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Synapse Archae	Posted - 2003.10.13 20:50:00 - [31] Why thank you. :) --------------------------------------------- [/IMG]http://millerfam.org/eve/synapse_logo.jpg[/IMG] Everyone deserves a chance to live. My job is to make sure they get it.
Kagutsuchi	Posted - 2003.10.13 21:04:00 - [32] Just to inform: I have had the pre-auth problem since around 1900GMT.... then i went to cache folder at 2200GMT and deleted EVERYTHING in it.... i then restarted eve and got in... however, it now seems as though i am stuck at char load..... on 2nd attempt to start game and connect, i didnt get the pre-auth problem, and i am still stuck.... at the time of writing this, i just loaded up properly and i am in game, it did however take a little longer than normal, A freind by your side is like an army at your back.
Rancid Mare	Posted - 2003.10.14 12:25:00 - [33] can i refer you to this post here Cant log in ? one thing you might try. seen as this issue effects both the forum and the game server... this sometimes help fire up eve client dont pay any attention to checking status or that rubbish. load up the forum...you will find when you cant log in the forum is also borked. reload the forum continual untill it finaly loads...as its loading connect with the eve client. the continual refereshing of the forum seems to force connection thru. Rancid Mare of the EveMarshals. Our Webby Recruitement Videos here
Jehova	Posted - 2003.10.14 14:43:00 - [34] Hi people. I have taken the liberty to lock down a multitide of topics about this issue so we can keep the discussion to one. I am not a dev of CCP. I am a forum moderator. However I am a techie and I hope that if we can contribute what we know about the issue and disuss it we might find what causes it. I feel it is much better to do this then to flame and bad mouth each other on the board and cause a lot of bad feelings. So. What do we know? -Some players are unable to log in. Getting some handshake message from EVE. -Same issue with forums. (myeve.eve-online.com) -Not same issue with www.eve-online.com -Refreshing the board until it works will also get the client to connect, right? _________________________________________________________ [email protected]
Jehova	Posted - 2003.10.14 14:53:00 - [35] cont. I am not experiencing what you are describing so it will be hard for me to reproduce it and know when/if it is allright. If the problem stops pls post that. Where are you located? I get a feeling this happens to UK players only. Do you by any chance share the same ISP? Something must be separating you people from the players not having this problem and it'd be good to find out what this is. Did this start happen after a patch? If so what patch? In another thread on the issue personal firewalls are discussed. Some say bypassing them has helped them. One thing that springs to mind is that the server during this handshake tries to connect to the client, listening on come TCP port. If you are behind a personal FW and the issue is solved by bypassing it, check for connection attempts in your FW log from the server when the FW is active. I am unable to do traceroutes from where I am (work) so I cannot check how my packets are travelling to the server. If I am not misstaken though the following is correct regarding the servers geographical location: -Game server London -Chaos server Reykavik -myeve.eve-online.com London -www.eve-online.com Reykavik Correct me if I am wrong! _________________________________________________________ [email protected]
Rudak	Posted - 2003.10.14 15:25:00 - [36] I had the same problem yesterday and sent a email to the support team, this is the reply We have got a possible fix for this. Please be so kind to try it for us and send us the results back as soon as possible. 1. Start > Run 2. Write: 'cmd' and press 'Enter' 3. Write: 'ipconfig/flushdns' and press 'Enter' 4. Now try to connect to our servers again. Please let us know if this works for you. Best regards, [GM]Sw00sh The EVE Online Customer Support Team As it happens all my accounts dont have a problem connecting today but it may be worth trying if you are still having problems Rudak
