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Author |
Thread Statistics | Show CCP posts - 82 post(s) |
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CCP Atropos
C C P C C P Alliance
271
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Posted - 2013.05.23 17:41:00 -
[1] - Quote
On May 21st we deployed a new and updated EVE Launcher. The deployment wasn't perfect however, and there were a few issues with the deployment that I will address below.
The new EVE Launcher moves the login process into the EVE Launcher itself and away from the EVE Client. What this means for the user is that you both log in sooner and you dive straight into the character selection screen.
For those still experiencing issues with the actual running of the EVE Launcher, here is a list of known issues and workarounds:
- Loading the EVE Launcher results in an offline-mode landing page
-Users experienced this as a result of a webserver service outage that we experienced on May 21st. The issue with the webservers was resolved at 2040 GMT on May 21st. Anyone still encountering this page should check their connectivity to our webservers by visiting https://client.eveonline.com/launcherv3 in their browser of choice. If the issue still persists then filing a bug report will allow us to attempt to determine what the problem is and what's causing it.
- Starting the EVE Client doesn't load any user settings
-After the initial update was deployed to bring the EVE Launcher up to its new version, many users reported that their settings had been deleted. Several workarounds were posted for this which entailed navigating to hidden system folders and copying files, but the easiest solution was to close any instances of the EVE Client and EVE Launcher. -The problem was that EVE Client was inheriting a working directory in what's known as a short style path. This is a Windows feature that allows legacy applications to be able to reference modern file paths that contain white space characters. The EVE Client would inherit a path that was like this C:\PROGRA~2\CCP\EVE rather than C:\Program Files (x86)\CCP\EVE. This meant that the EVE Client expected the user settings at a path like c_progra~2_ccp_eve_tranquility rather than c_program_files_(x86)_ccp_eve_tranquility. Copying the settings between these two folders worked, since the EVE Client would find them in the new location, but rebooting fixed the path issue by allowing the EVE Launcher to correctly start with a fully qualified path name. I urge anyone who is still experiencing lost settings to file a bug report, and attach the EVE Launcher logs from the launcher\cache folder within their EVE installation.
- Starting EVE from Steam returned an error
-For people starting from Steam, the EVE Launcher would not be able to connect properly and would return a very confusing error message. This issue should now be resolved. Anyone still experiencing this should file a bug report and attach the logs.
- Banned, expired and trial users getting strange error messages after starting the EVE Client
-These users get an error message from the EVE servers when they try to connect, since they're not allowed onto the game server itself. The message they receive from the server references a user called EVE-SSO-CONNECTION. This is still an issue, and is related to the error message returned. This will be fixed in a later update to the EVE Client.
- Log off button removed
-Historically the log off button hasn't functioned as a log off feature; the button used to simply close the current Client, and start a new one on the login screen. Since it is our goal to remove this login screen, the log off button doesn't make sense. There is some design that needs to be done here, since the intent of most people clicking the button is to take them back to either a) the character selection screen so that they can switch characters or to the login screen to change users. -With user login moved into the EVE Launcher, we need to follow up on the release of the new EVE Launcher by adding in either the ability to switch characters or to relaunch the EVE Launcher and switch users, or supply a way to improve this flow. We're aware of this and are planning accordingly.
Anyone else who is still encountering errors should file a bug report. I've no doubt that there are other errors out that have been lost in the feedback we've received, and I don't want to miss out on those issues that people are experiencing.
Looking forward from the issues surrounding the deployment, I want to talk about our motivations for the change:
For a long time we've had two methods for logging into the EVE Universe: the EVE Client method, which communicates with the EVE backend servers for authentication using our proprietary networking library and the more modern method used by our web presence and DUST 514. This left us in a position where any future improvements to authentication security or flow would have to either extend the custom code or adapt to the new SSO method that was being developed. We opted for the later choice, and by doing so made the decision to move the login out of the EVE Client.
It's long been our goal that with a non-EVE Client application on the user's computer, we could start offering a whole range of EVE related services that are only available currently from within the EVE Client. This could be anything but as examples of things that we toyed with, consider out of game access to chat channels or always connected EVE Voice. With the login moved out of the game, and you having an authenticated session in the EVE Launcher, we can start exploring these options further.
