| Pages: [1] :: one page |
| Author |
Thread Statistics | Show CCP posts - 0 post(s) |

NeoShocker
Interstellar eXodus Advent of Fate
191
|
Posted - 2014.03.04 05:16:00 -
[1] - Quote
Just... Want to rant ...
I was under residentual plan, the best plan there was, forgot what it was because my brother was in charge of it. Then we talked about going to business plan because it is like, $40 more. Faster net, dedicated pipeline, and "supposedly" unlimited bandwidth. So we were like, "Ok, lets get it!"
A little over month later, today...
Here I was, pewpew'ing in Eve-Online, in the start of a small fight, was in a Falcon class ship.
Then my brother comes in to tell me that we're cancelling Business plan. I said "Alright, no problem, why?" He said "Comcast wants to charge us $200 for cancelling residentual." At the point, I took off my headset and said "What?" and have a small talk about it.
My fleet of 4 died when I was talking to my brother. Could of been flawless battle with no fleet member death.
I mean, what the ****?
Comcast still want to charge me for cancelling a plan (because of some contract?) to another and BETTER plan within the SAME provider? Are you kidding me?
Sigh... |

Commissar Kate
Team Evil
51135
|
Posted - 2014.03.04 05:20:00 -
[2] - Quote
Yup Comcast sucks bad.
Its the only choice I have unless I want some ****** wireless connection. The really bad part is that Verizon FiOS is just about 500ft down the road. People, who talk, don't know. People, who know, don't talk.
Unlocking all racial clothing |

Random McNally
Rifterlings Point Blank Alliance
53264
|
Posted - 2014.03.04 12:21:00 -
[3] - Quote
Been a Comcast customer for years.
Still get surprised by the amount of poor customer service/policy for stuff like that. Co-Host of the High Drag Podcast. http://highdrag.wordpress.com/ Check out the space music at http://minddivided.com In Game Channel HighDragChat |

Eurydia Vespasian
Storm Hunters
5799
|
Posted - 2014.03.04 14:51:00 -
[4] - Quote
i have charter.
charter rules here all but completely unchallenged. they actually seem to provide good service and a satisfactory product...in my experience that's rare for what basically amounts to a total monopoly in an area. |

Mizhir
Euphoria Released Triumvirate.
59251
|
Posted - 2014.03.04 14:52:00 -
[5] - Quote
That's what you get for flyign a falcon.
Just sayin  One Man Crew - Collective solo pvp |

Commissar Kate
Team Evil
51189
|
Posted - 2014.03.04 14:58:00 -
[6] - Quote
Eurydia Vespasian wrote:i have charter.
charter rules here all but completely unchallenged. they actually seem to provide good service and a satisfactory product...in my experience that's rare for what basically amounts to a total monopoly in an area.
Yeah, Comcast is surprisingly reliable and fast at my current place. Well once they gave me the correct speed that being paid for. People, who talk, don't know. People, who know, don't talk.
Unlocking all racial clothing |

Khergit Deserters
Crom's Angels
2832
|
Posted - 2014.03.04 15:01:00 -
[7] - Quote
I had to quit EVE when I had Comcast. Very frequent disconnects, it was just too frustrating. My corp mates were employees of a IP company, they investigated my DC problem and saw "traffic shaping" being done by Comcast. In other words, they put delays on each user's packet send rate, so they could squeeze more subscribers into the available bandwidth. Apparently the deliberate interruptions/delays in my packets going back and forth to the CCP server were causing the DCs. When I talked to Comcast tech support about the DCs, the guy said, "Oh the trouble is with playing a game? Connect problems with online games aren't supported. Bye."
Then there were the frequent outages. The box on the light pole outside my house would fill with water and there would be an outage. They'd come get service running again, but they never replaced the box. So the problem would just repeat.
Eventually I moved to another town, which was in Verizon's monopoly zone instead of Comcast's. Have no problem with Verizon service and I can play EVE again. |

