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Chiile VorseT	Posted - 2005.12.16 22:39:00 - [1] I know the CCP boys and girls work very hard, to some very demanding customers, but hey that's business in the real world, and in the real world one would be expecting a refund on a service that is paid for. Do you think that something like time extension, or a refund maybe in order?
Dr Happy	Posted - 2005.12.16 22:41:00 - [2] they've done it for almost everyother patch I don't see how this would be any diffrent
Virtuozzo	Posted - 2005.12.16 22:41:00 - [3] no Virtuozzo RECRUITMENT TEASERS. Last words of a Caldari general: "Pull the Ravens back! Full retreat! they've got frigates!"
Chiile VorseT	Posted - 2005.12.16 22:43:00 - [4] Originally by: Virtuozzo no Fair comment, but could you explain why you think no?
Makree	Posted - 2005.12.16 22:43:00 - [5] Originally by: Chiile VorseT I know the CCP boys and girls work very hard, to some very demanding customers, but hey that's business in the real world, and in the real world one would be expecting a refund on a service that is paid for. Do you think that something like time extension, or a refund maybe in order? I will forego the refund, time extension or any other restitution if CCP cant stop the whiners from clogging up the forums with useless, redundant freds. <NotoMM> Chiile VorseT u sukz0rs </NotoMM>
mopheus	Posted - 2005.12.16 22:43:00 - [6] Well it could very well be, but they don't owe you. They made a patch to make ure game better, they gave it out for free. Now they have a little trouble and u want ure money refunded. Go to the casino, play, lose and ask ure money back. There answer is a good one. It's normal people think of their money tho and I can understand it, but be friendly to the ones we love and owe so much to, CCP :p
Zazza Zaa	Posted - 2005.12.16 22:45:00 - [7] Edited by: Zazza Zaa on 16/12/2005 22:56:20 Edited by: Zazza Zaa on 16/12/2005 22:52:55 no as loong CCP is CCP I wont demand a pay back not soo close too a Patch day. "CCP is listning and trying too sort the fact I cant for god grief "not"read the ingame font" they got alot of bonus points too cash in as ccp are what they are and "listen too there custumors" a Payment back is valid after extended troubles " " + answers like I go too the casino and I lost cash pfft it's not the same thing way off bs"
Chiile VorseT	Posted - 2005.12.16 22:46:00 - [8] Originally by: mopheus Well it could very well be, but they don't owe you. They made a patch to make ure game better, they gave it out for free. Now they have a little trouble and u want ure money refunded. Go to the casino, play, lose and ask ure money back. There answer is a good one. It's normal people think of their money tho and I can understand it, but be friendly to the ones we love and owe so much to, CCP :p You misunderstood my question. I was not looking for a refund. I was asking whether other people thought that a refund was in order. The use of 'one' rather than 'I'.
Teblin	Posted - 2005.12.16 22:48:00 - [9] I posted earlier in some thread that the EULA says you're not entitled to a refund. If you would be so kind as to take a peek at the EULA for a moment, you'll see why you aren't entitled to a refund: Quote: CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software. The game service gets interrupted sometimes, sometimes with no notice at all something goes wrong but you are getting exactly what you paid for. Your service was not interrupted, your gameplay was. And you service is defined as one which is not of uninterrupted gameplay. I hope they do give us a free day, though, just to be kind. But demanding it isn't going to get you anywhere. forum rules \| [email protected]
Chiile VorseT	Posted - 2005.12.16 22:49:00 - [10] I didn't demand. I asked a question.
Embattle	Posted - 2005.12.16 22:49:00 - [11] Originally by: Chiile VorseT I know the CCP boys and girls work very hard, to some very demanding customers, but hey that's business in the real world, and in the real world one would be expecting a refund on a service that is paid for. Do you think that something like time extension, or a refund maybe in order? Technically RMR was a free update....so no. ----------- I would have a sig but it might break a arm, leg or even worse a rule.
Tal Oman	Posted - 2005.12.16 22:50:00 - [12] No refund is needed. So we lose a few days at the cost of $2US per day. Even if we lost a weeks downtime for this patch, that would be $14 to buy the expansion. RMR would have been sold as an expansion for $30 by many other gaming companies. They made a very cool expansion and only asked us for patience.
