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Giving CCP Props where it's due.

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Zora'e 73	Posted - 2014.08.01 12:32:00 - [1] - Quote I play a couple of MMO's, EVE being one of them obviously... for the last 3 weeks I have been fighting with another MMO over their billing system.. mainly because I can't access it from my account to change cards after changing banks. Their system flat refuses to let me in to change sub, card, etc. It's borked beyond reason and for three weeks their **** poor CS has had me jumping through 10,000 hoops that accomplish nothing... Now, a while back I had a problem with billing here at EVE, I contacted CS and in short order had the billing issue resolved, and it was much the same issue. Unable to access the billing system. I've had a love/hate relationship with EVE since I started playing years ago.. but I have to give them props for keeping their billing system working, or fixing it fast when it borks. That other game... I won't be giving them any more of my money. They can't even fix their billing portal. Of course, it's an EA game so I guess that says it all. re-ups my secondary account in EVE with the sub money I was gonna give my other mistress. ~Z I won't say you are stupid, but you're not exactly on the Zombie menu either.
Ralph King-Griffin Lords.Of.Midnight The Devil's Warrior Alliance 3402	Posted - 2014.08.01 12:43:00 - [2] - Quote It is indeed sometimes nice to know theirs at least one adult working for the company and is dealing with exactly what you would hope. "Confirming EVE is hot, batshit crazy, and puts out." -Omar Alharazaad "CAKE CANNOT HOLD UP TO BEING A CHARACTER DAMNIT." --áUnsuccessful At Everything
Super Chair project cerberus Templis CALSF 639	Posted - 2014.08.01 13:15:00 - [3] - Quote I'll give CCP props for maintaining good customer service and being professional even through some crisis like incarna
Liam Inkuras Top Belt Heroes Black Rise Police Department 1226	Posted - 2014.08.01 13:18:00 - [4] - Quote CCP MasterCard at work I wear my goggles at night. Any spelling/grammatical errors come complimentary with my typing on a phone
Hicksimus Hyperion Corporation 243	Posted - 2014.08.01 13:20:00 - [5] - Quote It did take them 2 months to replace one of my ships due to the Concord bug but I'm glad to hear when it comes to money they can respond in a reasonable period of time. Do you have it?
Ralph King-Griffin Lords.Of.Midnight The Devil's Warrior Alliance 3406	Posted - 2014.08.01 13:27:00 - [6] - Quote Oh anything to do with accounts and billing is dealt with almost immediately, the only reason i know of where this wasn't the case is when they have trouble contacting you. "Confirming EVE is hot, batshit crazy, and puts out." -Omar Alharazaad "CAKE CANNOT HOLD UP TO BEING A CHARACTER DAMNIT." --áUnsuccessful At Everything
Antihrist Pripravnik T-AFK and counting 619	Posted - 2014.08.01 14:00:00 - [7] - Quote When I was closing my EA account, I had to pass through multiple steps, wait for 24 hours for confirmation, receive an offer of 10% for all their games if I stay and actually be in a live chat with their sales representative in order to confirm that I'm of sound mind and body and that I definitively want to close the account by providing a well worded reason for why I'm doing it. I can close an EVE account with a single click o.0
Azda Ja BUMP POW 94	Posted - 2014.08.01 16:30:00 - [8] - Quote Antihrist Pripravnik wrote: When I was closing my EA account, I had to pass through multiple steps, wait for 24 hours for confirmation, receive an offer of 10% for all their games if I stay and actually be in a live chat with their sales representative in order to confirm that I'm of sound mind and body and that I definitively want to close the account by providing a well worded reason for why I'm doing it. I can close an EVE account with a single click Please tell me you're not serious about the live chat. I can't tell if you're joking or not, that's how bad EA are. Newbie looking to grow and learn to PvP with other newbies? Join BUMP POW today!
