Why do we "have to" do anything?

This is YOUR foul-up, not ours.

Ffs reinstate the old launcher NOW and go back to the drawing board with this until you can get it right. And by get it right I mean testing, and sorting out, ALL possible issues before you release it.

And no, I can't log a bug report because I no longer have a sodding launcher.

I know they have said its not to sell us stuffs. but they said that the launcher was to allow them to path the client easier and more frequently and not to diminish the functionality of the client log in process...

they always stick to what they say, that's clear

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.

One thing that I can say about the 'new' way that I really dont like is that we are now dependent upon your web services.

I can honestly say that more than once a month i encounter severe slowness on your forums and other websites.

CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.

I won't threaten to rage-quit when this happens (because it'd be dishonest on my part) but I would consolidate my accounts from around 12 to 3 or 4. Yes, I'd either biomass the others or just make them inactive. I believe I'm not the only one that would follow a similar train of thought.

CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.

That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.

I just have to say that my experience with the launcher is so bad, I have deleted and am re-installing my client.

That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.

One thing that I can say about the 'new' way that I really dont like is that we are now dependent upon your web services....

...last nite i was not able to log in for about 1 hour - I kept getting the "offline" mode on the launcher...

What exactly do you expect to accomplish by doing that?
inb4 you blame CCP for "making" you waste your time reinstalling the client for no reason at all.

In the past you have allowed us to use the petition system to move the points. Im guessing thats not being done now as it would be far too much work for the existing ISD folks.

In the future maybe you could make any SP a CCP gift that gets redeemed to whatever character we wish to have it redeemed for.

Dear CCP Atropos and CCP Guard

OK. Let us be rational and systematic in bug error fixing if that is what you need to fix launcher.

1.. THIS is my screenshot: http://s23.postimg.org/4t60nosbf/WTF_01.jpg
- in the lower right corner you can see launcher that after 3 reinstalls of the WHOLE GAME (one on the second computer that never had EVE to begin with) still shows that I am OFFLINE.
- in the upper left corner you can see the v3 launcher opened in Chrome. I never get the launch button. I never even get the PLAY that I can click on !!!

2. What have I done until this moment

- USED: repair.exe:
- RESULT:
- Repair downloads 23mb "of something" and sends NO ERROR MASSAGES !!!
- Launcher updates after clicking EVE.exe (or eve.exe (Safe Mode).lnk / eve.exe)
- Launcher launches the screen that you can see in the lower right corner of the screen shot. I AM OFFLINE :-)

- USED ExeFile.exe
- RESULT: After couple of instances of bad updates and premature exits, today I finally managed to update the client and play the game.

- USED: complete reinstall of the EVE/
- RESULT (look at the section 1. and the screenshot):

- USED: complete reinstall of the EVE on the new computer
- RESULT (look at the section 1. and the screenshot) + I can't use the ExeFile.exe to play the game on that computer because it is suck in the endless repair / update loop (if I repair - the launcher needs to update. if it gets update then repair again downloads 23 MB "of something" and I have to update again). END result is wurse then in previous case.

3. This are all the logs I could find. If you need any other log - please tell me from where I could get it to you

http://www.mediafire.com/download/z1fpz1m5wkyx3ax/LOGS.rar

Considering that I have given everything a rational person can give you and will provide you with everything else you need I thing that it is very logical to receive answer form you in the next 24 hours and the solution for my problem in the next 48 hours.

Thanks in advance

That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.

Do you have metrics for how many log in with the launcher, compared to those who do it without?

Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

Can we assume that SiSi testing will have as much effect in the future as it had here?

Is it irresponsible to post that "[our] voices have been heard loud and clear and [you] been busy taking notes so [you]'d like to ask [us] to help [you] move forward (...)" -- each summer in 3 years, due to releasing bugs in beta to the live servers?

Would you say that CCP should have released the new launcher, if they had known the effects?

How long do you think the warning will be when you remove bin/ExeFile?

Should we cancel our accounts now, or does your notes tell you that you entirely ****ed up for the 3rd summer in row?

Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

If you look at customer trust in the company, do you think this adds to or subtracts from that amount of trust?

I really don't like that you're even considering adding facebook and stuff to the launcher (as stated in CSM7 minutes.) I play EVE to get away from that crap.

Some players will want social media functionality and the like, but I won't accept it at all. I don't want another ram hungry application or a marketing focused browser shoehorned into the launcher. I want a basic launcher that gets me into the game and that's it. The bare minimum barrier to get into game .

Is that too much to ask?

Alternatively, create a "mini launcher" which allows for placement in a corner somewhere.

That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.

'I didn't get an answer, so obviously they're avoiding answering my very important question.'

Nice logic.


Anyway, here's a thought:

It's not just about making our lives easier. It's about reducing code complexity. I'm not a dev, but I do work in the industry.

Anywhere there is user input, there's risk, which needs to be coded round. So by eliminating the log in screen, and tying it to a log in system that's being maintained for other systems as well (all the websites), you get to share the cost of maintenance, which means you can spend that time elsewhere.

Aside from that it should mean we can switch between alts on the same account, without needing to log in again.



That's not to say more work isn't needed. I'd love to have the ability to create sets of settings, which I can pick, when I launch a particular user. And have multiple users logged into the launcher at the same time.

Have you tried the repair tool?

I disagree. Whilst we might not be getting the replies that we expect or want, CCP Atropos is at least very active in this thread which has not always been the norm for CCP.

i do not want 50 k sp
50 k sp is nothing
i want the old loginscreen back
there was no reason whatso ever to changeour beloved loginscreen
and i am sure i am not theonly one who feels this way