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I have been VERY patient PLEASE PLEASE HELP

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Yaman	Posted - 2006.01.05 16:27:00 - [1] OK. I've asked for help before. I've posted several times. I've petitioned. I've kindly e-mailed CCP all the info necessary. I sent my DXDIAG file. I've tried various computer settings. I've gone into bios and made sure nothing conflicts, etc. I've disabled sound. Here's the deal. EVE keep crashing to the desktop on me. It does this randomly. Sometimes its every few minutes. Sometimes every few days. I've been a loyal customer for over a year now. I never had these problems until I would guess about somewhere in the midst of the cold war edition. Not at the beginning of it, maybe some other patch was released in the midst of it? Somewhere around the later parts of the cold war edition. Now I did switch computers, HOWEVER, I've used this computer before to play EVE. Before Cold War. I've done everything I can think of. Reinstalled EVE, all the above mentioned, etc. I can't figure this out. Can anyone please help? The game is almost unplayable. Today is one of those days, I just crashed about 5 times in the last 20 minutes. No warning, nothing. It's as if I hit the close button on the window. I didn't notice anything in the log program, but I don't know what I'm looking for either. I can send logs, etc. anything. I'm willing to try it all. Just for the love of God and all that is holy... MAKE IT STOP!
Yaman	Posted - 2006.01.05 16:31:00 - [2] I remember a while ago someone saying there was a problem with some server that EVE hopped through along the way. That kinda made sense as the problem cleared up for a while, but not long. It crashes all the time again.
xxAzarielxx	Posted - 2006.01.05 16:43:00 - [3] hmm i don't know if this is the same problem but i had some crash to desktop randomly before. My english isn't good at all so i hope to be understood. About 80% of time a message of graphic card bug appeared but the problem was the power (power supply ??) of my computer. All worked well except when i launched Eve or 3D program which need, it seems, more power. I don't know if this is the same issue but it could. By the way, good luck
annab	Posted - 2006.01.05 17:52:00 - [4] Try using an anti-spyware program. Some spyware crashs eve. Also read the logs from the firewall as they sometimes bring up some useful information. Check eve is trusted and allowed by the firewall. My firewall thought it was a hacker and blocked it when I first started and when a update reseted it to blocked. Eve does have problems with the most update drivers and this can cause some problems. If you have nvidia card turn off the nview desktop manager this crashes eve. It has a crash guard which crashes most games. Very helpful . Hope one these ideas help you out.
Yaman	Posted - 2006.01.05 18:09:00 - [5] I use spyware doctor. Works great for me. I just scanned again and cleaned a few spyware files. I didn't have the desktop manager enabled, but I did take off the system tray icon for nvidia just in case. I went into windows firewall and strangely enough didn't see Eve listed in the checkboxes of applications allowed...Odd because windows firewall never comes up with a "block" "unblock" dialog box for EVE...Generally it does for other programs when they attempt to access the network/internet. So I added it to the list. We'll see how this goes. Crossing my fingers.
Kaylana Syi	Posted - 2006.01.05 18:13:00 - [6] Some days are better than others. Since RMR I see crashes in empire a lot during the morning time EST. 0.0 is flawless while I was on a deep run. At night I don't crash at all. Originally by: "Oveur" I don't react to threats any better than you do
annab	Posted - 2006.01.05 18:34:00 - [7] Originally by: Yaman Crossing my fingers. Good luck
Yaman	Posted - 2006.01.05 18:54:00 - [8] Nope... crashed again. Just a few minutes into the game. CCP PLEASE! WHERE ARE YOU??? I've been paying you over the past year, help me out for the love of God! I love EVE, I do, I don't want to stop paying you!
Clytamnestra	Posted - 2006.01.05 19:02:00 - [9] A lot of software and hardware crashes are due to faulty memory. Memory degrades over time and the crashes they cause are hard to replicate and lock down. I recommend checking it with memtest. --
Iavia	Posted - 2006.01.06 00:17:00 - [10] Ok rather than give you random advice I'll do my best to trouble shoot this like it was on my work bench. I need to know some things before I can do that. 1. Operating system? Win XP? Home, Pro, 64 bit? You'll see one of these very clearly when you boot. 2. Video card, brand isn't as important as the type of chip, i.e. Radeon 9600, Geforce 4 mx 400 something like that. 3. Sound card type. 4. Type of CPU and quantity of RAM. 5. A general history of the box. When you bought it. And if you've made any upgrades or if its had any service. 5. Type of virus protection, anti spyware if any. And or firewalls and such.
