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Fennore
Underworld Innovations Sindication
6
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Posted - 2013.10.11 23:51:00 -
[1] - Quote
I'm collecting data/ getting feedback in regards to some apparent network problems between T-mobile and CCP. I am currently working with T-mobile engineers in hunting down where the problem is but I need feed back from more people using T-Mobile to connect.
1.It would help to know when your problems seamed to have started (pre Odyssey 1.1 or did it start in that patch)?
2.Are you tethering or using a hot spot with or without the tether plans (work around like pda.net or rooting)?
3.Do you notice if updates are working with STEAM, VLC, file zilla or other problems?
4.Have you noticed that some of your other programs have started loosing connections to servers for no reason?
5.What do your transfer speeds look like? (eg. 30KB 700KB...)
6.When you run the installer (not the launcher) does it hang and if so what is the size and % of that file (egg 123.23K in size).
7.Have you attempted to download the offline installer (3 parts)? Did they completely download (average speed?) and where you able to see the total file size wile downloading.
8.Have you opened a trouble ticked with CCP?
9.Can you or have you supplied logserver logs or are you able to run a Wireshark session and send to CCP?
Thanks for your help and hopefully we can isolate this problem and fix it.
~Fennore
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3dward Scissorhands
6
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Posted - 2013.10.12 14:53:00 -
[2] - Quote
Fennore wrote:I'm collecting data/ getting feedback in regards to some apparent network problems between T-mobile and CCP. I am currently working with T-mobile engineers in hunting down where the problem is but I need feed back from more people using T-Mobile to connect.
1.It would help to know when your problems seamed to have started (pre Odyssey 1.1 or did it start in that patch)?
2.Are you tethering or using a hot spot with or without the tether plans (work around like pda.net or rooting)?
3.Do you notice if updates are working with STEAM, VLC, file zilla or other problems?
4.Have you noticed that some of your other programs have started loosing connections to servers for no reason?
5.What do your transfer speeds look like? (eg. 30KB 700KB...)
6.When you run the installer (not the launcher) does it hang and if so what is the size and % of that file (egg 123.23K in size).
7.Have you attempted to download the offline installer (3 parts)? Did they completely download (average speed?) and where you able to see the total file size wile downloading.
8.Have you opened a trouble ticked with CCP?
9.Can you or have you supplied logserver logs or are you able to run a Wireshark session and send to CCP?
Thanks for your help and hopefully we can isolate this problem and fix it.
~Fennore
1. yes 2. wifi tether with plan 3.dont use 4.no all works great 5.connection reachs up to 2mb per second 6.it hangs at the last part where it needs to download a small size file like 800k. It starts then it just stops. 7.that is what i have to do every time it needs to patch but when i download the file the connection avg around 1.5mbps. 8.Yes for a bout a month now without resolution. 9. yes but they have seem profen not useful aperently.
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Fennore
Underworld Innovations Sindication
6
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Posted - 2013.10.12 21:49:00 -
[3] - Quote
Where you able to install and update the Eve client? Do you know what T-mobile uplink your getting handed off to? If you run OOKLA speed test what site does it connect too (eg.. Wellington KS). If you haven't successfully updated could you download and run Wireshark session when you try again? (http://www.wireshark.org/download.html ) attach to your ticket. |
3dward Scissorhands
6
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Posted - 2013.10.13 15:49:00 -
[4] - Quote
CCP also wants me to run wireshark, but me been a network tech seems that is a bit off and invade privacy. Why does this problem is getting so indepht into the provider when i did not had this problems befoire odessey. |
Fennore
Underworld Innovations Sindication
6
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Posted - 2013.10.15 03:38:00 -
[5] - Quote
Well, in short. T-mobile may be having some at the same time CCP is also changing things. Wire shark is not about your rig so much as following network spaghetti and such. Just close your programs that use the internet and launch WS. You'll notice no traffic on the WS. Fire up launcher/updater. Once its done eating its self save the WS session and send to CCP. Hopefully this will highlight the problem child router or bad ip.