Teblin	Posted - 2005.12.16 22:53:00 - [13] Originally by: Chiile VorseT I didn't demand. I asked a question. Apologies for that misunderstanding. You see my point, though, right? I'm just trying to explain why you aren't entitled to a refund according to the EULA. I don't know CCP's policy on refunds and can't comment on that but hopefully that will set other people who might come to the thread demanding a refund straight on the issue :). forum rules \| [email protected]
Chiile VorseT	Posted - 2005.12.16 22:55:00 - [14] I'm really looking forward to playing the expansion, honest. But if it's in the EULA, then so be it. Interesting distintion between the words 'service' and 'game play'. As the idea that RMR is from the goodness of CCP's heart is a little hard to swallow. Maybe in part, but attracting new players and mainting the interest of the current user base is what the Eve business is all about, well in my eyes anyhow.
Nyphur	Posted - 2005.12.16 22:55:00 - [15] I dunno if we deserve one but it would be a nice christmas present. Especially if the server stays laggy for a week or more.
Chiile VorseT	Posted - 2005.12.16 22:57:00 - [16] Originally by: Teblin Originally by: Chiile VorseT I didn't demand. I asked a question. Apologies for that misunderstanding. You see my point, though, right? I'm just trying to explain why you aren't entitled to a refund according to the EULA. I don't know CCP's policy on refunds and can't comment on that but hopefully that will set other people who might come to the thread demanding a refund straight on the issue :). I do understand your point. Again, I'm not demanding a refund. I was thinking back to the time with the previous patch when a free day was handed out that's all.
Sorja	Posted - 2005.12.16 22:57:00 - [17] Give everybody one of the new tech II ships, problem solved I'd already be happy with a Caldari Navy Raven, of course, but a Crook(?)/Falcon would be nice. Pink if possible, thank you __________________________________________ Let's force Tuxford flying a MK2 Moa for the rest of his life.
Locke DieDrake	Posted - 2005.12.16 23:15:00 - [18] OK, first of all, most other time based services that offer refunds or free days based on outages are selling a "always up" service. OR if they aren't an always up service, they are afraid you will go to the competitors. EVE is different in that they are not selling an always up service, nor are there any real competitors in this niche. EvE is unique, not only in concept, but in implementation. The bottom line is this. Major content updates cause some minor problems. They are minor. The content update was free. It didn't have to be. They could easily have made it manditory to continue to play, and charged for it. If, because of the FREE update, you can't play for a while, or your play experiance is not as good as it could be, then you are not entitled to anything but a small rant on the forum. And actually, not even that technically speaking. (see forum rules) The fact is that CCP has done us ANOTHER wonderfull update, and AGAIN they did it for free. EVE is the incredible game that it is, because CCP pour their hearts and souls into making it such. And I feel offended on their behalf by amount of petty crap posted on these forums in the last 24 hours. Is the update perfect? Nope. Was the game perfect to start? Nope. Would any other online game company give you multiple free content updates each year with the SOLE intent of making the game more fun to play? It's never happened except here, with CCP. So I say NO, you don't get free time, or reimbursements because CCP EARNED the right to a little down time, and a little rough edges. They have EARNED the right to tell you that if you can't handle the free update and the rough edges, then you probably can't handle the awesomeness that is EvE and CCP. In short, It's not standard for MMO's to refund for down time. It's not standard for MMO's to release free updates. CCP gives you free updates. They don't (and shouldn't) refund game time. ___________________________________________ The deeper you stick it in your vein, the deeper the thoughts there's no more pain. ___________________________________________
Wyke Mossari	Posted - 2005.12.16 23:17:00 - [19] Originally by: Teblin I posted earlier in some thread that the EULA says you're not entitled to a refund. If you would be so kind as to take a peek at the EULA for a moment, you'll see why you aren't entitled to a refund: That position is not actually supported by the law. * The EULA is a Licence not a contract. * A Licence grants rights. * A Licence or Contract cannot take away statutory rights. FWIW, I not demanding anything. I'm pointing out that the suggestion that players don't have a legitimate claim is wrong. I'm mostly disappointed, this has happened before, was predicted and CCP should have learnt from that experience.
Wyke Mossari	Posted - 2005.12.16 23:21:00 - [20] Technically RMR was a free update....so no. No, you pay for a service not software.
Sholleran	Posted - 2005.12.16 23:31:00 - [21] Edited by: Sholleran on 16/12/2005 23:32:10 Originally by: Teblin I'm just trying to explain why you aren't entitled to a refund according to the EULA. I don't know CCP's policy on refunds and can't comment on that but hopefully that will set other people who might come to the thread demanding a refund straight on the issue :). I respectfully suggest that given your ISD/forum moderator position you should exercise extreme caution on making those sorts of assertions. Especially given the bold part above.
