EVE Search - Announcement:Unexpected Dowtime Update

THC Trader wrote:

Popsikle wrote:

Phobos Eversor wrote:

Quote:

We apologize for any inconvenience that this extended downtime has caused.

You... you what?

You stayed up all night for us. You gave up your weekend for us. You updated twitter every 3 hours for us. Your coffee pot valiantly died in the line of duty for us.

You don't need to apologize to us; You need a nap, a raise, and a new coffee pot.

Thanks for the hard work.

While I do appreciate CCP and normally support them (fanboi) this situation was completely avoidable. They took all of the servers down because there was a patchable exploit in their infrastructure. The keyword in that last sentence is patchable. We (collectively) pay them lots of money, and this sort of flaw in the platform should have been identified before its too late. Yes, I know some exploits are 0-day and such, but since they patched it it had to be an exploit that was on someones radar. Suggesting someone gets a raise because of this is the opposite of what should happen tbh. Someone should get a yelling at and possible termination for not being on top of security.

That said they did not stay up for us, they stayed up because its their job. They could not work around the clock to get the servers patched and expect the userbase to keep paying them. Now CCP isn't a giant machine, and I am sure a lot of the people were sympathetic with us because they do also play the game, but even if they weren't i'm sure it was an "ALL HANDS ON DECK" call from above. I know I have been in situations similar where sure, I want to make things available to customers because it sucks for everyone things are down but everyone is working on the problem because that's what they get paid to do.

I really do appreciate the information on why they took everything down instead of the bs line about this being a DDoS attack. That is what agitated me most yesterday was that they were blatantly lying to everyone about what happened. Glad to see they came clean about the issue today!

I do also agree with the decision to shut everything down to figure out what the hell happened and get it fixed in how every long it takes before bringing it back online. That was very responsible of them, and I appreciate them protecting my information ;)

You're ********. It was definitely a DDoS attack. The attack took advantage of a (until now) unknown vulnerability in their servers. They took the servers down to evaluate the situation, and make sure customer data had not been compromised, while also working on a patch to remove the vulnerability. CCP handled the situation very well, and you're a jackass for claiming otherwise. Go back to WoW with your entitlement attitude. See what happens when your 2000 man WoW server gets DDoSed. Bet it's down for a month.