~Fennore |
3dward Scissorhands
6
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Posted - 2013.10.18 03:24:00 -
[6] - Quote
I will update as soon as there is a patch.(Hopefully in November) I did not wanted to install a packet sniffer as suggested, but i guess i have no choice, then again, what will happen if the file uploaded with results does not help troubleshoot. I do not think the problem is related with t-mobile blocking traffic since before odyssey it was updating without problems, but since other t-mobile customers with same issue and same method of connection( in my case wifi via samsung galaxy s3) |
Fennore
Underworld Innovations Sindication
6
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Posted - 2013.10.21 00:15:00 -
[7] - Quote
Hopefully we will have a resolution by then. I see 2 common anomalies. First being the hanging 980K file during the update process. This only hangs when your on t- mobile. the second is a massive amount of bad files coming in from either t-mobile or CCP server. Can you try to down load 1 of the offline line installer payloads? Should be be about 3 gigs. Can you see id it tells you the total file size remaining to DL or no and kills between 250 and 300 megs in. ( DON'T DO IF YOU HAVE A LIMIT CAP ) |
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CCP Atropos
C C P C C P Alliance
384
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Posted - 2013.10.21 18:33:00 -
[8] - Quote
In addition to the wireshark log, are you running any of the apps listed on this page: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
The "980kb file" as you've termed it, is actually a ranged request made on a file stored on our CDN, as are all the files you download. They're not stored as individual files, but packed into a single data payload, from which sections are downloaded as needed. The technology that powers this is based upon the HTTP/1.1 protocol, and what we're trying to establish, with the wireshark log, is whether the connection request is being respected.
In addition, the list of applications contained within that Steam knowledgebase article can cause problems with the operation of the EVE Launcher, in many cases by interfering with the network adapter or introducing a firewall or proxy that fouls the connection. If you've got any of those apps installed it would be good to know. Product Owner, EVE Launcher | Team Special Circumstances |
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3dward Scissorhands
6
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Posted - 2013.10.21 22:52:00 -
[9] - Quote
Yes that is the problem i have, the process completes up until that 1mb file. I never had problems updating the client thru t-mobile up odessey. |
3dward Scissorhands
6
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Posted - 2013.10.22 14:31:00 -
[10] - Quote
Well my petition got close automatically so i will have to open a new one. |
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3dward Scissorhands
6
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Posted - 2013.10.22 14:59:00 -
[11] - Quote
Ok, patch day horror for me starts now. I open and started wireshark and now i wonder how will i be able to upload a 30mb file for ccp to review? |
3dward Scissorhands
6
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Posted - 2013.10.22 17:09:00 -
[12] - Quote
The site wont let me upload the file that i just splitted into 5 pieces of 5mb each cause the file is 24mb. Everytime i try to upload file the sites gives me error 500. So what now? Wait i know the answer to my own question, which is to keep downloading the full client every single day CCP decides to change the color of a text or even the font type cause true changes are not even working anymore. Should i keep blaming t-mobile cause ccp does not know wtf is happening, or cares about it? I guess we player base are the fault of our own problems when it comes to go online, cause CCP servers are PERFECT and there ARE NO PROBLEMS, also THE SERVER DOES NOT SHOW ANT LOGS |
Fennore
Underworld Innovations Sindication
6
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Posted - 2013.10.23 18:07:00 -
[13] - Quote
OK, deep breath. 3dward I totally understand your frustration. It took 2 months to finally get the national t-mobile engineers on this and I am VVIP with them, go figure.
The real problem is with the parted file is size limit (5megs). Make your parts 4.5 megs and it should work. I had to try several times since this site reads file size different then what you see.
Thanks CCP Atropos for stopping by.
I was aware of the quirky problems with the steam client. But they appear not to be the problem here. I also have Borderlands 2 installed on the same computer and it operates and updates fine. As for wireshark, at a glance there are piles of Bad TCP and TCP RST errors during the "hang". So I am going to say that for what ever reason the request is not being respected quite rudely. I have a meeting this afternoon with T-mobile and will bring this up.
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Fennore
Underworld Innovations Sindication
6
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Posted - 2013.10.28 18:37:00 -
[14] - Quote
Update - We are finding that DL speeds seam to cycle down to around 80 to 120KB when attempting to download payloads for - Eve offline installer . This happened on the G4 and G4 lte networks. Though the test at McDonald's gave us slightly better results (10KB more) it did not hang and started to DL.
More to follow later. |
3dward Scissorhands
6
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Posted - 2013.11.11 01:08:00 -
[15] - Quote
I solve the problem! I change to dsl dmax connection and the best part is that is free i got no more problems. Updates takes like 2 minutes. Thanks CCP and T-Mobile for making me change internet i would miss the 20mbps now i have to settle with 5mbps but its secure and DSL. I honestly dont think the problem lies on the t-mobile cloud as i was able to patch before the current odessey. anyway good work keep it up. |
Fennore
Underworld Innovations Sindication
6
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Posted - 2013.11.20 07:57:00 -
[16] - Quote
Thanks for the information . Even with the marginal sarcasm. Still useful. |
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