| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
allanium
United Constructions
0
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Posted - 2014.12.24 11:54:36 -
[1] - Quote
Hello
What is up with EVE support.
Five days ago I made a ticket for launcher issues and long login time. Still no answer.
And the launcher is only getting worse.
I have no other connection issues with games or other internet programs.
Anyone knows a solution for launcher issues ? |
allanium
United Constructions
0
|
Posted - 2014.12.25 15:05:33 -
[2] - Quote
Hello
I do not expect a respond with five min, however I made the ticket 19. Dec and closed it the 23. Dec in order to make a new ticket.
Then the next day (24. Dec), they reply and ask for some log files. That's great, however since I close the ticket before their reply it is not open and I cannot answer them.
I fully understand the our support question need to be prioritize, however when I cannot log in to a game that I pay monthly fee for I expect a faster respond then 6 days later.
I still have major log in time delay issue. |
allanium
United Constructions
0
|
Posted - 2014.12.26 10:37:58 -
[3] - Quote
Hello EVE support
WTF is going on.
If you cannot help me fix the issue with the broken launcher, I want my subscription fee back.
For over a week now I am paying for 2 accounts that I cannot use.
I have had these two account since 2004 and 2007 and have been online or paying subscription 90% of the time.
The lack of response from support is a disgrace.
When you look over this forum it do not seem like a lonely case, but many have a issue with the launcher.
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allanium
United Constructions
0
|
Posted - 2014.12.26 11:15:41 -
[4] - Quote
Hello
I do not know what is going on anymore.
Suddenly both my accounts are able to go online again at first try.
I must have tried almost countless time over the last week and suddenly both work again??? |
allanium
United Constructions
0
|
Posted - 2014.12.30 12:33:33 -
[5] - Quote
Hello
I also had some luck starting the game via eve.exe, however only a few times.
I have also tried to uninstall the game, clear all folders incl. hidden and reg. clear.
A brand new offline file set downloaded.
The first couple of log on's went great and then the issue continued.
I am now in contact with support, however no progress is done yet.
All they have asked for have been correct on my pc.
I have now cancelled my characters future subscription.
Why pay for a game you cannot log on to...
All issue started after last patch. |
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