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Author	Thread Statistics \| Show CCP posts - 53 post(s)

CCP Atropos C C P C C P Alliance 384	Posted - 2013.11.04 22:52:00 - [1] - Quote We're currently testing out some fixes to issues people are having with downloading updates to EVE Client, when using the EVE Launcher. This means that we will be pushing out updates to the EVE Launcher, for Singularity. regularly. To aid us in our debugging efforts, we've added some new debug messages into the logging framework, which can be enabled by passing in some arguments to the EVE Launcher, either via the command line or via a shortcut. These options are enabled by using /log:debug, /debughttp and /uniquelogso for example, you would start the EVE Launcher against Singularity via eve.exe /server:sisi /log:debug /debughttp /uniquelog To explain what these options do, for the curious: /log:debug simply sets a lower logging level than is usually written out to the log files /debughttp enables some logging on the HTTP requests made by the EVE Launcher /uniquelog changes the logs to log out to a unique log per run, based upon a finer grained timestamp In addition to some changes in the EVE Launcher itself, we're hoping we can get a better view of exactly what's happening when things go wrong. If you find you're having issues with the EVE Launcher after these changes, please grab your launcher.log file from the launcher\cache folder and copy it to PasteBin for us to examine. Thanks for your time and help!


CCP Atropos C C P C C P Alliance 385	Posted - 2013.11.04 23:17:00 - [2] - Quote Maximus Aerelius wrote: /server:SiSi and not /server:Singularity? Oh and first Both should work


CCP Atropos C C P C C P Alliance 385	Posted - 2013.11.05 10:04:00 - [3] - Quote The changes are also included in the Mac version of the EVE Launcher. Generally if I don't specify a platform, it applies to both.


CCP Atropos C C P C C P Alliance 385	Posted - 2013.11.06 14:26:00 - [4] - Quote Sable Moran wrote: Since we are talking about program arguments here... Could you comment whether these argument still have any effect: /end /LUA:OFF /minidump And if so what effect exactly? I did some asking around, since none of these are related to my area of interest. I listed below the effects of the switches to the best of my knowledge. /end has no effect, and hasn't for some time. /LUA:OFF modifies the location used for storing EVE Client settings and cache. /minidump relates to the creation of minidumps when the application crashes, and I believe still has some effect.


CCP Atropos C C P C C P Alliance 385	Posted - 2013.11.06 15:10:00 - [5] - Quote open EVE\ Online.app/ --args /server:sisi /log:debug /debughttp /uniquelog


CCP Atropos C C P C C P Alliance 387	Posted - 2013.11.07 13:31:00 - [6] - Quote Chainsaw Plankton wrote: the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8% http://pastebin.com/ycATE9f0 well I guess the logs show something eh? The EVE Launcher keeps getting "IOError: [Errno 13] Permission denied" when attempting to access "J:\Eve testserver\resCharacterModularFemaleHiRes02.stuff" I would recommend you try running the EVE Launcher as administrator, or to delete the file manually; my guess is that either another file has locked it somehow (although I have no idea how) or it's corrupted in some manner (again, I have no idea exactly how).


CCP Atropos C C P C C P Alliance 387	Posted - 2013.11.07 20:01:00 - [7] - Quote Iiiiiiinteresting. I'll add some logging and see if I can't get it to determine why. Hold off on deleting the file if you've not done so yet.


