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Kult Altol
Confederation Navy Research Epsilon Fleet
350
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Posted - 2013.06.03 18:35:00 -
[31] - Quote
As an self entitled 27 year old I demand free SP, because missing one day totally ruined my life. Nice avatar OP. Since I complimented you I am entitled to some isk, I demand you give me your isk. An open mind is like a fortress with its gates unbarred and unguarded. A narrow mind is a focused mind.
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Frostys Virpio
Lame Corp Name
421
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Posted - 2013.06.03 18:39:00 -
[32] - Quote
Maximus Andendare wrote:silens vesica wrote:Real-life situations - the death of my sister - combined with the attack meant that one of my accounts' training queues went dry. I don't care. This doesn't make ANY sense. You're comparing yourself, the customer, letting your own skill queues stop as a result of your fault, to a company that is being paid to provide a service. The company failed in that regard. In the real world, when companies don't live up to their obligations, they often do things to compensate their customers. But the analogy with your sister is not applicable and totally irrelevant. A better analogy would be if you were late boarding an airplane and the plane left without you. You would not be compensated, most likely. However, that is wholly different to the airline being unable to fly ALL the passengers somewhere for some reason. In the second case, you would of course be compensated for your troubles and missed flight. Of course Eve is a game, but the principle that the company failed to provide something stands. I personally am of the opinion, and would like to see, some sp for the time I missed out on training yesterday. silens vesica wrote:Your situation more-or-less matches mine. But you know what was going on whilst you were having a self-pity party? The folks at CCP were losing their weekend plans entirely whilst busting their collective backsides making damn sure we didn't *really* get screwed - by things like loss of personal data, financial information, or account information. They busted their humps around the clock making sure that they protected our trust against a deliberate and determined attack.
I can't see how they owe us any more than they gave. You want compensation? Find out who launched the attack, and apply to them. Also, this is THEIR JOB. They are PAID TO DO THIS. They weren't volunteering or sacrificing their time to help out a friend. They get paid to make sure the servers function. There was a huge outage yesterday, yes caused by an outside agent, but nonetheless the employees at CCP know that they work for CCP doing what they do. They are experts at it. Any expert at any company knows that he or she will be called at some point to sacrifice their time for work (as late night overtime, weekend work, etc.). CCP is no different. Stop painting it out like they were doing some favor. Work != favors.
Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
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Charlie Jacobson
149
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Posted - 2013.06.03 18:42:00 -
[33] - Quote
Freya Kaundur wrote:any compensation would be a bad idea on ccps part. this was a attack by someone. and by giving compensation for this attack what would stop people from orchestrating a attack every time they feel they want free sp. just be glad ccp took the servers offline protected our personal information. and fixed the problem in a pretty timely manor.
My thoughts exactly.
These things happen. Deal with it and HTFU. |
Maximus Andendare
Future Corps Sleeper Social Club
242
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Posted - 2013.06.03 18:46:00 -
[34] - Quote
Frostys Virpio wrote:Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order!
Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP.
What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy.
I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner.
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silens vesica
Corsair Cartel
1856
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Posted - 2013.06.03 18:58:00 -
[35] - Quote
Maximus Andendare wrote:
> Lots of rage <
Still full of rage, I see.
Also utterly wrong - CCP emplyoees do not get paid to get called in on their time-off and work around the clock - but they did it anyway. My skill queue stopping isn't my fault - nor is it theirs. It was result of the combination of outside events, beyond my or their control. in what way should they be responsible for the acts of an outside third party? They did what they are contracted to do, ultimately - Provide the game based on their best efforts, and protect my personal data. In what way did they fail to do that?
Anyway, I'm pretty sure you're too full of rage to see reason, so there's not much more point in discussing this with you.
Tell someone you love them today, because life is short. But scream it at them in Esperanto, because life is also terrifying and confusing.
Didn't vote? Then you voted for NulBloc |
Karean Frintezaa
Kinky Wizards
6
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Posted - 2013.06.03 19:06:00 -
[36] - Quote
Maximus Andendare wrote:Frostys Virpio wrote:Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order! Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP. What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy. I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner.
