
Anvil44
Independent Traders and Builders MPA
25
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Posted - 2011.11.16 19:23:00 -
[1] - Quote
CCP Greyscale wrote:Also, a couple of things I'm expecting people to ask about that I want to clear up in advance:
First, this blog was entirely my idea; the original implementation was badly designed and I have no problem admitting that. We make mistakes, we learn from them, and we do things better next time around.
Second, yes, there was a huge angry forum thread for the first blog and I ignored it. That was also a mistake (obviously, in retrospect). This happened partly because I was too focused on looking for reasoned critiques to appreciate the significance of the huge outburst that it generated, but mainly because I've been increasingly withdrawn from the forums for the last year or two. It's a pretty draining experience reading page after page after page of angry posts, about all kinds of topics but all ultimately driven by the same core concerns of abandonment and neglect, and agreeing with those concerns, and not being able to do much of anything about it. As a result, I've been avoiding listening to the forums and focusing on doing the best work I can, but the former occasionally precludes the latter. On the bright side, it feels like the mood on the forums has been improving hugely in the last month or two, and I'm making an effort to read and post more as a result. Whether or not this is a good thing is of course a matter of personal opinion ;)
How to prove you are sorry and will do better: 1) Admit your mistake. 2) Take steps to correct the mistake. 3) Take steps to avoid making the same mistake again.
Time will always tell for number 3 (though it looks promising right now) but you have 1 and 2 covered so far.
I can feel the pain of negative feed back, I work in IT, 5 of us in department doing service for about 200 people or so in 4 different locations (soon to add a 5th with another 20 people). Everyone only sees their own point of view oh so often that it becomes tough to make a decision that most people can accept.
I think you have formulated a plan of action that will generate some (maybe lots of) positive results. Keep up the work. (Yeah, almost zero constructive feedback, just being a pep rally leader here...)
I may not like you or your point of view but you have a right to voice it. |