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.11 10:18:00 - [8] - Quote Krixtal Icefluxor wrote: Last updated Sisi about a week ago. Now I activate Launcher, it appears to be OK and says "Installing Files". But absolutely nothing is happening. Network bytes received is zero. edit: Ran "Repair" Tool. Appeared to be going successfully until the very last step when it failed. Gave me a quite clear message about the Repair Log file "repair.exe.log" for forwarding to you guys, but unfortunately that file is most absolutely non-existent on my hard drive. Another frustrating exercise in futility, most indeed. 2nd edit: Deleted /server:Singularity from Target Location window and successfully logged on to TQ. Added the Singularity designation back, and the Launcher is now attempting to Patch. 3rd edit: Success. That was 3 hours of solid nonsense thanks to the 'convenient' Launcher. Can you provide me with the Launcher log files? they should be in launcher\cache\*.log EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.11 10:20:00 - [9] - Quote Snake O'Connor wrote: Launcher hangs on creating patch, attempting to patch using the exefile.exe gives a patch not found error. http://pastebin.com/tGwQK6a2 Thanks for the log, two things though: you're failing because it's timing out when attempting to download data. I can increase the timeout on the connection, but it would be good to know if this happens to you often, or if it was a one time thing. Secondly, it's not possible to patch through exefile.exe EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.11 15:25:00 - [10] - Quote I don't know why that would be being thrown. Do you happen to have the full log, ideally with the /log:debug parameter enabled, that I could dig through? The exception shows that there's an issue applying the downloaded update to the EVE Launcher, in a transactional manner, since the file is being used by another process. I'm unable to tell from the exception you've pasted, what file that might be or what process might be retaining a lock on the file and why that would be. Thanks for your help with debugging this EVE Launcher - Team Special Circumstances



CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.11 15:59:00 - [11] - Quote You can try copy/pasting them to http://pastebin.com/ EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.11 23:10:00 - [12] - Quote I just deployed a new build of the EVE Launcher with a large range of under the hood download changes. If you're experiencing problems with the update process, let me know, and try and grab the log. It will probably take at least one or two more builds to be deployed until any fixes would be in your hands since you would be updating from builds which don't contain the fix (ie: current broke build A errors when updating to B, but if B includes the fixes then a deployment of build C would be OK). Keep me posted. EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.14 10:59:00 - [13] - Quote OK, thanks for the logfile. I'm going to deploy a new build today with some IOError debugging in it, to see if it can be resolved, so if possible it would be good if you could try it again later today. EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.14 12:00:00 - [14] - Quote If anyone gets any errors when attempting to install the latest EVE Launcher update for Windows, it's because I broke it. You can fix it by going into your EVE installation and going into the launcher\appdata folder and deleting the folders named updates and EVE_Online_Launcher-2.1.651555.win32 Alternatively you can download and install the EVE Launcher from this link, just be sure to point it at your Singularity installation: http://content.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_651614.exe EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.14 12:08:00 - [15] - Quote Anomander Onzo wrote: Getting a error when trying to open the launcher. http://pastebin.com/YQkBCBsZ See my post above yours with the links to reinstall/fix the issue. EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.14 15:27:00 - [16] - Quote DoToo Foo wrote: Tried and failed with repair tool Cleared logfile. Tried and failed with /server:sisi /log:debug /debughttp /uniquelog Got as far as trying to install patches, but nothing further Then succeeded with running shortcut as administrator; at least as far as now getting to client is ready. Still have some issues with "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong." but that appears to be a different problem. http://pastebin.com/rWKgCd2g (redownloading loader patch etc as above suggestion Yea, your log just shows that your EVE Launcher detected an update to itself, and fetched it and applied it. What's weird is that it took you about 3 minutes to download a ~30MB update; are you on a particularly slow connection, or just unfortunately far from the servers? EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.15 10:16:00 - [17] - Quote Nitko Koraka wrote: So it turns out it didn't patch like I thought it did. I have tried all of the suggestions and instructions in this thread. Currently stuck at downloading 25.25 MB / 1.21 GB for several hours now. Here are the logs: http://pastebin.com/iwE6wVBu. Halp. Plz. I think your log has been truncated; there don't appear to be any exceptions or anything out of the ordinary in it from what I can see. Can you check it and upload the missing bit? EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.15 10:48:00 - [18] - Quote BlackDeathVirus wrote: i'm using a mack and the sisi launcher hangs at 25%. what should i do, was on already today and had some nice ships ready for the test ? BlackDeathVirus wrote: while patching hangs at 25% that is* BlackDeathVirus wrote: tried clearing cache, bot of them. eve client and normal cache and still not working. 25% stuck with patch. any help pls ? Are you able to provide some logs from your EVE Launcher? You can find them in the EVE Online.app under Resources\cache if my memory serves. EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.18 11:28:00 - [19] - Quote Fartwo wrote: http://pastebin.com/hca2NuG0 this is from a few minutes ago as of my post time. sis launcher hangs at 15%. after the third fresh install and multiple repair tool uses. ive tried steps from page one and two. not sure what else to do or where else I can try something different. i should note the repair finished fine and did not have a start button. Are you running from behind a proxy, because all your connection attempts seem to be routing via 127.0.0.1 EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.18 11:32:00 - [20] - Quote Cynosurza wrote: Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. EVE Launcher - Team Special Circumstances