Unsuccessful At Everything The Troll Bridge 16066	Posted - 2014.08.01 16:34:00 - [9] - Quote I was expecting a "Give CCP Guard a rubber chicken or comically oversized sunglasses in the next video." thread. Leaving disappointed. *Since the cessation of their usefulness is imminent, may I appropriate your belongings?*
Ralph King-Griffin Lords.Of.Midnight The Devil's Warrior Alliance 3422	Posted - 2014.08.01 16:37:00 - [10] - Quote Give CCP Guard a rubber chicken or comically oversized sunglasses in the next video. "Confirming EVE is hot, batshit crazy, and puts out." -Omar Alharazaad "CAKE CANNOT HOLD UP TO BEING A CHARACTER DAMNIT." --áUnsuccessful At Everything

Antihrist Pripravnik T-AFK and counting 626	Posted - 2014.08.01 22:11:00 - [11] - Quote Azda Ja wrote: Antihrist Pripravnik wrote: When I was closing my EA account, I had to pass through multiple steps, wait for 24 hours for confirmation, receive an offer of 10% for all their games if I stay and actually be in a live chat with their sales representative in order to confirm that I'm of sound mind and body and that I definitively want to close the account by providing a well worded reason for why I'm doing it. I can close an EVE account with a single click Please tell me you're not serious about the live chat. I can't tell if you're joking or not, that's how bad EA are. I am not joking. Official link: http://help.ea.com/en/article/how-do-i-close-an-origin-ea-account/ Quote: For security purposes, it isnGÇÖt possible for players to close an Origin (EA) account themselves. In order to delete an Origin (EA) Account, players will need to contact one of our Game Advisors, who will be happy to assist them. Please be aware that for security reasons, when you speak to a Game Advisor, youGÇÖll be asked a number of questions to verify account ownership. o.0
Valleria Darkmoon Convicts and Savages Shadow Cartel 292	Posted - 2014.08.03 13:53:00 - [12] - Quote I closed an EA account some time ago and after it had been inactive for 6 months they sent me some e-mail that went straight to my spam folder saying "we're reactivating your account, if you don't want us to do this you must respond to this e-mail and let us know." After getting dinged for one payment I re-cancelled the sub and wrote them an e-mail that said essentially "Under no circumstances is anyone at EA authorized to put ANY charge on ANY credit card belonging to me ever again. Rest assured I will NEVER make the mistake of buying from you again. If I see any more charges from EA I will file a credit card fraud complaint against you. I am also keeping several copies of this e-mail with a date stamp in case I need to follow through. Understood?" I got a direct answer from their customer support several days later that actually had the balls to ask if I felt my e-mail was a little extreme. My answer was: No, but if you feel the need to see a headline that reads something like "EA accused of credit card theft", renew my account again. I will take it to the papers as well and remember slander only applies if what I say is not true, otherwise it's a public service. They haven't tested me since, but should you really need to be threatened with a crime to not rip off a customer? With EA only releasing small portions of a game at a time in order to charge you 7 or 8 times for a single game they make it very easy to avoid the temptation to buy something that looks good because I know full well that all the good parts will be held ransom and the old 80s coin-op, impossible difficulty, arcade games asked for payment less often than EA does. Some two years later I still haven't bought anything from EA, I don't miss it and EA's CEO got fired and I danced about the grave of his career, I honestly hope he never works again and if he does it better be in something other than gaming or anything else I care about. Although we've established here that the pit of horrible customer service goes extremely deep, this is not something to aim for nor is it something you should try to beat by a narrow margin (you could answer your phone at customer service with a massive belch and still beat EA by a wide margin). I've had nothing but good things to say about CCP customer service as well. The two times I've had to contact CCP directly I got responses within a few hours. The crew at CCP probably don't get recognized as often as they should for the quality of their customer service. Reality has an almost infinite capacity to resist oversimplification.
Yang Aurilen The Mjolnir Bloc The Bloc 287	Posted - 2014.08.03 14:13:00 - [13] - Quote Since I'm a pirate I never actually pay for anything what is so bad about EA? I've heard it constantly all over the internet but no RL. Is it like a french=surrender joke or something?
Ralph King-Griffin Lords.Of.Midnight The Devil's Warrior Alliance 3490	Posted - 2014.08.03 14:18:00 - [14] - Quote Yang Aurilen wrote: Since I'm a pirate I never actually pay for anything what is so bad about EA? I've heard it constantly all over the internet but no RL. Is it like a french=surrender joke or something? I find it amazing they keep getting voted worst company in the us, you know , the same country that has Academi (Formerly known as Blackwater and Xe.),Northrop Grumman and so on. "Confirming EVE is hot, batshit crazy, and puts out." -Omar Alharazaad "CAKE CANNOT HOLD UP TO BEING A CHARACTER DAMNIT." --áUnsuccessful At Everything
Val'Dore PlanetCorp InterStellar 728	Posted - 2014.08.03 16:28:00 - [15] - Quote Who the frack is CCP Props? SJD I invented Tiericide
Jake Warbird Republic Military School Minmatar Republic 4217	Posted - 2014.08.03 17:52:00 - [16] - Quote Props? Are you crazy?? They make us update this game everyday! Like today, there was a patch for 12 mb! TWELVE FRICKIIN MB!!! Eve is dying.