Lucas Garin	Posted - 2005.12.16 23:38:00 - [22] Originally by: Wyke Mossari That position is not actually supported by the law. * The EULA is a Licence not a contract. * A Licence grants rights. * A Licence or Contract cannot take away statutory rights. FWIW, I not demanding anything. I'm pointing out that the suggestion that players don't have a legitimate claim is wrong. I'm mostly disappointed, this has happened before, was predicted and CCP should have learnt from that experience. Fine. Send me your address and I'll send you the ~$0.53 you're owed for 26 hours of downtime. Jeez...
Gretchen Dawntreader	Posted - 2005.12.16 23:43:00 - [23] A huge amount of game content was delivered over a period of a day. A day was needed to get it as right as possible. Would you rather they rush it and the game crash for a week while they toss band-aids on it? This wasn't just a patch or maintenance. This was a major overhaul of the game and tons of new content. I don't feel owed anything...I feel they just handed us the results of a lot of effort of a lot of people for a long time getting this ready. Considering how much could have gone wrong this was smooth as silk. If they do give a free day it will not be because we are owed one, it will be because they are giving us an extra gift along with all their work. I'm no fanboi, but yeah, cut em a break. Some of these guys probably haven't relaxed or slept much for the last week or so.
Zeonick	Posted - 2005.12.16 23:47:00 - [24] If you want CCP to refund you FIFTY CENTS TO A DOLLAR because you missed one to two days, then you need to seriously stop and think. At most, they might have cost you 2-3 dollars, but if you had mulitple accounts, what's 2-3 bucks? Seriously, go use a coupon when you go to the store to buy food. Griping over change is kinda lame.
Wyke Mossari	Posted - 2005.12.16 23:55:00 - [25] Originally by: Lucas Garin Originally by: Wyke Mossari That position is not actually supported by the law. * The EULA is a Licence not a contract. * A Licence grants rights. * A Licence or Contract cannot take away statutory rights. FWIW, I not demanding anything. I'm pointing out that the suggestion that players don't have a legitimate claim is wrong. I'm mostly disappointed, this has happened before, was predicted and CCP should have learnt from that experience. Fine. Send me your address and I'll send you the ~$0.53 you're owed for 26 hours of downtime. Jeez... Since you seem to have a problem with English comprehension. I've emboldened the relevent sentence to make it clearer for you.
Sinari Galdrin	Posted - 2005.12.16 23:58:00 - [26] Originally by: Wyke Mossari That position is not actually supported by the law. * The EULA is a Licence not a contract. * A Licence grants rights. * A Licence or Contract cannot take away statutory rights. If we are paying for a service, then the legal situation (in the UK) is that we cannot demand a refund, without giving the service provider a 'reasonable' time to resolve any problems. It's different from the situation if we were paying for 'goods', when it's a lot easier to get a refund. Software licences (and especially something like EVE) are classed as services, not goods. (IANAL, but I've looked into this for work) Not that I want a refund, I'm happy (so far). If things are still as bad in a week, I'll be less happy, but I don't expect that to be the case. Especially since things seem so much better after the last reboot.
Aran Cole	Posted - 2005.12.17 00:04:00 - [27] Originally by: Wyke Mossari Originally by: Teblin I posted earlier in some thread that the EULA says you're not entitled to a refund. If you would be so kind as to take a peek at the EULA for a moment, you'll see why you aren't entitled to a refund: That position is not actually supported by the law. * The EULA is a Licence not a contract. * A Licence grants rights. * A Licence or Contract cannot take away statutory rights. FWIW, I not demanding anything. I'm pointing out that the suggestion that players don't have a legitimate claim is wrong. I'm mostly disappointed, this has happened before, was predicted and CCP should have learnt from that experience. YOUR FACE is not actually supported by the law! And by that I mean "What country do you live in where uninterrupted gameplay is a statutory right?" _______________________
TIELKERON	Posted - 2005.12.17 00:06:00 - [28] Just make all the "Refund " whinners pay for the patches.. Ill take a free patch or extension any day, even if it means I need to interact with the real world for a day..