CCP Aporia C C P C C P Alliance 112	Posted - 2013.11.18 21:08:00 - [21] - Quote Ximenyr Cossont wrote: SS32134b wrote: Problem starting EvE on Singularity. Everything checks against the directions, wonder if I missed something.... A. created shortcut in directory: Target entry in the EvE shortcut "C:\Users\Chuck\Desktop\EvE_SISI\eve.exe" server:Singularity Still doesn't get me to the Singularity server. Any ideas??? As I understand it, you need to append "--args /server:singularity " instead of "server:Singularity" to the command line. Any confusion, typos etc. it defaults to TQ. The "--args /server:Singularity" is for Mac users. You really only need to use /server:Singularity as the parameter on Windows Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Atropos C C P C C P Alliance 388	Posted - 2013.11.19 11:13:00 - [22] - Quote Cynosurza wrote: CCP Atropos wrote: Cynosurza wrote: Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. Thank you for responding. Please see post #52 which was before your quote which detailed all the information requested. The Repair tool works for SiSi, but when it completes, it does not give an option to start eve. Using the standard shortcut to the eve.exe gives the exception listed in post #52. I don't have any idea how to connect other than those two listed ways from the eve wiki. Cynosurza wrote: Still can't connect even after running the repair tool set for SiSi. Gives me this exception... http://pastebin.com/k145ikCt Repair completes fine, but has no option to start. Ok, so there are two things you can do to fix\debug this: Reinstall the EVE Launcher Run depends.exe against the steamapi.pyd In order: you can reinstall the current (at the time of writing) EVE Launcher from here: http://content.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_654066.exe Secondly, you can debug the dll's and dependencies that the steamapi.pyd requires by extracting it from the .zip file that it's stored within, and loading it with Dependency Walker. The .pyd is stored within the library.zip at the following path (from your logfile) D:\EVETESTSERVER\launcher\appdata\EVE_Online_Launcher-2.1.613956.win32\library.zip. Simply extract it to the same path and open it with Dependency Walker, which you can download from here: http://www.dependencywalker.com/ The output can be saved, and I can then analyse it to see if anything obvious is missing. EVE Launcher - Team Special Circumstances