Commissar Kate
Team Evil
51189
|
Posted - 2014.03.04 15:27:00 -
[8] - Quote
Khergit Deserters wrote:I had to quit EVE when I had Comcast. Very frequent disconnects, it was just too frustrating. My corp mates were employees of a IP company, they investigated my DC problem and saw "traffic shaping" being done by Comcast. In other words, they put delays on each user's packet send rate, so they could squeeze more subscribers into the available bandwidth. Apparently the deliberate interruptions/delays in my packets going back and forth to the CCP server were causing the DCs. When I talked to Comcast tech support about the DCs, the guy said, "Oh the trouble is with playing a game? Connect problems with online games aren't supported. Bye."
Then there were the frequent outages. The box on the light pole outside my house would fill with water and there would be an outage. They'd come get service running again, but they never replaced the box. So the problem would just repeat.
Eventually I moved to another town, which was in Verizon's monopoly zone instead of Comcast's. Have no problem with Verizon service and I can play EVE again.
I've learned that Comcasts service quality can vary greatly even from one road to another in the same town.
Last place I was at the reliability was terrible in the daytime. My new place has had zero drops for 3 weeks now. People, who talk, don't know. People, who know, don't talk.
Unlocking all racial clothing |

Khergit Deserters
Crom's Angels
2832
|
Posted - 2014.03.04 15:51:00 -
[9] - Quote
Commissar Kate wrote:Khergit Deserters wrote:I had to quit EVE when I had Comcast. Very frequent disconnects, it was just too frustrating. My corp mates were employees of a IP company, they investigated my DC problem and saw "traffic shaping" being done by Comcast. In other words, they put delays on each user's packet send rate, so they could squeeze more subscribers into the available bandwidth. Apparently the deliberate interruptions/delays in my packets going back and forth to the CCP server were causing the DCs. When I talked to Comcast tech support about the DCs, the guy said, "Oh the trouble is with playing a game? Connect problems with online games aren't supported. Bye."
Then there were the frequent outages. The box on the light pole outside my house would fill with water and there would be an outage. They'd come get service running again, but they never replaced the box. So the problem would just repeat.
Eventually I moved to another town, which was in Verizon's monopoly zone instead of Comcast's. Have no problem with Verizon service and I can play EVE again. I've learned that Comcasts service quality can vary greatly even from one road to another in the same town. Last place I was at the reliability was terrible in the daytime. My new place has had zero drops for 3 weeks now. Yet another example of why making a broad generalization about anything isn't a good idea....  |

DaReaper
Net 7 The Last Brigade
208
|
Posted - 2014.03.04 16:51:00 -
[10] - Quote
I have xfinity from Comcast, switched my inaws from att to it (they did not have uverse in there area and my inlaws 1.2mb dsl was not cutting eve, and netfix) Things were ok, then we started getting random disconnects, so we ordered a new modem, I hooked it up, activated it, and then we were going fine for a week, then randomly we were disconnecting, again. My house we have 3 pc's 2 ipads, ps3, 2 rokus, 1 wireless tv, and 1 android tablet (stated to get an idea for the rest of the story.) I work in IT. So after a month I was at my wits end, I called up Comcast, and tell them my issue. I get a 'oh I need to send you to advanced support, please hold' I go 'ok cool' I get to advanced support and tell the guy my issue, and he goes 'oh I can fix that for you' me: great! him: i'll have to connect to your pc make a few changes, that will cost you $70. me: come again? him: yea I need to make a few changes... me: *cutting him off* um no, its not my one computers its EVERYTHING in the house this is not a pc issue, its an issue on your end. Him: Well I just need to connect to.. me: *cuts him off again* No... its on your end and this will cost me how much? him: $70 me: you want to charge me $70 to fix something on your end? what the hell am I paying you idiots for. him: well sir if you just let me.. me: no... its not my one computer, unless you are going to make a change on the router which you don't need to connect to my pc to do, or connect to every item I have, many of which are not pc's, then I am not paying you $70 to do what I pay you for in the first place. him: well you don't have to, you can just go through normal support... me: what the hell... fine have a good day *click*
I called back and got someone, and I explained to them the same issue and said 'if you send me to advanced support and try to charge me $70 to fix an issue on your end, i'll tell you to kiss my ass and cancel right now' the guy chuckled (I liked him) and told me to hold on.. well it turned out the idiots at Comcast forgot to put my stupid modem on there damn network. So even though I followed there instructions, there network kept dumping me.
It seems ok but now i'm having other issues.. sigh. Anyway, yea Comcast sucks. I have used Charter, Adelphia (before they got bought out) slime warner cable, dsl extreme, and fios, and seriously I have had more problems with Comcast then any other company. |

Baby ChuChu
Ice Cream Asylum
1857
|
Posted - 2014.03.04 17:08:00 -
[11] - Quote
Well, speaking of crappy ISPs, I'm not too thrilled about being on Verizon lately. If the CEO gets his way, in a few years I'll be paying exponentially more than I do now simply because I'm a "gamer" who also uses Netflix and other similar services. |

