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Author |
Thread Statistics | Show CCP posts - 82 post(s) |

Salpun
Paramount Commerce
499
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Posted - 2013.05.25 17:08:00 -
[451] - Quote
Official comment about this thread please.
https://forums.eveonline.com/default.aspx?g=posts&t=239683&find=unread |
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CCP Atropos
C C P C C P Alliance
296

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Posted - 2013.05.25 17:09:00 -
[452] - Quote
What kind of comment are you looking for? Product Owner, EVE Launcher | Team Special Circumstances |
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Smoking Blunts
ZC Industries Dark Stripes
550
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Posted - 2013.05.25 17:10:00 -
[453] - Quote
CCP Atropos wrote:Par'Gellen wrote:CCP Atropos wrote: saw a post stating that they found it fine to log in with multiple accounts, saying it was as fast, if not faster, than the old method. I now have to determine if that person is the exception or not, and to do that people need to forward me their issues and concerns. Many already have, and I think it's safe to conclude that in this instance it was an exceptional case, and not representative of everyone else. I'm not going to tell you that the design is perfect, but it's something that we're actively iterating upon: there have been changes made to the design already, taken directly from our own experience and the player feedback here. If you are talking about my post earlier I can't imagine how I would be the exception to the rule. I just open the launcher, select the account I'd like to log in, enter password, click log in, then click switch user account, repeat. Very fast. Please don't misconstrue what I said; I love the fact that you find it better and faster (that was essentially the point) it's just that from the tone of the forum not many people agree with your position. I want to work with those who don't agree and find either ways to meet them in the middle, bring them around to my point of thinking or come up with an acceptable solution 
tbh if you said you wont ever get rid of the bin folder bypass id never post on this subject again.
its a solution that im happy with and offers me the functionality that I need OMG when can i get a pic here
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Hagbard Solaris
Omega Eternal
2
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Posted - 2013.05.25 17:14:00 -
[454] - Quote
I Love Boobies wrote:Kind of sad in my opinion that players themselves are in some cases finding fixes that CCP cannot. Should be CCPs job to make sure they have a working product when they release it, and not these issues they have had recently. Makes me wonder about the quality control process at CCP, and if perhaps some new method should be applied.
Perhaps making it much easier to get onto Singularity for people who aren't technologically advanced enough to accomplish the task of doing so in order to make the testing. Maybe some kind of opt in option when you install the Eve client that automatically sets up a Singularity client on your computer along with the Tranquility one. Adding some kind of incentive on Tranquility along with making the feature I described above would most likely make the testing more real world and more bugs could be found.
I think if there was easier access to Singularity with Tranquility incentives, CCP could get better real world results and find the bugs that need to be found without having all these release day problems.
On the first point, you are absolutely correct. I realize that CCP cannot test every type of user installation in house, but basics like Non-Admin user problems based on storing data in the program files directory (against Microsoft's published development guidelines) and zombie launcher processes should have been easily found by CCP in house and corrected before release. For the second point, CCP has pages of feedback from SiSi testing of this new launcher from real world users. Several of the bugs currently in the Tranquility launcher were posted, and CCP ignored them. CCP released the launcher anyway, and these same bugs are now reported in these feedback threads. All the real world feedback in the universe is useless if the developers choose to ignore it. |

Salpun
Paramount Commerce
499
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Posted - 2013.05.25 17:14:00 -
[455] - Quote
CCP Atropos wrote:What kind of comment are you looking for? Likely hood of official launcher getting same functionality soon. Strength of his code? Could you just borrow his code and all would be well or now that a player has coded it will it take longer for same functionality to reach the launcher.
His launcher was going to be brought up some time might as well be ahead of the issue. |
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CCP Atropos
C C P C C P Alliance
296