CCP Aporia C C P C C P Alliance 135	Posted - 2013.12.02 08:45:00 - [23] - Quote Kristenn wrote: Hi, i have some troubles too I reinstalled eve using the client from the site. I was stuck at 27,9% now im stuck at 25% LOGFILE i deleted the logfil and restarted i saw that we stuck every time at the end of the logfil at Quote: 2013-12-01 13:31:21,240 - root - update - INFO - (4/6) Calculating patch: Initializing... 2013-12-01 13:31:21,269 - zsync - zsync - ERROR - unable to find entry for 'resDX9Scene.stuff' in rollsums! rollsums: it write some line more stops everything. PS: thanks you for the "post must not contain http" blablabla !! :/ it helps a lot ! ok after deleting this file and downloaded it with the repairtool im stucking at: Quote: 2013-12-01 14:28:20,378 - root - update - INFO - (4/6) Calculating patch: Initializing... 2013-12-01 14:28:20,997 - zsync - zsync - INFO - resDX9Scene.stuff, missing 2 out of 4000 blocks 2013-12-01 14:28:20,997 - zsync - zsync - ERROR - unable to find entry for 'res\\audio\\578687627.wem' the problem is that resDX9Scene.stuff ! This is a rare but known issue which we are still trying to resolve. We know what is happening (e.g. a corruption of the update information you receive from our servers), but not why. You said that deleting the file that caused the issue made the launcher download the file it had to updated, but it failed on the next. Can you see if doing so for each file that is reported as missing in the rollsums? And are you running the launcher with administrator privileges? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 138	Posted - 2013.12.02 22:44:00 - [24] - Quote Hi, thank you very much for this detailed report on what is happening in your case! This gives me a few ideas where to look in the codebase tomorrow. What is very interesting is that running RepairTool and Launcher gives different results. They are both using the same code for updating / repairing the client installation with the small exception that the launcher's version has better handling for some edge cases, and IIRC the repair tool by default ignores any sort of cache about the client installation's state. However, I would not want to rule out that the previous problems we discovered and resolved were just masking something that's hidden even deeper, and thus harder to detect. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 138	Posted - 2013.12.02 23:05:00 - [25] - Quote Soleil Fournier wrote: I've been trying to get on sisi for past 2 days but can't seem to get the launcher to work right for me. I keep getting a timeout exception: Traceback (most recent call last): File "lib\update.pyo", line 695, in CreatePatch File "lib\update.pyo", line 477, in Run File "zsync\zsync.pyo", line 454, in CreatePatch File "zsync\zsync.pyo", line 181, in GetInfo File "lib\http.pyo", line 85, in get File "requests\api.pyo", line 55, in get File "requests\api.pyo", line 44, in request File "requests\sessions.pyo", line 361, in request File "requests\sessions.pyo", line 464, in send File "requests\adapters.pyo", line 365, in send Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout= object object at 0x021E14C0 ) Not having any other problems with my internet connection. I've gone so far as to completely delete my sisi install and start fresh, but hasn't worked, nor has the repair tool which hangs at initializing patch. That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 139	Posted - 2013.12.02 23:27:00 - [26] - Quote Kristenn wrote: Quote: That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com? yeah, i had that problem 1 time of the 9502520 i launched the repairtool, so i think its not important :p Actually this is important information, we have a suspicion that in some place a connection issue is not handled correctly and causes the corruption you saw earlier. (-: About repair tool defaulting to TQ: I am not 100% sure. If /server:Singularity is not accepted then it's probably not supported. But we plan on a sunset for the repairtool anyway once the lanucher connection issues are resolved to a satisfying degree. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 139	Posted - 2013.12.02 23:31:00 - [27] - Quote Soleil Fournier wrote: I did a tracert and it completed (10 hops), although it did take about a minute or so. OK, do you have any firewall or proxy that might be interfering? Are you on a wireless or otherwise potentially unstable connection? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 139	Posted - 2013.12.03 09:23:00 - [28] - Quote Soleil Fournier wrote: Edit I disabled anti-virus and firewall completely instead of just snoozing it and this seemed to have resolved the issue. Good to know that the wireless connection was not the problem. (-: Can you tell me which programs you are using for anti-virus and firewall? And do you have to disable both or only one or the other? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 139	Posted - 2013.12.03 09:59:00 - [29] - Quote Kristenn wrote: i tried a shortcuts of the repairtool with /server:singularity it changes nothing i edited the starts.ini with server singularity but it overwites with tq when i launch repairing. nice try lol Its the first time i get problem with the launcher, and it is since the last release of sisi patch. on tq it works fine. hmm even with the crappyiest connection ever, files cannot be corrupted each time donwnload it and each time at the same line. but i dont know why this problem is very rare... do you have some tools or /arguments to add to have a more detailed log ? i already use /log:debug /debughttp /uniquelog I have done a comparison of the log of the failed sisi update and a log of a successfull last tq update. i found that after all the deleting lines i need to get this to play ! Quote: 2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\512234062.ogg' 2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\407922304.ogg' 2013-06-12 22:39:46,951 - ch_update - log - CH_LOG - Client update: successful 2013-06-12 22:39:46,953 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Resetting dropped connection: clientlogger.eveonline.com 2013-06-12 22:39:47,091 - root - controller - INFO - SetClientUpToDate True 2013-06-12 22:39:47,091 - root - controller - INFO - Sending the following JavaScript code to the browser: setPlayButtonEnabled({"bool": true, "label": "Client is ready"}); why i dont get update successfull after the deleted lines. something is missing ? [...] I have no idea, but I am in the office now and will look into this. One thing that we changed with the recent Sisi version is the following: Originally the launcher and repair tool would copy the file permissions from the build machine and force them onto whatever target machine it was installing to. However, this is an undefined operation across different operating system versions, and in fact had very weird results on my workstation here, so we took that out. What I can see might be happening is that the permissions for your Sisi folder are slightly corrupted, and thus causing problems. But note that I am just speculating here. The only way to "fix" this would probably be to delete the existing Sisi installation and install a completely fresh version. But as I said, that's just guess work, and I am not sure if this was the real reason or fix for the issue you are experiencing. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 139	Posted - 2013.12.03 13:08:00 - [30] - Quote Fartwo wrote: from my analytics doc Quote: event=createpatch;process=856;started=1386046704.45;ended=1386046715.98;duration=11.5290000439 event=runtime;process=856;started=1386046699.93;ended=1386046741.41;duration=41.4830000401 event=clientvalidation;process=1768;started=1386047342.36;ended=1386047344.2;duration=1.84100008011 event=runtime;process=1768;started=1386047336.51;ended=1386047430.48;duration=93.9760000706 event=clientvalidation;process=3748;started=1386048379.98;ended=1386048380.65;duration=0.671000003815 event=runtime;process=3748;started=1386048375.24;ended=1386048382.24;duration=7.00500011444 event=clientvalidation;process=2072;started=1386049923.31;ended=1386049927.18;duration=3.86900019646 event=startgame;process=2072;started=1386049954.67;cwd=C:\Program Files (x86)\CCP\EVE;directx=dx9;pid=1244;safemode=False event=runtime;process=2072;started=1386049917.67;ended=1386049956.43;duration=38.7660000324 event=clientvalidation;process=4972;started=1386051550.07;ended=1386051550.52;duration=0.444000005722 event=startgame;process=4972;started=1386051578.61;cwd=C:\Program Files (x86)\CCP\EVE;directx=dx9;pid=4188;safemode=False event=runtime;process=4972;started=1386051542.17;ended=1386064788.08;duration=13245.9000001 event=runtime;process=5040;started=1386073108.25;ended=1386073340.74;duration=232.486999989 event=clientvalidation;process=1780;started=1386073346.47;ended=1386073353.35;duration=6.87999987602 event=downloadpremadepatch;process=1780;started=1386073354.36;ended=1386073355.06;duration=0.702000141144;patch=C:\Users\Travis\Desktop\Newfolder\EVE\EVE_Online_662240-662180_win.patch http://pastebin.com/AWVrX35U maybe its a setting within my computer but ive never had this problem till rubicon :/ thanks for the help So, going through my logs then I only get connections to 127.0.0.1 if I have a local proxy running - in my case this was a software called "Fiddler" which we use to test various connection problems. But, this could also be set up by anti-virus software, or even Malware. A non-exhaustive list of software that is known to cause trouble can be found here: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289 What changed in the launcher on Singularity is that we updated the network library we are using, and that is supposed to handle proxy detection correctly now. Senior Programmer Team Special Circumstances Friend of Walking Avatars



