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5-10 second client freezes

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CCP Snorlax C C P C C P Alliance 441	Posted - 2014.03.12 10:42:00 - [1] - Quote Can you run with LogServer and file a bug report? That might give useful details to track this down. Mention my name (CCP Snorlax) in the bug report title so it gets routed to me right away. CCP Snorlax - Senior Software Engineer - Team RnB


CCP Snorlax C C P C C P Alliance 442	Posted - 2014.03.12 14:35:00 - [2] - Quote Thanks, I'll take a look! CCP Snorlax - Senior Software Engineer - Team RnB


CCP Snorlax C C P C C P Alliance 442	Posted - 2014.03.12 14:43:00 - [3] - Quote If you simply start up the log server before launching the EVE client, it should get full logging. Unfortunately the logs you've included only confirm the stalls you are seeing, they don't give me enough detail to pin it down. Please give that a try, see if you can get me full logs. Thank you for your cooperation! CCP Snorlax - Senior Software Engineer - Team RnB


CCP Snorlax C C P C C P Alliance 443	Posted - 2014.03.13 21:38:00 - [4] - Quote Kodiii wrote: Hi again Snorlax, I've been able to reproduce the freezing again today and run the log server before starting up eve (for some unlucky reason, I wasn't able to get the freezing happening when the logserver was already running yesterday). I have also submitted a bug report, does this give you access to the logserver file? or do I have to submit it manually? You have to save the file in the log server and attach it to a bug report. The in game bug reporting does attach logs, but they only contains warnings and errors, not the full info log. Anyway, we're seeing more reports of this, and are actively investigating. CCP Snorlax - Senior Software Engineer - Team RnB


CCP Snorlax C C P C C P Alliance 444	Posted - 2014.03.14 11:41:00 - [5] - Quote We believe we've found the cause for this and are working on a fix. CCP Snorlax - Senior Software Engineer - Team RnB


CCP Habakuk C C P C C P Alliance 888	Posted - 2014.03.18 12:51:00 - [6] - Quote The patch yesterday included a fix for a short freeze at the warp-in to scenes with many objects (including but not limited to asteroid belts). Please send bug reports with additional information if you are still experiencing freezes of some kind. Interesting are both bug reports from in-game after such a freeze happened and bug reports through the web with attached logs from logserver.exe. The logs from the in-game bug report tool and from logserver.exe contain a bit different information, and both might include important information in this case. Please also provide descriptions on when exactly these freezes happen to you. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 888	Posted - 2014.03.18 15:49:00 - [7] - Quote Oraac Ensor wrote: CCP Habakuk wrote: The patch yesterday included a fix for a short freeze at the warp-in to scenes with many objects (including but not limited to asteroid belts). Please send bug reports with additional information if you are still experiencing freezes of some kind. Interesting are both bug reports from in-game after such a freeze happened and bug reports through the web with attached logs from logserver.exe. The logs from the in-game bug report tool and from logserver.exe contain a bit different information, and both might include important information in this case. Please also provide descriptions on when exactly these freezes happen to you. As stated above, I have already submitted a bug report containing logs from logserver.exe. I am still experiencing constant freezes which make any sort of sensible play a complete impossibility. The freezes happen whenever there is anything more than just my ship on screen. The more objects there are, or the larger the objects are, the more severe the problem becomes. Undocking and jumping are horrendous. When undocking it's a full minute before I have any control of my ship or can move my camera to see the situation outside the station. Edit: I should add that altering my settings for optimal performance via the Esc menu makes absolutely no difference. I've seen your report, but unfortunately it is missing any attachments. Could you please try to send them again? It is best to zip them before to reduce the size of the attachments. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 888	Posted - 2014.03.20 13:38:00 - [8] - Quote Oraac Ensor wrote: CCP Habakuk wrote: I've seen your report, but unfortunately it is missing any attachments. Could you please try to send them again? It is best to zip them before to reduce the size of the attachments. Ok, I've had another go. I had a look and while I can see the freezes in your logs, I am not sure about the cause for them. They seems to be all over the place where-ever it makes sense that the game uses a bit more CPU, but it does not seem to be related to graphics. How much CPU is the client using? Is anything else on your system using all the CPU? So far I have not seen anything in the logs, which would indicate, that there is a problem with the code (but I would need more info to be able to say for sure). Just in case: Have you tried to clear your client cache? CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 888	Posted - 2014.03.29 19:57:00 - [9] - Quote babocheets wrote: I too have submitted a bug report with this same exact issue. I have tried clearing my cache. Nothing. I have tried completely reformatting my system, since all my drivers were up to date anyway and reinstalled EvE. Nothing. I have tried clearing my cache AFTER reformatting. Nothing. I have tried deleting that file that some people recommended in my User's Eve folder. Nothing. I have tried, oh it's useless, I'll wait for yall to get back to me. 3-4 second freezes every 20-30 seconds, unless more objects are on grid and it will freeze every 3-4 seconds for 3-4 seconds. But I play on! Because I refuse to let this issue stop me from stomping all those who oppose the CFC. Bug files can be located @ https://drive.google.com/folderview?id=0B55YMM3i_3uuTUh1R3NxSDNLTms&usp=sharing No screenshot required. Just turn off your monitor and unplug your mouse and keyboard every 5 seconds for 5 seconds to realize how annoying this is. Especially while floating many multiple accounts... zzzz It's been like this for a few patches now. Thanks! I had a look at your log files, and I can see that you are freezing quite often, but I have to be honest: I have no clue what might be causing it, but it seems to be similar to Oraac Ensor. It looks like it would be something outside of the Eve client, but I cannot prove it and I have no further details. Could you try to find out if it might be related to disk activity? Maybe the client is trying to write settings to disk or loading something from cache. CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing


CCP Habakuk C C P C C P Alliance 888	Posted - 2014.03.31 18:31:00 - [10] - Quote Oraac Ensor wrote: CCP Habakuk wrote: I had a look at your log files, and I can see that you are freezing quite often, but I have to be honest: I have no clue what might be causing it, but it seems to be similar to Oraac Ensor. It looks like it would be something outside of the Eve client, but I cannot prove it and I have no further details. If it's something outside of the Eve client it's an amazing coincidence that it started with the implementation of the Rubicon 1.3 patch. [Edit] Are you saying that you are no longer working on a fix for this? If so, I'll have no option but to leave Eve and get a refund of my wasted subscription. We are still looking into it, but at the moment we have no idea on what might be causing it (and we are unable to reproduce the problem here in the office) - so we cannot really work on a fix. One idea, which was mentioned in another thread: Could you please try to clear your client settings, be renaming the folder of your client settings, if you haven't done yet? Please check these instructions on Evelopedia . CCP Habakuk \| EVE Quality Assurance \| Team Gridlock-á Bug reporting \| Mass Testing

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