Rancid Mare	Posted - 2003.10.14 18:09:00 - [37] Quote: As it happens all my accounts dont have a problem connecting today it does seem to bea lot better at the moment. Quote: I had the same problem yesterday and sent a email to the support team, this is the reply so fast....my call has been out standing for a whole week..im much happy about this as u can imagine. Quote: I get a feeling this happens to UK players only JeHova dude whilst this seems to be true for the majority but in the other post you linked there is mentions of places such as Seattle, WA, USA and canada.... at the same time i have friends on the same ISP as myself (plusnet in the UK) who can log in and browse the forum at the same time i cannot (actualy on the phone at the same time trying). a most confusing issue indeed. Quote: Do you by any chance share the same ISP? Something must be separating you people from the players not having this problem and it'd be good to find out what this is. very true... its not randon in who suffers this issue. none of my mates on same isp have this issue..yet another corp member on a diff isp does suffer (but still in the UK) i also note it dosnt seem like a lag issue as its never slow to log-in. it just logs in fast or dosnt at all. without knowing anything about how its all set up..i can only guess and it whould seem to me as if some where along the line data is dropped/refused as if there was a bad router with an intermittant fualt ? what ever went pop happened the sunday befor last. why is it effecting some but not others...? the only differance i can see between several of my mates and myself is our IP addy. they use the same ISP...trace's go to thru the same routers.my IP is static. i have asked my ISP if they can change it just to see if it makes any diffs. i cant imagine it would..but dosnt hurt to ask. one question for you... you say the game servers are based in the uk, however traces to the server IP end up going to iceland.why is this ? its as if we first have to authenticate with a centeral server in iceland which then redirects the cleint back to the game cluster in the UK. its seem that its this process which is at fault...becasue when you do log in its plenty fast enuf..so its like you keep refreshing and refreshing to get thru to iceland and when you are sucessfull you get a decent con to the game server here in the uk. most odd however is that you get kicked out of the game...so does the cleint have to auth with a server in iceland during play, because it might seem as if you playing just fine and the game dosnt lag a bit it just stops dead as if its waiting for a responce from somewhere and at the same time this happens you lose access to the forum.then you get kicked from game and start all over again. a most odd and very annoying issue.... i will see if the IP change makes any differeance at all and let you know. Lates Rancid. and cheers for not getting the ass with me when i was being uber stroppy as hell.... Rancid Mare of the EveMarshals. Our Webby Recruitement Videos here
Shorin	Posted - 2003.10.14 21:25:00 - [38] I'm in Seattle, WA, USA. My ISP is Comcast (cable modem). I've been having no problems connecting up until Sunday, October 5th, 2003. Since then I've had to bypass my router to play or see these forums. With my router (without software firewall)... * Eve's main website loads fine. * The test server appears fine. * These forums, my account info, and the patches all respond with "Unable to load page" or something like it. No matter how many times I try to reload them. * Tranquility never shows how many people are playing and often shows "Server Down" when it clearly isn't. I have 0% chance to play, it simply won't connect. Bypassing my router (with a software firewall)... * Can access all of Eve's website, although these forums still act flaky (sometimes need to hit the refresh button a lot to get them to load). * The test server appears fine. * Tranquility is playable, but I often have to make a few attempts to get in. I just keep restarting the game until it shows how many people are playing. I have a decent chance once it shows that (sometimes takes 10 or more attempts). * Once playing, I can play for hours and hours without connection problems. This is all as of yesterday, which is the last time I tried to use the router. I've been trying every few days or so since the 5th of October. I hope this information helps.
Shorin	Posted - 2003.10.14 21:30:00 - [39] Forgot to mention that I have been playing for 5 months with my router, right up until Sunday, October 5th, 2003 that is. Something happened that day somewhere in the loop. I'm pretty sure it isn't at my end, for a lot of us had the problems start on that very day.