CCP Aporia C C P C C P Alliance 140	Posted - 2013.12.04 10:21:00 - [31] - Quote Exemplaro Skygarr wrote: I have the same issue here, my client stucks here: (3/4): APPLYING EVE_ONLINE_662180-662180_WIN.PATCH: 100.0% The Repair.exe has not solved my problem. Please fix it, I wanna polish my smartbombing skills. Can you provide the log file for that run? The from -> to version looks suspicious already. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 140	Posted - 2013.12.04 10:27:00 - [32] - Quote Fartwo wrote: im not using steam, so I don't think your reply to me was correct? and im not sure I understand it anyway. I only had 3 things listed from steam tho that were running and I closed them and made sure im not running through a proxy to download sisi patch. it still is doing exactly the same thing and sticking at 15% altho it did patch the launcher just not the sisi files. so im getting thru at some point the launcher desides to change and download from localhost ip....why? and what can I try to do to solve this? also, Kristenn any luck with the shortcut for repair? The article I linked to, while living on the steam knowledge base, is not just relevant for steam, but also for the launcher. It is a list of software that is known to cause problems when you run applications that try to download large amounts of data from the Internet. The reason why you see the localhost ip is because the launcher detected that your system is running a proxy on localhost, and thus tries to use this proxy. In order to resolve this you need to find out why you are running a proxy, and see if disabling it resolves your problem. (-: Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 140	Posted - 2013.12.04 15:18:00 - [33] - Quote Thank you all for your valuable feedback over the past few days. CCP Atropos and myself finally found some (hopefully most!) of the issues, and we are very likely pushing a new EVE Launcher build out to Singularity in the next few hours that will address these. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 140	Posted - 2013.12.04 17:54:00 - [34] - Quote Kristenn wrote: Hi, thanks you for your reactivity, let us know when the patch is live, i will try it. i have tried with a new fresh installation of eve and it gives better information that old installation. i found that there is problem with checksum/file to repair at the end of the log file. FRESH INSTALLATION LOGFILE what did you found ? It should be live now. We fixed some errors in some error handling routines (oh the irony!). Now the launcher should actually properly report errors as opposed to silently trying to continue execution. While this does certainly not help with all problematic cases then at least we get better information about them, and we should have a lot less corruptions of existing installations because the process now aborts when it encounters unrecoverable conditions as opposed to trying to continue. We also deployed some changes to the download mechanism so that the launcher can now utilize asynchronous HTTP connections, which in theory should improve download speeds. However, since this part is experimental we might see some fall out from that. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 140	Posted - 2013.12.04 18:07:00 - [35] - Quote Jita Cleanupcrew wrote: CCP Aporia wrote: Kristenn wrote: Hi, thanks you for your reactivity, let us know when the patch is live, i will try it. i have tried with a new fresh installation of eve and it gives better information that old installation. i found that there is problem with checksum/file to repair at the end of the log file. FRESH INSTALLATION LOGFILE what did you found ? It should be live now. We fixed some errors in some error handling routines (oh the irony!). Now the launcher should actually properly report errors as opposed to silently trying to continue execution. While this does certainly not help with all problematic cases then at least we get better information about them, and we should have a lot less corruptions of existing installations because the process now aborts when it encounters unrecoverable conditions as opposed to trying to continue. We also deployed some changes to the download mechanism so that the launcher can now utilize asynchronous HTTP connections, which in theory should improve download speeds. However, since this part is experimental we might see some fall out from that. Yes, I'm seeing the properly reported errors now. It's popping up a box with this in it: http://pastebin.com/hZz2kUFC Thanks a lot! Guess that's what I'll look at right after I had dinner.... Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Atropos C C P C C P Alliance 392	Posted - 2013.12.04 18:20:00 - [36] - Quote Kristenn wrote: ok, im stuck at 25% with the same problem last log always this "unable to find entry in rollsums" Can you give me a link with a builded patch that i can manualy apply ? like oldschool patching :D this always works heheh What version of the EVE Launcher are you using? The log details you running from G:\Program Files (x86)\CCP\EVE SINGU\launcher\appdata\EVE_Online_Launcher-2.1.663760.win32\launcher.exe but the latest version we just deployed is 664550 EVE Launcher - Team Special Circumstances


