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Thread Statistics | Show CCP posts - 2 post(s) |
Durena
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Posted - 2005.10.20 08:22:00 -
[31]
 Originally by: Megri
My friend and I live in the same city (small city) have the same internet provider "Rogers Cable" - his works perfectly - on my side of the street I am out of commision every 5 mins.
Telling me its an internet issue when my across the street neighbor using the same provider is a load of ...
We have thesame trace routes, etc.
That proves nothing.
You are connected to another dslam or there is problems in lines in your house. It could be that if you are connected to same dslam there is something wrong in configuration or port what you are connected is somehow broken/misconfigured. I have experience about problem like that, my problems solved when ISP changed my connection to another port in dslam.
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Lily Savage
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Posted - 2005.10.20 08:38:00 -
[32]
To all the people who think that it is purely CCP's fault/problem, and that they are lying about it and deliberately refusing to fix it: Put your money where your mouth is. Close your accounts, and go and find a different game to play.
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sebis meneiter
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Posted - 2005.10.20 08:44:00 -
[33]
Heres a nice quote from ccp in regards to me asking them whats wrong with eve crashing
"I don¦t believe that the problems your having is because of your connection, it does look to be the network problems that have been plaguing some of the players, we can only hope that the issue get¦s resolved as quickly as possible. Have you been experiencing these crahses for a long time?
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
[GM]Revan
The EVE Online Customer Support Team"
And here the trace of my path to the eve server (note the bottom 3 ip adresses are ccps)
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Blaegis
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Posted - 2005.10.20 09:09:00 -
[34]
While at first I was inclined to believe the CCP explanation regarding the connectivity problems, I'm not so sure anymore.
I went ahead and checked - my pings to the Tranquility are consistently under 50 m/s with no packet loss - and I did the test every time I got ditched from the game the last few times. In this light, it seems a bit arrogant on the part of the support team to dismiss the issue as one outside their control.
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Shalokan
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Posted - 2005.10.20 09:49:00 -
[35]
Well just to throw a spanner in the works i've been playing all week (in the evening) and NOT got dropped once. Its possible that my trace is a diff route so surely if it was CCP then even i would get disconned ?
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Reese Red
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Posted - 2005.10.20 09:52:00 -
[36]
Originally by: BrotherGrim
If my connection works everywhere else on the net, including foreign sites... Guess what, the problems lies with CCP....
LOL, impressive reasoning.
I haven't had any problems at all. That means, using your own logic the following must be true:
"Eve works for me. Eve doesn't work for you... Guess what, the problem lies with YOU..."
 or maybe it's just a bit more complicated.
_________
Hard work might pay off later. Laziness pays off now!
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Utopiana
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Posted - 2005.10.20 15:20:00 -
[37]
When internet is tracing through sumones butt, like the topic text suggesting it does, then why is everyone acting surprised when there is a problem :)
CCP is trying to disable some backbone suppliers to force the route to them through a less problematic router, lets hope it work.
they said they try shutting down C&W first and it's a good one to try ight after this butt it goes through.
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Securus
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Posted - 2005.10.20 21:55:00 -
[38]
Edited by: Securus on 20/10/2005 21:59:44
Hilarious, absolutely hilarious. When the ignorant become arrogant, which is almost always, and then, decide to put it in words, it's always good for a laugh.
May I suggest that some of the posters go to their local library, or use Google, et cetera, and do some research on networks and, specifically, the Internet.
"Cluster bombing from B-52s is very, very accurate. From 30,000 feet, every single bomb always hits the ground." - U.S. Air Force ammunition memo. |
Dave Day
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Posted - 2005.10.20 22:27:00 -
[39]
Funny thread......
The problem is with connections to CCP via C&W in London it seems, which isn't CCP's responsibility. As for Brother grims endless spamming, I can only hope that he becomes unhappy enough to just quit and go play something else.
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Bring Cranker
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Posted - 2005.10.20 23:01:00 -
[40]
Whether or not the fault is not CCPs entirely, some of the reasoning regarding the workings of the internet, must surely be trolling. Nobody can be that daft.