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Posted - 2013.05.25 17:15:00 -
[456] - Quote
Smoking Blunts wrote:tbh if you said you wont ever get rid of the bin folder bypass id never post on this subject again.
its a solution that im happy with and offers me the functionality that I need I can't make that statement, because it wouldn't be true. At some undetermined point in the future it will be removed. I can however restate what I've already posted and say that it won't go away until the functionality you're making use of and desire is available in the EVE Launcher. Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
297

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Posted - 2013.05.25 17:22:00 -
[457] - Quote
Salpun wrote:CCP Atropos wrote:What kind of comment are you looking for? Likely hood of official launcher getting same functionality soon. Strength of his code? Could you just borrow his code and all would be well  or now that a player has coded it will it take longer for same functionality to reach the launcher. His launcher was going to be brought up some time might as well be ahead of the issue.  Most of the features that are in the linked thread were on our backlog except the storage of passwords. Password storage wasn't done in the EVE client for security reasons and we don't do it in the EVE Launcher for those same reasons. As for when, I can't really say. I also would not like to comment on the code; primarily because it could be misconstrued as some sort of official support or endorsement or the code, project and initiative. Product Owner, EVE Launcher | Team Special Circumstances |
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Cevin North
Red Dwarf Mining Corporation space weaponry and trade
12
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Posted - 2013.05.25 17:23:00 -
[458] - Quote
CCP Atropos wrote:What kind of comment are you looking for?
Perhaps a " yes we think this is a good idea / crap idea / not misuse of code according to eula ???? (At least that is the answer i personaly hope to see on this question) |

Salpun
Paramount Commerce
499
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Posted - 2013.05.25 17:24:00 -
[459] - Quote
CCP Atropos wrote:Salpun wrote:CCP Atropos wrote:What kind of comment are you looking for? Likely hood of official launcher getting same functionality soon. Strength of his code? Could you just borrow his code and all would be well  or now that a player has coded it will it take longer for same functionality to reach the launcher. His launcher was going to be brought up some time might as well be ahead of the issue.  Most of the features that are in the linked thread were on our backlog except the storage of passwords. Password storage wasn't done in the EVE client for security reasons and we don't do it in the EVE Launcher for those same reasons. As for when, I can't really say. I also would not like to comment on the code; primarily because it could be misconstrued as some sort of official support or endorsement or the code, project and initiative. Thanks just getting it on the record. |

Smoking Blunts
ZC Industries Dark Stripes
550
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Posted - 2013.05.25 17:30:00 -
[460] - Quote
CCP Atropos wrote:Smoking Blunts wrote:tbh if you said you wont ever get rid of the bin folder bypass id never post on this subject again.
its a solution that im happy with and offers me the functionality that I need I can't make that statement, because it wouldn't be true. At some undetermined point in the future it will be removed. I can however restate what I've already posted and say that it won't go away until the functionality you're making use of and desire is available in the EVE Launcher.
the functionality was in the old launcher/patcher. SSO and your whole concept behind it will continue to break it for multiaccount holders.
I don't want a single account name and password for all my accounts - its less secure I don't want some token thing to add an extra step to logging in. i dont want 2 programs running on my pc just so i can get 1 eve client to work I don't care about your voice coms and facebook pages, twitch tv and other such waste of time
I just want to get to each account individually with the 3 steps(or less) I currently use. like I have done for the bulk of the last 8 years ive played. its not about change, meh change isn't an issue UNLESS its a loss of functionality i.e. the current launcher
if all your trying to achive is a way of linking accounts together so you can track them. let me do that via account managment OMG when can i get a pic here
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Sarmatiko
1146
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Posted - 2013.05.25 17:41:00 -
[461] - Quote
CCP Atropos wrote:Password storage wasn't done in the EVE client for security reasons and we don't do it in the EVE Launcher for those same reasons. Guess we have to use 3rd party tools then, switching to even more insecure zone of custom code, because CCP is unwilling to provide this feature officially. 
ps: I occasionally play GW2 and their launcher has "save password" function from the early beta and this is extremely useful. While concerns about user security are valid, please let me worry about my own security. After all, if someone breaks into my computer (physically\remotely), stealing all data (including encrypted password storage) - EVE account credentials will be the least important thing to worry about. -¥ |