CCP Aporia C C P C C P Alliance 140	Posted - 2013.12.04 18:49:00 - [37] - Quote Kristenn wrote: strange, i used the same shortcut wich points to Quote: "G:\Program Files (x86)\CCP\EVE SINGU\eve.exe" /server:singularity i launched the launcher, it updated, and relaunched itself and does this logs. stucking at 25% I re used the same shortcut and now it passed the 25% to next step with a more detailed log but stopped with an error :( eror log edit: bon ap+¬tit ! complet log: complet log That's the same (and more meaningful) error as Jita Crewcleanup sees. I am working on it, and if I find a fix for it today I'll deploy a new version. No promises though, that's a rather tricky part of the codebase. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 140	Posted - 2013.12.04 19:32:00 - [38] - Quote Kristenn wrote: another thing, when i exit the launcher after the error, the two process launcher.exe stay on background one with 4mo ram and one with 100mo ram. It is impossible to launch another instance of the launcher unless i kill the two on background. That shouldn't happen, but I can see a potential problem in the complete log file you provided. And talking about that complete log file: Could you delete all the .patch files in your singularity folder? It seems like the launcher tried resuming an existing patch file, which was potentially corrupted already. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 148	Posted - 2013.12.04 20:29:00 - [39] - Quote Almeria Barlantes wrote: My contribution : Pastebin Same request from my end: please close the launcher, delete E:\\EVE Test\\EVE_Online_658081-663867_win.patch and start it again. If the problem persists, please provide a full log file. Right now I am pretty convinced that this is happening because of a pre-existing, corrupted .patch file written by an earlier launcher version. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 148	Posted - 2013.12.04 20:40:00 - [40] - Quote Kristenn wrote: ok, i have done that, now it go over 50% and start downloading the 50mbit patch and fail at 10mb downloaded with an error and infinite try to connect. log is too long to paste with non pro account lol :p Wow! If it is that large, could you zip it and submit with a bug report that contains my dev name? The URL is https://community.eveonline.com/support/submit-bug-report/ Senior Programmer Team Special Circumstances Friend of Walking Avatars