Lord Obsidian	Posted - 2006.01.06 00:42:00 - [11] Edited by: Lord Obsidian on 06/01/2006 00:44:49 Edited by: Lord Obsidian on 06/01/2006 00:44:16 Hi Yaman, When I had games doing this to me there was 2 causes. One was I had mis-matched RAM. Make sure all your RAM is the same speed. IE PC3200 with PC 3200 dont mix and match (you theoretically can do this, but the best practice is to never mix and match). The other was an actual faulty chip. Download a program called memtest86, google for it. It will scan your RAM for errors, if it finds any you know its your RAM. Failing that does EVE produce crash logs? If so post it (make sure you remove any usernames or passwords etc) and I will see what I can get out of it for you. BTW I am not CCP just a eger Australian IT tech. Edit: Come to think of it it could also be heat, or power related, download motherboard monitor (again google is your friend ) and set it to log. In its log it will record the power levels and heat levels to your motherboard and chips, if you get any spikes in heat, or dips in power that could be your issue. Edit due to spelling errors :).
Saul Thrace	Posted - 2006.01.06 00:51:00 - [12] Originally by: Yaman It does this randomly. Sometimes its every few minutes. Sometimes every few days. Back up your documents, reinstall windows from scratch (installation cd). Install only the latest drivers for your hardware, windows update, then immediately after that EVE. Might sound tedious but I speak from experience, running all my games only on clean window images since I started gaming and very rarely experiencing any crash at all over the years. -- Saul Thrace
Pvt Stash	Posted - 2006.01.06 01:42:00 - [13] Originally by: Iavia 1. Operating system? Win XP? Home, Pro, 64 bit? You'll see one of these very clearly when you boot. 2. Video card, brand isn't as important as the type of chip, i.e. Radeon 9600, Geforce 4 mx 400 something like that. 3. Sound card type. 4. Type of CPU and quantity of RAM. 5. A general history of the box. When you bought it. And if you've made any upgrades or if its had any service. 5. Type of virus protection, anti spyware if any. And or firewalls and such. Agreed. I had the exact same problem as the OP, and after literally days of hitting random buttons and using random chipsets/drivers I discovered it was my dinosaur audio chipset causing the crash. Please post your system specs, but also get on eve and try this: 1. Sit in a highly populated area for a while not doing anything. Monitor your framerate and such only moving your camera. Watch for little jumps in your framerate and try to pinpoint what's causing it. ie: number of ships, certain stations, suns, planet animations ect. 2. Go to a low pop area and do the same for a while. Did anything change? If so, what? 3. Try using your modules WHILE NOT IN COMBAT. Many things have changed (and this is how I finally figured it out) like the armor reps have sounds and halos around your ship now. Target painters actually have a laser that hits the target. These new pretty lights are apparently an incredible strain on older chipsets. If you're crashing consistantly after #3 I'd be willing to bet almost anything that you have a chipset somewhere that can't handle RMR. I was doing some system debugging the other day and came across an application that gave a detailed list of every chipset, memory strip, and drive in your case and could save it into txt format. I'll see if I can dig it up again and post a link. Maybe it will help.
Shadora	Posted - 2006.01.06 04:15:00 - [14] Edited by: Shadora on 06/01/2006 04:15:42 Alot of good ideas in this post to work with. The only two similar experiences I've had to this are in my UO playing days, a certain audio sound file would make me crash to desktop. It only happened when that sound tried to play. When trying to log into DAOC I would get errors for not having the latest version of DirectX. The power supply sounds like a logical possibility. A previous backround virus also could be the cause. I would download the new microsoft antispyware program and scan the machine, and also run their virus scan. Both free and do a good job. I would also try what the other peple have recommended on the boards. Have you had a problem with the power in your house recently?
Iavia	Posted - 2006.01.06 05:02:00 - [15] I would rcomend you start you trouble shooting buy disabling the sound in Eve. Fly around for a while see if you crash. This game seems to be well coded vs. most MMOs (and that may not be saying much) but it does suffer from one bad over sight. Most games have an unaccelerated audio setting and defualt to it. If you're driver/hardware is buged fussing with the acceleration setting in dxdiag is just about futile. Eve defualts to accelerated and has no ablity to fall back to software.
