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Thread Statistics | Show CCP posts - 15 post(s) |
Irregessa
Obfuscation and Reflections
77
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Posted - 2013.11.19 14:15:00 -
[1] - Quote
"Your computer only supports DX9" is what the Launcher Settings -> DirectX says. Odd, given I run WIndows 7 and a GTX560 TI, which is validated by Nvidia to support DX11. Even odder given the Sisi client allows me to run DX11.
Ideas? |
Tsalaroth
BRG Corp
Ocularis Inferno
17
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Posted - 2013.11.19 14:34:00 -
[2] - Quote
Irregessa wrote:"Your computer only supports DX9" is what the Launcher Settings -> DirectX says. Odd, given I run WIndows 7 and a GTX560 TI, which is validated by Nvidia to support DX11. Even odder given the Sisi client allows me to run DX11.
Ideas?
Same issue here, just different hardware. I can run about 2 dozen games in DX11 mode... |
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CCP Snorlax
C C P
C C P Alliance
281
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Posted - 2013.11.19 14:47:00 -
[3] - Quote
We'll investigate this. Don't worry - you're not missing out on any features running on DX9 - this is exactly why we wanted to release purely an engine update first, before adding DX11 specific features. |
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Tsalaroth
BRG Corp
Ocularis Inferno
17
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Posted - 2013.11.19 15:01:00 -
[4] - Quote
CCP Snorlax wrote:We'll investigate this. Don't worry - you're not missing out on any features running on DX9 - this is exactly why we wanted to release purely an engine update first, before adding DX11 specific features.
Features, no, but there are some optimization differences depending on the hardware and the driver layer. I was looking forward to full HDR and anti-aliasing without lag. ;) |
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CCP Atropos
C C P
C C P Alliance
389
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Posted - 2013.11.19 15:08:00 -
[5] - Quote
To help debug this issue, could you copy your EVE Launcher logs to http://pastebin.com/ You can find them under the launcher\cache folder in your EVE installation, and they will be named launcher-2013-11-19.log, or similar.
EVE Launcher - Team Special Circumstances |
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CCP Snorlax
C C P
C C P Alliance
282
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Posted - 2013.11.19 15:12:00 -
[6] - Quote
Can you guys please verify for me what dx version the client actually runs on?
If you hit Ctrl-F to bring up the FPS meter, it'll show it in the upper left corner. |
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4gn1
Republic Military School
Minmatar Republic
13
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Posted - 2013.11.19 15:26:00 -
[7] - Quote
When I hit the FPSmeter ingame it says dx11
When i try the settings in the launcher it says dx11 is not supported and its set to dx9 without being able to switch anything.
If i run dxdiag on my win7 64bit i get the confirmation i have dx11 installed and there are no problems
When i try to play the game as it is starting i cannot play it, having fps of 2-12, while i was used to play the old expansion on full max with perfect 60 fps on intervall 1.
thank you CCP for listening to this problem when i reported this for the sisi client already 2 times. |
Irregessa
Obfuscation and Reflections
77
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Posted - 2013.11.19 15:46:00 -
[8] - Quote
Ctrl-F reports DX9
http://pastebin.com/tnLguPsw
That is from the last launch of the launcher. If you want the entire 167K file, please let me know |
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CCP Snorlax
C C P
C C P Alliance
282
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Posted - 2013.11.19 16:37:00 -
[9] - Quote
Try running DirectXRedist.exe from the EVE\bin folder - we're investigating whether our check for whether this needs to be run or not may be incomplete.
Please post your results, if this helps at all. |
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4gn1
Republic Military School
Minmatar Republic
13
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Posted - 2013.11.19 16:52:00 -
[10] - Quote
If I try to run DirectXRedist.exe in the bin folder, it does nothing, looks like it doesnt get started at all. |
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Irregessa
Obfuscation and Reflections
77
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Posted - 2013.11.19 18:05:00 -
[11] - Quote
DirectXRedist.exe did nothing (other than invoke a UAC request). Still reports that my computer does not support DX11, still reports DX9 in game.
