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Black Screen after Login

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Author	Thread Statistics \| Show CCP posts - 3 post(s)
Blitz Apollo Hedion University Amarr Empire 0	Posted - 2013.11.29 12:53:00 - [1] - Quote Hey folks, Seen a number of people posting about this but still not seen any reliable resolution for it. Open Client -> Login -> Verify bars etc -> Black screen. I can hear music, apparently click things, just cannot actually see the game. BA
Oekynautti Jormatar Center for Advanced Studies Gallente Federation 3	Posted - 2013.11.29 22:10:00 - [2] - Quote Sign me up for this problem aswell. I can open the in-game menu but not choose character or anything. The intro video plays after resetting all settings and reinstalling the game.
Siestre Vitale Vita Post Mortem Panda Cave 22	Posted - 2013.11.30 21:51:00 - [3] - Quote mines the same I did however just update to the latest nvidia drivers 331.82 dont have time to do a rollback currently but wondered if that could be a cause "Chance favours the prepared mind"

CCP Habakuk C C P C C P Alliance 813	Posted - 2013.11.30 23:16:00 - [4] - Quote Could you please run logserver.exe (see https://wiki.eveonline.com/en/wiki/Log_Server) to create a log of this problem. Then please write a bugreport about this issue at http://community.eveonline.com/support/submit-bug-report/. You can also try to update / reinstall your graphic drivers, your DirectX drivers. It might also be interesting to change the DirectX version from DX11 to DX9 in the launcher settings. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing

Siestre Vitale Vita Post Mortem Panda Cave 22	Posted - 2013.11.30 23:39:00 - [5] - Quote CCP Habakuk wrote: Could you please run logserver.exe (see https://wiki.eveonline.com/en/wiki/Log_Server) to create a log of this problem. Then please write a bugreport about this issue at http://community.eveonline.com/support/submit-bug-report/. You can also try to update / reinstall your graphic drivers, your DirectX drivers. It might also be interesting to change the DirectX version from DX11 to DX9 in the launcher settings. Bug report submitted along with attached file. I tried a driver reinstall, both graphics and dx, i also changed it to dx9 in the launcher but still the same. even safe mode does nothing "Chance favours the prepared mind"
Siestre Vitale Vita Post Mortem Panda Cave 22	Posted - 2013.11.30 23:56:00 - [6] - Quote Ok, so i seem to have got round it... when on the black screen, hit "esc" and goto the reset settings tab then "clear all cache files" it hung a bit then seemed to reload the character selection screen, all seems to be functioning again even after a reboot "Chance favours the prepared mind"

CCP Habakuk C C P C C P Alliance 813	Posted - 2013.12.01 15:01:00 - [7] - Quote Thank you for the bug report and for finding this workaround. As far as I can see from logs this is probably caused by corrupted bulkdata files, which are part of the cache. I created an internal defect to improve the handling of this case. Easier way to clear these cache files: Start launcher, open the launcher settings (cog-wheel at the top right), switch to "EVE client settings", "Clear cached client data" - press Clear CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing

Arthur Dorgiers Extraordinary explorers 0	Posted - 2013.12.02 14:46:00 - [8] - Quote Having the same issue. :( Logged out in space. Logged in today, there was a new patch. All good till now. Patched up, got in, and got struck by the black screen. Can hear all the music and everything. Can see the menu when i press escape. Nothing else. Cleared cache, didnt' do it for me.
Vaerah Vahrokha Vahrokh Consulting 4761	Posted - 2013.12.02 14:47:00 - [9] - Quote Till before downtime EvE worked great. Today past downtime my client installed a patch. Now the game won't work any more, after I select the character to play I get a black screen. I can hear sounds and if I press ESC I get the preferences window. Even clearing the cache, resetting settings and so on, won't fix the issue. Auditing \| Collateral holding and insurance \| Consulting \| PLEX for Good Charity Twitter channel
Rekon X Federal Navy Academy Gallente Federation 57	Posted - 2013.12.02 14:50:00 - [10] - Quote CCP Habakuk wrote: Could you please run logserver.exe (see https://wiki.eveonline.com/en/wiki/Log_Server) to create a log of this problem. Then please write a bugreport about this issue at http://community.eveonline.com/support/submit-bug-report/. You can also try to update / reinstall your graphic drivers, your DirectX drivers. It might also be interesting to change the DirectX version from DX11 to DX9 in the launcher settings. Population on the server is dropping rapidly, so don't think it's a client issue.
Ronny Hugo Dark Fusion Industries Limitless Inc. 23	Posted - 2013.12.02 14:51:00 - [11] - Quote Vaerah Vahrokha wrote: Till before downtime EvE worked great. Today past downtime my client installed a patch. Now the game won't work any more, after I select the character to play I get a black screen. I can hear sounds and if I press ESC I get the preferences window. Even clearing the cache, resetting settings and so on, won't fix the issue. Same here. Totally black screen.
Darranibal Colpia Acute Damage 10	Posted - 2013.12.02 14:53:00 - [12] - Quote I had this exact same issue shortly before the server crash today. Login, select character, graphics don't load, but can still access ESC menu and move my mouse. Nvidia drivers up to date. This happened in DX9 mode.
Amelia en Daire Aliastra Gallente Federation 0	Posted - 2013.12.02 14:53:00 - [13] - Quote Ronny Hugo wrote: Vaerah Vahrokha wrote: Till before downtime EvE worked great. Today past downtime my client installed a patch. Now the game won't work any more, after I select the character to play I get a black screen. I can hear sounds and if I press ESC I get the preferences window. Even clearing the cache, resetting settings and so on, won't fix the issue. Same here. Totally black screen. Ditto.
Torgan Tau School of Applied Knowledge Caldari State 0	Posted - 2013.12.02 14:56:00 - [14] - Quote Same here and as far as I've read it's been a long standing unfixed (unfixable?) issue. It is clearly not on the end-user side. (I emphasize clearly and NOT)
Cyril Nethrad Tribal Liberation Force Minmatar Republic 3	Posted - 2013.12.02 14:57:00 - [15] - Quote Same problem here with ATI hardware.
Gore Fist Red Federation RvB - RED Federation 0	Posted - 2013.12.02 16:50:00 - [16] - Quote Amelia en Daire wrote: Ditto. EDIT: Is everyone in this thread on NVidia cards? I am, I've seen a few others mention them. negative. ATI card users and mac users (no idea what's their gfx) experience the same problem
Jeni Quado Eve's Pilot Association Stella Argonautarum 0	Posted - 2013.12.02 18:58:00 - [17] - Quote I'm having a similar issue. If I try logging in with this character specifically, I see my "new mail" at the top left, and I can access my ESC menu, but everything else is black. However I don't have any problems logging in with the other 2 toons on this account, nor with my other 2 accounts. Out of the 9 toons that I have and use, only this one gets a blackscreen. I've tried the cache wipe, and I re-installed... but if it were an issue on my end, wouldn't I be getting a blackscreen on all my toons?

CCP Habakuk C C P C C P Alliance 815	Posted - 2013.12.02 19:35:00 - [18] - Quote Most of the black screen issues today were caused by the hardware problems on TQ. The clients were waiting for some information from the server, which was not coming (or very delayed). For the case that your issues are continuing: First: Clear your client cache and try to login again Still no luck: You have a different problem. Please create a log-file from logserver and create a bug report (see my previous post) - feel free to mention my name in the bug report. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing

Rhys Redin SaberCorp 0	Posted - 2013.12.08 16:20:00 - [19] - Quote So what is being done to fix this? It's clearly server side, as most of us, myself included, have one account that works fine, and one that doesn't.
Jax-D The Chantry 1	Posted - 2014.01.08 04:43:00 - [20] - Quote I had this yesterday, logged a bug report as requested, bug was with my ship, CCP docked me up, was able to log back in, stripped ship and rigs as requested, repackage ship, fault fixed. CCP replaced the rigs. thanks guys
Richard Zuna United Federation Republic 0	Posted - 2014.02.05 18:52:00 - [21] - Quote Hi im having the same problem, my screen goes dark after character selection, i an hear ingame sounds but thats about it. i tried everything from cache clearing to reinstaling and nothing. i already submited a bug report with dxdiag and file from server tool atached. But my problem now is, how do i know my ticket is being its being attended to? do i get a notification over mail or something? Thanks for your time: RZuna
Matux Aldeland Sebiestor Tribe Minmatar Republic 0	Posted - 2014.02.05 20:11:00 - [22] - Quote I'm also now having this issue after todays patch. Worked fine last night. I'm using an older nvidia card with latest drivers and have tried reinstalling drivers, dx9 etc...
Airgys Paapi di poopi 0	Posted - 2014.02.18 23:22:00 - [23] - Quote Hi, I seem to be having the same problem mentioned, I'm currently in logged out in space. I can't get past blank screen on this char, I can log in and fly about on the other characters on this account. I will add that this problem also occurs when trying to log in on a completely different computer. I have cleared cache, mail cache, installed newer ATI drivers & also tryed from dx 9 mode. all with no avail. If this is a server side problem is this likely to reset at downtime or would i have to file a bug report and be relocated & repackaged as described by Jax-D?
Volgate Taran Spirits of Essence Yulai Federation 0	Posted - 2014.02.24 03:44:00 - [24] - Quote I am having a similar problem. I have submitted both a Ticket and a Bug Report.
Phasewalker Shirak SkunkWorks 1	Posted - 2014.02.25 16:35:00 - [25] - Quote Got similar problem here. The character selection screen shows my character in a diferent ship on a diferent station. The other 2 character on this account works OK only this one is bugged.
Cromez Yaken Latitude Mining and Logistics 0	Posted - 2014.02.25 20:01:00 - [26] - Quote Blackscreen here too. Ticket sent..

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