CCP Aporia C C P C C P Alliance 148	Posted - 2013.12.04 20:43:00 - [41] - Quote Almeria Barlantes wrote: Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2 Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 148	Posted - 2013.12.04 20:49:00 - [42] - Quote Almeria Barlantes wrote: CCP Aporia wrote: Almeria Barlantes wrote: Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2 Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted. Where i can find the logfile ? Ah, sorry, should have mentioned that. It's in [eve path]\launcher\cache\ and should be called something like "launcher.2013-12-04.log". Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 149	Posted - 2013.12.04 21:08:00 - [43] - Quote Almeria Barlantes wrote: CCP Aporia wrote: Almeria Barlantes wrote: Deleting file... Reloading patch via launcher... And PAF !! Pastebin 2 Wowsa! Do you have a full log file for me? And can you zip the .patch file and attach it to a bug report that mentions my name as well? I might want to take a look at its actual contents to see where it is corrupted. Bug report done Thanks. This looks a lot like the same issue Kristenn is running into. Will look at this with CCP Atropos in the morning as it seems to have to do with http download changes we also pushed out and he knows way more about those than I do. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Atropos C C P C C P Alliance 392	Posted - 2013.12.05 10:22:00 - [44] - Quote If you manually started the EVE Launcher during it's selfupdate phase, there's a chance you've corrupted the installed version. The latest version is 2.1.664550 but your log states you're using 2.1.658753. You can try restarting the EVE Launcher, but looking at the log you provided I believe this won't work. Your best bet is probably to download and run the installer from here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_664550.exe EVE Launcher - Team Special Circumstances