Salpun
Paramount Commerce
499
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Posted - 2013.05.25 17:46:00 -
[462] - Quote
When I hear SSO I think yay I can sign into a master account interface select the computer template I am logging into and EVE will launch with the same setup I had when I closed it down. Sounds like great use of the CREST interface to me. |

James Amril-Kesh
4S Corporation RAZOR Alliance
5166
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Posted - 2013.05.25 17:48:00 -
[463] - Quote
Sarmatiko wrote:While concerns about user security are valid, please let me worry about my own security. And who do you come running to whenever your account gets accessed by someone without your knowledge or consent? That's right, CCP. Statements like "let me worry about my own security" aren't enough to simply remove liability, nor are they or any disclaimers or agreements going to stop people from petitioning if their accounts are or are suspected to be compromised. -áMy (mostly boring) Youtube channel. |

Niding
Polaris Project Curatores Veritatis Alliance
18
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Posted - 2013.05.25 17:51:00 -
[464] - Quote
I kinda get why they are using the lancher to promote Twitch for example.
Lately EVE has made it to the frontpage of the twitch games page, intitally thru the efforts of streamers like Mad_ani and Mittens etc, and it seems like CCP has taken note of this. Alot of potential customers will randomly click on frontpage streams of Twitch looking for entertainment. A % of these will sign up for a trial and possibly become paying customers. I get that part.
But making the CURRENT userbase suffer for a promotional tool (in part) isnt a way to go forward. Ive been a twitch viewer long time before CCP took notice of it, and there is absolutly nothing on the launcher that I even have the slightest intrest of.
I know you have said repeatedly you will remove the EXEFILE gamestart feature, but only when customers are satisfied with the new launcher. Based on what I see from the launcher functionality, I have a hard time seeing you will ever reach that level. I hope Im wrong in that assumption.
Im betting at one point when forum has quieted down somewhat you take that as a "everything is ok" sign and just goes ahead with the final step (no more exefile start).
With the inevitable threadnaughts. |

Hagbard Solaris
Omega Eternal
2
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Posted - 2013.05.25 17:57:00 -
[465] - Quote
Niding wrote:I kinda get why they are using the lancher to promote Twitch for example.
Lately EVE has made it to the frontpage of the twitch games page, intitally thru the efforts of streamers like Mad_ani and Mittens etc, and it seems like CCP has taken note of this. Alot of potential customers will randomly click on frontpage streams of Twitch looking for entertainment. A % of these will sign up for a trial and possibly become paying customers. I get that part.
But making the CURRENT userbase suffer for a promotional tool (in part) isnt a way to go forward. Ive been a twitch viewer long time before CCP took notice of it, and there is absolutly nothing on the launcher that I even have the slightest intrest of.
I know you have said repeatedly you will remove the EXEFILE gamestart feature, but only when customers are satisfied with the new launcher. Based on what I see from the launcher functionality, I have a hard time seeing you will ever reach that level. I hope Im wrong in that assumption.
Im betting at one point when forum has quieted down somewhat you take that as a "everything is ok" sign and just goes ahead with the final step (no more exefile start).
With the inevitable threadnaughts.
This. THIS. A THOUSAND times this. As soon as we stop getting on CCPs arse about their broken new launcher, they will assume we all now love the smeggin' thing. The answer, of course, is to continue threadnaught after threadnaught until they realise that the paying userbase they already have prefers functionality to neat new pictures and links to everything a 12 year old with ADHD needs to keep them staring at CCP's adverts. |