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CCP Aporia
C C P
C C P Alliance
112
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Posted - 2013.11.19 18:21:00 -
[12] - Quote
4gn1 wrote:If I try to run DirectXRedist.exe in the bin folder, it does nothing, looks like it doesnt get started at all. Edit: Nothing changed. Launcher still protests "I cant support dx11" while dxdiag tell me i have dx11, launcher sets dx9 in the drop down menue and I cant change it. In Game FPSmeter shows dx11! ( FPS is down to abyss, gfx and cpu core near critical heat values. Setting all gfx on minimun doesnt help either...) http://pastebin.com/aZRVDu2m
According to that log file you started the game from the launcher at 16:17, and it was started with DX11. Then I see you starting the launcher a couple more times and opening settings (presumably to change to DX9) but at no point I see you start the client again. Did you leave the client running while trying to change the setting? That won't work, sorry, you need to restart the EVE client for it to be applied. (-:
Senior Programmer
Team Special Circumstances
Friend of Walking Avatars |
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Irregessa
Obfuscation and Reflections
77
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Posted - 2013.11.19 18:30:00 -
[13] - Quote
I renamed my existing logs for the day to capture a fresh log of one run. Ctrl-F still reports DX9
http://pastebin.com/xjH9BLmK
BTW, I fired up Sisi launcher and now it is also reporting that my computer only supports DX9. |
4gn1
Republic Military School
Minmatar Republic
13
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Posted - 2013.11.20 00:58:00 -
[14] - Quote
CCP Aporia wrote:4gn1 wrote:If I try to run DirectXRedist.exe in the bin folder, it does nothing, looks like it doesnt get started at all. Edit: Nothing changed. Launcher still protests "I cant support dx11" while dxdiag tell me i have dx11, launcher sets dx9 in the drop down menue and I cant change it. In Game FPSmeter shows dx11! ( FPS is down to abyss, gfx and cpu core near critical heat values. Setting all gfx on minimun doesnt help either...) http://pastebin.com/aZRVDu2m According to that log file you started the game from the launcher at 16:17, and it was started with DX11. Then I see you starting the launcher a couple more times and opening settings (presumably to change to DX9) but at no point I see you start the client again. Did you leave the client running while trying to change the setting? That won't work, sorry, you need to restart the EVE client for it to be applied. (-:
Do you even read what I wrote? The client dont let me change anything.
This is unbelievable, I am still unable to play the game. And what are you doing???
Quote:Then I see you starting the launcher a couple more times and opening settings (presumably to change to DX9)
I opend the launcher to check if i still cant choose between dx9 and dx11 in the settings. AND I CANT.
Quote:Did you leave the client running while trying to change the setting?
This question makes no sense.
Quote:That won't work, sorry, you need to restart the EVE client for it to be applied
I started the game now like 100 times? I know the problem already from Sisi it wont help. The game starts with dx11 thou in the launcher it says dx9 and I have serious FPS issues. DO YOU UNDERSTAND NOW?
http://imgur.com/FCYbKVh |
Hells Messenger
Another No Tax Corp
2
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Posted - 2013.11.20 22:23:00 -
[15] - Quote
Is there only direct x 11 support for Eve? My BFG GTX 285 OC only supports directx 10 although dxdiag shows me directx 11... the analytics.logs shows me lines like
"event=startgame;process=848;started=1384979848.84;cwd=I:\EVE;directx=dx11;pid=8088;safemode=False"
and I cant change in the patcher the directx setting
...whadda thas means?^^ |
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CCP Atropos
C C P
C C P Alliance
391
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Posted - 2013.11.21 10:25:00 -
[16] - Quote
Hells Messenger wrote:Is there only direct x 11 support for Eve? My BFG GTX 285 OC only supports directx 10 although dxdiag shows me directx 11... the analytics.logs shows me lines like "event=startgame;process=848;started=1384979848.84;cwd=I:\EVE;directx=dx11;pid=8088;safemode=False" and I cant change in the patcher the directx setting ...whadda thas means?^^ edit: http://pastebin.com/RdEYcQB9
The analytics.log is a logfile recording the events the EVE Launcher has undertaken, and their start/end times. It's not a logfile containing debugging information.