Commissar Kate
Team Evil
51197
|
Posted - 2014.03.04 17:13:00 -
[12] - Quote
Baby ChuChu wrote:Well, speaking of crappy ISPs, I'm not too thrilled about being on Verizon lately. If the CEO gets his way, in a few years I'll be paying exponentially more than I do now simply because I'm a "gamer" who also uses Netflix and other similar services.
Yup, I'm willing to bet its gonna be metered one of these days with low data caps and tiered services. Comcast tried it once but took it away for the time being. They had a 250GB cap.
Good thing I know some people in Kansas City, they are lucky and have google fiber.  People, who talk, don't know. People, who know, don't talk.
Unlocking all racial clothing |

unidenify
Caldari Provisions Caldari State
65
|
Posted - 2014.03.04 19:34:00 -
[13] - Quote
I remember when People find out that Bell Canada throttle any traffic that is involved with games.
lucky for us that ruling was in gamer favor that Bell can't throttle anything. |

Hesod Adee
Kiwis In Space
289
|
Posted - 2014.03.04 22:27:00 -
[14] - Quote
unidenify wrote:I remember when People find out that Bell Canada throttle any traffic that is involved with games.
lucky for us that ruling was in gamer favor that Bell can't throttle anything. Why did they want to throttle gaming traffic ? |

Eranicus II
Auto-Pod Xpress
33
|
Posted - 2014.03.04 23:30:00 -
[15] - Quote
DaReaper wrote:I have xfinity from Comcast, switched my inaws from att to it (they did not have uverse in there area and my inlaws 1.2mb dsl was not cutting eve, and netfix) Things were ok, then we started getting random disconnects, so we ordered a new modem, I hooked it up, activated it, and then we were going fine for a week, then randomly we were disconnecting, again. My house we have 3 pc's 2 ipads, ps3, 2 rokus, 1 wireless tv, and 1 android tablet (stated to get an idea for the rest of the story.) I work in IT. So after a month I was at my wits end, I called up Comcast, and tell them my issue. I get a 'oh I need to send you to advanced support, please hold' I go 'ok cool' I get to advanced support and tell the guy my issue, and he goes 'oh I can fix that for you' me: great! him: i'll have to connect to your pc make a few changes, that will cost you $70. me: come again? him: yea I need to make a few changes... me: *cutting him off* um no, its not my one computers its EVERYTHING in the house this is not a pc issue, its an issue on your end. Him: Well I just need to connect to.. me: *cuts him off again* No... its on your end and this will cost me how much? him: $70 me: you want to charge me $70 to fix something on your end? what the hell am I paying you idiots for. him: well sir if you just let me.. me: no... its not my one computer, unless you are going to make a change on the router which you don't need to connect to my pc to do, or connect to every item I have, many of which are not pc's, then I am not paying you $70 to do what I pay you for in the first place. him: well you don't have to, you can just go through normal support... me: what the hell... fine have a good day *click*
I called back and got someone, and I explained to them the same issue and said 'if you send me to advanced support and try to charge me $70 to fix an issue on your end, i'll tell you to kiss my ass and cancel right now' the guy chuckled (I liked him) and told me to hold on.. well it turned out the idiots at Comcast forgot to put my stupid modem on there damn network. So even though I followed there instructions, there network kept dumping me.
It seems ok but now i'm having other issues.. sigh. Anyway, yea Comcast sucks. I have used Charter, Adelphia (before they got bought out) slime warner cable, dsl extreme, and fios, and seriously I have had more problems with Comcast then any other company.
Sooo you work in IT? Being in IT means jack when we are talking signal bud unless you can explain upstream transmit and docsis signal to noise ratio and were it should be for a docsis 3/2/1 device. 
As for costumer service, cant say much there since i am on my comcast issued laptop and cant talk my mind 
next time just log into your comcast.net account and look at your devices there, it's simple if the mac address is not there from your device it got dumped by a macro that runs every day at 12 midnight, you waited too long to call in. |

NeoShocker
Interstellar eXodus Advent of Fate
191
|
Posted - 2014.03.05 00:44:00 -
[16] - Quote
Keep in mind that not that I hate comcast or anything. Speed been reliable and great. The biggest grip for me is that comcast wants me to pay the $200 cancellation fee for residential after upgrading to business class within the same provider... It doesn't make sense ... |

