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An open letter to CCP

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Author	Thread Statistics \| Show CCP posts - 20 post(s)
Gwenvahar	Posted - 2005.10.07 21:37:00 - [91] Originally by: Redundancy Polite posts, constructive criticism, well thought out ideas (positives and negatives both considered) and the like are always more likely to get answered. You grow a pretty thick skin as a dev reading the forums, but perhaps one of the most biting comments people can make is that we don't care, because nothing could be further from the truth. And I believe this to be true, for the most part. Its when even the rude posters have valid questions that go unanswered that opinions sour. One of my favoite sayings is; " Wisdom, spoken by fools, is still wise. " I am a gruff individual on my best days and Kismet X knows me in RL and can confirm this. However I want greatness and believe we the players deserve more comfort in the public relations department. Fan fest, awsome, wish I could have gone. You all deserve a party to be sure, for all the work that gets done. Also, I apollogise for the poor attitude I have at times in my postings. It just seems to me that alot of work is required by a player to elicit responses from DEV's on topics important to that player. This is understandable, you all are quite busy. Answering my vain questions prevents the DEV's from fixiing problems and innovating the game. So I guess what I'm sayin is thanks Oveur and all DEV's for taking the time that you can to discuss the state of affairs. Drone Blog Please, please, please

Oveur	Posted - 2005.10.07 21:45:00 - [92] Originally by: Gwenvahar Drone Blog Please, please, please I'm not sure tux will do one after his MK2 blog experience, you guys scarred him for life _____________________________ "There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane?"


kieron	Posted - 2005.10.07 22:18:00 - [93] Originally by: Gwenvahar Originally by: Redundancy Polite posts, constructive criticism, well thought out ideas (positives and negatives both considered) and the like are always more likely to get answered. You grow a pretty thick skin as a dev reading the forums, but perhaps one of the most biting comments people can make is that we don't care, because nothing could be further from the truth. And I believe this to be true, for the most part. Its when even the rude posters have valid questions that go unanswered that opinions sour. One of my favoite sayings is; " Wisdom, spoken by fools, is still wise. " I am a gruff individual on my best days and Kismet X knows me in RL and can confirm this. However I want greatness and believe we the players deserve more comfort in the public relations department. While the saying you quoted may be true, there is also a caveat, "You will catch more flies with honey than you will with vinegar." Gruff is one thing, and you did an admirable job with your post. It is when we get posts or e-mails so loaded with vituperation and vitriol that the meaning get lost in the message. As Red stated, keep the content of the post reasonable and the chances of an answer are much higher than a post such as, "You nerfed <insert recent change>! Go ** your mother's dog, you * ** mother**!!!111elevenone" Originally by:** Gwenvahar It just seems to me that alot of work is required by a player to elicit responses from DEV's on topics important to that player. This is understandable, you all are quite busy. Yes and no. The Devs are rather busy, especially with Kali upcoming. However, they do post more than the Devs from any other game that I have seen, Oveur especially. We have room to improve, especially in the Blogs, but we're working on it. kieron Community Manager, EVE Online