EVE Launcher - Team Special Circumstances |
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Hells Messenger
Another No Tax Corp
2
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Posted - 2013.11.21 19:32:00 -
[17] - Quote
CCP Atropos wrote:
The analytics.log is a logfile recording the events the EVE Launcher has undertaken, and their start/end times. It's not a logfile containing debugging information.
Oh ok, then this one http://pastebin.com/1WnxULtj |
Solaris233
GoonWaffe
Goonswarm Federation
0
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Posted - 2013.11.22 12:15:00 -
[18] - Quote
Who needs direct x 11 anyway.
Game runs perfectly fine with dx9.
I really wish they would stop with the engine upgrades so my broke ass doesn't get phased out. |
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CCP Snorlax
C C P
C C P Alliance
293
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Posted - 2013.11.22 12:51:00 -
[19] - Quote
Solaris233 wrote:Who needs direct x 11 anyway.
Game runs perfectly fine with dx9.
I really wish they would stop with the engine upgrades so my broke ass doesn't get phased out.
But engine upgrades are so much fun!
Don't worry, we'll keep the DX9 version around for a while. |
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T1nyMan
Interstellar Solutions Agency
92
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Posted - 2013.11.22 13:02:00 -
[20] - Quote
Is there a command line option to force directx9 for those with framerate issues?
I am not one of these people, I have a 6970 crossfire setup and everything is sweet for me, just trying to help others.. They sound a little frustrated..
To get around the launcher issues at least. |
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CCP Snorlax
C C P
C C P Alliance
294
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Posted - 2013.11.22 13:52:00 -
[21] - Quote
T1nyMan wrote:Is there a command line option to force directx9 for those with framerate issues?
I am not one of these people, I have a 6970 crossfire setup and everything is sweet for me, just trying to help others.. They sound a little frustrated..
To get around the launcher issues at least.
Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx9 /noconsole to the command line. |
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Shadow Soong
Dakka Unlimited
0
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Posted - 2013.11.22 20:28:00 -
[22] - Quote
My only beef with this is that I run a semi old(3 years) laptop with DX11 installed and can run Sisi on DX11 but can't run the main server as the launcher states "Your computer only supports DirectX 11."
Little confused as to why I can use the launcher for Sisi with DX11 but not tranquility. Someone with some knwoledge please explain this too me. Might be better to PM me in game. |
Darlew Demian
PillowFighters Inc
Stealth Wear Inc.
1
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Posted - 2013.11.22 23:16:00 -
[23] - Quote
My launcher also tells me i only have DirectX 9
Dxdiag any Nvidia system info tell me i have DirectX 11 (NVidia GeForce GTX 260)
http://pastebin.com/nhcwcRiB
started launcher
tells me onyl directx 9 available
starting game, ingame ctrl+F shows me running as directX 9, closed game
closed launcher, restarted launcher
ran repair tool, closed launcher
ran DirectXRedist in bin folder
restarted launcher
launched game
still tells me directx 9
running on windows 7 64bit |
Transmaritanus
Exergy.
105
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Posted - 2013.11.23 10:32:00 -
[24] - Quote
Also having same problem as above, is there a way we could force dx11 like the above are forcing dx9? |
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CCP Snorlax
C C P
C C P Alliance
294
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Posted - 2013.11.23 15:23:00 -
[25] - Quote
Transmaritanus wrote:Also having same problem as above, is there a way we could force dx11 like the above are forcing dx9?
Sure, just put dx11 instead of dx9 on the command line. Clever, right?
Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx11 /noconsole to the command line.
Of course it's not really needed - dx11 is the default. If dx11 is not supported for any reason it will still fall back to dx9. |
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Simon Aaron
Chill Cabal
Northern Associates.