Yaman	Posted - 2006.01.08 16:16:00 - [16] Edited by: Yaman on 08/01/2006 16:20:52 Edited by: Yaman on 08/01/2006 16:19:59 Edited by: Yaman on 08/01/2006 16:16:11 Yaman's computer. Motherboard: Asus KR7A-133 AMD Athlon XP 1600+ 768MB RAM PC2100 (they are matching as far as i know) (one 256 one 512) Geforce Ti4600 128mb (PNY I think is the make? I don't know, I won it off some Star Wars Jedi Knight / Gateway/nVidia contest a few years ago, has been working great for me minus being a hair off for battlefield2, yet having more power than a card capable of running it...stupid shader version or whatever) 160GB Western Digital HD (SATA) (secondary where eve is installed) 40GB Maxtor HD (primary for windows and other system files) Windows XP Pro Sony CDRW/DVDR (i heart this drive, inexpensive and fast) Floppy disk drive (wow it's old) Zip disk drive Eagle Power supply - 300w PCI Cards: WinTV Soundblaster 512 Network card (linksys, i believe..that or netgear, but i think linksys) Adaptec PCI -> SATA card Note that the PCI -> SATA card is new as is the HD, but I had EVE running off a 120GB IDE drive recently. This is a recent change as of two days ago. I don't believe it to be the reason for any problems, although I hoped it would fix some...wishful thinking. I run spyware doctor and nothing else for virus/spyware, minus windows firewall. That's about it...Newest(er) nvidia drivers. Newest bios, newest sound card drivers. New all drivers I believe. I disabled sound in EVE. I ran a memory test and it didn't show any problems with the ram. I am so baffled it's almost unbearable. This is a somewhat recent installation of windows...It hasn't been on the machine for more than 8 months. On another note: Age of Empires 3 crashes to desktop on me too...and gives me a windows error message about send or don't send.
nut gatherer	Posted - 2006.01.08 17:23:00 - [17] I had this issue myself a while ago during cold war. I had to reinstall the newest version of DirectX. I just basically updated DirectX on my computer, and the problem got fixed. Don't know what happened in that situation, but I updated directX, and reinstalled it, and no more crashes.
Ryysa	Posted - 2006.01.08 18:36:00 - [18] do you actually realize that "Crashing to desktop" also happens because of your ISP ? If your ISP breaks all TCP streams every 2 minutes, you're going to "crash to desktop" all the time, because you will lose connection. So yeah, if you are able to, i recommend you do a test... to see if you can hold a TCP connection upright with a remote server for over an hour, or not. All about target jamming
Yaman	Posted - 2006.01.08 19:04:00 - [19] Ryysa - How would I go about testing that?
Yaman	Posted - 2006.01.09 03:04:00 - [20] I'm sure I could too because why don't long downloads fail?
Zxion	Posted - 2006.01.09 03:38:00 - [21] I do not know if it has been mentioned of it you've tried it yet, but you might try re-installing video/sound drivers as well.. and I saw someone mention DirectX too. Eve is a great game but has a terrible client. I used to run EQ on a machine WELL below system specs and I can't remember it ever crashing. I'm sure it crashed once here or there, it was a Win95 machine.. but so infrequently I can't remember. I dual and tri-boxed EQ accounts on a machine that JUST met recommendations. Had terrible framerates, and took forever to load.. but the client was stable. I've two-boxed EQ2 on a pretty decent machine. Again.. framerate issues, but the client never crashed. I've two-boxed CoH on decent machine and I remember having problems with it for awhile, but discovered I had a bad video driver. When I played Eve back in March, it was guarenteed to crash at least once a night. None of my other games would. Wasn't much of a problem though since you could be back in game within 30 seconds. Currently I play WoW on this machine. I two-box it with lowered resolutions and really don't have much issue with stability or framerates. Since I started Eve up again about two weeks ago it has only crashed a few times. For some of my friends however.. Eve will sometimes crash so often they can't play the game.. or they will go days and it will be fine. They play much the same games as I, and have no issues with those. Eve is a great game.. but definetly the most unstable client for any MMO I've played. Also, I never had any lag in Eve until I started up again a few weeks ago. It wasn't the terrible, game-wreaking lag I get in WoW everyday... it was just surprising because I'd never experienced it in Eve before. And.. someone mentioned Eve will crash if the internet connection is interrupted? Internet connection has no impact on client stability.. or it should not. If it does with Eve.. then again.. that brings me back to Eve's poor client. Besides.. when I get disconnected in Eve it kicks me back to the login screen and says "Connection to server lost" or somesuch.