Teblin	Posted - 2005.12.17 00:09:00 - [29] Oh dear. I didn't mean to start an argument . forum rules \| [email protected]
Vampire Skull	Posted - 2005.12.17 00:12:00 - [30] Originally by: Chiile VorseT Do you think that something like time extension, or a refund maybe in order? No
Aran Cole	Posted - 2005.12.17 00:19:00 - [31] Edited by: Aran Cole on 17/12/2005 00:20:07 Originally by: Teblin Oh dear. I didn't mean to start an argument . Lies and slander! EDIT: It's probably better that I don't discuss moderation ;) _______________________
Wild Rho	Posted - 2005.12.17 00:22:00 - [32] Originally by: Teblin Oh dear. I didn't mean to start an argument . I think you should give yourself a warning for starting a flame war.
Montague Zooma	Posted - 2005.12.17 00:25:00 - [33] I don't care what the EULA says in this regard and neither should CCP. People subscribe to Eve in order to play a game. If people can't play the game for 24 hours, it's appropriate for them to extend subscriptions by one day to make up for it. It's good customer relations. They don't have to do it, but they should. If Eve went offline for 31 days, would you still say they shouldn't extend subscriptions by a month to make up for it? How about a whole year? After all, the EULA allows them to take your money and give nothing in return...but that's not a good way to build up a profitable business.
Nash	Posted - 2005.12.17 00:29:00 - [34] Originally by: mopheus Well it could very well be, but they don't owe you. They made a patch to make ure game better, they gave it out for free. Now they have a little trouble and u want ure money refunded. Go to the casino, play, lose and ask ure money back. There answer is a good one. It's normal people think of their money tho and I can understand it, but be friendly to the ones we love and owe so much to, CCP :p No the patch isn't for free. The developers do not work for nothing! The revenue is from our subscription fee's. As for the Casino analogy. No, we are paying for a service not gambling.
Aran Cole	Posted - 2005.12.17 00:30:00 - [35] Originally by: Montague Zooma I don't care what the EULA says in this regard and neither should CCP. People subscribe to Eve in order to play a game. If people can't play the game for 24 hours, it's appropriate for them to extend subscriptions by one day to make up for it. It's good customer relations. They don't have to do it, but they should. If Eve went offline for 31 days, would you still say they shouldn't extend subscriptions by a month to make up for it? How about a whole year? After all, the EULA allows them to take your money and give nothing in return...but that's not a good way to build up a profitable business. I know what will solve the problem! Let's blow things way out of proportion! If I come across as sarcastic in this thread, it's only because I'm sick and tired of not being able to read the forums due to the spammage that is these whine threads. _______________________
Mned Graydroggen	Posted - 2005.12.17 00:30:00 - [36] Edited by: Mned Graydroggen on 17/12/2005 00:30:34 If there should be any payback , it should be us paying back CCP for the love and dedication they have given to serving us a Masterpiece of Online gaming. Give the Devs the time they need to fix the issues that have been raised. They are working hard, look at the swift fix that the Capital construction vs. sec space has gotten. CCP listens and fixes stuff, they allways have and I believe, if we can grant them the time they need, they will keep doing so in the future. Mned
Skelum	Posted - 2005.12.17 00:37:00 - [37] Oh come on, atleast your skills are still training. If youve started to train the new skills ull need a while to get them trained up anyways=D I think everyone should not comment for 2-3 days after patch, then if there are any problems then start whining. Besides it gives us time to run out and do some christmas shopping
Montague Zooma	Posted - 2005.12.17 00:55:00 - [38] Originally by: Aran Cole I know what will solve the problem! Let's blow things way out of proportion! If I come across as sarcastic in this thread, it's only because I'm sick and tired of not being able to read the forums due to the spammage that is these whine threads. Thank you for your whine. I read the thread and was simply stating my preference. If you don't like "whine" threads, don't read them...they're not hard to avoid.
Chiile VorseT	Posted - 2005.12.17 08:21:00 - [39] Originally by: Mned Graydroggen Edited by: Mned Graydroggen on 17/12/2005 00:30:34 If there should be any payback , it should be us paying back CCP for the love and dedication they have given to serving us a Masterpiece of Online gaming. <snip> Mned I do hope your tongue is firmly in your cheek. CCP are a business, they're in it to make money, not for love and dedication. Jeez Someone prove me wrong.
