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| Author |
Thread Statistics | Show CCP posts - 3 post(s) |
Iraxion Agnon
Immortal Nomads
3
   |
Posted - 2013.08.01 08:21:00 -
[1] - Quote
Does CCP really not have a dedicated Customer Support team?
Three days is a little excessive to have to wait for a response in regards to a payment issue with Ukash.
Although both sides have now been sending me on a wild goose chase.
Ukash: Telling me to get CCP to contact them in regards to my vouchers code being used for the payment.
CCP: Telling me to get a refund from them, even though Ukash gave me there transaction numbers to give to CCP's customer support.
Still no reply.
Getting sick of this crap.
All I want to do is play your ******* game CCP, whats wrong with that?
So your system wasn't processing Ukash payments when I tried paying using a UKASH VOUCHER?
Did you ever stop to think your system might of lost it to the void if your system wasn't processing Ukash payments correctly?
Taking the ****.
If this isn't sorted soon. Then you may very well lose a customer. Not that you would give a **** about that anyway as long as you have everyone else paying for services.
 Not happy in the slightest! |
Solstice Project
I'm So Meta Even This Acronym
3411
|
Posted - 2013.08.01 08:29:00 -
[2] - Quote
I like that you are one of the few who can spell "lose" properly!
I will miss you because of that!
Bye! :D |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 08:34:00 -
[3] - Quote
W-w-wait a second I didn't say I was leaving yet. :o
I'm still waiting to see if this bullcrap gets sorted out today or not.
THEN and only then may I consider leaving or worse buying another code to attempt to pay again. |
Lucas Kell
JSR1 AND GOLDEN GUARDIAN PRODUCTIONS
SpaceMonkey's Alliance
414
|
Posted - 2013.08.01 08:46:00 -
[4] - Quote
Iraxion Agnon wrote:W-w-wait a second I didn't say I was leaving yet. :o
I'm still waiting to see if this bullcrap gets sorted out today or not.
THEN and only then may I consider leaving or worse buying another code to attempt to pay again.
It's an EVE Forum tradition to treat anyone who has even remotely hinted at the idea of leaving as already left.
Do you has any stuff, if so, can I has it?
Thanks
The Indecisive Noob - A new EVE Fan Blog for news and stuff. |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 09:00:00 -
[5] - Quote
Not that the customer support people will have read this but it was mostly an attempt to get them to hurry the frick up with contacting the relevant deparment of ukash in regards to my payment.
Sorry to dissappoint you but I only have a thorax and 15.9m, probably would have alot more by now if they hadn't ****** up my payment.
|
Jove Death
Red Dawn Mercenaries
Whores in space
31
|
Posted - 2013.08.01 09:24:00 -
[6] - Quote
Welcome to EvE
Welcome to Petition Support
Welcome to waitng along time for a response
|
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 09:30:00 -
[7] - Quote
Jove Death wrote:Welcome to EvE Welcome to Petition Support Welcome to waitng along time for a response
Why thankyou kind sir
I've received a reply yesterday from GM Yuggoth telling me to simply get a refund from Ukash.
Funny thing is that he didn't seem to know the rule Ukash has about refunding UNUSED codes...
So now Ukash is supposedly contacting CCP on my behalf.
Inb4Igetareplytellingmetogetarefundagain.... |
RubyPorto
SniggWaffe
YOUR VOTES DON'T COUNT
3787
|
Posted - 2013.08.01 09:32:00 -
[8] - Quote
Why should a CCP GM know the billing and refund practices of whatever shady third party billing service you're using?
This is EVE - Everybody Versus Everybody.
"the risk of having your day ruined by other people is the cornerstone with which EVE was built and we want to keep that (infact, this is much more representative of the consensus opinion within CCP)." -CCP Solomon |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 09:41:00 -
[9] - Quote
RubyPorto wrote:Why should a CCP GM know the billing and refund practices of whatever shady third party billing service you're using?
Shady third party billing service? Then why the hell are CCP in partnership with them and have Ukash listed as a valid payment method ?
And the reason they should know is because the GM in question is the one who responded to my support ticket in regards to "payment issues". |
Jack Morrison
Sinister Spinster
9
|
Posted - 2013.08.01 10:56:00 -
[10] - Quote
Iraxion Agnon wrote:RubyPorto wrote:Why should a CCP GM know the billing and refund practices of whatever shady third party billing service you're using? Shady third party billing service? Then why the hell are CCP in partnership with them and have Ukash listed as a valid payment method ? And the reason they should know is because the GM in question is the one who responded to my support ticket in regards to "payment issues". https://www.ukash.com/en-GB/partners/?country=GB&cat=871This is from the "shady third party billing service". Click on games and check out the second name across. Recognise it? Also if a GM isn't meant to know and their the ones answering support tickets then who the **** is meant to know on CCP's side? How do I contact the people in the know? Support ticket you say? Oh how convenient I just get replies from GM's..... So sorry if it seems like im trying to be a prick or anything but im sick of **** like this happening. Ukash is a verified payment method. Nuff said. So don't start coming on here and try making it look like its my fault for using a dodgy billing service. Also let me guess the reason you posted on this thread is because your looking down on me because I didn't use a Credit/Debit card like everyone else supposedly does? Well then my answer is why have the option to pay by other means!