Primo x	Posted - 2003.10.14 22:25:00 - [40] No ...hell no this problem is not on our end. I have been in the same boat since Sunday of last week also. rouwter conected to 2 computers running 2 accounts not working any more. I can connect to the TQ server if i disconnect my router and just directly connect to the cable modem.After a week and some odd days i got an email telling me that the problem was fixed but guess what...it's not. Im not telling you what to do but, im thinking about stoping payment on these accounts. I have 2 that i pay for and one that belongs to a friend.It's just not worth my time or money anymore ! "There is only one way out of this system,, to bad you are warp scrambled"
Synapse Archae	Posted - 2003.10.14 22:53:00 - [41] Edited by: Synapse Archae on 14/10/2003 22:57:46 I agree that the problem started on that day, but I haven't had a problem with in since the first morning when you see all my posts. Here is a pretty good summary of the information we have: The customer support team doesn't help much; you will see that earlier posters on this thread already tried flushdns, cache deletion, and even reinstalling the game, with no effect. The theory of geographic location doesnt work, because many of you are in the UK, but I personally had the same problem on the same day, and I am about an hour out of Los Angeles, California. Its not a total block: many people with the problem were able to login after several tries, even if tranquility did not show as up yet on their clients. It probably doesn't have much to do (directly) with home routers, but perhaps some routing routines in general, since I am only behind a personal firewall, and then some university routers, which I obviously didnt change throuought the whole effort. Finally, the test server was never affected. As far as I can tell all of us saw the test server show up without any issues. A good starting point would be to examine what was different between the packets sent to identify Chaos to the user, and those sent to identify Tranquility. Perhaps the number of users on tranquility pushed the packet size over some important limit, causing some routers to drop them? If thats so we may have more issues as EVE grows. Hypothesis: Perhaps changes were made to the packets that eve used that make them be dropped on occaison by routers, and sometimes not, depending on how much or what type of information they carried? For now the problem seems to have dissppeared for me, but thats my best guess. --------------------------------------------- [/IMG]http://millerfam.org/eve/synapse_logo.jpg[/IMG] Everyone deserves a chance to live. My job is to make sure they get it.
Jehova	Posted - 2003.10.15 06:11:00 - [42] Quote: one question for you... you say the game servers are based in the uk, however traces to the server IP end up going to iceland.why is this ? its as if we first have to authenticate with a centeral server in iceland which then redirects the cleint back to the game cluster in the UK. I think I have the answer to this. Iceland telecom is as far as I know a partner in the EVE Online project. Look at this, the last router to answer when tracing to the game server. For me it seems this is a sub domain of CW (Cable and Wireless) dedicated to Iceland Telecom. iceland-telecom-ltd.Thamesside.cw.net [166.63.21 7.6] The game servers are hosted on the CW backbone in London (Thamesside) and the lease is on Iceland Telecom Tonight, I'll be at home so I can do a trace from there to the game server. I'll post it so we can compare it to you traces from places where things don't go well. _________________________________________________________ [email protected]
Rancid Mare	Posted - 2003.10.16 08:23:00 - [43] Has there been any progress on this at all ? its been a few days scince we last spoke [Polaris} Jehova and i still cannot see any comment from CCP on this. no one has emailed me concerning the email i sent you. the support call is still outstanding and i now have 1 reply from a GM in with the 5 or 6 automated replies. however the GM only seems to want to skip around the outside of the issue. and refuses to accept there is a wider problem. please tell us what we are supposed to do....... Rancid Mare of the EveMarshals. Our Webby Recruitement Videos here
Jehova	Posted - 2003.10.16 10:36:00 - [44] Rancid Mare, I was unable to do the planned trace from home last night. My ISP had decided to have "Temporary service problems". This did however give me time to read a good book. Let's keep this thread to try and solve your and the other players problems. I have no insight on the other issues you want feedback on, I am sorry. _________________________________________________________ [email protected]
Bottle	Posted - 2003.10.16 12:07:00 - [45] IO had the same problem. it can be resolved by going to the command screen and typing ipconfig /flushdns. It maybe caused due to a change in server name and you need to allow the dns to resolve the new name. Don't think it will be a problem any more but in case anyone does have a problem the solution should work.