Aarn Khaar	Posted - 2005.12.17 08:52:00 - [40] Originally by: Chiile VorseT I know the CCP boys and girls work very hard, to some very demanding customers, but hey that's business in the real world, and in the real world one would be expecting a refund on a service that is paid for. Do you think that something like time extension, or a refund maybe in order? So, we should get paid for them releasing a free expansion? You are loosing what 2 days of game time out of a total of 31 days for the month. That is about 6% of the entire month. So, that comes to grand total of 96 cents. So, you would rather have less than a dollar than the expansion which adds free content that will last months. Seems rather silly. Just be patient, you are not loosing much by not being able to play for a couple of days out of the month.
Vladimir Ilych	Posted - 2005.12.17 08:57:00 - [41] this was a FREE content expansion. Any other game would make you PAY for it. Also you lost what? 2 days of play time = 1 euro er okay......
asher n	Posted - 2005.12.17 08:59:00 - [42] Everyone that wants a refund should get one for the 2 days or so that eve was down... then CCP should collectively bill those whingers for the development costs of RMR.
Nyphur	Posted - 2005.12.17 09:37:00 - [43] Ack well it wuld be a really nice gesture to get a free day on our accounts but honest, it doesn't mean too much to us but multiply it by 80,000/30 and that's how many months they're missing out on of subs for giving us a free day. This stunt would set them back $40,000. Pricey :S.
Wyke Mossari	Posted - 2005.12.17 09:41:00 - [44] Originally by: Skelum I think everyone should not comment for 2-3 days after patch, then if there are any problems then start whining. The proxy connection failure prevented playing on tuesday and wednesday evenings, the patch on thursday, patch checksum failures on Friday. I got back on shortly after midnight last night, Sat morning. This means that Eve has essentially been unavailable for me for 4 days already.
Qalten	Posted - 2005.12.17 09:44:00 - [45] Originally by: Chiile VorseT Do you think that something like time extension, or a refund maybe in order? Absolutely not, and honestly I'm quite sick of people demanding refunds and extra days the minute something doesn't go quite right. Most of the other MMOs have you pay extra money PER expansion and PER upgrade. Most of the other MMOs are on all a fleet of sharded servers made to only hold a couple thousand of players. This was a major patch. Don't start crying for refunds when it takes a bit to iron out all the wrinkles. Here's an idea, stop playing EVE, and go play a game that asks for money from you everytime they put out an expansion. EVE Diplomacy Table
Wyke Mossari	Posted - 2005.12.17 09:44:00 - [46] Originally by: Teblin Oh dear. I didn't mean to start an argument . I would call it a discuss not an argument, since most posters have kept it civil.
Inspiration	Posted - 2005.12.17 09:45:00 - [47] Originally by: Locke DieDrake OK, first of all, most other time based services that offer refunds or free days based on outages are selling a "always up" service. OR if they aren't an always up service, they are afraid you will go to the competitors. EVE is different in that they are not selling an always up service, nor are there any real competitors in this niche. EvE is unique, not only in concept, but in implementation. The bottom line is this. Major content updates cause some minor problems. They are minor. The content update was free. It didn't have to be. They could easily have made it manditory to continue to play, and charged for it. If, because of the FREE update, you can't play for a while, or your play experiance is not as good as it could be, then you are not entitled to anything but a small rant on the forum. And actually, not even that technically speaking. (see forum rules) The fact is that CCP has done us ANOTHER wonderfull update, and AGAIN they did it for free. EVE is the incredible game that it is, because CCP pour their hearts and souls into making it such. And I feel offended on their behalf by amount of petty crap posted on these forums in the last 24 hours. Is the update perfect? Nope. Was the game perfect to start? Nope. Would any other online game company give you multiple free content updates each year with the SOLE intent of making the game more fun to play? It's never happened except here, with CCP. So I say NO, you don't get free time, or reimbursements because CCP EARNED the right to a little down time, and a little rough edges. They have EARNED the right to tell you that if you can't handle the free update and the rough edges, then you probably can't handle the awesomeness that is EvE and CCP. In short, It's not standard for MMO's to refund for down time. It's not standard for MMO's to release free updates. CCP gives you free updates. They don't (and shouldn't) refund game time. In short...nothing is FREE and you know it! And if you got any braincell left working, you know they cant charge us for an enforced update. At the best they would loose a lot of customers, and at the worst it might even be a breach of contract. You realy think they make content updates for free? As if free, where they don't get anything for it back in return from their existing customer base? It's part of subscription price you pay, they use your subscription money to finance the maintenance and further development of the game. It is not that they go to the bank and arrange loans to make each new content patch, then wait and see if they can ever make their mney back! Game enhancements are part of the game maintenance you pay for, that is what the service you pay for is afterall..gameplay. Problems in delivering this service is definatly something that customers can hold CCP accountable for to some level. Now, stop this nonsence about FREE, will you...you start to sound like a corporate lawyer with no real footing in the true world other then his own wallet! Check out my resistance calculator. WARNING: It is not RMR ready, mail me the stacking penalty math so I can fix this!
