Hello All!,

I just came back after about a 3.5 year vacation to find one of my accounts stolen and characters transfered.
In before the haters, its my fault blah blah, just don't even bother please.

Well I contacted CCP they told me since it has been 3 years they can't do anything "what the hell?"

So that means I can go and steal a character and if the owner doesn't notice in 2 years its all good?

I don't care if they remove all the sp earned from 3 years and refund it to the person who may have bought my char. I just want it back.

And to add insult to injury my char's name is my IRL name, which is not a common name.

So lets just say my real name is Kahless Smith, and that is the billing name on the eve account, and the character on that account is also Kahless Smith. Said character is stolen and transfered. Me "Kahless Smith" contacts CCP for it back, and they decline. Is it not obvious who the character belongs to?
*Name is fictional to provide a name no one else in the world would have.*

Hello All!,

I just came back after about a 3.5 year vacation to find one of my accounts stolen and characters transfered.
In before the haters, its my fault blah blah, just don't even bother please.

Well I contacted CCP they told me since it has been 3 years they can't do anything "what the hell?"

So that means I can go and steal a character and if the owner doesn't notice in 2 years its all good?

I don't care if they remove all the sp earned from 3 years and refund it to the person who may have bought my char. I just want it back.

And to add insult to injury my char's name is my IRL name, which is not a common name.

So lets just say my real name is Kahless Smith, and that is the billing name on the eve account, and the character on that account is also Kahless Smith. Said character is stolen and transfered. Me "Kahless Smith" contacts CCP for it back, and they decline. Is it not obvious who the character belongs to?
*Name is fictional to provide a name no one else in the world would have.*

All you did was name it.

If you gave someone your account info, quit EVE, and then they took the character and used it for THREE YEARS, not only is this 100% your fault (and an EULA violation), but it isn't even your character anymore. All you did was name it.

1. Where did I say I gave my account to someone?
2. I did not give my account to anyone.

Good luck proving that. If someone had access to your account, the odds are severely stacked in the direction of you having given the info away.

If you gave someone your account info, quit EVE, and then they took the character and used it for THREE YEARS, not only is this 100% your fault (and an EULA violation), but it isn't even your character anymore. All you did was name it.
1. Where did I say I gave my account to someone?
2. I did not give my account to anyone.

Good luck proving that. If someone had access to your account, the odds are severely stacked in the direction of you having given the info away.

Yeah, go troll somewhere else. The only person that had access to my account was me and my imaginary friend.

If that doesn't work, contact a lawyer! ;)

Good luck proving that. If someone had access to your account, the odds are severely stacked in the direction of you having given the info away.

Then how, pray tell, did someone take your character?

Threatening legal action against CCP is a good way to get all of your accounts banned permanently.

Escalate the petition if it really was stolen. I wouldn't want to be in your shoes if they parse the chat logs and find you giving away your login information to someone else, though.

Fortunately I was quite veiled about it. :)

My only real point was...keep escalating the matter until it is resolved.

I didn't mean you, my point was that if you actually do get a lawyer and attempt to press charges, CCP will automatically respond by banning all of your accounts and "suggesting" that you take your business elsewhere.

Interesting. I'm not a lawyer and have no knowledge of Icelandic law, but that actually surprises me.

Why? It prevents people from doing that frequently.

Also, there is the fact that you own nothing in EVE. You rent access to their servers. The data is all theirs. You literally cannot have a case against them based on in-game property, and just shutting down people who try serves not only as a deterrent, but saves them legal fees to boot.

Because I'm paying for a service, not in-game property.

No different than paying for a cell phone service, whom I have sued, and continue to use their service with...?

*Name is fictional to provide a name no one else in the world would have.*

I like how people have assumed that you have given out your details, assumed that it is infact all your fault

I haven't read your cellphone service contract, but when you sign up to play eve, you agree to let CCP terminate your service for whatever reason they want and whenever they want, regardless of them having a valid reason.

It's their world, you just play in it.

I like how people have assumed that you have given out your details, assumed that it is infact all your fault, and then assumed that you are lying when you say that is not the case.

Hello All!,

I just came back after about a 3.5 year vacation to find one of my accounts stolen and characters transfered.
In before the haters, its my fault blah blah, just don't even bother please.

Well I contacted CCP they told me since it has been 3 years they can't do anything "what the hell?"

So that means I can go and steal a character and if the owner doesn't notice in 2 years its all good?

I don't care if they remove all the sp earned from 3 years and refund it to the person who may have bought my char. I just want it back.

And to add insult to injury my char's name is my IRL name, which is not a common name.