Wait until it is settled, by either CCP or Ukash, ask them about the status of your request every other day. After that - register at paypal.com , problem solved completely. |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 11:04:00 -
[11] - Quote
Wait until it is settled, by either CCP or Ukash, ask them about the status of your request every other day. After that - register at paypal.com , problem solved completely.[/quote]
One problem, I don't have a bank account...
So paypal's outta the option range I have. That's the whole reason I had to use Ukash in the first place... |
RubyPorto
SniggWaffe
YOUR VOTES DON'T COUNT
3787
|
Posted - 2013.08.01 11:12:00 -
[12] - Quote
Iraxion Agnon wrote:Shady third party billing service? Then why the hell are CCP in partnership with them and have Ukash listed as a valid payment method ?
And the reason they should know is because the GM in question is the one who responded to my support ticket in regards to "payment issues".
...arising from CCP's payment processing. You generally deal with billing issues with the people whom you gave your money to.
[/quote]https://www.ukash.com/en-GB/partners/?country=GB&cat=871
This is from the "shady third party billing service".
Click on games and check out the second name across. Recognise it?
Also if a GM isn't meant to know and their the ones answering support tickets then who the **** is meant to know on CCP's side?
How do I contact the people in the know? Support ticket you say? Oh how convenient I just get replies from GM's.....[/quote]
How bout you contact the people you gave your money to. I.E. The third party billing service.
Quote:So sorry if it seems like im trying to be a prick or anything but im sick of **** like this happening. Ukash is a verified payment method. Nuff said.
So don't start coming on here and try making it look like its my fault for using a dodgy billing service.
I'm saying don't make it out to be CCP's fault if a different company has ****** customer service. Also don't make it out to be CCP's fault that their GMs aren't trained in the practices of a different company.
Quote:Also let me guess the reason you posted on this thread is because your looking down on me because I didn't use a Credit/Debit card like everyone else supposedly does?
Well then my answer is why have the option to pay by other means!
You're reading a lot into a very small post.
This is EVE - Everybody Versus Everybody.
"the risk of having your day ruined by other people is the cornerstone with which EVE was built and we want to keep that (infact, this is much more representative of the consensus opinion within CCP)." -CCP Solomon |
Plastic Psycho
Necro-Economics
226
|
Posted - 2013.08.01 11:30:00 -
[13] - Quote
This thread is doomed anyway.
Poasting about petitions on the EVE-O fora will get you precisely... nothing. |
mr ed thehouseofed
Sebiestor Tribe
Minmatar Republic
343
|
Posted - 2013.08.01 11:32:00 -
[14] - Quote
customer support WTF is that 
real gamers only need one toon-á |
Solstice Project
I'm So Meta Even This Acronym
3412
|
Posted - 2013.08.01 11:37:00 -
[15] - Quote
Uhm ... you're still here ?
Damn, give it up already ! |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 11:41:00 -
[16] - Quote
Ermmm.... Contact the people I gave my money too?
I HAVE. WHY ELSE WOULD I HAVE BEEN CONTACTING UKASH FOR THE PAST FOUR DAYS?
*deskpalm* |
Panhead4411
Rothschild's Sewage and Septic Sucking Services
The Possum Lodge
330
|
Posted - 2013.08.01 11:41:00 -
[17] - Quote
I recently had to wait almost 3 days for my billing question, and it was directly related to CCP's end of it. Only to get a cookie cutter response that did next to nothing to resolve the issue. Then had to wait almost two more days for a response that looked like they actually READ the ticket...so much for the idea of 'billing' tickets getting a higher priority because they deal with CCP getting paid. 
http://blog.beyondreality.se/shift-click-does-nothing -á-á < Unified Inventory is NOT ready... |
RubyPorto
SniggWaffe
YOUR VOTES DON'T COUNT
3787
|
Posted - 2013.08.01 11:42:00 -
[18] - Quote
Iraxion Agnon wrote:Ermmm.... Contact the people I gave my money too?
I HAVE. WHY ELSE WOULD I HAVE BEEN CONTACTING UKASH FOR THE PAST FOUR DAYS?
*deskpalm*
And you're blaming CCP for the bad customer service of a different company... why?
This is EVE - Everybody Versus Everybody.
"the risk of having your day ruined by other people is the cornerstone with which EVE was built and we want to keep that (infact, this is much more representative of the consensus opinion within CCP)." -CCP Solomon |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 11:51:00 -
[19] - Quote
Yet again your only vaguely reading my posts...
CCP have no record of the transaction
YET
Ukash has provided me with both transaction numbers from both CCP's billing system and their own billing system.
HOWEVER
As Panhead4411 said I received a typical "cookie cutter" response from a GM that not being funny looked as if he had glimpsed at the ticket and replied.
IF
You actually read my posts you would see that I am only blaming them because on their behalf they have provided fairly poor service so far.
