|
Author |
Thread Statistics | Show CCP posts - 82 post(s) |
|
CCP Guard
C C P C C P Alliance
3890
|
Posted - 2013.05.23 18:51:00 -
[1] - Quote
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.
During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a dayGÇÖs worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). HereGÇÖs a quick guide on how to apply those skillpoints.
We're sorry for the inconvenience and we hope you can use these skill points on your adventures.
Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you. CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3897
|
Posted - 2013.05.23 19:22:00 -
[2] - Quote
That's something we're very aware of, we know a lot of people loved the old log-in screen for it's artistic value even if it doesn't serve a technical need any longer. And it's a question we will address. I'm not the right person to go deeper into that at this point though :)
But it's one of those things that are noted. CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3903
|
Posted - 2013.05.23 19:52:00 -
[3] - Quote
veera Haklar wrote:Any way around the sp going to highest current sp toons on an account, The highest sp toon on my account is certainly not my main, and is infact a character i don't even use anymore, or should i just shut up and be greatfull? :p
I'm really sorry but we don't have a mechanism to allow players to choose which character the skill points go to. The pool is character specific so we have to choose the same criteria for everyone and this is the best criteria overall. CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3903
|
Posted - 2013.05.23 20:04:00 -
[4] - Quote
Mara Rinn wrote:Liang Nuren wrote:CCP Guard wrote:GǪ While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.
During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a dayGÇÖs worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). GǪ Thanks. Totally unnecessary but appreciated nonetheless. Good luck :) -Liang Yup, what Liang said! This SP gift is more than we deserve When raising the issue in game and asking why so many people were caught with skill training expiring on that day, I was told that this update was not flagged sufficiently far in advance. Can CCP comment on how early they had started announcing the upcoming patch through the MOTD? I would expect that 1 week of warning is more than sufficient for people to get their affairs into order. As for the players: from past history there are three things you need to be aware of when there is a patch imminent:
- Ensure you have a long skill training queue prior to the patch, ideally a week since there has been at least one instance in the past of a multi-day scramble to get EVE running reliably again. I think it was Apocrypha or Dominion which had about two emergency restarts a day for two or three days after the patch because things had gone awry.
- Don't try logging in before the servers are back up and running.
- Watch the forums and don't bother with EVE until the whining and thread locking has stopped. A good measure of when this has occurred is when you see no locked threads on the first page of GD.
We weren't early enough with the deployment announcements. We were not happy with our communication on that day in general. CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3947
|
Posted - 2013.05.24 13:56:00 -
[5] - Quote
Ylariana wrote:CCP Guard wrote:With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP. During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a dayGÇÖs worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). HereGÇÖs a quick guide on how to apply those skillpoints. We're sorry for the inconvenience and we hope you can use these skill points on your adventures. Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you. For the account that i'm posting from, this character has the highest skillpoints total. It is NOT however the one currently being worked on. I'm not training on this character because my focus is on another toon. Is there any way to put the points where I actually want them to be ? If not, thats ok. I'm just asking.
I'm afraid not. It would hugely complicate the matter if we were to make changes for individuals and it's not possible right now. Sorry :P CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3947
|
Posted - 2013.05.24 13:57:00 -
[6] - Quote
Sidrat Flush wrote:Thanks for the free 50K skill points, would be really nice if we could have decided which character it was added to though.
I agree completely that it would be nice and in the future we may look at options to make that possible. But for these points at this time, this is the best we can do. CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3951
|
Posted - 2013.05.24 15:42:00 -
[7] - Quote
All right, so the Grand Venerable Game Master Spiral, the benevolent guardian saint of skill trainers and protector of all that is good in this world, came to talk to me and apparently the Game Masters will be looking at the possibility of moving skill points between characters for those that petition it. This will only be considered for characters located on the same account. Hug a GM today.
CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3959
|
Posted - 2013.05.24 17:33:00 -
[8] - Quote
Albireo Kalem wrote:Is there a reason, why some account got the SP and some didn't?
I didn't get any and some of my friends are telling me that they got the SP only on some accounts and not others.
Accounts that were active during today's downtime? If so, please tell your friends to file a petition. CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3963
|
Posted - 2013.05.24 21:38:00 -
[9] - Quote
Oraac Ensor wrote:CCP Atropos wrote:Spyke Spiegil wrote:i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn-¦t this been resolved already?? What am I paying 20 bucks a month for???
I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!
If I do not get any compensation for the lost days I will leave this game!! I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful. Why do we "have to" do anything? This is YOUR foul-up, not ours. Ffs reinstate the old launcher NOW and go back to the drawing board with this until you can get it right. And by get it right I mean testing, and sorting out, ALL possible issues before you release it. And no, I can't log a bug report because I no longer have a sodding launcher.
I have to step in at this point (not just to respond to you but also others) and point out that we aren't seeing massive number of people unable to log in according to our metrics. That being said I also want to make sure you understand that we are in no way making light of your dilemma and that we want to work with you, and for you, to make sure that you as a valued customer can enjoy the full services we offer. For this we offer a large and qualified group of customer support specialists along with developers working outside office hours looking at bug reports and communicating with those still affected.
We've dealt with the issues that obviously hindered a large number of people from using our services and now we are working hard to sort out remaining issues, in some cases, to speed up that work, we will ask those experiencing problems to provide additional information. All of this is of course voluntary and we can only hope for your cooperation and support.
If you cannot provide support for technical reasons that is of course very understandable and we want you to also know that CCP is not interested in billing customers for time that they are unable to use our products so that is again something our GMS will be happy to assist with.
I hope this works out and feel free to message me personally if there's anything I can clarify.
CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
CCP Guard
C C P C C P Alliance
3963
|
Posted - 2013.05.24 22:24:00 -
[10] - Quote
Niding wrote:CCP Guard;
For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.
As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly. Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.
That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience. CCP Guard | EVE Community Developer |-á@ccp_guard |
|
|
|
|
|