And hey, BrainyGrimm, CCP was up more or less at the estimated time today. And Cold War was up at the stated time. They have gotten better and better at estimating and keeping their times. But in the end solving a problem takes the time solving a problem takes. **** the estimates as long as its not something they are doing every week.
And read up on how the net works before posting ignorant deductions regarding same.
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Pakmule
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Posted - 2005.10.20 23:29:00 -
[41]
Interesting, even though it was a "problem with the internet" it went away after the hardware upgrade.
Coincidence or bull****?
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POTUS
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Posted - 2005.10.21 00:33:00 -
[42]
KANE !!!!!! |
Shai Faetal
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Posted - 2005.10.21 04:11:00 -
[43]
Originally by: sebis meneiter
Heres a nice quote from ccp in regards to me asking them whats wrong with eve crashing
"I don¦t believe that the problems your having is because of your connection, it does look to be the network problems that have been plaguing some of the players, we can only hope that the issue get¦s resolved as quickly as possible. Have you been experiencing these crahses for a long time?
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
[GM]Revan
The EVE Online Customer Support Team"
And here the trace of my path to the eve server (note the bottom 3 ip adresses are ccps)
is that a gm reply to a petition omg.
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meh. go away
(forum ***** wannabe) |
TuRtLe HeAd
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Posted - 2005.10.21 07:24:00 -
[44]
Originally by: Rob Blob
I have tried both World of Warcraft and City of Heroes this evening WITHOUT ANY PROBLEMS.
------------------------------------------------
"Its not Feasible to Dismiss an Idea because of lag" |
Tobbstar
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Posted - 2005.10.21 08:42:00 -
[45]
Well i have the same problem and i cant find that it is the backbone servers screwing it up for me ..
I did a traceroute and gotta say my ping times are just dandy, so why is it that my friggin buttocks get booted from the server constantly ?
1 1 ms <1 ms <1 ms 192.168.2.1
2 24 ms 23 ms 24 ms ua-83-227-188-193.cust.bredbandsbolaget.se [83.227.188.193]
3 23 ms 23 ms 23 ms port-channel3.dr2.sto44.se.bredband.com [195.54.118.217]
4 24 ms 23 ms 23 ms vlan2.dr1.sto44.se.bredband.com [195.54.116.109]
5 23 ms 23 ms 23 ms port-channel14.cr1.sto3.se.bredband.com [195.54.116.113]
6 24 ms 23 ms 23 ms ge12-0.cr2.sto2.se.bredband.com [195.54.123.41]
7 24 ms 23 ms 24 ms srp11-0.br1.sto2.se.bredband.com [195.54.123.146]
8 24 ms 24 ms 24 ms s-b3-pos6-1.telia.net [213.248.101.49]
9 24 ms 24 ms 24 ms dtag-02149-s-b3.telia.net [213.248.99.214]
10 58 ms 58 ms 58 ms linx-gw13.LON.GB.net.DTAG.DE [62.154.5.38]
11 59 ms 58 ms 59 ms 62.153.203.190
12 59 ms 59 ms 60 ms 157.157.62.26
13 60 ms 59 ms 60 ms 157.157.139.252
14 59 ms 59 ms 62 ms 157.157.139.10
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Valar
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Posted - 2005.10.21 10:42:00 -
[46]
Originally by: Pakmule
Interesting, even though it was a "problem with the internet" it went away after the hardware upgrade.
Coincidence or bull****?
The hardware upgrade had nothing to do with the network problem solution. However, we did do other changes to our network configuration. The multihoming setup was disabled so all routing goes through T-systems now instead of some of the traffic going over the Cable&Wireless link.
------
Valar
Quality assurance department
CCP games
How to write a good bugreport |
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Scarletwarlord
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Posted - 2005.10.21 11:07:00 -
[47]
Judging by these posts, I must be the luckiest player in EVE. I've never had any connection problems or game problems recently, or since I started playing for that matter!