CCP Aporia C C P C C P Alliance 162	Posted - 2013.12.05 11:29:00 - [45] - Quote Fartwo wrote: so it appears that my currect isp forces us thru a transparent proxy, this means ill be out of luck for sisi? and possible eve in the future updates? is there a manual download for this version of sisi from what im guessing im running is the currect version of tranquility since I copied my current tq folder over. thanks for any info I don't know if precalculated patches from the current TQ build to the current Sisi build are available, sorry. But it's good to know that you are running through a transparent proxy. Rest assured that we are not going to deploy the current launcher to Tranquility until we have resolved these issues. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 165	Posted - 2013.12.06 15:38:00 - [46] - Quote We haven-¦t given up. Also, be aware that there are two sets of rollsums: The local cache copy for the installed version, and the one we are fetching remotely for the new version. In this particular case the remote copy for some reason does not contain said entries, even though they are physically in the file. So there is a failure acquiring the remote information somewhere, we just have not found it yet. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 165	Posted - 2013.12.09 12:59:00 - [47] - Quote Quick update: We are pushing out a new launcher build to Singularity later today that will address the "KeyError" exception people are seeing. Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Atropos C C P C C P Alliance 392	Posted - 2013.12.10 17:42:00 - [48] - Quote For those on Windows XP and Windows Server 2003 having errors updating, you can download the installer here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_667810.exe EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 392	Posted - 2013.12.11 10:01:00 - [49] - Quote Could you see if the logfiles report anything unexpected? EVE Launcher - Team Special Circumstances


CCP Aporia C C P C C P Alliance 166	Posted - 2013.12.11 11:24:00 - [50] - Quote Fartwo wrote: http://pastebin.com/i3iwmiYq this is from the launcher cache labled 12-10-2013 or something. altho I tried multiple times with the same problem, shouldn't there be more listed? maybe you can pull up the logfiles my client sent you when it crashed (because everytime I close the sisi launcher it freezes and says its 'sending ccp logfiles') maybe I should just bring my computer somewhere that has an isp that isn't forcing me to go through a transparent proxy....altho being the #1 isp in eastern America I wouldn't think they would force that. idk ill have to check and make sure I just tried tool from a website to ocheck if I have a proxy and it said I have a transparent one. idk at this point im frustrated beyond belief because I have new guys that are dying because I cant train them and id rather them not quit on me. and id goto high sec but with active wars and active targets always around its just not good news lol. is there a link to the actual patch from current TQ into SISI that I can download and import into the installer? anything along these lines? if not ill just figure somewhere to take my computer and hope lol thanks again Two things I notice right away: 1) You are trying to connect that launcher version to TQ, which currently won't work for other background changes that need to be deployed to TQ first. 2) This is more important and something you already realized: there are network issues, e.g. you seem to receive an invalid configuration file. As such, two questions: 1) Can you open https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt in a normal browser and see what it displays? 2) Can you go to the launcher's cache folder and see what the contents of win_launcherinfoTQ_inc.txt and settings.yaml in there are? Senior Programmer Team Special Circumstances Friend of Walking Avatars



CCP Atropos C C P C C P Alliance 409	Posted - 2014.01.20 13:37:00 - [51] - Quote SalubriousSky Rinah wrote: EVE Sisi launcher patches to 25% and then fails...tried deleting and reinstalling...third time this has happened. http://pastebin.com/E1gH975h Pastebin link above. Sal Your log shows this: Quote: Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C8]) Which means that you're timing out when attempting to connect to the content server. I don't know why this would be exactly though. EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 409	Posted - 2014.01.24 10:17:00 - [52] - Quote Could you provide the whole log file rather than just a few lines? EVE Launcher - Team Special Circumstances


CCP Atropos C C P C C P Alliance 409	Posted - 2014.01.29 10:57:00 - [53] - Quote I think it's because you received a timeout and it re-requested the data: Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C0]) EVE Launcher - Team Special Circumstances

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