.com/s/54VdvS good session make with wireshark
As stated before, error -7 is a timeout error which is exactly what you are seeing in these wireshark traces. :-) This seems to happen with a lot of SSL connections under Wine. For example the Hawken launcher has (or had, I haven't followed up on them) the same issues. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.17 16:22:00 -
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For those in the Linux community, you might find some helpful information here. The Hawken beta launcher appears to have a similar problem as the EVE Launcher (when run under Wine). Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.18 00:32:00 -
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Neuntausend wrote:Thanks for the lead. Does the launcher use the awesomium.dll by any chance? Could it have something to do with it? You should see all the dlls in the application itself. It uses Chromium Embedded to render the browser. Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.18 02:17:00 -
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maCH'EttE wrote:clicked on sisi launcher, it updated and along with new launcher. now i dont have the "PLAY" button when the launcher starts up.. anyone have the same problem.
Make sure that you are starting the client with /server:87.237.38.50 (or /server:Singularity). It seems like this is required for the latest version (probably a minor bug with the default redirect to Singularity). CCP Habakuk | EVE Quality Assurance | Team Gridlock | Team Five 0 Bug reporting | Mass Testing |
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Posted - 2013.05.18 15:26:00 -
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Inepsa1987 wrote:On average, how long should the new launcher take to validate my client?
If it's the very first time you are starting it up, then it may take a minute or two though that obviously depends a bit on what else the computer is doing at the time. If it constantly takes longer than that then it is weird. Do you happen to have a lot of .patch files in your EVE installation folder by any chance? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.18 19:59:00 -
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Inepsa1987 wrote:CCP Aporia wrote: If it's the very first time you are starting it up, then it may take a minute or two though that obviously depends a bit on what else the computer is doing at the time. If it constantly takes longer than that then it is weird. Do you happen to have a lot of .patch files in your EVE installation folder by any chance?
There were 20 .patch files. Removing the old ones helped out. thanks for that
Good to hear. We've also flipped the default for that option so that .patch files will always be deleted now unless specified otherwise. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.18 22:49:00 -
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After Shok wrote:Katarina Reid wrote:How do you delete usernames from the Launcher? in file launcher\cache\BrowserCache\Cookies
There is also an option in the launcher settings under Cache to "Clear cached usernames". CCP Habakuk | EVE Quality Assurance | Team Gridlock | Team Five 0 Bug reporting | Mass Testing |
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Posted - 2013.05.19 16:23:00 -
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Ruze wrote:FNPL Licensing service or some such.
When I run one instance of the launcher and close it down, I cannot start up a new instance until I manually close each 'launcher.exe' file and that service.
After manually closing them down, the launcher will start. I've no idea what the FNPL Licensing service you're referring to is. It's nothing to do with the EVE Launcher. Also, It would be good if you could provide us with the logs from the Launcher; the key to why one of the processes is hanging might be found in them, allowing us to work on a fix. Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.19 21:43:00 -
[57] - Quote
Google says it's related to some Adobe software: https://www.google.is/search?q=fnplicensingservice.exe Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.20 10:14:00 -
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Could you please provide us with logs from those unsuccessful update runs?
The launcher checks for UAC issues when it starts up and should tell you about missing permissions in that case, and not silently fail. Do you have non-ASCII (for example Cyrillic) characters in your Windows username? We are currently fixing an issue where this could cause problems with the launcher self-update engine. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.20 11:38:00 -
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Izeerin wrote:CCP Aporia wrote:Could you please provide us with logs from those unsuccessful update runs?
The launcher checks for UAC issues when it starts up and should tell you about missing permissions in that case, and not silently fail. Do you have non-ASCII (for example Cyrillic) characters in your Windows username? We are currently fixing an issue where this could cause problems with the launcher self-update engine. C:\Users\*username*\games\evetest\launcher\cache launcher.2013.05.20.log? https://dl.dropboxusercontent.com/u/79055519/launcher.2013.05.20.log
Yes, that logfile, thanks! And indeed, it is the username "problem" according to the logs, though I cannot see any obvious non-ASCII characters in your Windows username. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.20 20:36:00 -
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We've fixed this issue internally. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.21 15:41:00 -
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Zoe Schereau wrote:Okay, long-time Mac user, first-time Win8 Singularity installer here!
I followed the copy-and-paste-and-rename instructions for the Singularity client; double-clicked the shortcut, and for one brief shining moment saw the SiSi launcher -- only to have it then be replaced by a another launcher-esque window saying there had been an error.
I guess there's a new launcher that I need to use for SiSi, yes? And is that the one that is linked in the first post of this thread? Is there anything else I should know -- gotchas, weirdnesses, etc?
We're still looking into issues with the Mac version of the new launcher, so at the moment the mac is still on version 1.32 and you don't need a new launcher to connect to Sisi with your Mac. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.21 15:47:00 -
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Smoking Blunts wrote:you seriously just rolled this pile of wankness on to tq.
Since there were no technical concerns left with the Windows version of the new launcher, then yes, we did roll it out. That at the same time an external problem with our web servers pops up is a really bad coincidence, but that could have happened everywhere.