The deployment on May 21st was just the first in what we hope are a number of improvements we can make to the flow of users connecting to the game, and in how they experience the EVE Universe. In the coming days and weeks we're going to be pushing out fixes for the issues that are listed above, but also changes to the login flow, and improvements that we can gather from the community. One of the hot topics that many of you have voiced concern over is the ease of using multiple accounts at the same time, all with different accounts. You can rest easy on this count, since it is not our intent to remove or limit the functionality in this area--quite the opposite.
As we start pushing out updates to the EVE Launcher and login flow, please watch this thread for updates as we address issues and direct you to the relevant threads as we gather your input on improvements. Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
271
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Posted - 2013.05.23 18:08:00 -
[2] - Quote
- Reserved for further updates - Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Guard
C C P C C P Alliance
3890
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Posted - 2013.05.23 18:51:00 -
[3] - Quote
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.
During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a dayGÇÖs worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). HereGÇÖs a quick guide on how to apply those skillpoints.
We're sorry for the inconvenience and we hope you can use these skill points on your adventures.
Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you. CCP Guard | EVE Community Developer |-á@ccp_guard |
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Smoking Blunts
ZC Industries Dark Stripes
506
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Posted - 2013.05.23 19:11:00 -
[4] - Quote
way to duck out of the feed back topic OMG when can i get a pic here
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Madlof Chev
Sniggerdly Pandemic Legion
146
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Posted - 2013.05.23 19:13:00 -
[5] - Quote
I'm not sure if this is a technical limitation, but the only way in which the new launcher would actually make it faster for me to launch multiple clients than it was before would be if it were possible to launch another client that you've signed in while a client is launching. This is pretty terrible to explain, so I'll do a FORUMDIAGRAM(tm)
Previous
>open launcher >spam return key >speed log in while alt-tabbing
New Launcher
>open launcher >log in >click play >switch user >log in >wait for the client to launch fully
^^^^ This is where it gets slow - I can log in faster than the launcher will let me launch clients. I really don't want to sit through this if I need to log in a cyno chain quickly and from what I can tell, you want to remove the login screen, so going through ExeFile.exe won't work around this for long. |
Smoking Blunts
ZC Industries Dark Stripes
506
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Posted - 2013.05.23 19:13:00 -
[6] - Quote
can we still bypass the launcher using the bin folder eve.exe?
as I only want the game client on my pc. I do not want some bloated sales tool OMG when can i get a pic here
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pmchem
GoonWaffe Goonswarm Federation
497
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Posted - 2013.05.23 19:15:00 -
[7] - Quote
What is the response of CCP to the concept of the login screen being iconic art? https://forums.eveonline.com/default.aspx?g=posts&m=3070688#post3070688
Iconic art, and an excellent new player experience, which is now gone. |
TheEvilGuitarist
Ion Corp. NightSong Directorate
0
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Posted - 2013.05.23 19:19:00 -
[8] - Quote
Log off button is back \o/ |
Vaerah Vahrokha
Vahrokh Consulting
4102
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Posted - 2013.05.23 19:20:00 -
[9] - Quote
Since this has been an appreciated suggestion on the other thread, I am going to repost it here.
It deals with an idea about how to greatly streamline the users experience including multi-accounters and comes with screenshots of mock up screens.
Super extra constructive usability suggestion with screenshots!
With reference to this anticipation:
Considering the passwords will be stored in the cloud, the following IS possible to do and will provide easy transition from the current log in scheme to the future "master account" implementation.
Phase 1: current mechanic.
One easy to use check box list with the account names. The choices are only done once, then they are saved so the users will always presented with the saved checkboxes selection already made.
One button to start all the selected accounts (and thus clients).
Screenshot
Phase 2: master account / single sign on.
It's an extension of the above.
Now when you check an account name, it automatically expands and shows the 3 characters in that account. The user chooses which character to play with a simple checkbox.
One button to start all the selected characters, no hassle, no need to select characters in game any more => usability.
This hierarchical selection is more difficult to code, but you can implement it well past Odyssey.
Screenshot. Auditing | Collateral holding and insurance | Consulting | PLEX for Good Charity
Twitter channel |
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CCP Atropos
C C P C C P Alliance
274
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Posted - 2013.05.23 19:22:00 -
[10] - Quote
Smoking Blunts wrote:can we still bypass the launcher using the bin folder eve.exe?
as I only want the game client on my pc. I do not want some bloated sales tool You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense.
I agree that the old login screen was iconic, and I understand the passion with which many people have objected to it's deprecation. We've been discussing this quite extensively amongst the teams involved and we have some ideas that mesh with the move of login to the EVE Launcher and the desire to have an immersive experience akin to the current one.
Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link. Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Guard
C C P C C P Alliance
3897
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Posted - 2013.05.23 19:22:00 -
[11] - Quote
That's something we're very aware of, we know a lot of people loved the old log-in screen for it's artistic value even if it doesn't serve a technical need any longer. And it's a question we will address. I'm not the right person to go deeper into that at this point though :)
But it's one of those things that are noted. CCP Guard | EVE Community Developer |-á@ccp_guard |
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Liang Nuren
Heretic Army Heretic Initiative
3702
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Posted - 2013.05.23 19:22:00 -
[12] - Quote
CCP Guard wrote:With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP. During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a dayGÇÖs worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). HereGÇÖs a quick guide on how to apply those skillpoints. We're sorry for the inconvenience and we hope you can use these skill points on your adventures. Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.
Thanks. Totally unnecessary but appreciated nonetheless. Good luck :)
-Liang Normally on 5:00 -> 9-10:00 Eve (Aus TZ?) Blog: http://liangnuren.wordpress.com PVP Videos: http://www.youtube.com/user/LiangNuren/videos Twitter: http://twitter.com/LiangNuren
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Smoking Blunts
ZC Industries Dark Stripes
506
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Posted - 2013.05.23 19:25:00 -
[13] - Quote
CCP Atropos wrote:[quote=Smoking Blunts]can we still bypass the launcher using the bin folder eve.exe?
as I only want the game client on my pc. I do not want some bloated sales tool You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense.
[quote]
it makes sense to me, as currently I have no fast way to swap toons over 8 accounts as the log off function was removed. the launcher isn't fit for purpose in its current state OMG when can i get a pic here
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Obunagawe
20
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Posted - 2013.05.23 19:27:00 -
[14] - Quote
CCP: When do you intend to remove the ability to use the Exefile.exe workaround method entirely? If I can at least plan for the event it will be a less bitter pill to swallow. |
Salpun
Paramount Commerce
495
|
Posted - 2013.05.23 19:28:00 -
[15] - Quote
CCP Atropos wrote:Smoking Blunts wrote:can we still bypass the launcher using the bin folder eve.exe?
as I only want the game client on my pc. I do not want some bloated sales tool You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense. I agree that the old login screen was iconic, and I understand the passion with which many people have objected to it's deprecation. We've been discussing this quite extensively amongst the teams involved and we have some ideas that mesh with the move of login to the EVE Launcher and the desire to have an immersive experience akin to the current one. Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link. https://forums.eveonline.com/default.aspx?g=posts&m=3072465#post3072465 |
Zilero
Love Squad Confederation of xXPIZZAXx
75
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Posted - 2013.05.23 19:28:00 -
[16] - Quote
CCP Atropos wrote:Smoking Blunts wrote:can we still bypass the launcher using the bin folder eve.exe?
as I only want the game client on my pc. I do not want some bloated sales tool You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense.
Please keep this functionality! having an additional layer between login and the game makes no sense! all it does is slow down the speed at which you can login multiple chars.
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Maximus Andendare
Future Corps Sleeper Social Club
205
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Posted - 2013.05.23 19:31:00 -
[17] - Quote
CCP Guard wrote:With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP. During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a dayGÇÖs worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). HereGÇÖs a quick guide on how to apply those skillpoints. We're sorry for the inconvenience and we hope you can use these skill points on your adventures. Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you. There's no way to apply the sp to the pilot that's actually training at the time the sp is applied? I have several manufacturing characters that don't need anymore training but the account character training at the time could certainly use them!
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veera Haklar
Republic Military School Minmatar Republic
8
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Posted - 2013.05.23 19:33:00 -
[18] - Quote
Any way around the sp going to highest current sp toons on an account, The highest sp toon on my account is certainly not my main, and is infact a character i don't even use anymore, or should i just shut up and be greatfull? :p |
Balder Verdandi
Czerka. WHY so Seri0Us
148
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Posted - 2013.05.23 19:33:00 -
[19] - Quote
Smoking Blunts wrote:CCP Atropos wrote:Smoking Blunts wrote:can we still bypass the launcher using the bin folder eve.exe?
as I only want the game client on my pc. I do not want some bloated sales tool You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense. it makes sense to me, as currently I have no fast way to swap toons over 8 accounts as the log off function was removed. the launcher isn't fit for purpose in its current state
^^ This!!!