Lysa Riay
Pator Tech School Minmatar Republic
76
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Posted - 2013.05.25 18:00:00 -
[466] - Quote
Just give me back the pre-launcher days option back of open EVE and login on 1 of my remembered accounts! Old version of the Launcher was better than this new one, but is still pointless!
I want to play EvE-Online, not change user name, enter password, accept EULA, launch game - Everytime I want to log 1 (or more) of my 4 accounts on!!!
It should be Choose Account (or add & remember a new one) , enter password, PLAY (EULA only if you update it & ONCE per client (not account))
How HARD is it to understand that I pay to play, not 'fart about' with a launcher???
And if this annoys the marketing machine, then they know how I feel! Could Klang take the (now rotting) pizzas out as they leave the building plz. |

MaRU2760 133
Veerhouven Ventures
36
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Posted - 2013.05.25 18:03:00 -
[467] - Quote
James Amril-Kesh wrote:To all the people who say they're going to unsubscribe over added effort to log in or similar issues (not talking to the people who can't get into the game at all):
Do you seriously believe that this threat actually means anything in this context? Do you not realize that the more you use it over such trivial matters (especially when there are easy workarounds) the more it weakens your position in the future?
Sometimes I wonder how many people who threaten to unsubscribe actually end up doing it.
After Incarna, I shut down three of my 5 accounts. I didn't totally unsubscribe, but I never threatened to, either.
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Sarmatiko
1146
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Posted - 2013.05.25 18:04:00 -
[468] - Quote
James Amril-Kesh wrote:Sarmatiko wrote:While concerns about user security are valid, please let me worry about my own security. And who do you come running to whenever your account gets accessed by someone without your knowledge or consent? That's right, CCP. Once again for my "argue-all-the-things" buddy: let me worry about my own local password storage safety. It's not like CCP currently protecting end users from protocol sniffing, backdors and other nasty things. It's not like they forcing us to change passwords regularly, increasing overall accounts security.
It's 2013 already, and SSO thing is here. There is a lot of additional things that increase security for regular users, without relying on password insecurity - email authorization (currently annoys me works in GW2, each time my subnet changes), mobile authentication (FF 2011 tokens, anyone?), SMS authentication, you name it.
And yes, if for some reason someone hacks my account I will go straight to support. And they will help me to resolve this issue, even if I'm total idiot without computer knowledge using "123456" password for all my accounts - because this is what support do. -¥ |

Salpun
Paramount Commerce
499
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Posted - 2013.05.25 18:07:00 -
[469] - Quote
A slimmed down expert user version should be generated. People will complain until its part of the launcher. |

