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New Launcher Validating Client Issue

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Author	Thread Statistics \| Show CCP posts - 12 post(s)

CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:24:00 - [1] - Quote I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-) Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:33:00 - [2] - Quote Tara Tyrael wrote: CCP Aporia wrote: I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-) https://forums.eveonline.com/default.aspx?g=posts&t=243229&find=unread Laucher log file: http://pastebin.com/Jd1wdtej running repair.exe : http://pastebin.com/ZYeiuuL9 here are the logs for validation hang This appears to be a problem downloading the patch data, the information downloaded appears to be corrupted. What kind of a network connection are you on? Are you using a proxy? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:34:00 - [3] - Quote Jaiimez Skor wrote: Sorry yes, missed a 7 correct bug report ID is: 160027 That should work for you. edit: If you need any more information, or assistance with testing, I am sitting on the #eve-chaos channel on the coltfront IRC server (the Singularity channel). Yup, that worked, thanks. And it seems to be the same problem Tara Tyrael has. Same questions to you: What kind of network connection are you on? Are you using a proxy? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:46:00 - [4] - Quote Right, I'm checking if maybe one of the machines on the CDN got a bad payload. In general, though, it wouldn't hurt to retry it once or twice using the launcher, sometimes this might just be a hiccup somewhere on the internet. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 14:02:00 - [5] - Quote FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 16:08:00 - [6] - Quote Just to let you guys know, I'm still looking into this, but there are meetings and questions from others about different issues that might interrupt this process every now and then. What I can tell you is that you are experiencing an issue with the payload you received. Why, I don't know yet. But I'll keep you guys updated when I find out more, or when I need more information. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 16:56:00 - [7] - Quote Kanidatari wrote: Did restart the launcher and the update failed, and got this: http://pastebin.com/586FrHi7 Happy reading! So, this might be two things: 1) The decompression of the payload fails for some reason, for example you don't have enough disk space left to unpack it 2) It's another broken payload but this time the corruption happened at a later moment in the payload stream About the first point: Can you make sure you have 13 GB of free diskspace available on the device that contains your temporary folder (by default c:). It should use a lot less but let's err on the safe side here. About the second point: Try running it again please, and if it still fails we'll need to do a trace route to the payload file. It can be that our CDN provider has a faulty server somewhere and a trace route is the only way to identify this. To do that, please open a command line and type the following: tracert cdn1.eveonline.com Then send me the results via private message, screenshot or pastebin, whatever you see most comfortable. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 16:57:00 - [8] - Quote Lev Taganov wrote: Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network. Interesting! What are the differences between those machines in terms of operating system and cpu? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 17:22:00 - [9] - Quote Tara Tyrael wrote: CCP Aporia wrote: Lev Taganov wrote: Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network. Interesting! What are the differences between those machines in terms of operating system and cpu? point is, afaik validation should start and say its not same version and start patching , for some reason it doesn't start validation, so im guessing its the launchers fault, still going to wait I have no idea of the process of validation, so: 1) Validation does its thing then checks check sum on server = fault with launcher since it doesn't start validating. 2) Validation ask server for check sum before checking my client = fault with network, OS or same as above. When doing repair we get error: unpack requires a string argument of length 4 , which meant that we are missing argument somewhere, shooting in the blank over here at this point, but could it be that the problem is related to Win 32 or Win 64 OS since the argument could be wrong length due to system architecture. Those are my 2 cents at this point, since I've so far tried everything from manually clearing caches, starting and restarting most of the .exe files and from what I've gathered from the logs. EDIT: Laptop here as well, even though I don't see why that would play any role, seems like an interesting coincidence, since few more people reported this issue and are using laptops. Well, the launcher has a checksum db of it's installation. Where it's failing is when it's trying to get the checksum db to compare against from the server. So either the connection is bad (which is possible and the whole reason why checksums are being verified multiple times in the process), or you are hitting a server that has a bad payload (just as likely as the bad connection). :-) The repair tool, btw, is exactly the same code as in the launcher. The only difference is that the repair tool forces a re-creation of the client-side checksum db. The point at which you are seeing the unpack error is not specifically robust code, but it's basically happening because you didn't get the first 4 bytes from the payload. This is a genuine defect that I fixed locally earlier today after your initial reports. The code now retries a couple of times but it might still fail if after a few seconds we still haven't received those 4 bytes. I don't want to rule out that the method used might have an issue on different platforms, which is exactly why I am asking about OS version and CPU. But the way we implemented this part looks sound to me as it's always network byte order. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 17:41:00 - [10] - Quote Interesting @ Spybot. Can everyone please check if they are using that software and see if temporarily disabling it helps to resolve this issue? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 17:59:00 - [11] - Quote Thank you all for the trouble shooting. Even though it appears that it might not have been a problem in the launcher per say then it also helped me find something on our end that was a bit weak in its implementation and improved it. :-) All that being said, can you guys tell me the versions of Spybot S&D that you were running so that I can get in touch with the developer to make sure that we place nicely together in the future? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 104	Posted - 2013.06.09 20:06:00 - [12] - Quote Johnny Raye wrote: I am in the same boat, except I get 0% validating and it comes up to creating eve_online_551409-551409_win.patch 0%..then I get The Server you are connecting to could not be reached. Please check your internet settings and restart EVE: Online Launcher. The URL that could not be reached was: hppt://cdn1.eveonline.com/551409/RepairData_551409.dat currently running W7 home premium I have Kaspersky AV and IO ASC running but no spybot We have reports that Kaspersky causes this problem as well. Senior Programmer Team Special Circumstances Friend of Walking Avatars

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