DaReaper
Net 7
The Last Brigade
208
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Posted - 2014.03.04 16:51:00 -
[1] - Quote
I have xfinity from Comcast, switched my inaws from att to it (they did not have uverse in there area and my inlaws 1.2mb dsl was not cutting eve, and netfix) Things were ok, then we started getting random disconnects, so we ordered a new modem, I hooked it up, activated it, and then we were going fine for a week, then randomly we were disconnecting, again. My house we have 3 pc's 2 ipads, ps3, 2 rokus, 1 wireless tv, and 1 android tablet (stated to get an idea for the rest of the story.) I work in IT. So after a month I was at my wits end, I called up Comcast, and tell them my issue. I get a 'oh I need to send you to advanced support, please hold' I go 'ok cool' I get to advanced support and tell the guy my issue, and he goes 'oh I can fix that for you'
me: great!
him: i'll have to connect to your pc make a few changes, that will cost you $70.
me: come again?
him: yea I need to make a few changes...
me: *cutting him off* um no, its not my one computers its EVERYTHING in the house this is not a pc issue, its an issue on your end.
Him: Well I just need to connect to..
me: *cuts him off again* No... its on your end and this will cost me how much?
him: $70
me: you want to charge me $70 to fix something on your end? what the hell am I paying you idiots for.
him: well sir if you just let me..
me: no... its not my one computer, unless you are going to make a change on the router which you don't need to connect to my pc to do, or connect to every item I have, many of which are not pc's, then I am not paying you $70 to do what I pay you for in the first place.
him: well you don't have to, you can just go through normal support...
me: what the hell... fine have a good day *click*
I called back and got someone, and I explained to them the same issue and said 'if you send me to advanced support and try to charge me $70 to fix an issue on your end, i'll tell you to kiss my ass and cancel right now' the guy chuckled (I liked him) and told me to hold on.. well it turned out the idiots at Comcast forgot to put my stupid modem on there damn network. So even though I followed there instructions, there network kept dumping me.
It seems ok but now i'm having other issues.. sigh. Anyway, yea Comcast sucks. I have used Charter, Adelphia (before they got bought out) slime warner cable, dsl extreme, and fios, and seriously I have had more problems with Comcast then any other company. |