"On the other side of the screen, it all seems so easy." - K. Flynn. TRON. |
Mather Maelstrom
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Posted - 2005.10.21 11:37:00 -
[48]
Also had these problems, haven't been booted out of the game today tough, but (there's allways a but =P) I can not log into an alternative character anymore  .
Which is sad as 2 days ago I transfered quite some isk and items to that cute little puppet.
Now I can't get the isk back or get him to transport items on the other side of the eve universe...
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Matthew
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Posted - 2005.10.21 11:47:00 -
[49]
Originally by: BrotherGrim
I am going to make this so simple even a CCP employee will be able to figure it out....
If my poker site connection works, then the internet is ok.... If my telephone works because it is connected to my cable modem, then guess what, my internet works...
Unforunately, the internet is not that simple. If your poker site works, it means the bit of the internet between you and the poker site is fine. That does not mean that the bit of the internet between you and the eve server is fine. Your internet connection and CCP's internet connection can both be working fine, but if the bit of the internet in between is broken, then you won't be able to talk to each other.
What you are basically saying is that 5th Avenue should be clear of traffic queues because you just drove down 12th Street without a problem. Hopefully the flaw in that argument is obvious enough.
Originally by: Rob Blob
Asinine denials like "The customer support team is currently getting many reports of connection problems, timeouts or other internet related issues. While we would like to be able to help all of you out, this problem is sadly beyond our control." does not cut any ice with me, as I have tried both World of Warcraft and City of Heroes this evening WITHOUT ANY PROBLEMS.
The WoW and CoH servers are connected to different parts of the internet. What you are saying is that because you can drive down roads A and B easily, that there can't possibly be any problem on road C, which goes somewhere else entirely.
While it's designed to appear as such when it's working properly, the internet is not some amorphous blob that you just pump stuff into and it magically appears at it's destiation - packets have to navigate their way through a whole network of links and routers, just as when driving you have to navigate roads and junctions. If an accident closes a road, then you can still get to most places, but you're going to have difficulty in the area around that particular road. That road is not owned or controlled by CCP, CCP cannot come in and fix it themselves. The best they can do is to badger the people that do own and control the road to get it cleared, and trying to get their customers to divert down a different road (both of which CCP have been doing).
You can do anything. But you can't do everything. |
Psycho Peck
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Posted - 2005.10.21 12:16:00 -
[50]
ENAK!!!!!
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Prototype 3744C
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Posted - 2005.10.21 14:40:00 -
[51]
Edited by: Prototype 3744C on 21/10/2005 15:16:41
Edited by: Prototype 3744C on 21/10/2005 15:14:55
Edited by: Prototype 3744C on 21/10/2005 14:48:33
Edited by: Prototype 3744C on 21/10/2005 14:47:29
OK, This is for everyone really, but Brothergrim this is more for your assitance.
I work for a major ISP in Canada providing corporate technical support. Your assertions that your internet is ok and there for it is CCP's problem are incorrect. It think this is partialy due to your understanding of how internet works
If you would be willing to provide traceroutes from your computer to CCP, and let say WOW as you mentioned that it works fine. I would be more than willing to help diagnose and explain the problem.
By all means feel free to contact me at [email protected] if you need assistance on how to accomplish this.
In a basic analagie (which I hope you may understand) to alleviate your frustration.
1. You get in your car - it works fine <this represents your internet connection to your ISP>
2. Your start to drive to CCP head office <This represents your information travelling over the internet>
3. You hit a Traffic Jam at King & Main st., <this represents network issues between CCP & your ISP>
4. You head back to your house, then head to WOW's head office. <This represents your information travelling over the internet>
5. You take different roads as their office is not anywhere near CCP's < this represents your information taking a different route on the internet>
6. You get there successfully, no delays. <This means there are no network problems between you and Blizzard>
7. You blame CCP for the accident on the road that is preventing you from reaching them. <this represents your post in this thread>
As many people have pointed out, this type of situation is beyond CCP's control. They didn't cause it. And really have no responsability to fix or repair another company's network issue.