Vortexo VonBrenner Tadakastu-Obata Corporation The Honda Accord 1490	Posted - 2014.08.03 20:08:00 - [17] - Quote Hicksimus wrote: It did take them 2 months to replace one of my ships due to the Concord bug but I'm glad to hear when it comes to money they can respond in a reasonable period of time. Good. I want any issues involving my RL money dealt with before my pixelife issues. Valleria Darkmoon wrote: (you could answer your phone at customer service with a massive belch and still beat EA by a wide margin). LOL Sad but true. Val'Dore wrote: Who the frack is CCP Props? The one in charge of the MWD rebalance. I'm listening to-áBj+¦rk, playing EVE, eating fishsticks, and I'm cold....this is immersion gaming.
Yarda Black The Black Redemption 329	Posted - 2014.08.03 20:08:00 - [18] - Quote Jake Warbird wrote: They make us update this game everyday! Like today, there was a patch for 12 mb! I love the fact that they do that. I find it comforting the product I'm hooked on is kept in working condtion. It also has the side-effect that I view every other game as inherently "broken".
Cipher Jones The Thomas Edwards Taco Tuesday All Stars 1160	Posted - 2014.08.04 04:59:00 - [19] - Quote I've had to deal with money issues with 3 companies as far as MMO's are concerned, and to be honest, CCP was the worst of the 3. I have not had to deal with EA, sounds like they are dreadful from this thread. Accounts may not be used for business purposes. Access to the System and playing EVE is intended for your personal entertainment, enjoyment and recreation, and not for corporate, business, commercial or income-seeking activities.-á
Yang Aurilen The Mjolnir Bloc The Bloc 288	Posted - 2014.08.04 06:07:00 - [20] - Quote Jake Warbird wrote: Props? Are you crazy?? They make us update this game everyday! Like today, there was a patch for 12 mb! TWELVE FRICKIIN MB!!! Eve is dying. Abloobloobloo mean old CCP is actually fixing and developing their games as opposed to other MMO's that go into 12 hour DT once a week and does literally nothing to it but cool it down. The patches I don't mind it shows at least that CCP cares or something as opposed to other games where they won't fix an easily doable glitch for 3 months and ban anyone doing it even if they do it by accident.

Derrick Miles EVENumbers 504	Posted - 2014.08.04 07:28:00 - [21] - Quote Val'Dore wrote: Who the frack is CCP Props? He was renamed to CCP Fistbump.
Jake Warbird Republic Military School Minmatar Republic 4220	Posted - 2014.08.04 11:42:00 - [22] - Quote Yang Aurilen wrote: Jake Warbird wrote: Props? Are you crazy?? They make us update this game everyday! Like today, there was a patch for 12 mb! TWELVE FRICKIIN MB!!! Eve is dying. Abloobloobloo mean old CCP is actually fixing and developing their games as opposed to other MMO's that go into 12 hour DT once a week and does literally nothing to it but cool it down. The patches I don't mind it shows at least that CCP cares or something as opposed to other games where they won't fix an easily doable glitch for 3 months and ban anyone doing it even if they do it by accident. Wait... some people actually need a sarcasm tag to make it clear I was sarcasm'ing? p.s If you were sarcasm'ing there, carry on.
Jamwara DelCalicoe Ashley Lords.Of.Midnight The Devil's Warrior Alliance 271	Posted - 2014.08.05 00:42:00 - [23] - Quote Ralph King-Griffin wrote: Yang Aurilen wrote: Since I'm a pirate I never actually pay for anything what is so bad about EA? I've heard it constantly all over the internet but no RL. Is it like a french=surrender joke or something? I find it amazing they keep getting voted worst company in the us, you know , the same country that has Academi (Formerly known as Blackwater and Xe.),Northrop Grumman and so on. Please leave the military industrial complex out of this ... as far as we know they're not here, which makes this a safe and happy place. https://forums.eveonline.com/default.aspx?g=posts&t=331004 - thank me later
Val'Dore PlanetCorp InterStellar 736	Posted - 2014.08.05 00:44:00 - [24] - Quote Derrick Miles wrote: Val'Dore wrote: Who the frack is CCP Props? He was renamed to CCP Fistbump. I thought that was CCP Kudos... SJD I invented Tiericide


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