Eranicus II
Auto-Pod Xpress
33
|
Posted - 2014.03.05 04:55:00 -
[17] - Quote
NeoShocker wrote:Keep in mind that not that I hate comcast or anything. Speed been reliable and great. The biggest grip for me is that comcast wants me to pay the $200 cancellation fee for residential after upgrading to business class within the same provider... It doesn't make sense ...
Yeah that sucks. Cant say much on that I have no details on those types of contracts, I usually tell people not to get in it just because it ties you up.
Call CSR and ask about it, it could be a ghost charge that wasn't supposed to happen. |

stoicfaux
4158
|
Posted - 2014.03.05 06:01:00 -
[18] - Quote
Evil never stops. http://mobile.slashdot.org/story/14/03/05/0154229/comcast-turning-chicago-homes-into-xfinity-hotspots
Quote: "The Chicago Tribune is reporting that, over the next few months in Chicago, Comcast is turning on a feature that turns customer networks into public Wi-Fi hotspots. After a firmware upgrade is installed, 'visitors will use their own Xfinity credentials to sign on, and will not need the homeowner's permission or password to tap into their Wi-Fi signal. The homegrown network will also be available to non-subscribers free for several hours each month, or on a pay-per-use basis. Any outside usage should not affect the speed or security of the home subscriber's private network. [...] Home internet subscribers will automatically participate in the network's growing infrastructure, although a small number have chosen to opt out in other test markets.' The article specifically mentions that this capability is opt-out, so Comcast is relying on home users' property, electricity, and lack of tech-savvy to increase their network footprint."
WASABI: Warp Acceleration System Ancillary Boost Injected(Gäó)
|

Gyromite
Stronghold of the Condemned The Bloc
30
|
Posted - 2014.03.05 18:58:00 -
[19] - Quote
I had Comcast about 4 years ago and while the internet and tv were AWESOME (insane download rates), the customer service was a bit under par and they were a little excessive on the equipment fees when I had to move. |

Unsuccessful At Everything
The Troll Bridge
10609
|
Posted - 2014.03.05 19:47:00 -
[20] - Quote
Talk to the Comcast Customer Retention Department.
Since the cessation of their usefulness is imminent, may I appropriate your belongings? |

unidenify
Caldari Provisions Caldari State
66
|
Posted - 2014.03.05 20:10:00 -
[21] - Quote
Hesod Adee wrote:unidenify wrote:I remember when People find out that Bell Canada throttle any traffic that is involved with games.
lucky for us that ruling was in gamer favor that Bell can't throttle anything. Why did they want to throttle gaming traffic ?
it begin when few gamers notice lags on games, then talk to group that is responsible for video game, idk name.
Anyway they inspect and find out that Bell throttle all P2P traffic (torrent), and it happen that some games use torrent, WoW and Call of Duty Black Ops for example, for download patch. So, they list all server that engage in P2P traffic to be throttle even if most of its traffic is not torrent.
anyway, it is few years ago and CTRC (Communication Telephone Radio Canada) rule that IP provider including Bell is not allowing to throttle any traffic for any reason. |

Sibyyl
122
|
Posted - 2014.03.05 20:19:00 -
[22] - Quote
Psh. You don't know how good you have it. Try logging in from China..
/Fÿ¡
Now that you are *campers* you will have more *parties* and no more *sad* *lonely* *bubbles*. |

Jiska Ensa
Unour Heavy Industries
163
|
Posted - 2014.03.05 21:04:00 -
[23] - Quote
I work for a major ISP as front line tech support (not a USA one don't kill me), and sadly the truth is we get weeks of training for 99% of all problems but if after 3 tries you haven't gotten your specific problem fixed, cancel and try a provider that runs on a different infrastructure. Complicated issues surrounding traffic shaping or packet loss not directly related to the lines to your house or the modem itself, there's nothing we can do. Enjoy screaming at us though, we totally love it.
Also, lol a falcon. |

Maytag Washer
Sebiestor Tribe Minmatar Republic
3
|
Posted - 2014.03.06 04:42:00 -
[24] - Quote
I'm a tech for comcast in Indiana (go fix residential issues / install new service) ask away! |

Eranicus II
Auto-Pod Xpress
35
|
Posted - 2014.03.06 05:16:00 -
[25] - Quote
Maytag Washer wrote:I'm a tech for comcast in Indiana (go fix residential issues / install new service) ask away!
Fellow Comcaster, Hi from Colorado 
Having fun installing X1 yet? |