VeNT	Posted - 2005.10.07 22:23:00 - [94] More blogs with insites into the day to day life of a dev/gm/anyone FOR THE WIN!!!!!111222300
OffBeaT	Posted - 2005.10.07 22:43:00 - [95] welp, players can always start moving into 00 systems so too help with the server loads on empire nodes. this is one of the reasons i moved into 00 systems. lag seems alot less out their i think. i still would like too see a canadin ccp server setup in nova scotia or montral too attract us/can players too the game. maybe make it so we on the other side of the ocen can just cross into the euro side servers and same for them crossing over too us. it would just be a few jump gates too most of us. i have been on the net since the old days of the millitary net an feel this side of the world has the best net and bandwith around. i still say it was a poor chose of ccp too setup in england. their systems/net just flat out sucks for lag and always has.
Deka Kador	Posted - 2005.10.07 22:45:00 - [96] Originally by: Deka Kador Originally by: Oveur Originally by: Helison Oveur: Would it help for lag (and would it be economical justifiable) to reduce the number (availability) of the 2-weeks test-accounts? Or reduce the 2 weeks to 1 week? No, not at all. There are only 3000 simultaneous trial users allowed at any single time and we seldomely hit that roof (if ever), so 7 or 14 days is not a factor at all. It's also that these hub systems are getting hammered by level 3 - 4 agents. A trial user can not use these agents, so this would not solve the hotspot problems. Does this mean you are re-distributing agents to different systems to keep them spread out amongst, say, 10 or 12 systems and, hopefully, prevent 3 or 4 systems becoming highly popular like Jita/Rens/Ours? Or will these new sold-state thingies (that is a technical term) allow 200 + users per system without lag? I was polite.
Torquemanda Corteaz	Posted - 2005.10.07 22:56:00 - [97] Edited by: Torquemanda Corteaz on 07/10/2005 22:56:34 Originally by: kieron Originally by: Gwenvahar It just seems to me that alot of work is required by a player to elicit responses from DEV's on topics important to that player. This is understandable, you all are quite busy. Yes and no. The Devs are rather busy, especially with Kali upcoming. However, they do post more than the Devs from any other game that I have seen, Oveur especially. We have room to improve, especially in the Blogs, but we're working on it. not naming names of those games... or other MMOGs... noooo not at all... Thank you, for the (what i feel, unecessary) explanation of whats going on at the moment
Esrevatem Dlareme	Posted - 2005.10.07 23:26:00 - [98] Originally by: Oveur I'm not sure tux will do one after his MK2 blog experience, you guys scarred him for life That reminds me, need to go check the Ship MK2 thread again... Can't wait until all these goodies finally get set up, good work CCP ppls!~ ______________________________________________ As I stand, dazzled by the shattered twilight, I think back... I think back to all the events that have brought me here. And I realize... I realize I was ment to come here. Someone wanted me to come here. And now, I have come here.
Dao 2	Posted - 2005.10.07 23:56:00 - [99] awesome post and great replies ;p I ain't a tech junkie or anythin like that, but there seem to be a few empty empire regions about.... why not try to boost those by making new routes into them to make ppl spread into them, add agents and everything to it (probably already done though). Yeah they'll probably just result into more hub systems but that means more ppl out of the other ones so it'll kinda balance out won't it?
infused	Posted - 2005.10.08 00:00:00 - [100] I have a solution to the problem!! After DT, have everyone respawn to a random 00 region with all their stuff... let the chaos begin!

