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Thread Statistics | Show CCP posts - 6 post(s) |
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CCP Habakuk
C C P
C C P Alliance
707
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Posted - 2013.08.11 00:39:00 -
[1] - Quote
Hi,
I'm currently not aware of any issue of the client, which is causing crashes with this signature. My best guess is, that your client installation might be corrupt. Please try to repair it as first step.
If this does not help I would suggest to take a closer look at your computer hardware, for example by running RAM tests. Please report back here, if you find nothing, which would explain the crashes. In this case I would like to take a look at one of the crash dumps, but let's see about this later.
CCP Habakuk | EVE Quality Assurance | Team Gridlock | Team Five 0
Bug reporting | Mass Testing |
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CCP karkur
C C P
C C P Alliance
2556
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Posted - 2013.09.06 15:38:00 -
[2] - Quote
Just FYI, we just found and fixed an issue where using opening the second level of the Radial Menu on Orcas will freeze the client, so I would recommend not doing that until we have deployed the fix next week.
CCP karkur | User Interface Programmer | Team Kurosomething |-á@CCP_karkur |
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CCP Zorba
C C P
C C P Alliance
63
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Posted - 2013.09.10 08:37:00 -
[3] - Quote
Hi everyone, it appears we found the culprit- it was a low level memory corruption bug in Stackless Python that is possibly responsible for a whole host of other crashes we've never been able to explain. In the meantime CCP Karkur has patched a number of the callsites in the UI that should be live already or with today's client, so crashes should be reduced. The real fix should make it into tomorrow's patch and *fingers crossed* these crashes should go away for good.
CCP Zorba | EVE Online Technical Director | @techartistsorg |
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CCP Zorba
C C P
C C P Alliance
65
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Posted - 2013.09.13 21:04:00 -
[4] - Quote
Sorry, we have a lot of people out of the office sick and at offsites and training- we haven't forgotten this! (Also, it did go out on Wednesday, but the team responsible for fixing it forgot to get it into the patchnotes, should have been put into them today or yesterday).
I'm sad our fix didn't do it, I'll look into this with QA first thing Monday and see what's going on.
CCP Zorba | EVE Online Technical Director | @techartistsorg |
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CCP Snorlax
C C P
C C P Alliance
286
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Posted - 2013.11.20 23:02:00 -
[5] - Quote
We are monitoring crash dumps and trying fix any issues we can.
If you experience frequent crashes, please make sure you have the latest graphic drivers installed.
If you use overlays, like Mumble, or multiboxing software, please try running without those - it's possible the crashes stem from these 3rd party addons.
Try switching to DX9 in the launcher - see if that helps. The DX11 engine hasn't had the same level of testing on all the different hardware and software configurations you guys have so bear with us while we iron those kinks out.
If you find a reproducible case, please file a bug report, with logs, describing what you were doing. Getting the crash dumps with the full details can help us tremendously in tracking down crash bugs. See https://wiki.eveonline.com/en/wiki/Bug_reporting for details. |
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CCP Snorlax
C C P
C C P Alliance
310
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Posted - 2013.12.05 09:39:00 -
[6] - Quote
Konrad Zsou wrote:I'm having a similar issue with the client freezing on login while loading the captains quarters. The odd thing is it only happens with 1 account, my other 2 accounts login and load normally and I can play for hours with no issues. I've reinstalled the client, logged in using the binexe file, cleared the cache both manually and using the client, and I've run the repair tool but nothing works for this 1 account. I'm not sure how to pull the log files otherwise I would have posted them. Any ideas will be greatly appreciated. Thanks
Some info on bug reporting here: https://wiki.eveonline.com/en/wiki/Bug_reporting
And the log server: https://wiki.eveonline.com/en/wiki/Logserver
Things to try (that might also give me useful info to track this down):
- Ensure you have the latest graphics driver
- Turn off any 3rd party software affecting EVE (overlays, multiboxing software)
- Try the DX9 version (setting in the launcher)
- Disable EVE voice
- Disable audio altogether
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