ToxicFire
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Posted - 2006.05.12 08:23:00 -
[1]
 Originally by: MaxRock
Oh my.
Another one of those absolutely useless I want a refund thread, made by all the righteous customers who know their rights as well as the bottom of their toilet.
Sorry, where in the EULA did we set CCP a binding service level agreement of 100% uptime not counting announces maintenance? And where in the agreements and contracts you made with CCP is failing to reach SLA agreements penalized by reimbursement. For one with one day downtime a month (which yesterday wasn't, that was announced extended downtime) you still have a server availability of about 96.6%. Which by normal standards is absolutely fantastic.
I could go even more into details about all that stuff, but it won't satisfy any of the guys who would create hell over getting 50c back. If that's much in your book, you should rethink why you pay games for MMOs at all.
Us _forcing_ CCP to reimburse prolonged DT, would be like CCP enforcing chargeable technical support services, where it can be proven that the mistake was clearly due to the customer handling and not due to a mistake on the product side, where the customer insisted nonetheless on tech support intervention (technically in most countries that's possible by law). Care for that? I don't.
All CCP can and should do is to look into normal customer satisfaction actions to be taken after a prolonged period of system non-availability. And also look if it is feasible or not to take action.
And for all the nitpickers ... 50c a person ... not much you think ... times how many thousands of accounts? Do you really want CCP to save a programmer a year to give you refund, because you couldn't get your daily MMO hit and want 50c to make up for it?
Bloody ridiculous discussion anyways. Don't confuse your so called _rights_, with your childish wants. Read the contracts you signed and also think somewhat outside of the box, in regards to what this demand could cause in the longterm.
I am a happy customer, I think the server availability since I started was awesome. And problems during HW upgrades can't be prevented. **** happens, go outside. The is this yello thing, in the big blue thing ... smile at it, enjoy the summer ... and those curious things, barely wrapped in short skirt things are called girls and very nice to look at on a nice early summer day.
Cheers,
m.R
The poster is quite correct, having been a veteran of sever patch and upgrade days, I can safely say there is extremely little chance of any refund been offered for a few hour over the extended downtime. If your so addicted to the game that you'll willing to cause a rukus over 50c and a few hours of playtime, you really do need to seek professional help for an addiction. You were warned several times on the forums by members of the community to set a long skill training, if you didn't you've only got yourself to blame really.
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