Rancid Mare	Posted - 2003.10.16 19:44:00 - [46] Edited by: Rancid Mare on 16/10/2003 19:47:40 Edited by: Rancid Mare on 16/10/2003 19:46:48 Quote: IO had the same problem. it can be resolved by going to the command screen and typing ipconfig /flushdns. im sorry to say but i think people are barking up the wrong tree with the flushdns command. the flushdns command simpley resets the TEMPORARY dns cache. this cache is deleated and recreated each time a pc is rebooted. seen as this problem has been aparent for nearly two weeks and people will have rebooted numerous times, we can only conclude that this flushdns command is not a solution at all. and even if it was due to the cache being reset with each reboot it could NEVER be a permanat solution. otherwise the problem whould have dissapeared the first time you rebooted after sunday the 5th. add to this the fact that if you use the networkAdvanced=1 in your prefs.ini then you can connect directly via an IP address totaly circumventing and DNS issues at all. doing this seems to have no impact on the sucess rate of logging in. so we can definatly and compleatly rule out the flushdns command as having any effect at all. due to the intermittant nature of the problem i can only assume any relation between logging in and running this comand is nothing other than a lucky coincedence. now im fast running out of effort to keep bothering with this topic/game so one last try. FIRST we need for CCP to aknoledge there is a problem...if we cannot do this then we may as well give up now. no iffs or buts...CCP must respond. and preferable here in the roum where we can all participate. failer to do and so the rest of us can either hope this issue resolves itself or we may as well leave now. SECOND we need to figure out if this is a end user issue or a single issue elsewhere. if we take into account the fact all people are reporting this issue started at the same time on the same day..then there are two senarious we chould consider.. firstly that a multitude of persons all did something at the same time on this day to recreate the same problem. taking into account the quantity of people with the problem and also the variation or different ISP's and hardware set-ups...then this senario looks to be highly unlikley indeed. the second senario is that a single issue happened somewhere that is effecting all these people. this however seems to fit the bill perfectly. i would ask anyone who thinks the first senario is more probably to explain their logic for making this decision.. this also include CCP...please do read and reply. THIRD we need to locate the issue and deal with it. following the logic that this must be a single issue effecting multi users IT CANNOT BE AN END USER ISSUE. the issue must lie outside. just becasue some people do not suffer this issue this in no way PROVES the problem is not with-in CCP network, and to suggest so is very poor logic indeed. so the problem MUST lie either with CCP directly or a point where all these users converge on route to CCP's systems. this sould not be too difficult to nail down...how ever its only something CCP can do as they have the intamate knoledge of the game/system that we do not. Conclusion now this is where we are well and truly stuck. as long as CCP continue to treat this as an end user created problem, we will never be able to nail this fault down. all we the end user can do is assist with any information we can. trying to deal with each user via email directly is both waste of time and highly unproductive. it whould be far far more efficient if CCP could do the decent thing and bring the conversation to the forum where we can all read and assit...... NEXT STEP can we please have a member of CCP who is both technicaly able and willing to assist. please come and join this conversation and like today. i see no valid reason why a direct request of this nature sould go both unheard and unactioned by CCP. once we have this support and help we can work together to figure out where this problem lies. if we cannot take this first very simple step we may aswell all give up now. Rancid Mare of the EveMarshals. Our Webby Recruitement Videos here
Synapse Archae	Posted - 2003.10.17 09:28:00 - [47] I will support Rancid Mare on this one. Even though I don't have the problems myself, his point is abosolutely valid. I think our main problem is that the problem is neither ours nor is it CCPs, but some ISP (Iceland Telecom, perhaps?) with an odd piece of equipment. Its cetainly not an easy bug to track, but if CCP can put a representative here I will be fully at his/her disposal in searching for a solution. --------------------------------------------- [/IMG]http://millerfam.org/eve/synapse_logo.jpg[/IMG] Everyone deserves a chance to live. My job is to make sure they get it.