Malacious	Posted - 2005.10.08 03:48:00 - [101] Originally by: VeNT More blogs with insites into the day to day life of a dev/gm/anyone FOR THE WIN!!!!!111222300 /sarcasmmode on Yeah i¦d like to see like " Oveur> Damn i had a bad day on the toilette today ! More coming tomorrow" /sarcasmmode off
Dao 2	Posted - 2005.10.08 04:37:00 - [102] Today on a Devs life! 'The water cooler ran out of bottled water so were forced to drink sand and snow'
Raika Lamine	Posted - 2005.10.08 10:06:00 - [103] Originally by: Malacious Originally by: VeNT More blogs with insites into the day to day life of a dev/gm/anyone FOR THE WIN!!!!!111222300 /sarcasmmode on Yeah i¦d like to see like " Oveur> Damn i had a bad day on the toilette today ! More coming tomorrow" /sarcasmmode off Indeed. Cmon, if you guys keep asking Devs to keep making more blogs and updates, you're just making them take precious time away from fixing/upgrading/updating the system/s. Dont pressure the Devs anymore than you have to, and it'll all pay off in the end. Admire EVE from afar and you will love it... Play EVE up close and you will worship it...
Oz Draconis	Posted - 2005.10.08 16:43:00 - [104] Originally by: Oveur I was asked about the problems we face, thus I shared them. It was surely not intended as an excuse for the situation, it was simply replying to a very good post I for one welcome the communication and info! Players are picky and passionate, but I think that given excellent communication like this, they are willing to be patient with the devs while they work their magic. --- Natural Selection Works.
sonofollo	Posted - 2005.10.09 09:22:00 - [105] solution in the short term is to simply disable new trial accounts - if players want to play the game until things are sorted out and the servers and eve can handle higher players is to disable trial accounts any new players that want in will pay if htey think it is that good. After the next content - hotfix - hardware upgrade we should be back to normal - in terms of newer player surges in newbie high traffic systems - simply move the level 1 agents a llittle more spaced out in high sec
Bad Harlequin	Posted - 2005.10.09 10:36:00 - [106] Originally by: Oveur No, this equipment has no relation what so ever to consumer equipment. ... where's the "drooling" smiley??
Skeeve	Posted - 2005.10.09 14:18:00 - [107] sigh.. once again I am reminded just WHY I keep playing Eve... even with the bugs, running into players with more pimples than brain cells and the admitted whimisical nature of GM rulings. Oveure's reply was forthright, succinct and well detailed. A very uncommon trait in most MMORPG's... (try getting a straight answer out of the dingleberry's at CoH or SWG ) Admittedly as much as many of us rant and rail (myself included at times) the level of service and devotion to the playerbase goes beyond "I'm in it for the money.... show me the BlingBling and where's my spinning wheels....altho on a Dominix spinning Bling might be pretty kickbooty " A great post and equally great reply.. well done! "SHOW US YOUR HOOTERS!" - traditional greeting at the Annual Owl Fanciers Convention
Dao 2	Posted - 2005.10.09 17:05:00 - [108] ive never complained bout the devs ;p the gms are a whole nother matter :\|
Dezzyb0y	Posted - 2005.10.10 01:06:00 - [109] Oveur/Kieron/any dev. Rather than having one of these long long posts, is it possible you guys could setup a page that allows us to check on the status of things... I.E. estimated completion dates for upgrades, patches, planned changes (not just on the patch side) and hopefully cut alot of the questions that this thread and future threads might queiry. I understand it might actually be more of a pain but you guys must have spent 2-3 hours on these threads each day just answering peoples questions. Perhaps a page with this info could be setup even if its just to reasure players that their money is being spent wisely!? I know it sounds like the dev blog but atm all you have on there is the future patch updates, no estimated dates etc etc. If you dont give people the option to reply to these notices on the page directly you wont get pages of moans on it. That can be kept to forums leaving the ISD's to do their job and notify you if you guys need to look at something. ^_^ ----------------------- Join the oveur fan club today and recive an e-flower!
Dezzyb0y	Posted - 2005.10.10 01:08:00 - [110] Originally by: Dao 2 ive never complained bout the devs ;p the gms are a whole nother matter :\| Signed. ----------------------- Join the oveur fan club today and recive an e-flower!

Khaldorn Murino	Posted - 2005.10.10 11:10:00 - [111] Originally by: Oveur Originally by: Gwenvahar Drone Blog Please, please, please I'm not sure tux will do one after his MK2 blog experience, you guys scarred him for life We like Tux, Tux talks and listens. But he's taking away the minmatar frigates speed. Hence, lots of minnies moaning that are ships are now actually duct tape and steel. I for one, would not want to be a balancing Dev - good luck to the lad tho, he had some good ideas for minmatar ships, which I hope he goes ahead with. Speed back tho! Its all we got :) - Just a simple warrior.
Dezzyb0y	Posted - 2005.10.10 13:25:00 - [112] Originally by: Khaldorn Murino I for one, would not want to be a balancing Dev - good luck to the lad tho, he had some good ideas for minmatar ships, which I hope he goes ahead with. Speed back tho! Its all we got :) You mean other than the most powerful guns in the game!? ----------------------- Join the oveur fan club today and recive an e-flower!
Malarkey	Posted - 2005.10.10 14:21:00 - [113] If I recall correctly, Oveur has said previously that the lists of agents, etc are held on databases and that the non-programmers are able to change these kind of things. As Oveur also says, Jita, Rens and the like are being hit by hundreds of players because they have a concentration of stations and agents to attract players. Would it not be possible and, imo, desirable to re-distribute some of these agents and stations into other territory? Certainly, level 3 and 4 agents should be moved into 0.4 and below systems. Maybe a programe of moving certain NPC Corp stations into the outer reaches of Empire, also. I am sure ISD could come up with some story-line reasons to do so. This would have the desirable effect of spreading players out more and take some of the load off those hub systems. Of course there will be some protests, but there always are with any change. Just a suggestion
Dao 2	Posted - 2005.10.10 18:42:00 - [114] Originally by: Dezzyb0y Originally by: Khaldorn Murino I for one, would not want to be a balancing Dev - good luck to the lad tho, he had some good ideas for minmatar ships, which I hope he goes ahead with. Speed back tho! Its all we got :) You mean other than the most powerful guns in the game!? with the slowest rof in the game ;ppp

