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CCP Aporia
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Posted - 2013.11.19 15:21:00 -
[1] - Quote
Can you check if there is an exefile.exe process running in the background? If so, are you running with DX11 or DX9?
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Posted - 2013.11.19 15:27:00 -
[2] - Quote
If there is no exefile runnning could you guys please provide us with some logs?
The launcher logs should be located under launcher/cache in your eve installation folder, and is named something like launcher.2013.11.19.log. If you could please locate that file, paste it's entire contents to pastebin.com and provide us with the link then we can take a look at it and try and help you.
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Posted - 2013.11.19 15:37:00 -
[3] - Quote
You guys seem to be running DX11, can you try running in DX9 to see if that resolves the issue?
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Posted - 2013.11.19 15:41:00 -
[4] - Quote
Mantha son wrote:How u do that?
Open the settings dialog in the launcher (that small wheel icon in the top right corner), go to the DirectX tab and select DirectX 9.
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Posted - 2013.11.19 15:45:00 -
[5] - Quote
What exactly is not working? Can you provide a log file which can be found in [eve installation path]/launcher/cache?
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Posted - 2013.11.19 16:40:00 -
[6] - Quote
Could you please start the launcher via eve.exe and not directly from the appdata folder? (-:
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Posted - 2013.11.19 16:54:00 -
[7] - Quote
Gridloader wrote:its not working... when I launch it and then try to use repair tool.... repair tool giving massage that launcher.exe is running....
when i go to windows task manager there is nothing about aplications that are rigged to eve.... however when I go deeper to resources monitor.... there is info about launcher.exe running... and I need to remove it from there to start from begining...
OK, so the repair tool can be ignored for this problem, that just as a sidenote.
And to clarify: You saw that there were launcher.exe processes running in the background. You terminated these from the task manager. Then you started eve.exe again? In worst case: Have you tried rebooting your computer before restarting EVE? Sometimes Windows leaks some handles and those rare moments can cause weird issues.
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Posted - 2013.11.19 16:59:00 -
[8] - Quote
Gridloader wrote:I rebooted 3-4times;) and its not helping;) i updatedd earlier post;)
OK, cool. And you tried just re-installing the launcher from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_655130.exe ?
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Posted - 2013.11.19 17:23:00 -
[9] - Quote
Gridloader wrote:I used this link and nothing changed... in my case icon responsible for switching between dx9 and 11 isnt working;)
As long as You dont give me other way to switch it I will be waiting;) Maybe some other ppl will bump this;) .o/
The icon is not responsible for switching between DX9 and DX11, the icon is responsible for opening the settings dialog where you can switch. Personally I have no idea if there is another way to switch, sorry.
Also, since the log file says that the settings window opened just fine, the only thing I could imagine would be some esoteric issue with a 3rd party software on your system interfereing with our embedded browser. Any chance of that? (-;
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Posted - 2013.11.19 17:23:00 -
[10] - Quote
herecome thefuzz wrote:I have used this link and the launcher runs, however if I quit the launcher and try run it again via the shortcut in my eve folder nothing happens :(
What does the shortcut look like, e.g. what are its target and its working directory?
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Posted - 2013.11.19 17:27:00 -
[11] - Quote
herecome thefuzz wrote:"C:\Program Files (x86)\CCP\EVE\launcher\launcher.exe" /forcelauncher
That looks good, can you provide a log file from a failed start up?
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Posted - 2013.11.19 17:33:00 -
[12] - Quote
herecome thefuzz wrote:were will i find that?
thanks
From the information you gave me so far it should be located in "C:\Program Files (x86)\CCP\EVE\launcher\cache\" and is called something like launcher.2013.11.19.log - thanks!
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Posted - 2013.11.19 17:41:00 -
[13] - Quote
Can you post the full log on http://pastebin.com ? That is just a truncated excerpt. (-:
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Posted - 2013.11.19 17:53:00 -
[14] - Quote
herecome thefuzz wrote:http://pastebin.com/rLnezTC6
thanks for helping me out
No problem, sorry for the inconvenience. This looks like the launcher ran without errors, including starting the EVE client and being shut down.
Are there no error dialogs popping up when you start the launcher again? Have you tried running it as an administrator?
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