We've noted the concerns that people have about how it changes the way one has to do multi-boxing stuff and we are working on improvements on this. With that regard, though, let it be said that with all the various ways in which people are multi-boxing then it's near impossible to not annoy some parts of our userbase which do this. We do not really like that either and are sorry about this, but it's a situation that we have kind of forced on ourselves by never having done proper support for multi-boxing, and adding proper support now is going to cause some pain to you and us. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.05.27 22:05:00 -
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New build pushed to Singularity containing fixes for the focus at startup of the Launcher, as well as shutdown fixes for Windows XP, 2000 and Server 2003 as well as some changes to the handling of a cancel request (stopping the update whilst it's downloading). Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.28 13:46:00 -
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Esrevid Nekkeg wrote:CCP Atropos wrote:New build pushed to Singularity containing fixes for the focus at startup of the Launcher, as well as shutdown fixes for Windows XP, 2000 and Server 2003 as well as some changes to the handling of a cancel request (stopping the update whilst it's downloading). Started the Singularity Launcher, let it update. Tried to log in but the play button stays greyed out, waited for a few minutes only to see it shutting down not to re-appear. Looked in the the task manager and found the (now familiar) two 'ghost' launcher.exe processes still in memory. Apparently the XP fix didn't work wich is also an explanation why the launcher never restarts properly: when launcher.exe is in memory a new launcher can be started but will not show or do anything. After killing the launcher.exe processes and rebooting I tried it again, this time without logging in. But to the same effect: after a few minutes the launcher disappears, leaving the two 'ghost' launcher.exe processes in memory. Win XP Pro SP3 The last lines of launcher.2013.05.28 text file found in cache - root - selfupdate - INFO - Installing version 2.1.543461 - root - selfupdate - INFO - Uninstalling version 2.1.537789-beta.3 - root - controller - INFO - Restarting launcher, runnning D:\Games\EVESIS~1\launcher\appdata\EVE_Online_Launcher-2.1.537789-beta.3.win32\..\..\launcher.exe - root - controller - INFO - Executable type: 2013-05-28 14:09:37,796 - root - controllerfunctions - INFO - Exiting launcher - root - controllerfunctions - INFO - disable - root - controllerfunctions - INFO - done exiting - ch_status - log - CH_LOG - Launcher run successful - root - controller - INFO - running cleanup: False - root - log - INFO - Shutting down launcher I left the date and time stamps out as the forum doesn't except them...:( Ok, this shows it shutting down to install the version with the fix. To elaborate 2.1.543461 contains the XP shutdown fix, so any builds prior to that will obviously not terminate correctly.
After the log you posted above, when you started it, what happens? Does it terminate correctly? What version is reported in the titlebar? Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.29 00:18:00 -
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Geralt Rittersporn wrote:During the masstest I had a crash to dektop. I tried to restart and get a error message and offline screen. Needed to reboot the system.
18:52:26: Ignoring attempt to set chromaticity value 18:52:26: Ignoring attempt to set negative chromaticity value
Logs in bug report no. 159612 Replied to your bug report Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.05.30 11:08:00 -
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Ryan Air wrote:For mine it just has "Downloading Launcher Update". I get a grayed out Play button. :/ The old version lacked proper feedback when self updating, it would only say Downloading Launcher Update and then restart itself once it was done. Try closing the launcher and starting it again. If that doesn't work try waiting a little while in order to let it self update. If it hangs during restart or nothing happens and you've waited a while, try killing it through task manager (Press ctrl+shift+esc and go to the "Processes"-tab, locate launcher.exe, right click and choose 'End Process'. Repeat for any extra launcher.exe that might be in the list) Restart the launcher, hopefully it should now be the latest version.
Note: the latest patch contains fixes that should improve upon the feedback when self updating so that the next time you should be presented with some more information on what is going on. Associate Programmer Team Special Circumstances |
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Posted - 2013.05.30 13:25:00 -
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Ryan Air wrote:
I've closed and restarted it now quite a few times. I've reset my computer, killed both processes (no matter which of the two launcher processes I kill, It kills both).
It still won't open, still grayed out.
Could you please send me your logs? They should be in the cache folder (eveinstallLocation\launcher\cache) called something like "launcher.2013.05.30.log".
You can use something like http://pastebin.com/ if it's more convenient for you to just send me a link. Associate Programmer Team Special Circumstances |
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Posted - 2013.05.30 23:05:00 -
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Download and install the latest EVE Launcher build from here http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_546197.exe Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.07.08 13:34:00 -
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Latest beta launcher is: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_566654.exe Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.08.26 10:54:00 -
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Check the shortcuts you used to start the application. When you copy shortcuts in Windows they keep the original directories, so if you copy EVE you can often find the shortcuts actually point back to the original directories. Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.10.16 12:51:00 -
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If you can provide log files, we might be able to help you further. Without them it's very hard to determine what's happening. Product Owner, EVE Launcher | Team Special Circumstances |
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Posted - 2013.10.18 17:24:00 -
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Interesting, haven't seen the -102 before. However, this indicates that the connection was refused (and thus we should probably handle that better now that we know about it). Have you checked firewall settings? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Posted - 2013.11.04 22:53:00 -
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Moving the discussion to a newer thread: https://forums.eveonline.com/default.aspx?g=posts&m=3828573#post3828573 |
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