Exactly.
Bussiness exist to make money. They do it by keeping their clients happy and using their service. If i were CCP i would do as they are doing. It won't mess their income and it will motivate some of their clients, in this case the new players who were expecting to have an awsome weekend playing eve. Now only next sunday :/
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Maximus Andendare
Future Corps Sleeper Social Club
243
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Posted - 2013.06.03 19:10:00 -
[37] - Quote
silens vesica wrote:Also utterly wrong - CCP emplyoees do not get paid to get called in on their time-off and work around the clock - but they did it anyway. HAHAHAHA! Nice troll. Yes, CCP employees don't get paid to go into work and fix work-related problems. Man, you are a CCP fanboy if I ever saw one!
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Psychoactive Stimulant
TinklePee
8
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Posted - 2013.06.03 19:18:00 -
[38] - Quote
IF by the GRACE of the overlords, we receive any pittance, it'll be just that: GRACE.
You DESERVE nothing.
Would you like some cheese with that whine? |
Frostys Virpio
Lame Corp Name
424
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Posted - 2013.06.03 19:24:00 -
[39] - Quote
Maximus Andendare wrote:Frostys Virpio wrote:Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order! Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP. What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy. I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner.
All those words to still be wrong. We DESERVE nothing. We might get something but it will not be DESERVED. It will be a goodwill from CCP toward thier costomer. THere is a difference between the two. Thats why I am attacking this fail thread. We are in no place to demand anything. |
Cage Man
221
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Posted - 2013.06.03 19:36:00 -
[40] - Quote
IMO each player should petition if they did loose SP and be given what CCP believe is fair . i lost a few hours of training so I am not to bothered. i am more concerned about finding out I have no life as a public holiday without eve turned out to be very painful. Yep, I need help and yes I have friends and family, I just planned my weekend so I could have a day of eve.. thats really sad.. someone PLEASE!!!!! help me.. My name Is Cage Man.. and I am an "eve a holic" The thick plottens... |
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Karean Frintezaa
Kinky Wizards
7
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Posted - 2013.06.03 19:53:00 -
[41] - Quote
Frostys Virpio wrote:Maximus Andendare wrote:Frostys Virpio wrote:Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order! Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP. What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy. I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner. All those words to still be wrong. We DESERVE nothing. We might get something but it will not be DESERVED. It will be a goodwill from CCP toward thier costomer. THere is a difference between the two. Thats why I am attacking this fail thread. We are in no place to demand anything.
We deserve nothing? Speak for yourself...
And we are in place to demand. No us no EVE.
You really need to go throught some real life **** and see how it really works.
Bussiness=money<--Clients . |
Frostys Virpio
Lame Corp Name
428
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Posted - 2013.06.03 20:01:00 -
[42] - Quote
Karean Frintezaa wrote:Frostys Virpio wrote:Maximus Andendare wrote:Frostys Virpio wrote:Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order! Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP. What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy. I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner. All those words to still be wrong. We DESERVE nothing. We might get something but it will not be DESERVED. It will be a goodwill from CCP toward thier costomer. THere is a difference between the two. Thats why I am attacking this fail thread. We are in no place to demand anything. We deserve nothing? Speak for yourself... And we are in place to demand. No us no EVE. You really need to go throught some real life **** and see how it really works. Bussiness=money<--Clients .
You also DESERVE a gift from santa... |
Ironbottom Ivan
2 Fat Guys
1
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Posted - 2013.06.03 20:02:00 -
[43] - Quote
I think no compensation just delay the expansion few days and extend the skill que to 7 days. |
Karean Frintezaa
Kinky Wizards
7
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Posted - 2013.06.03 20:05:00 -
[44] - Quote
Frostys Virpio wrote:Karean Frintezaa wrote:Frostys Virpio wrote:Maximus Andendare wrote:Frostys Virpio wrote:Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order! Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP. What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy. I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner. All those words to still be wrong. We DESERVE nothing. We might get something but it will not be DESERVED. It will be a goodwill from CCP toward thier costomer. THere is a difference between the two. Thats why I am attacking this fail thread. We are in no place to demand anything. We deserve nothing? Speak for yourself... And we are in place to demand. No us no EVE. You really need to go throught some real life **** and see how it really works. Bussiness=money<--Clients . You also DESERVE a gift from santa...