0
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Posted - 2013.11.24 18:31:00 -
[26] - Quote
CCP Snorlax wrote:Transmaritanus wrote:Also having same problem as above, is there a way we could force dx11 like the above are forcing dx9? Sure, just put dx11 instead of dx9 on the command line. Clever, right? Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx11 /noconsole to the command line. Of course it's not really needed - dx11 is the default. If dx11 is not supported for any reason it will still fall back to dx9.
I have a Geforce 8800GT card which only supports Directx10 running under Windows 7 64 bit. The Eve launcher reports that I can only run Directx9 but the Eve client will not run and complains that there is a problem with driver D3DX10_42.DLL.
I have tried reinstalling Directx from Microsoft and using the Eve supplied drivers neither allow me to run Eve. I have also tried to force Directx9 by using the command line you provided but Eve so will not run.
This appears to be an issue with the code in the Eve client which controls the Directx version not recognising cards that support Directx10.
I am currently able to play Eve so am not a happy bunny!!!!
Thanks |
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CCP Snorlax
C C P
C C P Alliance
297
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Posted - 2013.11.24 19:42:00 -
[27] - Quote
Simon Aaron wrote:CCP Snorlax wrote:Transmaritanus wrote:Also having same problem as above, is there a way we could force dx11 like the above are forcing dx9? Sure, just put dx11 instead of dx9 on the command line. Clever, right? Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx11 /noconsole to the command line. Of course it's not really needed - dx11 is the default. If dx11 is not supported for any reason it will still fall back to dx9. I have a Geforce 8800GT card which only supports Directx10 running under Windows 7 64 bit. The Eve launcher reports that I can only run Directx9 but the Eve client will not run and complains that there is a problem with driver D3DX10_42.DLL. I have tried reinstalling Directx from Microsoft and using the Eve supplied drivers neither allow me to run Eve. I have also tried to force Directx9 by using the command line you provided but Eve so will not run. This appears to be an issue with the code in the Eve client which controls the Directx version not recognising cards that support Directx10. I am currently able to play Eve so am not a happy bunny!!!! Thanks
What exactly do you mean with 'complains that there is a problem with driver D3DX10_42.DLL'? Do you get a dialog with an error message? What is the exact message?
You could try running DirectXRedist.exe from the EVE/bin folder. This should be run by the launcher if needed, but it's worth trying. |
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Simon Aaron
Chill Cabal
Northern Associates.
0
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Posted - 2013.11.24 21:23:00 -
[28] - Quote
CCP Snorlax,
The Windows error message I get when I press "Play" in the Launcher, or when I directly run "evefile.exe /triPlatform=dx9 /noconsole" is:
"C:\Windows\system32\d3dx10_42.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.".
I get this message once then Eve runs "DirectXRedist.exe" then I receive the same error message twice and am returned to the launcher window.
I have run "DirectXRedist.exe" re-booted my PC and then tried to run EVE and reloaded DirectX using the latest download from the Microsoft site rebooted my PC and then tried to run EVE and I get the same error on each occasion.
I was able to run Eve after the Rubicon launch, the problem occurred after update 1.01 was applied. The problem still appears in 1.02.
If there is any other information I can provide or any other tests I can run to assist you in resolving this issue please tell me.
Thanks. |
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CCP Snorlax
C C P
C C P Alliance
297
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Posted - 2013.11.24 21:58:00 -
[29] - Quote
Simon Aaron wrote:
I was able to run Eve after the Rubicon launch, the problem occurred after update 1.01 was applied. The problem still appears in 1.02.
Interesting - I'll need to investigate a couple of things. May have some more questions tomorrow... |
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Simon Aaron
Chill Cabal
Northern Associates.
0
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Posted - 2013.11.27 18:50:00 -
[30] - Quote
CCP Snorlax wrote:Simon Aaron wrote:
I was able to run Eve after the Rubicon launch, the problem occurred after update 1.01 was applied. The problem still appears in 1.02.
Interesting - I'll need to investigate a couple of things. May have some more questions tomorrow...
CCP Snorlax,
I appreciate that you are very busy, but any chance of an update?
Thanks
Simon
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