It is not fair, or correct of us to Rant at them. Hopefully those of you that do read this, may be able to understand what is happening.
What they seem to be doing to 'Help' fix (in the same context as above.)
8. Since traffic can't reach them, they are sending people out from their office to redirect trafic to an alternate route, and they are laying a new road for the trafic to get to them.
We should be relieved that they are taking steps to try and help fix this issue
Quote:
What a joke,
What are you paid by CCP.
I am going to make this so simple even a CCP employee will be able to figure it out....
If my poker site connection works, then the internet is ok.... If my telephone works because it is connected to my cable modem, then guess what, my internet works...
Or maybe, it has all been a dream, all those phone calls yesterday, my doctors appointment, my wife, my mother, were all ghosts, they never called... I imagined the whole thing... I never played internet poker yesterday either, just thought I had...
You people are supposed to be Icelanders... You should not be afraid to do a bit of work and you should have the honor to address problems that you have... There is no honor in blaming other people for your problems.
So ever lovin sad.
BrotherGrim
Lets see how many times I get disconnected today.
*Note - Please keep in mind people that traceroutes are not always accurate. It all depends what priority ICMP packets are given each time it hits a router. Pings/traces are usually a good indicator but it not always accurate.
===============================================
Is life truly a test, or are we a test of life?
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POTUS
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Posted - 2005.10.21 17:13:00 -
[52]
Right before the patch/upgrades to EVE, it took me longer to log on to EVE than to crash once I was on. I'm glad someone finally got ahold of those in charge of the internet and told them to fix it. They must have worked their butts off too. As soon as I logged on after the patch, everything was stable and fast. I wish that I knew who those responsible for "fixing the internet" are. CCP says they were not at fault for me dropping all of the time so, they must not be the ones to thank for it being fixed just as EVE came back online. I wonder who it could have been. Hmmm.......
~KANE !!!!!!
<embed src="http://eagleclub.tripod.com/2.swf" quality="high" pluginspage="http://www.macromedia.com/go/getflashplayer" type="application/xshockwave-flash" width="500" height="90"></embed> |
Hamsterrama
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Posted - 2005.10.21 17:23:00 -
[53]
HEAR HEAR Prototype couldn't have said it better myself.
For the rest of you maybe you should investigate your ISP's. Some ISP's don't have good rerouting in case of traffic. That's only normal since no ISP is going to pay the rights to get onto every possible thread of intranet in the world, the cost would be ridculous, and non-profitable for them. Try with a diffrent ISP. Myself and a RL friend have diffrent ISPS. I have sympatico, and he has Videotron(Rogers). We play multiple MMO's together and I can't begin to count the ammount of times that we have been in Teamspeak together, while one of us was complaing about Massive Lag and the other one doesn;t have yet both of our Teamspeak clients were working perfectly well. That's a prime of example of how depending which ISP you use, they will use diffrent routes to get to different destinations. If you have and a buddy share different connections IE Cable and ADSL that belong to diffrent providers try the following to see what I mean.
Turn off all firewalls prior to doing this it will only be for about 1 or 2 min
open a command window (start menu ----> Run type Command or CMD pending which version of windows you have. This will open the command Window
Type
tracert www.eve-online.com
It will spam you a whole bunch of servers that you are currently routing through to get to www.eve-online.com with the response time of those servers.
If you have different ISP's you should notice thatmany of the servers do not match, and that one of you may be jumping a few extra servers to get to your destination.
Enough said, do your reseach before you start whining.
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Wei Jen
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Posted - 2005.10.21 18:26:00 -
[54]
Edited by: Wei Jen on 21/10/2005 18:31:01
I use Sprint connection from my house all the way to London where it's dropped into some other ISP onto CCP's servers.
I have had no problems with general connectivity to Eve Online servers.
You cannot compare ANY other games connectivity or web connectivity to CCP / Eve Online unless they are on the same subnet using the same load balancing equipement, switches, and routers.
