Hello,

I'm having major crashes with my client that, as a result, don't allow me to kill the client, tab out, and general crash my whole Mac forcing a power off. The launcher is fine and the client is fine through the character selection, but it almost instantly (less than half a second) crashes as soon as I get in game, the graphics don't load, just the station panel and sidebar. I've tried the repair tool, and that made no difference. I haven't redownloaded the client (I only get 600kbps here, hoping someone with faster internet will try it first and see if it works). I've tried this twenty-odd times so far, failed every time.

I know a couple of others had this problem and have found no solution. I already posted about this in the Rubicon Issues page, hopefully I can see here if it's a wide-spread issue.

I'm using Mavericks that has it's own problems, but I had no problem with Mavericks and the previous expansion.

Running version 2.1.655130

MacBook Pro early 2011
2.7gHz i7
Intel HD Graphics 3000 384 MB
4GB RAM
iOS 10.9

Hello,

I'm having major crashes with my client that, as a result, don't allow me to kill the client, tab out, and general crash my whole Mac forcing a power off. The launcher is fine and the client is fine through the character selection, but it almost instantly (less than half a second) crashes as soon as I get in game, the graphics don't load, just the station panel and sidebar. I've tried the repair tool, and that made no difference. I haven't redownloaded the client (I only get 600kbps here, hoping someone with faster internet will try it first and see if it works). I've tried this twenty-odd times so far, failed every time.

I know a couple of others had this problem and have found no solution. I already posted about this in the Rubicon Issues page, hopefully I can see here if it's a wide-spread issue.

I'm using Mavericks that has it's own problems, but I had no problem with Mavericks and the previous expansion.

Running version 2.1.655130

MacBook Pro early 2011
2.7gHz i7
Intel HD Graphics 3000 384 MB
4GB RAM
iOS 10.9

Same issue here. I did find a a post from someone with a a similar issue. They reinstalled and it didn't help. Then they unchecked the 'keep launcher open' setting in the launcher options and it worked. This setting change did not work for me. However, I have not done a reinstall yet.

MacBook Pro 13" Late 2011
Core i5 with 8gb RAM
Mavericks

11/19/2013 6:39:25.147 PM com.apple.launchd.peruser.501[194]: (com.ccpgames.eveonline.29952[419]) Exited: Terminated: 15
11/19/2013 6:39:48.766 PM WindowServer[99]: Display 0x2b283a11 captured by conn 0x1617b
11/19/2013 6:39:48.771 PM WindowServer[99]: Display 0x4273140 captured by conn 0x1617b
11/19/2013 6:39:49.740 PM WindowServer[99]: Display 0x2b283a11 released by conn 0x1617b
11/19/2013 6:39:49.994 PM WindowServer[99]: Display 0x4273140 released by conn 0x1617b
11/19/2013 6:41:03.000 PM kernel[0]: stampWait: Overflowed checking for stamp 0x2c75b on MAIN ring: called from
11/19/2013 6:41:03.000 PM kernel[0]: timestamp = 0x2c744
11/19/2013 6:41:03.000 PM kernel[0]: **** Debug info for *possible* hang in MAIN graphics engine ****
11/19/2013 6:41:03.000 PM kernel[0]: ring head = 0x1ae04544, wrap count = 215
11/19/2013 6:41:03.000 PM kernel[0]: ring tail = 0x00005310
11/19/2013 6:41:03.000 PM kernel[0]: ring control = 0x0000f001 enabled, auto report disabled, not waiting, semaphore not waiting, length = 0x010 4KB pages

Hello,

I'm having major crashes with my client that, as a result, don't allow me to kill the client, tab out, and general crash my whole Mac forcing a power off. The launcher is fine and the client is fine through the character selection, but it almost instantly (less than half a second) crashes as soon as I get in game, the graphics don't load, just the station panel and sidebar. I've tried the repair tool, and that made no difference. I haven't redownloaded the client (I only get 600kbps here, hoping someone with faster internet will try it first and see if it works). I've tried this twenty-odd times so far, failed every time.

I know a couple of others had this problem and have found no solution. I already posted about this in the Rubicon Issues page, hopefully I can see here if it's a wide-spread issue.

I'm using Mavericks that has it's own problems, but I had no problem with Mavericks and the previous expansion.

Running version 2.1.655130

MacBook Pro early 2011
2.7gHz i7
Intel HD Graphics 3000 384 MB
OS X10.9

I'm having exactly the same issue on my Macbook Air Late 2011
1.8Ghz Intel Core i7
Intel HD Graphics 300 38 4MB
4GB RAM
OS X 10.9

I've set Shader Quality to low as has been suggested, and I'm now able to start the game and cruise around.

Ship, station, and fittings icons are still corrupted.

Update: I managed to fix my issue. I turned off "Load Station Environment" and set Texture Quality and Shader Quality to Low and was able to log in. The moment I turned Shader Quality back to Medium, my client immediately displayed a completely white screen and hard-locked again.

Try setting Shader Quality to Low and see if it fixes the problem for you!

Confirming that this works for me too. Thanks for the workaround! I hope CCP gets around to fixing this - I like my shader settings.

