Fillmeup
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Posted - 2006.03.05 00:44:00 -
[1]
 Originally by: Xyrith Zevyr
That's just nice - someone coined the same phrase I did, regarding the "breath of fresh air". I will agree with that person though, if you can't cope with this level of customer service, then indeed nothing can satisfy you. I am a developer, a programmer. I have a good idea of what they're doing behind the scenes, since I've done it too. I can't tell you how many times I've had to pull a MUD down just to boot it up with a little tool known as "Valgrind", just to see where the heck a memory leak is coming from. Code up a fix, try it out on my own isolated testing machine, apply it to the test port hoping for testers, and finally try to push it live to minimize the damage of the leak. Sometimes it doesn't always go as planned. A leak may show itself in one place, which may indeed contain an error, but that's not always the root of it. Take a car for example: Lets say your car isn't starting. You find that all the gas leaked out of your tank - so you fix the tank, and fill it back up. Still doesn't start... Well the debris from the punctured tank just clogged your gas filter or fuel pump inlet. Two problems, one obvious side effect.
To wrap this up, I ask those flaming CCP and trolling the forums to please do me one favor: Go out, have a beer if you're able, and relax. Drink one for the GMs that are giving up their ability to do just that. Have some tolerance for human error, and perhaps even review your own actions. In the past week, have you been perfect? In your life, how many mistakes have you made that has cost someone, something, money? Did you know that the monthly fee, in US dollars, works out to be almost 50 cents a day? How much money has CCP really cost you, personally? Also, when you mention that the GMs come here and delete posts, consider this: If you folks wouldn't make such offensive posts, they wouldn't have to divert time to come here and moderate as much. Instead of telling us what you're going to do, why not just do it?
Keep up the good work CCP. I'm impressed, and it's hard to impress me. If you ever open up an office in Northeastern Pennsylvania (USA), let me know and I'll drop off a resume. :)
-- Jonathan "Xyrith" Walker
A pleasant surprise .... one of the few on these forums who actually know what they are talking about 
Forever whining does not solve anything, it just furthers the proof that some of us have no concept of reality. QA testing something that ordinarily has up to 20,000 users on it is a difficult thing to do, even with automated tools and stress tests. It is almost impossible to do this, so when it goes wrong, I am hardly surprised.
I am not a fanboy, however I am also realistic. This stuff happens from time to time.
Imagine if those venting to the degree that they have on this bug-report post actually went and did something useful for that time, the world would definitely be a better place  For me, it's not worth my time to complain - I have lots of other things more constructive I can do with my time.
CCP has, to date, the best customer service and the least problems out of any MMO that I have experienced. Yes it annoys me from time to time, but hey, I take a chill pill and move on. They can have the $1.50 or so these last few days have cost me as long as it helps them sort it out for everyone's advantage.
Oh, and to make this valid - just before the last reboot, I launched all of my drones and they all dissapeared into thin air on their way to a NPC 
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