NeoShocker
Interstellar eXodus Advent of Fate
191
|
Posted - 2014.03.06 10:08:00 -
[26] - Quote
Jiska Ensa wrote:
Also, lol a falcon.
Haha, yeah, I love flying falcon. :) Helps even up the "numbers".
On the related note, was informed, after 4 days that my brother told me that even the reps themselves were like "what? really?". To make the real story short, it got sorted. Still retain the current internet and the $200 fee is waived off, but with slightly higher cost per month. Which was from $240'ish to $280. This is the plan with the TV, net, and telephone package.
Still, 4 days man.
Sibyyl wrote: Psh. You don't know how good you have it. Try logging in from China..
/Fÿ¡
I probably do. I remember the good ol' days were modem dail-up internet, download between 3-5kb/s. Used that for good 1-2ish years, with AOL. Lots of d/c'ing, phone calls, etc. Then went to have DSL, to download 150kb/s. Yadda yadda. :) |

Commissar Kate
Team Evil
51513
|
Posted - 2014.03.06 13:07:00 -
[27] - Quote
Eranicus II wrote:Maytag Washer wrote:I'm a tech for comcast in Indiana (go fix residential issues / install new service) ask away! Fellow Comcaster, Hi from Colorado  Having fun installing X1 yet?
Haha, I'm not a tech but when they installed our X1 here they guy did it totally wrong.
The guy put the MoCA filter right behind my DVR and it was blocking the signal to the other rooms in the house. So I took it off and put it where its supposed to be. On the drop right before it goes to the splitter for the house. All they had there was a regular ground block and not the filter.
I was gonna call them but decided I could fix it in less time it takes to call them. People, who talk, don't know. People, who know, don't talk.
Unlocking all racial clothing |

Maytag Washer
Sebiestor Tribe Minmatar Republic
3
|
Posted - 2014.03.06 18:00:00 -
[28] - Quote
Eranicus II wrote:Maytag Washer wrote:I'm a tech for comcast in Indiana (go fix residential issues / install new service) ask away! Fellow Comcaster, Hi from Colorado  Having fun installing X1 yet?
Hell no, i generally hate installing x1 because it's almost always a re-wire on one or more outlets. Our transmit can't be above 51 is that true for you as well?
Commissar Kate wrote:
Haha, I'm not a tech but when they installed our X1 here they guy did it totally wrong.
The guy put the MoCA filter right behind my DVR and it was blocking the signal to the other rooms in the house. So I took it off and put it where its supposed to be. On the drop right before it goes to the splitter for the house. All they had there was a regular ground block and not the filter.
I was gonna call them but decided I could fix it in less time it takes to call them.
That guy was either new or too lazy to go back out to the ground block as he should to put the filter there. putting it on the back of the dvr just blocks part of the signal from hitting the other set top boxes, which would block them from viewing your dvr's recordings (some or all of them). I'd check other things as well if he was dumb enough to do that.
On all new installs we're supposed to be using ground blocks that have MoCA filters built into them as of a few months ago. future proofing and all that |

Slymah
Reoples
184
|
Posted - 2014.03.07 05:58:00 -
[29] - Quote
Comcast ... oh how happy I am since I moved and had the option to get a new isp.
I had non-stop disconnects. Several times a day. It made any grouping type online game unplayable.
I work in telecom (wireless) but I have the ability to sweep test all my own coax lines. I kept telling them that the problem was not in my house but they kept sending out new guys trying to fix my problem. This is after about an hour each time trying to wade through the automated call directory and then answering the standard "Yes it's plugged into the wall" questions.
Great that they kept sending guys out ... bad that the "new" guy had none of the "previous" guys information.
Each time they would start out testing my home lines wasting hours with no results... No matter how many times I would tell them that the problem line was up on the poles. All my neighbors had the same issues but they gave up and dealt with it. It's an older neighborhood and I was clearly the only gamer.
I went through this for about two years until they finally brought a boom truck in and swapped out the coax lines coming into the neighborhood. Done.
Hope the old neighborhood appreciates my efforts!
*** for what it's worth .. all the techs that worked on my issue were good guys and good workers.. they were just as frustrated as I was that they had to follow "procedure". The sad part is that they were graded on solving the issue and in what time frame. I knew as soon as they rolled up they would fail. :( |
| |
|
| Pages: [1] :: one page |
| First page | Previous page | Next page | Last page |