ON THE OTHER HAND
Ukash has provided me with the transaction references etc. and been generally more helpful in their service.
SO
Simply stop having a go at me for "blaming" CCP, when I have reason to be slightly pissed off because of their response so far!
Not trying to be argumentative, I'm just trying to voice my opinion, which is being met with so far some rather unhelpful responses.
Don't get me wrong, YES, I am what you would consider a "noob" in the EVE universe compared to the latter of you, but I'm just trying to figure out why CCP as a company has GM's responding to payment related issues when I'm sure they have a relevant department that could respond to the issue with more relevant and helpful information.
|
Maximillian German
Spectres Syndicate
49
|
Posted - 2013.08.01 15:27:00 -
[20] - Quote
Iraxion Agnon wrote:Yet again your only vaguely reading my posts...
CCP have no record of the transaction
YET
Ukash has provided me with both transaction numbers from both CCP's billing system and their own billing system.
HOWEVER
As Panhead4411 said I received a typical "cookie cutter" response from a GM that not being funny looked as if he had glimpsed at the ticket and replied.
IF
You actually read my posts you would see that I am only blaming them because on their behalf they have provided fairly poor service so far.
ON THE OTHER HAND
Ukash has provided me with the transaction references etc. and been generally more helpful in their service.
SO
Simply stop having a go at me for "blaming" CCP, when I have reason to be slightly pissed off because of their response so far!
Not trying to be argumentative, I'm just trying to voice my opinion, which is being met with so far some rather unhelpful responses.
Don't get me wrong, YES, I am what you would consider a "noob" in the EVE universe compared to the latter of you, but I'm just trying to figure out why CCP as a company has GM's responding to payment related issues when I'm sure they have a relevant department that could respond to the issue with more relevant and helpful information.
Step 1: Buy a prepaid visa card from a local CVS, walmart, etc.
Step 2: Use it to activate account
Step 3: ???????(dont use Ukash)
Step 4: Profit |
ElQuirko
Jester Syndicate
S0UTHERN C0MF0RT
1706
|
Posted - 2013.08.01 15:35:00 -
[21] - Quote
Your rump seems rustled.
Save the Domi model! Spacewhales should be preserved. |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 15:58:00 -
[22] - Quote
Can't from the UK... Plus noone in my town sells prepaid visa/mastercard's.
|
Din Chao
Di-Tron Heavy Industries
Test Alliance Please Ignore
303
|
Posted - 2013.08.01 16:09:00 -
[23] - Quote
Solstice Project wrote:I like that you are one of the few who can spell "lose" properly!
I will miss you because of that!
Bye! :D
But then he typed "might of" |
Iraxion Agnon
Immortal Nomads
3
|
Posted - 2013.08.01 16:15:00 -
[24] - Quote
You may very well lose a customer means unless they sort the problem out, they COULD lose a customer.
Geez. People complain when I don't read what they've written... |
Azami Nevinyrall
Carbon Circle
Tactical Narcotics Team
1096
|
Posted - 2013.08.01 16:49:00 -
[25] - Quote
Just contract me all your stuff...everything will be sorted out after then, I promise!
I'm currently taking bets on the following:
- CCP Games becomes EA Games' property.
- EVE Online will have Microtranctions everywhere. |
Iraxion Agnon
Immortal Nomads
4
|
Posted - 2013.08.01 16:55:00 -
[26] - Quote
Azami Nevinyrall wrote:Just contract me all your stuff...everything will be sorted out after then, I promise!
Aha nice try ;)
But sounds like they've finally contacted eachother and I've received a response from GM Yuggoth again saying their sorting the problem now. |
Solstice Project
I'm So Meta Even This Acronym
3417
|
Posted - 2013.08.01 18:12:00 -
[27] - Quote
Din Chao wrote:Solstice Project wrote:I like that you are one of the few who can spell "lose" properly!
I will miss you because of that!
Bye! :D But then he typed "might of" Oh, i totally missed that one. :/ |
Mallak Azaria
GoonWaffe
Goonswarm Federation
3337
|
Posted - 2013.08.01 18:52:00 -
[28] - Quote
Iraxion Agnon wrote:Ukash.
This is your problem.
The guy who was sitting next to me in the first nullsec round table who had obviously not had a shower since before boarding his flight to Iceland, you really stank. You know who you are. |
Iraxion Agnon
Immortal Nomads
4
|
Posted - 2013.08.02 09:45:00 -
[29] - Quote
Right, Not trying to carry on an argument or anything.
I just want to know one thing.
What your goddam problem is with Ukash?
Everyone who's posted on here seems to have a rather big problem with ukash.
I bet half of you haven't even used it, yet jump on the bandwagon because everyone else is hating it. |
Solstice Project
I'm So Meta Even This Acronym
3417
|
Posted - 2013.08.02 09:52:00 -
[30] - Quote
Wow, i can't believe your issue still hasn't been resolved,
although you've made a thread about it to raise public awareness !
This is an outrage !
When are you acting on your threat of leaving, btw ? |
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