Was that an argument or an attempt to be funny?
Eitherway they will do what they think is right to keep their clients happy. Those who don't wish for compensation well maybe you should suck up...
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Ty Fox
Hextech Imperium Vanguard
16
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Posted - 2013.06.03 20:13:00 -
[45] - Quote
People have such a sense of entitlement. It's kind of disappointing, really. While yes we deserve some sort of compensation, unlike the debacle that was the newfangled launcher being released without any prior warning, the DDoS was out of CCP's hands entirely. What will need to be addressed is the subject of any ships lost due to the attack, as I heard of an incursion fleet collapsing after their logi got disconnected, followed by their Vindicators. In a case where wrecks would have despawned due to the amount of time elapsed, full reimbursement, including dropped modules, would probably be in order. The other problem lies within time constraints of courier contracts, which could have expired during the downtime. Those kinds of things will need to be reimbursed, and prorating our subscription a day or two wouldn't hurt CCP's wallet too badly. It's some other jackass denying OUR service from CCP, and as such CCP is as much a victim as us.
The other matter I'm interested in is the fact that things like RF timers continue ticking, regardless of any downtime. It appears most time-based functions on the server operate on a system of timestamps, where it checks the last timestamp and decrements it in accordance to the current server system clock.
The main point is, though, don't demonize CCP for something that was out of their hands. Without trying to sound like a fanboy, CCP has almost always delivered 110% on their customer service, and I'm sure they'll deliver once again. |
Frostys Virpio
Lame Corp Name
428
|
Posted - 2013.06.03 20:16:00 -
[46] - Quote
Karean Frintezaa wrote:
Was that an argument or an attempt to be funny?
Eitherway they will do what they think is right to keep their clients happy. Those who don't wish for compensation well maybe you should suck up...
They will do it out fo goodwill if they do anything. Not because we deserve it. Learn the difference and see how it applies to the thread title/OP. |
Karean Frintezaa
Kinky Wizards
8
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Posted - 2013.06.03 20:25:00 -
[47] - Quote
Frostys Virpio wrote:Karean Frintezaa wrote:
Was that an argument or an attempt to be funny?
Eitherway they will do what they think is right to keep their clients happy. Those who don't wish for compensation well maybe you should suck up...
They will do it out fo goodwill if they do anything. Not because we deserve it. Learn the difference and see how it applies to the thread title/OP.
Yes... read the quote you posted.
"...to keep their clients happy" Its not an obligation, but they feel like doing do.
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HesCalledTheStig
Titanomachy Manufacturing and Research Outer Corridor Resource Acquisition n Procurement
0
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Posted - 2013.06.03 20:59:00 -
[48] - Quote
Did they post anywhere they will be giving SP or should I put in a petition
This also wouldnt have been a problem if we could queue up more than 1 day in our skill queue, but because of the short queue I missed out of a full day |
Domanique Altares
Rifterlings Point Blank Alliance
233
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Posted - 2013.06.03 21:25:00 -
[49] - Quote
Ty Fox wrote:unlike the debacle that was the newfangled launcher being released
Five isk says that changes associated with their awesome new launcher is what was being exploited to cause the DDoS.
It's neither here nor there, of course. They've already said they'll offer some sort of prize for our supposed hardship, regardless of whether we think we deserve it or not. |
Vaju Enki
Secular Wisdom
690
|
Posted - 2013.06.03 21:26:00 -
[50] - Quote
You deserve a pile of ****! R Tape Loading Error |
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Vance Rayner
Center for Advanced Studies Gallente Federation
3
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Posted - 2013.06.03 21:27:00 -
[51] - Quote
No. 50k was more than the time TQ was down. More than good enough.
Though, I would like a doughnut for my doughnut holder.