On another note, I think Mac users can agree in utter unison that we're frustrated that the icons haven't been fixed yet. I hoped Rubicon would have yielded some uncorrupted thumbnails...

So as I previously stated, lowering shader settings worked to get the client up and running, but I have this problem now (which isn't a new problem either):

When my shader is set to low, I get these spinning black bars around space. See here: http://s9.postimg.org/rnyzzohi6/Screen_Shot_2013_11_20_at_15_28_25.jpg

I've had this in previous versions, I'm sure some of you have too.

I'm having exactly the same issue on my Macbook Air Mid 2011
1.8Ghz Intel Core i7
Intel HD Graphics 300 38 4MB
4GB RAM
OS X 10.9

Today's patch for Mac has apparently fixed the "black bars when warping" issue; however, the game still causes the whole system to hang if you attempt to use anything other than "Low" setting for "Shader Quality"

Hello,

I'm having major crashes with my client that, as a result, don't allow me to kill the client, tab out, and general crash my whole Mac forcing a power off. The launcher is fine and the client is fine through the character selection, but it almost instantly (less than half a second) crashes as soon as I get in game, the graphics don't load, just the station panel and sidebar. I've tried the repair tool, and that made no difference. I haven't redownloaded the client (I only get 600kbps here, hoping someone with faster internet will try it first and see if it works). I've tried this twenty-odd times so far, failed every time.

I know a couple of others had this problem and have found no solution. I already posted about this in the Rubicon Issues page, hopefully I can see here if it's a wide-spread issue.

I'm using Mavericks that has it's own problems, but I had no problem with Mavericks and the previous expansion.

Running version 2.1.655130

MacBook Pro early 2011
2.7gHz i7
Intel HD Graphics 3000 384 MB
4GB RAM
iOS 10.9

Today's patch for Mac has apparently fixed the "black bars when warping" issue; however, the game still causes the whole system to hang if you attempt to use anything other than "Low" setting for "Shader Quality"

Another patch to the Mac game client this morning, but still no fix for the Shader Quality hang after selecting the character to use on start.

Yet another patch today, November 25, 2013, and still no resolution of the complete system hang when Shader Quality is set to "Medium".

Huge thanks for fixing the ship icon issue in the last patch!

Must be a Mavericks related problem.

I am running it on 10.6.8 Snow Leopard and have had no problems whatsoever.

One more reason to wait to upgrade my OS!

Adobe was the first one, now EVE is the deal breaker.

Must be a Mavericks related problem.

I am running it on 10.6.8 Snow Leopard and have had no problems whatsoever.

One more reason to wait to upgrade my OS!

Adobe was the first one, now EVE is the deal breaker.

November 28, 2013 patch Rubicon 1.0.4 does not resolve EVE running with Shader Quality set to "Medium" causing the entire Mac GUI to hang.

Please accept our sincere apologies for the delay in responding to this ticket. Unfortunately it appears that you will have to continue to have the 'Shader Quality' setting to low. The problem is that your graphics adapter is the very minimum that is supported and as such some quality will have to be sacrificed in order to run the game.

I have got an answer from CCP concerning the Medium Shader quality and the answer is a very bad news:



At least the situation is clear now for Intel HD Graphics 3000.

The position of the mouse is not recognised by EVE. Clicking the mouse button can open things and high light buttons suggesting that it thinks the mouse is in a totally different position to where it is shown on screen.

As a result the game is unplayable.

I'm fully patched up and it the problem persists

Using Mac OS X 10.8.5 on a 2.66GHz Core 2 Duo iMac with 4GB RAM and ATI Radeon HD 2600 Pro 256 MB graphics.

I got a freeze, so we still have the freeze bug. One client running, then ran PYFA. The freeze happened upon arrival at a stargate.

So in the short term some more information about this bug would really help me:

1) Are you playing in windowed mode?
2) Are you playing in fullscreen and CMD + Tab'ing?
3) What is the specification of your machine?
4) What version of OS X are you using?

Lastly if some of you could make bug reports with cider logs, it would help me greatly.
CCP Konflikt
Quality Assurance Engineer
Team Trilambda

/Applications/EVE\ Online.app/Contents/Resources/EVE\ Online.app/Contents/MacOS/cider --debugmsg +seh,+tid,+module,+debugstr --cmdline=" /server:87.237.38.200" &> ~/Desktop/2014-02-02-EVEcrashlog01-AccountName-Session01.log

As a side note, you forgot one freeze type:

Freeze of Doom: The client/graphics ingame freeze your entire computer, no mouse response, neither keyboard or anything else, the mac starts using more and more memory on both cpu and gpu, heat goes up. force quit or anything else doesn't work. Force Reboot gets u out....

Update: I managed to fix my issue. I turned off "Load Station Environment" and set Texture Quality and Shader Quality to Low and was able to log in. The moment I turned Shader Quality back to Medium, my client immediately displayed a completely white screen and hard-locked again.

Try setting Shader Quality to Low and see if it fixes the problem for you!

I can't even get to character selection screen... just goes to black screen/freeze of doom straight after the launcher and loading. Tried running without the launcher and same problem.
Worst part is....... Training Queue Inactive. :(

I can't even get to character selection screen... just goes to black screen/freeze of doom straight after the launcher and loading. Tried running without the launcher and same problem.