ISD BH Scribblet
ISD BH
5
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Posted - 2013.11.27 23:52:00 -
[1] - Quote
Hi Trish,
apologies that you are having problems.
Have you filed a bug report? I've been working on the Mac bug reports last couple of days and don't think I've seen one from yourself. If you have, be aware that at present we cannot reply to bug reports at present for logistic reasons.
However, if not, I need a bug report with details, a system profiler report, and ideally a cider trace file; if client freezes before logon, then an in-game log is likely not obtainable.
Advice on how to obtain these is detailed in the evelopedia page here
https://wiki.eveonline.com/en/wiki/Mac_bug_reporting
As for steps to attempt a fix, check see if your system is formatted as case sensitive journaled. If so, can case issues for upgrade. If not, at launcher, click on the cog wheel at the top right, and navigate to the 'Cache' tab, and hit the 'clear all cache data' button.
Might also be worth navigating over the the 'EVE Client Settings' tab, and hitting the reset buttons for client data and user specific data.
It will reset everything, but if nothing else is working.
If this fails, the old school advice was to delete the EVE online folder from the Application support folder found at ~/Users/your-user-name/Library/Application Support
Be aware that in later OS's this folder is hidden, but if you navigate to ~/Users/your-user-name then go to the 'Go' tab on the menu bar at top of screen, and select 'go to folder..' from drop down menu, you can type 'library' in there, and it will open it up. Then just double click 'Application Support' and delete the 'EVE Online' folder. Again, resets EVERYTHING. Bookmarks included.
Last ditch option, delete your client, delete the Application support folder as able, and download and install the latest version from web site.
Do submit bug reports though at each stage if it fails. I will check them, though you won't get a response, as per above limitations at present.
Do not post back here for a specific response from me, though, as work/family commitments do not guarantee I can respond quickly, and bug reports are my first priority as an ISD volunteer.
I hope some of this helps, and do keep us and the community posted!
Kind regards
Scribblet |