Domanique Altares wrote:Ty Fox wrote:unlike the debacle that was the newfangled launcher being released Five isk says that changes associated with their awesome new launcher is what was being exploited to cause the DDoS. It's neither here nor there, of course. They've already said they'll offer some sort of prize for our supposed hardship, regardless of whether we think we deserve it or not.
Sigh, look up DDoS attacks before spouting nonsense. |
Domanique Altares
Rifterlings Point Blank Alliance
233
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Posted - 2013.06.03 21:40:00 -
[52] - Quote
Vance Rayner wrote:No. 50k was more than the time TQ was down. More than good enough. Though, I would like a doughnut for my doughnut holder. Domanique Altares wrote:Ty Fox wrote:unlike the debacle that was the newfangled launcher being released Five isk says that changes associated with their awesome new launcher is what was being exploited to cause the DDoS. It's neither here nor there, of course. They've already said they'll offer some sort of prize for our supposed hardship, regardless of whether we think we deserve it or not. Sigh, look up DDoS attacks before spouting nonsense.
Yeah, thanks, I know what a DDoS is.
CCP Corporate Big Wig wrote:What we can now confirm is that a person was able to utilize a vulnerability in one of the back-end services that support the operation of the Tranquility server. This vulnerability has now been secured and thoroughly tested.
So it's completely outside the realm of possibility that an infrastructure change associate with SuperLauncher opened a security vulnerability that lead to a DDoS attack? |
Argel OTF2
Federal Defense Union Gallente Federation
8
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Posted - 2013.06.03 21:44:00 -
[53] - Quote
I'm not sure any amount of SP or ISK will compensate the mining community for the fun they have missed out on over the last day. |
Domanique Altares
Rifterlings Point Blank Alliance
233
|
Posted - 2013.06.03 21:49:00 -
[54] - Quote
Argel OTF2 wrote:I'm not sure any amount of SP or ISK will compensate the mining community for the fun they have missed out on over the last day.
LOL |
Xpaulusx
Naari LLC
226
|
Posted - 2013.06.03 22:03:00 -
[55] - Quote
Posting in the "Obama entitlement generation " thread, free phones, & skill points for everybody BTW your entitled to nothing. ...................................................... |
Infinity Ziona
Cloakers
41
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Posted - 2013.06.03 22:13:00 -
[56] - Quote
I also demand Skillz Pointz. I had to have heaps of dirty dirty segz with my new girlfriend instead of playing EvE. It was aweso. . . I mean aweful I demand consummation... I mean constipation for my losses |
Karean Frintezaa
Kinky Wizards
17
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Posted - 2013.06.04 06:05:00 -
[57] - Quote
Xpaulusx wrote:Posting in the "Obama entitlement generation " thread, free phones, & skill points for everybody BTW your entitled to nothing.
Hahaha
free...
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Xeraphi
The Gun Runners
3
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Posted - 2013.06.04 06:27:00 -
[58] - Quote
Freya Kaundur wrote:any compensation would be a bad idea on ccps part. this was a attack by someone. and by giving compensation for this attack what would stop people from orchestrating a attack every time they feel they want free sp. just be glad ccp took the servers offline protected our personal information. and fixed the problem in a pretty timely manor.
How is it free sp when skill queues were empty due to a vulnerability in the servers?
My main had a long skill queue but my new alt's queue was down for around 20-24 hours because of the login problems the night before - which were probably the attackers testing the server defenses. I went to bed with 16 hours left on the alt's queue and woke up with 4 hours left - the servers were down completely. No chance to login and set up queues for *two* days. New characters don't have as much of a chance to set up 2-day skills into the end of the queue, either, unlike my main.
I completely understand how badly this affected some people and think that it would have been a nice goodwill gesture to compensate those who were affected by the downtime just before a huge patch that will change skill prerequisites.
Careful that in demanding harsh treatment for potential criminal activity you don't punish honest customers who would really appreciate some nice treatment to make up for a terrible experience. |
Sergeant Acht Scultz
School of Applied Knowledge Caldari State
778
|
Posted - 2013.06.04 14:07:00 -
[59] - Quote
STOP BEGGING !!
You bunch of clumsy kiddies...
*removed inappropriate ASCII art signature* - CCP Eterne |
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