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Crashing to log in every 5 seconds to 5 minutes since March 8, 19:00

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Baers Wehenn	Posted - 2006.03.09 18:42:00 - [1] Read a few other people complaining about this, but when I ask in game everyone keeps telling me it's my ISP. Just wanted to give a few notes here, and ask if anyone has figured out if it's CCP or a router. I've checked with my ISP and had my modem and line tested several times. I've tracert'd and pinged a lot of common websites, like google, amazon, gamespot, ign, and even this website, with no packet loss. When I ping the game server, however, I get between 6 and 45% packets loss, with a minimum of 200 packets sent, and a maximum of 1,000 packets sent. The amount of loss appears to vary randomly, but is never less than 6%. I've reported this info to CCP, and received no reply yet. Sometimes I can stay connected for over 5 minutes. Sometimes I crash every 10 seconds, or crash before the game can get to the character selection screen. It appears to be random as well. I've checked all my drivers, made sure I'm not infected with viruses or spyware, and have played other online games with no similar connectivity problems. My best guess is that there is a router issue somewhere between me and CCP, but my ISP claims they know of no such issues.
Shadowess	Posted - 2006.03.09 19:30:00 - [2] I have the same problem. I run more then one client on my single machine. Since several weeks one of the client randomly CTD, in like 5 - 60 min. I've checked everything, including my firewall and ports. I've also disabled my anti-virus etc. But still i get these disconnects. One thing I've noticed is that if I'm to quick dragging items, the client usally CTD. I'm pretty sure this is a Client/Server problem, and not an ISP problem.
Baers Wehenn	Posted - 2006.03.09 19:41:00 - [3] The problem didn't start for me until yesterday, March 8, at about 1900 GMT. I've played for nearly 2 months and had no more than half a dozen crashes in that time. Today in 10 minutes I've had about 8, and over the course of 2 hours I've crashed to login over 20 times. Other people in my main char's corp are having no problems at all. I also experienced this same problem, beginning at the same time yesterday, on my other pc, regardless of which account I use.
Jozif	Posted - 2006.03.09 20:01:00 - [4] Originally by: Baers Wehenn The problem didn't start for me until yesterday, March 8, at about 1900 GMT. I've played for nearly 2 months and had no more than half a dozen crashes in that time. Today in 10 minutes I've had about 8, and over the course of 2 hours I've crashed to login over 20 times. Other people in my main char's corp are having no problems at all. I also experienced this same problem, beginning at the same time yesterday, on my other pc, regardless of which account I use. U have true, it is beggining in marc 8 around 19:00. .I have same problem.
Ippon	Posted - 2006.03.10 00:23:00 - [5] Same, its not my ISP. I've lost connection 3 times in the last 5 mins so i'm just gonna call it an evening.
Mala Kai	Posted - 2006.03.10 00:32:00 - [6] Same problem here..
Baers Wehenn	Posted - 2006.03.10 00:34:00 - [7] Eve support send me a reply in My Questions and recommended I try a tracert and telnet to 87.237.38.200. I timed out on the tracert and could not connect on the telnet (they referred me to a general "You can't connect? Try this" link, with an ip address of 157.157.139.10, which also failed tracert and telnet when I tried it). The impression I got was that they think it's on my side, not theirs. I emailed them my dxdiag, and will continue to wait. But so far it looks like they don't think it's their problem.
Rin Jackson	Posted - 2006.03.10 00:42:00 - [8] Edited by: Rin Jackson on 10/03/2006 00:45:17 If you recall, they mentioned that when they were pushing the new hardware live, some things also included in the near future along with that was a change in isp's on their end. Depending on the route that you have to take between your machines and the eve server (as it is different than before, at least I've noticed that it is for myself as well), it would explain the increase in packet loss. I myself am not recieving any severe packet loss, but that could be just my particular isp. Initially, after the isp change, I too had nasty PL, but it was mostly because of a problem between a local backbone for my isp (alter.net), and the backbone for their new isp (level3.net). But it would seem that those issues were cleared up. You may want to do a full pathping to find out exactly where you all are getting the PL, as nasty PL will cause the eve client to crash out. If there is a common point where the PL is occuring, hopefully they can once again get it ironed out. EDIT: Tracert will give you some info regarding the PL you may be getting, but for those who havn't tried, use 'pathping' instead, as it will give you a much more detailed analysis of PL through each hop to the server. Cheers, Rin
Baers Wehenn	Posted - 2006.03.10 01:16:00 - [9] What I'm seeing is an increase from about 70ms to 210 ms once the route reaches London1.Level3.net. If CCP changed their ISP this week, that might explain this problem, as well as the problem everyone else seems to be having with logging in. Friend of mine also noted that he doesn't get disconnected as often between 2400 and 0800 GMT.