So lets just say my real name is Kahless Smith, and that is the billing name on the eve account, and the character on that account is also Kahless Smith. Said character is stolen and transfered. Me "Kahless Smith" contacts CCP for it back, and they decline. Is it not obvious who the character belongs to?
*Name is fictional to provide a name no one else in the world would have.*

I like how people have assumed that you have given out your details, assumed that it is infact all your fault, and then assumed that you are lying when you say that is not the case.

I'm going to go ahead and assume they are moronic trolls!

I expected this response from someone. Just because you agree to something doesn't mean a court will uphold certain provisions of it.

That is actually exactly what agreeing to a contract means.

Seriously though, if you aren't to blame for your account being stolen, pursue justice for as long as it takes. CCPs reaction that there's nothing they can do sounds like they've done little investigation. I would advise you to push them to do so, and get to the bottom to what has happened.

Yeah, go troll somewhere else. The only person that had access to my account was me and my imaginary friend.

That is actually exactly what agreeing to a contract means.

(1) Suspension of Account

Without limiting CCP's rights or remedies, CCP may immediately, and without notice, discontinue or suspend access to the System through your Account, and any and all other Accounts that share the name, phone number, e-mail address, internet protocol address or credit card number with the discontinued or suspended Account, in the event of (i) a breach of the EULA (including the Rules of Conduct) by you or any user under your Account; or (ii) unauthorized access to the System or use of the Game by you or any user under your Account.
(2) Termination of EULA

CCP may terminate the EULA, close all your Accounts, and cancel all rights granted to you under the EULA if: (i) you fail to pay the fees when due; (ii) CCP is unable to verify or authenticate any information you provide; (iii) you or anyone using any of your Accounts materially breaches the EULA, makes any unauthorized use of the System or Software, or infringes the rights of CCP or any third party; or (iv) CCP becomes aware of game play, chat or player activity under your Account that is, in CCP's discretion, inappropriate, offensive, or in violation of the Rules of Conduct. Such termination shall be effective upon notice transmitted via electronic mail, or any other means reasonably calculated to reach you.

CCP reserves the right to terminate any and all other Accounts that share the name, phone number, e-mail address, internet protocol address or credit card number with the closed Account. Termination by CCP under this section shall be without prejudice to or waiver of any and all of CCP's other rights or remedies, all of which are expressly reserved, survive termination, and are cumulative. You will not be entitled to receive a refund of fees for a termination pursuant to this section.

Good luck proving that. If someone had access to your account, the odds are severely stacked in the direction of you having given the info away.

They did't assume it's his fault. He put it in the title of the thread.

1. Where did I say I gave my account to someone?
2. I did not give my account to anyone.

So lets just say my real name is Kahless Smith, and that is the billing name on the eve account, and the character on that account is also Kahless Smith. Said character is stolen and transfered. Me "Kahless Smith" contacts CCP for it back, and they decline. Is it not obvious who the character belongs to?
*Name is fictional to provide a name no one else in the world would have.*

My RL name is The Mitanni, yet we can't all have what we want! :/

I'll jump in there. I HAVE studied law, did my exams, currently clerking for a German civil law court and will be a judge in 2 years time.

rswfire is correct. You are in the wrong.

Just because a contract contains a certain clause/provision, doesn't necessarily mean that it is a binding clause/provision. It may very well be void.

A lot of civil law (for the higher courts / appellate courts) is figuring out where to draw the line with certain contractual provisions that are excessively in favour of one particular side - usual the corporate / institutional end of a contract. Corporations usually push their contracts - which customers usually sign without reading all the pages of legal stuff in there - to the limit... which is decided in court, usually AFTER it having been used for years.

On the topic at hand, such a provision "to terminate your service for whatever reason they want and whenever they want, regardless of them having a valid reason." would most certainly be void (in Germany, and I'd be really surprised if it would be binding in any country). And I checked, CCP DOESN'T have a clause like that. It would be too obviously null and void.

CCP reserves the right to terminate your accounts for two reasons in particular:

1. By CCP for Termination of the Game
2. By CCP for Breach or Misconduct

No. 1 will hopefully never apply. That would mean CCP terminating ALL our accounts.
I'll quote alll the provisions for No. 2:


NOTHING in there could CCP cite for terminating your account because you are sueing them in court, or similar. Nor did I expect there to be such a provision, because it is almost guaranteed to be null and void in every legal system on this planet.

I repeat: CCP can not legally terminate your account just because you sue them in court. They may well have the right to do so for other reasons that led to your estrangement from our Viking Overlords in the first place, but hiring a lawyer is NOT a breach of the EULA.

So your first name is "The"? Or is it short hand for Theodore Mittani?