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Heff
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Posted - 2003.09.30 16:04:00 -
[1]
Edited by: Heff on 30/09/2003 17:20:39
Forgive me for posting this here but I don't know how else to get results from CCP. I've filed a number of petitions and never heard back on a single one. I am only posting this hear with the hope that a GM will see it and escalate it somewhere where it can be investigated. I apologize if this is the wrong place, but the lack of attention my petitions are getting has left me desperate.
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Problem: Yesterday we noticed that all of our lab slots no longer belonged to us (they were all publicly available). There were messages in the mailbox saying that the leases were terminated (which happens when the rents are not paid or the slots are not used). Strangely enough, all of the leases WERE paid and all of the slots WERE being used (each lab had an original BP in it).
Now all of the lab slots are empty (they don't even belong to us anymore so I cannot unrent them and try that old fix). More importantly, all of the BPs are missing. The BPs were all installed from a secure hangar that only I have access to so I know they were not stolen from that hangar. There must be a number of bugs in effect:
1) Lab slots are unrenting themselves due to lack of use when they are really being used (I say this because we had email stating that our lab rent was declined from lack of use when they all had BPs installed).
2) When lab slots unrent themselves, the BPs go missing; or the BPs eject to a hangar they were not installed from leaving them free to be taken by others (since they were installed from a secure hangar, I imagine they should also eject to that same hangar like they do when a research or production job completes).
So there you have it... we are missing many original blueprints that could not have been stolen unless a bug forced the BPs to go somewhere where they shouldn't have. Either way GMs, I have filed 3-4 petitions and a bug report on this and I await your timely response.
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Again, I apologize to everyone if this is not the place to file this. I am sure a GM or Polaris member will move it/lock it/address it as necessary.
... and for all of you hyenas out there: if it doesn't get resolved, you cannot have my stuff. But you can buy it on Ebay when I dump it.
Heff
President, Playboy Enterprises
[email protected]
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Heff
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Posted - 2003.09.30 16:39:00 -
[2]
Some of the BPs were in for mineral research (5 levels and 20 days worth) and some were in for copies. If the labs unrented for ANY reason, be it legitimate or bug, I expect the BPs would have returned to their safe little secure hangar. Not so in this case. Thanks for the input though.
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Heff
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Posted - 2003.09.30 16:52:00 -
[3]
 Quote:
I had the unrent-and-eject issue with a few blueprints as well, pretty darn annoying. 2 of my 4 labslots got unrented, the other 2 was still in research when I nocited (4 levels above the other BPs). 
Jarjar... where did the BPs go when they were ejected? I can't find them anywhere. No lab, no BP, nothing.
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Heff
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Posted - 2003.09.30 20:07:00 -
[4]
Yeah, I tried that. I rented the vacant labs again and they were still empty. Then I unrented them and no BPs appeared. Thanks for the suggestion.
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Heff
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Posted - 2003.10.01 21:41:00 -
[5]
Edited by: Heff on 01/10/2003 21:44:59
Edited by: Heff on 01/10/2003 21:41:42
From my point of you it's a straightforward problem. But we are getting replies like:
"What blueprints are missing?"
"Who installed the blueprints and when?"
"I see a number of (totally unrelated) BPs in your hangar; are those the ones you are looking for?"
All of these questions have been answered either in the original petition or in subsequent replies. I just don't understand the service level or escalation procedure CCP follows. I would hope one person would be assigned to the issue so I wouldn't have to explain the situation 10 times to 10 different people. If one person can't handle it, then I hope that person would accurately relay my issue to the next person.
I have never been so frustrated by customer service in my life... not by the phone company, not by the cable company, not by the auto repairman, not by the cell phone company... Honestly, this is the worst I have ever seen. I love Eve and I want to keep playing it if CCP would allow me to. They really make it difficult. I don't mean to poke fun at CCP or alienate them by making them mad (the last thing I want to do for fear that they will "lose" my petition forever). But this is really poor. People will not pay to play a game if they feel they have no support for when things go wrong.
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Heff
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Posted - 2003.10.02 19:20:00 -
[6]
It's all just very disappointing. Hey Techell, do you want my stuff? If I give it to you, the game will be even more lopsided, and even more people will be mad, and even more will leave.
In all seriousness, I just don't know what the holdup is. It's a cut and dry situation and each day we are missing our blueprints we are losing lots of money.
CCP please, pretty please with sugar on top, fix this.
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Heff
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Posted - 2003.10.03 17:38:00 -
[7]
Edited by: Heff on 04/10/2003 20:00:36
I have deleted my quarrelsome post, but I am increasingly frustrated by the lack of support we are getting.
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Heff
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Posted - 2003.10.04 19:59:00 -
[8]
Quote:
Well now it is time for me to stick my foot in my mouth. Or bp was not done by a bug. One of our corp members sold it as a one run bp (not going to name who). Lucky I was able to track it down and they were very nice about returning it (we gave them a reward).
CCP's GM's were great in this matter and top noch I would say for tech support they went above and beyond. They could not give out any information about the person who had it and I respect that but I was able to find out who on our side did the trade and traced it from there.
Thank you CCP good job and I am sorry this was our problem not yours.
humbled.
Very fortunate Datsevlu. Now why can't I get a damned response?
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