Brael Wenn	Posted - 2006.03.10 01:28:00 - [10] Actually, if they changed the ISP and that's the prob, then why can I log in on one pc, and not the other, even though both PCs run through the same router to the same DSL modem? My logging in problem isn't their ISP.
Baers Wehenn	Posted - 2006.03.10 13:40:00 - [11] Logged out last night at 2100 MST in the USA after spending the day crashing out. I turned off my pc. Turned it on 10 minutes ago and tried to log in. Now I've got the stuck at "Logging In" problem. The ONLY thing I did was turn off my computer between the last time I was able to log in and now.
Ballistic Mystic	Posted - 2006.03.10 19:11:00 - [12] Here is some good info about packet loss especially concerning intermediate hops along the route: Linkage
Itono	Posted - 2006.03.10 19:33:00 - [13] Originally by: Baers Wehenn The problem didn't start for me until yesterday, March 8, at about 1900 GMT. I've played for nearly 2 months and had no more than half a dozen crashes in that time. Today in 10 minutes I've had about 8, and over the course of 2 hours I've crashed to login over 20 times. Other people in my main char's corp are having no problems at all. I also experienced this same problem, beginning at the same time yesterday, on my other pc, regardless of which account I use. Same here, started two days ago, disconnects every five minutes, lost a ship to it yesterday. Noticed some more facts, at least in my case: - both my clients (on separate machines) disconnect on inactivity. If I leave the char more than one minute inactive, good luck. The only way to keep the link is by issuing commands all the time - chat does NOT help. Yesterday I was trying to get through a mission gate at 65k, when I arrived at the gate the game froze then booted. This happened several times (I really did want to get through that gate, the remains of my sip where on the other side). Finally I made the distance by telling it to "approach" every ten seconds. - they do not disconnect while in combat - typing in chat or receiving chat messages does not help I got the same suggestion that it is my ISP. The chances for that are extremely slim. I did a ping to the server, didn't lose any packet - I think this problem is with the internal communication of the server - the fact that the chat continues to function would point to that. I hope it gets solved soon.
Xerxes Ceasar	Posted - 2006.03.10 19:55:00 - [14] I tested with ping plotter and got this result Clearly there is some problem at the server side. Xerxes
Jagang	Posted - 2006.03.11 00:57:00 - [15] Same problem here. Very annoying.
Kaathar Rielspar	Posted - 2006.03.11 01:06:00 - [16] again, same problems here. using ping plotter to check 157.157.139.10 and i'm getting a lot of packet loss at both 157.157.139.253 (ccp-Earth001.simnet.is) and 157.157.139.10. using it to query 87.237.38.200 is fine though, no packet loss at all. I hope they manage to track this down, seems to be affecting quite a large number of people.
Reyzak	Posted - 2006.03.12 23:35:00 - [17] Edited by: Reyzak on 12/03/2006 23:36:56 I've been losing connection on inactivity as well. It's been happening since the blood patch for me i believe. The thing is this weekend i had 3 peoples machines over here on my router(normally its just me and my brother), and they could all play just fine. If I logged my character on there were problems on all computers. I even logged onto my friends comp. with my char and it crashed to log in. But otherwise THEY have no problems at all. I'm not computer savvy but that strikes me as odd somehow. Makes me think it's my character or something. It's not fair.
Golden Spartan	Posted - 2006.03.13 15:00:00 - [18] yah, my tracert comes in as 200 and under till the 14th one then they time out. but in the past 10 min i've been sent back to login saying "Connection to server lost". my connection is fine, no lag, now skips, just boots me out. i know my ISP isnt the problem. but i cant stay in for 1 min without getting kicked to login. im annoyed greatly at this predicament haha.