Niding
Polaris Project Curatores Veritatis Alliance
19
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Posted - 2013.05.25 18:09:00 -
[470] - Quote
Threats to "emorageQuit!!111" isnt effective, I agree.
But if something isnt designed or performing as it was intended, or with secondary effects not realised on release, then its only natural to post on this forum to make CCP aware of it. Making a trip to Iceland to convey your misgivings might be a bit over the top. (possibly land you a restraining order). |
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Alphea Abbra
Grim Determination Nulli Secunda
231
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Posted - 2013.05.25 18:10:00 -
[471] - Quote
CCP Atropos wrote:Smoking Blunts wrote:tbh if you said you wont ever get rid of the bin folder bypass id never post on this subject again.
its a solution that im happy with and offers me the functionality that I need I can't make that statement, because it wouldn't be true. At some undetermined point in the future it will be removed. I can however restate what I've already posted and say that it won't go away until the functionality you're making use of and desire is available in the EVE Launcher. I don't think I've been anything but blunt through this and the announcement thread, so why stop now? This promise should have been said before you even mentioned taking the bin/ExeFile bugfix away. At least some of my criticism would have been irrelevant in that case.
You asked before what I saw as problems with the launcher. I think my way of explaining it would be to say what I desire of a launcher, what I don't want in a launcher, and what I can't accept in a launcher.
I want the launcher to update my game (preferably fast, which is why I thought the peer-2-peer thing was nice); launch my game; give me access to repair tools. The launcher itself should be 1-click-done once I have started the launcher from Windows. I understand from a company perspective you also want news articles/dev blogs/patch notes etc., and although I personally don't need that and would disable it if I had the chance, I see no issues with it. What I don't want in a launcher is attempts to sell me anything, or load (or dependency on) anything from the web except actual game updates. These things have nothing to do with launching the game, and any sort of delay here is a clear-cut nuisance. What I can't accept in a launcher is social media (fb, twit, YT, myspace, G+, linkedin etc etc etc), and any extra clicks that are in the way of my use of the launcher: launching the game. The launcher should not do anything once I have launched the game.
If you build the launcher into the game (As it was when the login frontpage was the updater) then it should be even fewer clicks. For a main (From starting the launcher from Windows), it should be type password, enter (confirm pw), enter (select default char). For an alt, 1 click before that to select which one. Here, people who set their system up to handle separate clients should always only have the mains' login sequence. Currently, the login page does that, but the launcher doesn't. This is a question of design, the point I have contended.
Other things, such as 2 EULA accepts required per account per launcher, or verifying the client for 30-60 seconds, or "you seem offline, you can still rage on the EVE-O forums!", or memory bloat... to me seems like bugs that would be ironed out no matter which launcher design philosophy was used. They shouldn't happen, but ... well, software will always be buggy on first release.
Some time (I think FanFest 2011 or 2012) CCP talked about securing login services, master accounts etc. These issues would be meaningful to change the login procedures to accomodate. Right now, all I saw was that you took something that should be so simple that any idiot could do it, and turn it into a slow, meaningless caricature of a launcher, then promised to make it awesome later, and remove the workaround to escape from the launcher. I don't think anyone should be surprised at the outrage.
With the promise you made above, however, I'll be waiting to see what you do, not what you say. |

Alphea Abbra
Grim Determination Nulli Secunda
231
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Posted - 2013.05.25 18:20:00 -
[472] - Quote
James Amril-Kesh wrote:And who do you come running to whenever your account gets accessed by someone without your knowledge or consent? That's right, CCP. Statements like "let me worry about my own security" aren't enough to simply remove liability, nor are they or any disclaimers or agreements going to stop people from petitioning if their accounts are or are suspected to be compromised. If someone gets remote access to locally stored password for EVE on my PC, they probably also have access to all other locally stored passwords (Browser-remembered, saved somewhere, cookies to mails with them etc), and if someone has physical access they could probably access my bank details among other things. In the first case, EVE would be #5 or #6 on my worries, while in the second case it would be at the bottom along with forum accounts or steam-games (or equivalents). |

MaRU2760 133
Veerhouven Ventures
36
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Posted - 2013.05.25 18:23:00 -
[473] - Quote
Kyjen Geashi wrote:oh and the offline installer does not work at this moment. Not sure why but i'm in limbo till thay fix there install server and file structure because i should have problems downloads of any files needed for EVE
We're not ignoring you. It's just that your problem is a little different than most. I had to uninstall/reinstall to get back into the game, but I didn't have any problems.
Sorry.
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Par'Gellen
250
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Posted - 2013.05.25 18:27:00 -
[474] - Quote
MaRU2760 133 wrote:James Amril-Kesh wrote:To all the people who say they're going to unsubscribe over added effort to log in or similar issues (not talking to the people who can't get into the game at all):
Do you seriously believe that this threat actually means anything in this context? Do you not realize that the more you use it over such trivial matters (especially when there are easy workarounds) the more it weakens your position in the future?
Sometimes I wonder how many people who threaten to unsubscribe actually end up doing it. After Incarna, I shut down three of my 5 accounts. I didn't totally unsubscribe, but I never threatened to, either. I did something similar after the Uniborked Inventory patch. After being subjected to the jackassery and indifference of a certain CCP employee here on the forums I decided it was time for a break. So I let my subs run dry on all 4 accounts. Only reason I came back almost a year later was for the friends I missed.
I am SO glad that certain guy hasn't decided to weigh in with his numbskullery here yet. He'd probably have me quitting again for sure.
Thank you Atropos for being a civil and understanding dev. It really goes a long way. CCP, I understand that "To err is human", but it shouldn't be the company motto... |

