Abbatrader
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Posted - 2006.03.06 14:47:00 -
[2]
 Originally by: Ranger 1
Originally by: Brungar
Originally by: Ranger 1
It never ceases to amaze me how many different ways there are to express the same unhelpful, uninformed, and ill-mannered opinions.
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Patch day always brings out the same 2 types of people.
1: "I'm an IT expert in RL, and they have done this all wrong" type.
2: "I'm a paying customer, fix it immediately or I quit" type.
Hmmm. If this is ALWAYS the case, shouldn't this also make one think? And not just about the nature of those posters?
I'm always thinking actually. 
But no, the fact that a lot of people like to pointlessly complain because they are irritated does not give them any further substance, nor does it alter reality.
The fact that a lot of people try to act like they know how to deal with technical problems on a piece of software like this, does not change the incredibly obvious fact that they don't truthfully have the slightest idea of how these things really work.
The fact that most of the EVE community operates on a very mature level, does not change the fact that some people believe they can be rude and abusive to the developers... just because they pay a piddling subscription fee.
Eve is a very unique environment, unlike any game environment in existence. This means that it will have unique problems that will arise... as well as demand new procedures be developed for patch deployments and updates. Much of this will be uncharted territory, and mistakes will be made.
None of that is a reason to allow one's IQ to bottom out, nor to throw the manners your mother taught you out the window.
However, those people do inspire a LOT of laughter... so it's not a total waste. 
There is never an excuse for abusive language or whining, however there is also no excuse for some of the mistakes that occur during patches and updates.
Reintroducing broken code that was fixed in a previous path = No excuse
Putting out an update where the main focus of that update doesnÆt work at all ôIE bloodlinesö= No excus
Yes mistakes will always happen, but I would be seriously interested to know just what the QA manager does. Namely how he goes about his job, what processes he has put in place since his appointment to try to reduce these patch day problems.
From a customer perspective it looks like little has changed since he arrived and patches and updates are still done on a rushed out, limited tested and break as much as you fix basis.
Yes I set long skills training and yes I simply go play something else for a few days after patching and as such am not really adversly affected by these problems. But some people think that proper levels of testing and QA are carried out and when it all goes pear shaped they get frustrated, these forums are their only real outlet for these frustrations and as such they vent here. Bringing their IQ into question because they think differently than you, says more about you than about them IMHO.
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