Originally by: headbutt

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Edited by: headbutt on 10/12/2005 06:55:01
Now before you mods try to lock this GM Guard said it was ok to discuss this customer service rule. It is even posted on the support section of the site.

This is meant to be a constructive thread to discuss the rule and what it may or may not mean to the players of eve. PLEASE KEEP THE THREAD CLEAN SO WE CAN ALL TALK ABOUT THIS.

Now here is the new rule set. No idea when it went into effect.
Link to new rule page or read below

Quote:

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If you are dissatisfied with a regular Game Master's (GM1) handling of your petition, you have the right to request that it be escalated to a senior Game Master (GM2). However, there are a few caveats that apply:

A GM1 is your first point of contact at Customer Support and is thus the first person who'll attempt to help you with your problem. While there may be some issues that require direct escalation to a GM2, in most cases the GM1 will try to resolve the matter without escalation. The GM1 will not escalate a petition unless those attempts have been exhausted.
Likewise, the GM1 must have all the relevant data before escalating. If a GM1 asks for additional information, the case will not be escalated until he receives that information.
Once a petition is escalated, the GM2 will handle only the problem you originally petitioned about. If you update the petition with any additional or unrelated issues, it will be sent back down to the GM1 for review.
If the GM2 doesn't find that the matter should have been treated any different than it was by the GM1, your account will be flagged. If we find that you persistently request the escalation of your petitions, and that the GM2 are giving you the same response every time as the GM1 did, your account may receive a warning for wasting CS's time.

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I have an issue with the whole idea of flagging of an account. So here are my issues/questions.

Who makes the decision if you are trying to reason with them that you are wasting their time? I think we all pay for their time, so its really ours not theirs.

I heard that the GM's play eve, what is to stop them from rampant abuse of this for things that happen to them in game?

Nearly everyone that has played a while has had a horrible response from a GM. Then asked to have that escalated to the next level out of shear frustration or because it seemed to be truely something that should be looked into. I guess all that fit that catagory are flagged. No matter the issues.....

This system is ripe and ready now for GM abuse.

If you are flagged what is to stop the GM's from instantly saying "insert canned response NO #1" because of the flag?

I have watched as some people get a ship returned from a bug during a battle where the person fighting directly next to them did not. Does this mean the Flagging system has been around a long time and abuse of it is already happening?

What is to stop the GM's from flagging evil pirates that ruin others game play, and not flagging happy go lucky miners?

I pay for this game with two accounts, I feel that these are valid questions of a service I recieve. I do not petition ever day or week, only when very odd things happen that i cannot explain why. I have also asked a qestion or two about the reasoning behind other not ingame rules CCP has regarding eve.

Anyway I felt that a good discussion might figure this out better.

excuse the grammar and spelling i am to tired to fix it now.

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