Grismar	Posted - 2006.01.09 04:26:00 - [22] You seem to have made very sure your hardware and drivers are in order. I tend to agree with Ryysa, it's probably your connection that's the problem, though that would give no clue as to why your Age of Empires fails, unless you're playing multiplayer in that too? One fairly decent way to check if your connection to EVE is good is fairly simple and requires no other software: Open a command line window (run "cmd" from the "Run..." in Start Menu). Start a ping to the EVE server "ping 157.157.139.10 -t". The "-t" makes sure the ping will keep running. Now, if your connection is a good one, you'll see almost all the pings get through, like this: Reply from 157.157.139.10: bytes=32 time=18ms TTL=243 The numbers will vary, but as long as it doesn't tell you "No reply" it's good. If you have a bad connection, some or even most of these pings will get through, but you'll see no replies popping up now and then. More than once or twice per minute would be bad. If you miss multiple pings in a row, even if it's only once every now and then, that's really bad. If this is the case, you may want to try the same from another computer connected to the internet in the area you are in, preferably on the same ISP, but on a different account. This way, you can eliminate the chance that it's not your ISP, but the network -they- are using, or somehow your route to the EVE servers. In either case though, you should contact your ISP to help solve the problem. Likely causes on your end would be a badly configured router, faulty network wiring, a defective router, other computers on your local network with problems, etc. A decent way to eliminate some of those options would be to use a reliable piece of netwerk cable and connect to your modem directly from your EVE PC (assuming you have some sort of broadband and aren't playing over a modem). Hope that helps in finding the cause. Grismar. Your EVE IGB home EVE Wiki, Explorer, Navigator
Bravic	Posted - 2006.01.09 04:44:00 - [23] I notice you are running no antivirus software; if I understood you correctly. Please understand that anti-spyware and anti-virus are not the same. Try searching out and obtaining AVG antivirus software @ Download.com Last I checked they were still giving it away for free right now =) A virus could be your issue. If not free antivirus software is good.. Me
Surfie	Posted - 2006.01.09 06:39:00 - [24] I gave up trying to fix my BSODs and CTDs a loooooooong time ago. Im pretty sure its either something to do with my graphics card (Albatron Geforce 4 Mx440), or a motherboard problem (soltek/via motherboard and chipset). I cant afford to replace either so I just put up with it. (And no, changing drivers around does nothing to fix it, and also I'm not a noob who has spyware and virus causing things to crash).
Guillight BLue	Posted - 2006.01.09 13:50:00 - [25] Hi, I'm fairly confident that you upgraded all your drivers ;) and if your ping-test is also positive I doubt it will be your ISP. Well ...there is still one option you can try! When I read trough all these posts I can asume you are running Windows XP Professional with Service Pack 2? right? Now here comes the trick... .NET Framework version 1.1 has a nasty memory leak issue wich came forward in EverQuest2 last year and some other games too! In my case EQ2 crashed (or became unplayable) after an hour or so by using up my full 1,5GB RAM??? Back then I (and others) solved this issue by installing the beta version of .NET Framework version 2.0. At this moment the retail version of version 2.0 is available trough http://Windowsupdate.microsoft.com (only if you have a legal key ;)) At this point people also have to take in mind that Microsoft has closed down windowsupdate for illegal users! Only security updates will be available and thus not the driver / hardware / software updates for Windows XP!! So it will be possible that that you will miss out some very important fixes!! :( I was forced to buy a legal key of WinXP Pro last year since Service Pack 2 and the windowsupdate security change! :( greetings and good luck! -------------- Guillight BLue [L F C] <IFC>
Yaman	Posted - 2006.01.11 15:43:00 - [26] thanks everyone. any other ideas??
Guillight BLue	Posted - 2006.01.11 16:20:00 - [27] Euhhmm ....I hope you didnt try to upgrade your bios with Asus drivers didnt you?? As the KR7A-133 is an Abit motherboard!! Go to: http://www.abit-usa.com/products/mb/techspec.php?categories=1&model=85 and download the latest drivers there (incl. Bios). Furthermore this motherboard has an VIA KT266 chipset, so you need to upgrade your 4in1 Arena drivers as well! go to: http://www.viaarena.com/default.aspx?PageID=420&OSID=1&CatID=1070 Scroll down to the bottom and download version 4.43! Do not install any newer driver as those don't support the KT2# chipset!! (If you already did then you need to reinstall your whole system again ..sorry) I also saw you use a TV card? try removing it ..deinstall all his drivers and see for a while how it goes ;) Some TV cards can be a pain in the ass! greetings -------------- Guillight BLue [L F C] <IFC>
Yaman	Posted - 2006.01.12 02:38:00 - [28] Sorry :) I did mean Abit. I didn't use ASUS drivers on it :) ASUS was my other pretty motherboard that I think took a dump..not sure.
Carthain	Posted - 2006.01.12 06:42:00 - [29] Yaman, power supply looked a little weak to me. you have to remember that for gameing pc's you need a ps that has a higher actual wattage than consumed, ie some 300w powers only put out an actual of 280w... but lets not go there now. Power supply website Chesk this out and see if I might be right, other consideration is that Ps's die faster than you think so if it at one time carried you sys fine it may not now. At any rate that's the most glareingly obvious first fix, Achums (sp?) Razor simplest solution is usually the approprate one.
Nuri Aderynn	Posted - 2006.01.12 06:53:00 - [30] Don't just go by the wattage either, PSUs vary widely in quality. Check reviews online and get one that is known to be reliable and will supply adequate power to all of the rails.

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