Jehova	Posted - 2003.10.17 12:07:00 - [48] Quote: im sorry to say but i think people are barking up the wrong tree with the flushdns command. the flushdns command simpley resets the TEMPORARY dns cache. this cache is deleated and recreated each time a pc is rebooted. Rancid Mare, I agree that flushing the local DNS cache will not solve this for all users. However it seems that it helps for some so I would like to encourage players with problems connecting to at least try this solution. On the issue with you and others beeing unable to connect I am pretty much puzzled. If it was only the game I would have guessed on this: AFAIK there are a number of nodes (Physical servers) that you can connect to. One node can handle a number of solar systems and when you jump you sometime gets transferred to another node. What if some nodes are having problems with for instance their NICs? For some reason set to Simplex or just malfunctioning for som other reason. Is it so that all players having this problem are all on the same node? What speaks against this theory is first that it is the login that fails. I'd guess that logins all go to the same "login server", but perhaps you do login to the last used node. Another thing that speaks against it is that you are having problems with the myeve website aswell. _________________________________________________________ [email protected]
Shorin	Posted - 2003.10.17 12:50:00 - [49] I got to thinking (and a reply from customer service prompted it) about software I installed on or around October 5th, 2003. My first reaction is absolutely not. Luckily I had a second reaction. I came to realize that I do use the automatic update feature in Windows. Not a week goes by where it isn't installing some security patch (or so it seems). So I went to Microsoft's website and they list the things they've installed automatically for me. There were 2 things that were installed on October 4th, 2003. * Security Update for Windows Media Player (KB828026) * October 2003, Cumulative Patch for Internet Explorer 6 Service Pack 1 (KB828750) That second one really makes me wonder. That's hardly a trivial install by the sounds of it. Before I jump up and down with joy for having found a smoking gun, I should point out that I played well into the night that Saturday and technically well into the next morning. The gun would be downright sizzling if these items were installed on Sunday, but are merely warm to the touch being installed on the previous Saturday. However, I also wonder if these updates weren't installed on some other computer. Say, perhaps, during the downtime if you catch my drift. Just a thought. I'd also be curious to know if anyone else who can track their problems back to that Sunday on October 5th also had these installed or autoinstalled on that Saturday the day before? Might be worth checking. Could also possibly explain why only some have the problem.
Jehova	Posted - 2003.10.17 13:41:00 - [50] Shorin, In this thread GM Xhagen speaks of a problem caused by another IE patch. Perhaps there is a connection. Have you tried to uninstall your patch and check for any improvements in EVE connectivity? _________________________________________________________ [email protected]
Red Button	Posted - 2003.10.17 17:34:00 - [51] All, just wanted to let you know that we are aware of the problem and working on it. Things like these sometimes take a while to filter through but I just wanted to let you know we are not turning a blind eye. ------ Hmmm... wonder where this cable goes 0_o
Primo x	Posted - 2003.10.17 18:41:00 - [52] I recived an email 2 days ago telling me that this was my problem and not CCP. So there you have it folks! Seems like to me they have washed their hands of this. At least it seems they have with my issue. I have the problem of connection to the server with a router.I split cable connection with 2 PC to run 3 accounts on eve(this problem has been on going since the 5th). Now since Monday of this week i not only can not connect with the router but even when i bypass the router the log in % is about 60% of the time. Hope some of you are having better luck than I...but i dont think i will be around long enough to see them fix this. See ya on the "warp side".....ahh never mind i wont be able to log in !!!! "There is only one way out of this system,, to bad you are warp scrambled"
Rancid Mare	Posted - 2003.10.17 21:02:00 - [53] Red Button can you tell us who you are ? either yor a player trying to be sarcastic... (not sure why) or you are CCP but dont have the GM prefix or any referance to being CCP in your post. if you are CCP i would sugest you make a tad more effort when posting concerning this problem. after weeks of effort from the customers we are NOT going to be happy with 3 lines of text. exspecialy when you say "I just wanted to let you know we are not turning a blind eye." now i have promised Polaris Jehova i would keep this civil.... but you are taking the royal **** there. not turning a blind eye ? no your turning two blind eyes whislt stinking your head in the sand whist repeating "theres no place like home" total compleat and utter avoidance of the issue is putting it lightly. so please lets see who you are.... and if you are infact Gm then please treat us with the respect we deserve. Jehova dude the email you forwarded onto Pann. i have not heard anything at all. no one has bothered to reposnd to that email at all. ofcourse this is no real surprise. i simple refuse to continue wasting my freetime on this game/issue...i have tried very very hard to get some progress on this topic and now its down to CCP, but as always they seem to be failing of a magtitude i didnt think was possible. its late and im tired... will check the forum tommorow am... either there will be hope to carry on ...or more dissapointment.. i dont want or can handle any more disapointment... so i will say my farewell now. its been fun (some of the time) see you all in the big exspance they call the WEB. Rancid Mare...of Eve Marshals loggin out for the last time. Laters. Rancid Mare of the EveMarshals. Our Webby Recruitement Videos here
Primo x	Posted - 2003.10.18 00:55:00 - [54] I guess if they dont find a fix for this problem soon , there is going to be a lot more people "loggin for the last time" To bad it has come to this.....im sure most of us where enjoing the game,even with all the bugs and problems they have with it. Still no new respons from any one at CCP. "There is only one way out of this system,, to bad you are warp scrambled"
Aariel	Posted - 2003.10.18 02:24:00 - [55] Hi all! I have the same problem. I use a D-Link router and when I bypass it (take it away) the game seems to be working. So I tryed to change all kind of setting in the router and it looks like I made the game work. I can connect now! What I did is changed my router's MAC adress to my network card's MAC adress. This way the login sreen don't show me anymore that server is down.