Do a trace to Eve Online servers and see if you are in fact going over a Cable and Wireless connection. CCP can't help it your ISP uses suck ass C&W.
You cannot complain to C&W unless you are their direct customer (you could but they wouldn't listen). If you are not, then your ISP is and YOU call them and complain. Heck, your ISP may not even use C&W and the other Tier 1 provider peers with C&W that your connection goes through.
Either way, if EVERYONE has a connectivity problem. It's CCP and their hosting provider and we would all have a complaint. If it's a sub-set of customers, it's "likely" not their issue.
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doombuggie
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Posted - 2005.10.21 21:02:00 -
[55]
Originally by: Lily Savage
To all the people who think that it is purely CCP's fault/problem, and that they are lying about it and deliberately refusing to fix it: Put your money where your mouth is. Close your accounts, and go and find a different game to play.
if they quit can we spilt thier stuff ? :) |
Sicori Malaki
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Posted - 2005.10.22 00:04:00 -
[56]
Edited by: Sicori Malaki on 22/10/2005 00:06:47
Originally by: Valar
Originally by: Pakmule
Interesting, even though it was a "problem with the internet" it went away after the hardware upgrade.
Coincidence or bull****?
The hardware upgrade had nothing to do with the network problem solution. However, we did do other changes to our network configuration. The multihoming setup was disabled so all routing goes through T-systems now instead of some of the traffic going over the Cable&Wireless link.
did anybody read the yellow post (not a rant but a friendly quote) ^^
they fixed the "multihoming" (whatever that is) so all connections to eve would go thru a stable service
and Prototype, you are a hero to take the time to explain how the internet works so even my 6year old aunt would understand :D
and lol, narrow minded folks to think that the only thing they did during DT was to upgrade the HW :)
edit: Service not server :P
______________
Only in the Tales that humans tell, do the hunters kill the wolf in the end. |
Orbatos
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Posted - 2005.10.22 05:11:00 -
[57]
Ah, comedy... Dropped? never, well exceptfor daily downtime and that makes sense. connectivity problems (lag, etc..) not that I remember.
Where am I? I'm in Alaska. Apparently this is some kind of intermittent connectivity issue tht affects different people all over the world differently, but that couldn't be, could it?
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Longasc
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Posted - 2005.10.22 11:42:00 -
[58]
I am from Europe.
I have no lag problems.
I am sure this is not because I am special, but because MY routing is not screwed up.
CCP already had issues with their new uber-hardware yesterday as the server had to restart after DT, but hey, they are not responsible for everything, too...
In the end, it does not matter to the customer. If your lag does not go away, you seriously must consider to stop playing EVE, at least till this got fixed.
I know, this sounds harsh, but even the best game is worthless if it does not work properly.
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Gonada
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Posted - 2005.10.22 13:35:00 -
[59]
sorry rob, and all you other out there that ARE having problems, but i assure you that it is not CCP that is the problem.
I, and my friends in canada for instance ahve NO problems whatsoever., my friends in usa, guess what no probs whatsoever.
remeber CCP is at one end , and you all are at the other.
I think the problem is the routing, the volume on the net is staggering nowdays, and i dont think any major upgrading of the "net" has been done in a few yrs.
-Baby can you dig your man-
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Ikonz
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Posted - 2005.10.22 15:12:00 -
[60]
Originally by: Megri
My friend and I live in the same city (small city) have the same internet provider "Rogers Cable" - his works perfectly - on my side of the street I am out of commision every 5 mins.
Telling me its an internet issue when my across the street neighbor using the same provider is a load of ...
We have thesame trace routes, etc.
I have the exact same problem. My friend lives less than 50ft to my west, we have the same provider, I have a far superior machine to his and I've crashed 6 times in the last 13 minutes (no joke). In the last 3 days thinking it could somehow be my fault, I've upgraded my videocard to a Nvidia FX5700 and re-formatted my hardrive and tried 3 different versions of WinXP. BS this isnt related to CCP's servers.
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