kieron	Posted - 2005.10.10 20:17:00 - [115] Originally by: Dezzyb0y Oveur/Kieron/any dev. Rather than having one of these long long posts, is it possible you guys could setup a page that allows us to check on the status of things... I.E. estimated completion dates for upgrades, patches, planned changes (not just on the patch side) and hopefully cut alot of the questions that this thread and future threads might queiry. I understand it might actually be more of a pain but you guys must have spent 2-3 hours on these threads each day just answering peoples questions. Perhaps a page with this info could be setup even if its just to reasure players that their money is being spent wisely!? We do have something along this vein, The Drawing Board, In Development, and In Testing. The Dev Blogs are also great sources of information. Those pages give a glimpse into EVE's future. Some of the things listed may not make it into EVE, but most probably will. As for giving release dates, i.e., "<Feature X> is going to be added to EVE by <date>", that is something we are going to avoid. It is too easy for Murphy's Law to intervene and create delays. In turn, this makes me post "Delayed" announcements, players get upset, the forums get clogged with rants and complaints, some players quit, said feature eventually makes it into the game, players return, rinse, repeat. If we have a firm date, like "Kali is going to be deployed on <date>", once the date is available, we will announce it. kieron Community Manager, EVE Online

Smada	Posted - 2005.10.11 02:49:00 - [116] Firstly, I see that Oveur (see what I did there? I spelled the man's name correctly )has gained a lot of kudos for his reply to Kismet's post. Well lets give credit where credit is due and give Kismet some well deserved praise for a very clear, concise and coherent opening post. Secondly, as the thread digressed into server hardware techno-babble for a wee while in the middle there, it got me to thinking. Which is generally considered a "bad thing", but here goes..... If CCP are getting some "high-falootin' Blade server thingies" to replace the "stodgey old server thingies" with SOONÖ. Why can't they use the "old stodgey server thingies" and add them to the "myeve" server thingies to make them more ninja? (aka better) Thus saving CCP some money as they get more life out of their server thingies and pleasing the paying playerbase as they get their much missed Character Manager thingie back. I know, now your all going to tell me it's the "wrong type" of server thingie and could'nt possibly be used for that purpose. Oh well....back to the drawingboard.
Garoth	Posted - 2005.10.11 08:54:00 - [117] People that have experienced Eve will realise what feedback this is from the developers. Well done CCP.
choux alacreme	Posted - 2005.10.11 09:27:00 - [118] hi, reading these post i was wondering why don't you put the XML export on the eve client char sheet? this way guys using eve char manager would be happy feeding their favorite software dayly and you would use less ressources ( i assume these data are accessed when you log in a char). sorry for my english, it s not my native language :(
FireLord	Posted - 2005.10.11 11:44:00 - [119] Has CCP (recently (re?))considered offloading more work onto the clientside application? specifically, having the clients contribute more towards the backend work? (markets etc) For security and to protect against exploits you would have to have them contribute to a different region, and have any specifically identifiable information sent to clients obfuscated but would this possibly alleviate the problems? (bear in mind that, unlike in 2003, bandwidth to the clients is not at so much of a premium, particularly in the uk, some of us have nice 8mbit+ connections). Just an idea. (hey im a seti@home fan)
Death Merchant	Posted - 2005.10.12 06:44:00 - [120] Great original post. Great Reply. Makes me proud to play this game. But Oveur, aren't you breaking some kind of unwritten game developers code by keeping your customers informed? If I were you, I would be worried especially since they now know you drive a Honda CRV 2001.



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