Itono	Posted - 2006.03.14 16:52:00 - [19] Still doing it, but I think only when I'm in station. Annoying as hell though, I can't write a mail or check the escrow for more than a minute before it looses the server.
Foxtail	Posted - 2006.03.14 18:01:00 - [20] this may sound stupid, but make sure eve isn't read only.. someone in game had an issue like this.. and it turned out that was the prob :) ^^ might not work, but it's one of those stupid things you wouldn't usually think about :)
Is'ilyo	Posted - 2006.03.30 22:37:00 - [21] All the things i read here, sounds really familiar what i had with an other mmorpg .. After alot of research on forums i finnaly encountered my solution. Some network cards have an advanced option called 'Checksum Offload', that option was enabled standard with the installation ... disabled it and never had the same problem again hope this helps maybe... cheers, Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
Tsoula Chimaera	Posted - 2006.03.31 17:57:00 - [22] Edited by: Tsoula Chimaera on 31/03/2006 18:03:13 Originally by: Is'ilyo All the things i read here, sounds really familiar what i had with an other mmorpg .. After alot of research on forums i finnaly encountered my solution. Some network cards have an advanced option called 'Checksum Offload', that option was enabled standard with the installation ... disabled it and never had the same problem again hope this helps maybe... cheers, it isn't the offload, tried it, didn't help.... i found a thread tho stating it "might" be malware related, checking into it now, adware found 9 files spybot didn't... i seem to be ok since then... also the read only thingie might do the trick, sometimes the smallest details do the biggest harm :D the thread was here:)
SMercer	Posted - 2006.04.01 10:55:00 - [23] its not that i have 0 malware tracking cookies or anything and no virus ive scanned with many differnt virus and malware scanners so it must be a CCP problem they had this Pre-RMR and they fixed it then.
Tihor AtirIlhok	Posted - 2006.04.01 17:12:00 - [24] Hi, I've got the same problem, keep disconnecting every 5/10 minutes. I've been down the checking my filters route, even chnaged my router/modem and its still hapening. ISP say theres not a problem there end, although they are still investigating. Keep the suggetsions coming as at the moment its just impossible to play :(
Jakadar	Posted - 2006.04.08 03:21:00 - [25] Same problem here, I seem to get progessively longer lag spikes from the server until finally I lag out and CTD. Rather dumb that they blame all our ISP's when so many people have the same problem since a week ago.
Under TheMole	Posted - 2006.04.08 03:33:00 - [26] LOL, well, as you can see from a thread im replying in further down. It's affecting me as well. Just thought I'd chime in. And it started 2-3 days ago. And it sucks.
wide	Posted - 2006.04.08 07:07:00 - [27] This issue has been affecting a geographically diverse range of users for at least three days which would rule out local issues. As the issue is out of control of the users, would CCP at least provide some indication that it is being looked into?
Tsoula Chimaera	Posted - 2006.04.08 16:06:00 - [28] yeh i even uninstalled eve completely and installed it fresh, same thing it must be somehow LAN related, since a friend who wasn't having the problem now has it since he has connected a few PC's on a LAN... I've looked through all thinkable router/firewall settings, haven't come up with anything suspicious though:( It really would be helpfull if CCP gave us some kind of indication that the problem is at least "looked into" :)
Reyzak	Posted - 2006.04.09 02:53:00 - [29] Actually this has been going on for over a month now. Ever since the Blood patch. I still havent had a reply from my bug report and that was 3 and a half weeks ago.
jeikam	Posted - 2006.04.09 04:21:00 - [30] I am also experiencing the same problem, it started 3 days. I would get to the login screen and if I was lucky 5 minutes later I was at the character selection, SO far only one ship lost. I have run anti spyware software, checked my firewall settings, got the latest drivers etc. Yesterday I even did a clean install (OS and all, updated everything straight away) and still have the same problem. I am in Tasmania Australia with ADSL2 (2MB). It just took 5 minutes to get to character selection.

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