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Launcher broken after patch

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Author	Thread Statistics \| Show CCP posts - 11 post(s)

CCP Atropos C C P C C P Alliance 229	Posted - 2013.05.18 13:33:00 - [1] - Quote Your log corroborates your conclusion. What's strange is that it was attempting to start the downloaded update; are there any stalled processes on your computer ie, hung updater.exe processes. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Aporia C C P C C P Alliance 74	Posted - 2013.05.18 16:15:00 - [2] - Quote Unkind Omen wrote: Patching launcher hangs. http://pastebin.com/ujSxzbtd Tried the solution from the first post - does not work for me. Looks like some encoding problems The Unicode erros in that log are weird as there is no obvious unicode involved in your paths. However, I spotted this: Quote: 2013-05-18 18:45:45,119 - root - initialization - INFO - Running from u'C:\\EVE' 2013-05-18 18:45:45,121 - root - initialization - INFO - Working directory u'D:\\EVE\\launcher' Are you running the launcher from a shortcut that might have an invalid working directory specified? And if so, can you see if fixing it to the correct location (presumably c:\EVE\launcher) makes the issues disappear? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 74	Posted - 2013.05.18 16:17:00 - [3] - Quote Lucas Quaan wrote: Another error I have come across is that the launcher fails to exit properly. It still leaves two(!) instances of launcher.exe running. http://pastebin.com/aEkhkNLw Indeed, the logs indicate that the processes are hanging somewhere in their shutdown routine. We'll look into it. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.18 20:10:00 - [4] - Quote Unkind Omen wrote: Checked the working directory. Fixed it. The error is in another castle. http://pastebin.com/sUqWUgp5 I've been using this shortcut for a year and there were no problem with it. I have to ask where is the default patch unpack directory? As there may be some cyrillic symbols in %AppData% i.e. The launcher should work just fine with Cyrillic symbols so this is a defect on our end. We're looking into it. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 10:20:00 - [5] - Quote Unkind Omen wrote: I've managed to fix this by unpacking launcher manually from the archive http://content.eveonline.com/EveOnlineLauncher/beta/EVE_Online_Launcher-2.1.537851-beta.3.win32.zip As expected. However, we are currently looking into the issue with non-ASCII based windows usernames. It seems like the 3rd party module which we are using for the self-update mechanism does something weird under certain circumstances, but we are working on a fix for this. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 11:40:00 - [6] - Quote EatThis wrote: HI, Don't know if it helps but i found something that could be wrong. Windows only ! If you have SISI Client in the directory with spaces it doesn't even start the launcher. Normally if you copy and paste eve TQ client it copies into EVE - Copy folder or similar depends on the Windows OS. If you rename the directory to something like EVETest (without space, whitespaces) the launcher starts. After clearing/renaming the directory of white spaces the SIS launcher/client is working. Have fun My singularity client lives in c:\program files (x86)\ccp\eve (sisi)\ and starts up just fine, do you happen to have logfiles for your problem? The logfile can be found in the launcher\cache folder inside the installation path. Thanks. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 12:10:00 - [7] - Quote We'd really like to see a log for those scenarios as we cannot reproduce this in-house at the moment. Maybe it's only an issue if it's not installed on the C:\ drive, which I will test right away now. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Atropos C C P C C P Alliance 233	Posted - 2013.05.20 14:12:00 - [8] - Quote The log you posted refers to the current version of the EVE Launcher, v.1.32. It might be that it's failing to self update when the path has spaces in it, or that the updater.exe fails to run when the path has spaces in it. Product Owner, EVE Launcher \| Team Special Circumstances


CCP Aporia C C P C C P Alliance 75	Posted - 2013.05.20 16:07:00 - [9] - Quote Messoroz wrote: So while CCP is fixing launcher bugs. How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder. Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 79	Posted - 2013.05.21 01:22:00 - [10] - Quote Phlegia wrote: CCP Aporia wrote: Messoroz wrote: So while CCP is fixing launcher bugs. How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder. Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher. Will this also delete old .patch files or only new ones? It should. However, that only gets invoked after the next time the launcher install an EVE update. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 88	Posted - 2013.05.21 16:19:00 - [11] - Quote Kaytyn wrote: Hel Ormand wrote: I seem to be having a issue with the launcher post today's (2013/05/21) patch:1.2.4. I normally boot my client using the exe directly to the game than the launcher, because my university proxy gives me issues with it. I downloaded today's update, but I am still getting the (incompatible protocol) error, and if i try and run the launcher (I am at home now so this is possible) the launcher either tries to redownload the same patch over again and then opens the launcher which says it's in offline mode. clearly I am not offline. now if I open the straight exe I get this message "Ready to Update! the update has been successfully updated, the client will close and the update process will begin." if I click ok the same thing happens, I feel a little like Sisyphus. I keep getting the offline mode warning as well today. Sisi worked perfect last night USTZ. And i tried to manually run the launcher update as discussed earlier in the thread. Also I don't know if it was the new update or the attepmted manual launch but another eve folder was created in my CCP folder. So i have a TQ folder, Sisi folder and now some third folder that is obviously supposed to be a test folder but only has like 4 files in it. This is due to issues with our webservers which are being looked into. Senior Programmer Team Special Circumstances Friend of Walking Avatars

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