GM Arkanon	Posted - 2003.10.18 13:29:00 - [56] Hi everyone. Thanks for letting us know, Aariel. We'd be interested to hear if someone else has had success using the same workaround. Red Button is a member of our server team, those of you that read the Dev Blog pages will be familiar with him. We realize that this issue is a frustrating one for those of you that are unable to connect. This does not seem to affect very many players however, and we have so far not been able to find any faults from our end that could be causing this. We continue to look for the cause and hopefully this will be cleared up as fast as possible. I'd like to point out that CCP and the GM team does not offer support through the forums, although we do read them and take note of current issues. The proper way to get in touch with us is through email. GM Arkanon Senior Game Master EVE CSS
Rancid Mare	Posted - 2003.10.18 20:51:00 - [57] Quote: I'd like to point out that CCP and the GM team does not offer support through the forums, although we do read them and take note of current issues. The proper way to get in touch with us is through email. yes well we do try to use email support unfortunately this dosnt seem to work. i really fail to understand your reluctance to get involved in the forum. it is the fastest most efficient way to deal with these group issues.. here is a for instance... all the temp solutions to this issue so far have been the work of the players and they have sahred this on the forum. all the offered solutions from CCP have been the usall....or have just been copied from this tread. gotta laugh when a user posts concerning the MAC addresses and i reply... then the folowing day i get sent his suggestion from Eve support. goes to show that is forum is the fastest way for the user to gain help and email support comes a very poor second. can only assum CCP would rather not have open discussion where they are very much at inspection of the paying customers. without tempting fate i have noticed after the recent server work the game seems a lot more happy..the forum can still stall a bit but the game seem to log in with out the same problems we have been having all week. id still be interested to know what red button has found out...and when he says they are working on this issue. i would like to know if there is continuity between the dev team and the support team. as it whould seem the Dev team know something..which hasnt been told to the support team which in turn mean they cannot support the users. madness. Rancid Mare of the EveMarshals. Our Webby Recruitement Videos here
Primo x	Posted - 2003.10.18 23:13:00 - [58] Hey...hey, we finally get an idea that might just work !!! Thanks Aariel, i have the same router(same brand not sure on model #)and at this point this is the best news i have heard. Im at work now but i will set it up as you say and hope for the best. I will post HERE if this fixed my problem. I am also wondering if i have this in my email box from CCP, that will be too funny. Thanks again Aariel... "There is only one way out of this system,, to bad you are warp scrambled"
Shorin	Posted - 2003.10.19 09:31:00 - [59] I tried uninstalling the patches from Microsoft that were installed on October 4th. That didn't have an effect. I then opted to try setting my router's MAC address to the network card's address. That didn't work either (it was already set to that when I first installed the router). I've also tried turning off all the security that the router provides by using the DMZ feature, which it claimed was good for gaming although exposes my computer to considerable internet risk (so I used a software firewall while doing so). The only thing that seems to work so far is physically removing the router and going directly to the cable modem (not a good long term solution).
Jehova	Posted - 2003.10.20 06:07:00 - [60] Shorin, when using your router, do you have problems with both this website and the game or is it just the game? If it is only the game, look in your router if there are failed connection attempts from the game server to your conputer inside the router. This should be loggable. _________________________________________________________ [email protected]

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