Bas Rendar	Posted - 2005.12.17 09:49:00 - [48] A refund! Lemme see, 14.95 a month, 31 days in this month...... Server was down for 1 day, sooo that roughly works out too.. I want my .50 cents Dammit ! (VTIC)
Qalten	Posted - 2005.12.17 09:49:00 - [49] Originally by: Inspiration It's part of subscription price you pay, they use your subscription money to finance the maintenance and further development of the game. "Free" is used when comparing to mostly every other MMO that DOES charge you for a content upgrade/expansion. Each time. This is in addition to the subscription you pay them, as well. EVE Diplomacy Table
Inspiration	Posted - 2005.12.17 09:53:00 - [50] Originally by: Qalten Originally by: Inspiration It's part of subscription price you pay, they use your subscription money to finance the maintenance and further development of the game. "Free" is used when comparing to mostly every other MMO that DOES charge you for a content upgrade/expansion. Each time. This is in addition to the subscription you pay them, as well. I bet the subscription fee is less then that in EVE? Same thing in a different package realy as at the end of the day everyone needs food on the table, plain and simple. Your words are just that a play with words, the underlining effect of the different pricing model they describe is the same! Check out my resistance calculator. WARNING: It is not RMR ready, mail me the stacking penalty math so I can fix this!
Qalten	Posted - 2005.12.17 10:08:00 - [51] Originally by: Inspiration I bet the subscription fee is less then that in EVE? Same thing in a different package realy as at the end of the day everyone needs food on the table, plain and simple. Your words are just that a play with words, the underlining effect of the different pricing model they describe is the same! You bet incorrectly. Per monthly fees for other major MMO's averages $14.00 USD. Same as EVE. And they're the ones that you need to pick up a copy in-store for and pay for the expansions. EVE Diplomacy Table
Idio T	Posted - 2005.12.17 10:18:00 - [52] To the original poster: I donÆt think they owe us. IÆve never seen an online game with zero downtime, itÆs expected and tolerable. As for the folks who seam to be irate about the downtime, well, life would be great if my biggest worry was EVE being down for short time. Btw, I personally donÆt see how RDR being free or charging for it would make any difference to the server population. EQ had 8 (I think) charged expansions before it was bumped from the #1 mmorpg spot. Free or not, itÆs a great ôperkö. Frigate about it!
Chiile VorseT	Posted - 2005.12.17 10:21:00 - [53] But RMR is still not free. It's there to generate money, to make you continue to subscribe. CCP has choosen to look at a long term income generation rather than charging up front. It's called business, which is what Eve is. My orginal question was whether people thought a refund, of some manner, was in order not that I was demanding a refund. So whine about people whining, but don't libel me with demanding a refund. It's simple English comprehension. Just like spelling...
Qalten	Posted - 2005.12.17 10:23:00 - [54] Originally by: Chiile VorseT My orginal question was whether people thought a refund, of some manner, was in order not that I was demanding a refund. So whine about people whining, but don't libel me with demanding a refund. It's simple English comprehension. Just like spelling... Very well, to answer your original question directly: No, I don't think that a refund of any shape, size or form is in order. This is what happens when you patch a complex unsharded game like EVE. Things happen, Murphy visits, everyone will get over it soon. ~ EVE Diplomacy Table
Sirial Soulfly	Posted - 2005.12.17 10:34:00 - [55] Although CCP is a company Iam sure almost everybody there loves their job =)
Chiile VorseT	Posted - 2005.12.17 10:36:00 - [56] I agree. I don't think a refund is in order at the moment. But if serious problems do continue to occur over a week say, denying service then CCP should look as some sort of refund.
Ra'virr	Posted - 2005.12.17 10:37:00 - [57] No for gods sake. We got a free expansion, and CCP are _the_ best making this wonderful game, and i think we¦ll survive a couple of days with some lag. Im kinda of used to this anyway (Castor anyone?).

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