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Thread Statistics | Show CCP posts - 8 post(s) |
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CCP Eterne
C C P
C C P Alliance
3311
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Posted - 2014.02.28 10:46:00 -
[1] - Quote
As of 10:30 UTC, Tranquility is currently undergoing a DDoS attack that has knocked players offline and is preventing them from reconnecting to the server. We are currently investigating the attack and implementing countermeasures. We apologize for the inconvenience this may be causing players and hope to have functionality restored as soon as possible.
EVE Online/DUST 514 Community Representative GÇ+ EVE Illuminati GÇ+ Fiction Adept
@CCP_Eterne GÇ+ @EVE_LiveEvents |
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CCP Eterne
C C P
C C P Alliance
3311
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Posted - 2014.02.28 10:51:00 -
[2] - Quote
Flock Master wrote:ships will be reimbursed?
If you lost a ship during the DDoS attack, please file a support ticket and it will be reimbursed.
EVE Online/DUST 514 Community Representative GÇ+ EVE Illuminati GÇ+ Fiction Adept
@CCP_Eterne GÇ+ @EVE_LiveEvents |
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CCP Eterne
C C P
C C P Alliance
3312
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Posted - 2014.02.28 10:59:00 -
[3] - Quote
Scipio Artelius wrote:CCP Eterne wrote:If you lost a ship during the DDoS attack, please file a support ticket and it will be reimbursed. Don't make promises that might not be kept... 
It's standard procedure to reimburse things lost during DDoS's and other confirmed server problems.
EVE Online/DUST 514 Community Representative GÇ+ EVE Illuminati GÇ+ Fiction Adept
@CCP_Eterne GÇ+ @EVE_LiveEvents |
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CCP Eterne
C C P
C C P Alliance
3312
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Posted - 2014.02.28 11:00:00 -
[4] - Quote
Bakuhz wrote:CCP Eterne wrote:Flock Master wrote:ships will be reimbursed? If you lost a ship during the DDoS attack, please file a support ticket and it will be reimbursed. how about running out of time for a cosmos or storyline missions losing alot of faction standings?
You'll have to file a ticket. I'm unsure on the exact policy regarding this, but we tend to show leeway in these cases.
EVE Online/DUST 514 Community Representative GÇ+ EVE Illuminati GÇ+ Fiction Adept
@CCP_Eterne GÇ+ @EVE_LiveEvents |
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CCP Eterne
C C P
C C P Alliance
3313
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Posted - 2014.02.28 11:13:00 -
[5] - Quote
Rex Pain wrote:Please sticky a post regarding the outtake that everyone can find/follow with ease.
Oops! It was supposed to be stickied, but I guess due to the forum going down momentarily, it didn't stick (wakka wakka).
EVE Online/DUST 514 Community Representative GÇ+ EVE Illuminati GÇ+ Fiction Adept
@CCP_Eterne GÇ+ @EVE_LiveEvents |
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CCP Eterne
C C P
C C P Alliance
3313
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Posted - 2014.02.28 11:15:00 -
[6] - Quote
It seems the DDoS has stopped and we are currently in our regularly scheduled downtime. We'll continue to monitor things as we bring the server back online.
EVE Online/DUST 514 Community Representative GÇ+ EVE Illuminati GÇ+ Fiction Adept
@CCP_Eterne GÇ+ @EVE_LiveEvents |
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CCP Eterne
C C P
C C P Alliance
3315
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Posted - 2014.02.28 11:22:00 -
[7] - Quote
The server's back online from its regular downtime. We will continue to monitor the situation for further DDoS attacks.
EVE Online/DUST 514 Community Representative GÇ+ EVE Illuminati GÇ+ Fiction Adept
@CCP_Eterne GÇ+ @EVE_LiveEvents |
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GM Spiral
Game Masters
C C P Alliance
182
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Posted - 2014.02.28 11:22:00 -
[8] - Quote
CCP Eterne wrote:You'll have to file a ticket. I'm unsure on the exact policy regarding this, but we tend to show leeway in these cases.
- We'll be able to reverse any standings penalties attributed to the DDoS.
- We'll also be able to reset any lost/failed COSMOS, storyline, or Epic Arc missions so you'll have a fair shot at doing them again.
- Asset reimbursement for losses attributable to the DDoS will be strongly considered.
We apologize up front for any delays in responding to tickets submitted due to this, but we assure you that all will be responded to.
Senior Game Master | CCP Games Customer Support Team
Helping capsuleers since 2004. |
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