MaRU2760 133
Veerhouven Ventures
36
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Posted - 2013.05.25 18:31:00 -
[475] - Quote
Par'Gellen wrote:Here is an idea for alleviating the launcher's python memory bloat issue. How about adding into the launcher the ability to enter specific client path and startup information for each account? This way you can launch multiple clients from different paths from the same launcher and would be a very simple thing to do. It could easily be coded in an afternoon (if that).
How about cutting out all the bling? It's a launcher for chrisake. It's a launcher after all. It should launch, ONLY.
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Niding
Polaris Project Curatores Veritatis Alliance
19
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Posted - 2013.05.25 18:42:00 -
[476] - Quote
MaRU2760 133 wrote:Par'Gellen wrote:Here is an idea for alleviating the launcher's python memory bloat issue. How about adding into the launcher the ability to enter specific client path and startup information for each account? This way you can launch multiple clients from different paths from the same launcher and would be a very simple thing to do. It could easily be coded in an afternoon (if that). How about cutting out all the bling? It's a launcher for chrisake. It's a launcher after all. It should launch, ONLY.
Its not exactly hard to understand why they do this.
When advertisement interrupts you TV movie its not cause the TV program caster thinks you LOVE to watch ads, but cause they make money off it. The comparison can be made to this new launcher, tho the money gains are indirect.
Makes sense from a economic point of view, but not when performance is screwed around with, pissing off your current customers.
Also; I think its reasonably safe to assume a fair % of the customers do not read EVE-O forum regularly, nor aware of channels like Twitch; so reaching them thru a launcher that you are FORCED to look at each time you want to log into the game is a reasonably good idea on paper, IF it had been implimented well. Which it so far hasnt. |

Sarmatiko
1146
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Posted - 2013.05.25 18:52:00 -
[477] - Quote
Niding wrote:Also; I think its reasonably safe to assume a fair % of the customers do not read EVE-O forum regularly, nor aware of channels like Twitch; so reaching them thru a launcher that you are FORCED to look at each time you want to log into the game is a reasonably good idea on paper, IF it had been implimented well. Which it so far hasnt. I find those launcher ads unattractive and hardly noticeable in comparison to old login screen one-time advertisements. OFC only CCP have click metrics and they may show other picture, but I still think that launcher ads will have less informative value than old splashes. -¥ |

Salpun
Paramount Commerce
500
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Posted - 2013.05.25 19:00:00 -
[478] - Quote
Sarmatiko wrote:Niding wrote:Also; I think its reasonably safe to assume a fair % of the customers do not read EVE-O forum regularly, nor aware of channels like Twitch; so reaching them thru a launcher that you are FORCED to look at each time you want to log into the game is a reasonably good idea on paper, IF it had been implimented well. Which it so far hasnt. I find those launcher ads unattractive and hardly noticeable in comparison to old login screen one-time advertisements. OFC only CCP have click metrics and they may show other picture, but I still think that launcher ads will have less informative value than old splashes. They really need a chat channel linked to the location information menu that they can use for live events, in eve announcements and dev blog information awareness. That would get some back lash also however. |

Cas Mania
League of Non-Aligned Worlds Nulli Secunda
58
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Posted - 2013.05.25 19:00:00 -
[479] - Quote
Looks like it's time to start shooting a monument again. |

Par'Gellen
250
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Posted - 2013.05.25 19:03:00 -
[480] - Quote
Niding wrote:Also; I think its reasonably safe to assume a fair % of the customers do not read EVE-O forum regularly This is true. I flew through a heavily populated system earlier and people were talking in local about getting 50k skillpoints and most of them had no idea where they came from or why. I also found it interesting that they were talking about issues with the launcher as well. Apparently none of them had visited the forums at all. CCP, I understand that "To err is human", but it shouldn't be the company motto... |
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