We need a way to log in multiple accounts easily, and the loss of the traditional game logon screen (via the \bin\EXE file) defeats the purpose of multi-boxing. If the customer base can't log more than one account, or at least have the ease of use to do this, I expect many of those with multiple accounts won't renew subscriptions/buy PLEX in game.
If we can't use our alts when we need them, and do so with ease, why should I spent my money on them?
Long live the failure of "Unified Inventory"! Player Owned Station fix dated back to 2006!
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Par'Gellen
244
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Posted - 2013.05.23 19:33:00 -
[20] - Quote
CCP Atropos, I noticed you skipped this customer's question so I'll requote it here for you. Please do not ignore this twice.
Madlof Chev wrote:I'm not sure if this is a technical limitation, but the only way in which the new launcher would actually make it faster for me to launch multiple clients than it was before would be if it were possible to launch another client that you've signed in while a client is launching. This is pretty terrible to explain, so I'll do a FORUMDIAGRAM(tm)
Previous
>open launcher >spam return key >speed log in while alt-tabbing
New Launcher
>open launcher >log in >click play >switch user >log in >wait for the client to launch fully
^^^^ This is where it gets slow - I can log in faster than the launcher will let me launch clients. I really don't want to sit through this if I need to log in a cyno chain quickly and from what I can tell, you want to remove the login screen, so going through ExeFile.exe won't work around this for long.
(To be honest, I can understand how it can be pretty demoralising for something you've worked on to get bypassed by a bunch of people [practically everyone I know in-game is launching from \bin\], but this really does represent a step back in terms of functionality.) I'd also like a reply to this issue. Having to wait several seconds for the "Launching..." button to revert back to "Play" so we can launch another client is quite ridiculous. What are you thoughts on how this can be resolved? CCP, I understand that "To err is human", but it shouldn't be the company motto... |
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Smoking Blunts
ZC Industries Dark Stripes
507
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Posted - 2013.05.23 19:33:00 -
[21] - Quote
I don't need the launcher for voice comms. this is taken care of at corp, alliance and blue blob lvl.
I don't need your out of game channels, I have jabber.
currently the launcher is trying to sell us dust, more accounts we cant log in easy and plex's. dressing it up currently as anything more than a sales tool is just bad
OMG when can i get a pic here
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Lord Haur
Grim Determination Nulli Secunda
88
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Posted - 2013.05.23 19:35:00 -
[22] - Quote
I believe you should be able to petition a GM to move the bonus SP to your desired character.
I've successfully petitioned to have the bonus remap we had as a gift at Christmas 2011 moved to a different character. |
Kyria Stenory
ICE is Coming to EVE Goonswarm Federation
1
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Posted - 2013.05.23 19:37:00 -
[23] - Quote
Quote:Log off button removed Well, that's not so bad... But can we expect a "switch character" button instead ? Not only it's missing for years, but it'd be really usefull to switch between our chars (trading char, main, cyno etc) instead of having to close the game, log in again. |
Dersen Lowery
Laurentson INC StructureDamage
502
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Posted - 2013.05.23 19:38:00 -
[24] - Quote
I know that it seems a bit backwards, and it may take some setting up, but:
What if the launcher had a configuration option so you had the option of entering your login credentials, for all your accounts, without logging in? The launcher could then hit the API, grab all your characters, and then ask you for a "master account and password" so that you still had login security. Initially, this could be stored locally.
With that in place, the following scenarios become possible:
1) you click on one character, enter one username and password, and log in;
2) you shift-click on multiple characters, enter one username and password, and log in;
3) you shift-click on multiple characters, choose to Save Selection As..., pick 1-3 portraits to be used as a visual tag for the set (in the large-small-small style used in the current login screen. Then, when you want to log in your one-man mining op, or jump freighter moving team, or whatever, you just click on one saved set, enter one username and password, and log in.
The launcher would enter whichever account credentials were necessary behind the scenes.
Then, when you guys are ready to roll out master accounts... you already have them. You can just query the launchers for them, and boom, done. Per-account usernames and passwords could be phased out painlessly, because the customer doesn't deal with them anymore; the launcher takes care of that. Proud founder and member of the Belligerent Desirables. |
Valtrinor
S0utherN Comfort Raiden.
2
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Posted - 2013.05.23 19:42:00 -
[25] - Quote
CCP Atropos wrote:... Since it is our goal to remove this login screen, the log off button doesn't make sense. ...
With due respect to being able to see the design purpose here, if that login screen is removed, how exactly do you propose people launch a new client quickly, with one click? This is currently achieved via having ExeFile.exe pinned to the taskbar and middle-clicking any EVE client already running (on Windows 7 and 8, pretty sure this was in Vista as well). One option would be retaining the launcher after starting clients, but this introduces unnecessary clutter and multiples the needed clicks tremendously. It also fails entirely to function in use cases with multiple unique settings sets (via the Junction trick). |
MItchell Jensen
Gravit Negotii S2N Citizens
25
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Posted - 2013.05.23 19:43:00 -
[26] - Quote
CCP Atropos wrote:Smoking Blunts wrote:can we still bypass the launcher using the bin folder eve.exe?
as I only want the game client on my pc. I do not want some bloated sales tool You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense. I agree that the old login screen was iconic, and I understand the passion with which many people have objected to it's deprecation. We've been discussing this quite extensively amongst the teams involved and we have some ideas that mesh with the move of login to the EVE Launcher and the desire to have an immersive experience akin to the current one. Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link.
If you end up finding it please tell one of the PR guys to throw it on Reddit :) If it's good enough to have a dev's recommendation, it deserves some more attention. CCP Dropbear: rofledit: ah crap, dev account. Oh well, official rofl at you sir. |
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CCP Atropos
C C P C C P Alliance
275
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Posted - 2013.05.23 19:43:00 -
[27] - Quote
Par'Gellen wrote:CCP Atropos, I noticed you skipped this customer's question (the very first one asked of you) so I'll requote it here for you. Please do not ignore this twice. Madlof Chev wrote:I'm not sure if this is a technical limitation, but the only way in which the new launcher would actually make it faster for me to launch multiple clients than it was before would be if it were possible to launch another client that you've signed in while a client is launching. This is pretty terrible to explain, so I'll do a FORUMDIAGRAM(tm)
Previous
>open launcher >spam return key >speed log in while alt-tabbing
New Launcher
>open launcher >log in >click play >switch user >log in >wait for the client to launch fully
^^^^ This is where it gets slow - I can log in faster than the launcher will let me launch clients. I really don't want to sit through this if I need to log in a cyno chain quickly and from what I can tell, you want to remove the login screen, so going through ExeFile.exe won't work around this for long.
(To be honest, I can understand how it can be pretty demoralising for something you've worked on to get bypassed by a bunch of people [practically everyone I know in-game is launching from \bin\], but this really does represent a step back in terms of functionality.) I'd also like a reply to this issue. Having to wait several seconds for the "Launching..." button to revert back to "Play" so we can launch another client is quite ridiculous. What are you thoughts on how this can be resolved? We're actively working on these issues and if you check against Singularity you should see that switching user accounts resets the 'Launching...' state of the button. Product Owner, EVE Launcher | Team Special Circumstances |
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Hagbard Solaris
Omega Eternal
1
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Posted - 2013.05.23 19:45:00 -
[28] - Quote
On the original threadnaught, the first post was by CCP Phantom and he said: "The main change is a new and improved landing page and a new login mechanism which will allow you to log into EVE Online using our SSO (single sign on) service. "
I ran the new launcher, signed on, and entered the game no problems. The launcher was still open, so I gated from the launcher to Account Management and clicked the Login button. My credentials were not passed to account management. I had to enter my name and password manually. The only non-cosmetic reason for rolling out this disaster of a launcher was to allow the SSO credentials to pass to other Eve websites that use SSO. In your Dev Blog, you specifically mentioned that Account Management was one of the new SSO websited.
Why doesn't the SSO launcher not pass my SSO login information to the other SSO websites?
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Elfaen Ethenwe
Eternal Rising Executive Outcomes
11
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Posted - 2013.05.23 19:45:00 -
[29] - Quote
Whilst the free sp is nice, i'd much rather the abillity to use junctions as stated in this wiki post:
http://wiki.eveonline.com/en/wiki/Multiple_clients
I have 7 accounts, you've made life very difficult with this change! |
Maximus Andendare
Future Corps Sleeper Social Club
205
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Posted - 2013.05.23 19:45:00 -
[30] - Quote
CCP Atropos wrote:Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link. Here ya go (this one looks awesome, if you guys could get the render time fast on the avatars:
http://farm9.staticflickr.com/8070/8191191887_8975bc2833_o.png
From this post: https://forums.eveonline.com/default.aspx?g=posts&m=3056173#post3056173 |
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